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List Users ​

Endpoint ​

http
GET /unified/ticketing/users
Integrations supported
  • Asana
  • Azure DevOps
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshchat
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • HappyFox
  • Help Scout
  • Helpshift
  • Hive
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Pivotal Tracker
  • Planhat
  • Podium
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Re:amaze
  • Richpanel
  • Salesforce
  • Shortcut
  • SolarWinds Service Desk
  • Superchat
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
Partial response integrations

For partial response integrations, you will need to fetch the individual resource using the "get" endpoint to get the full response object.

  • Qualtrics CoreXM

Query parameters ​

Refer Specifying query parameters in Truto APIs

integrated_account_id
string · uuid
REQUIRED · 

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_format
string

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

All possible enum values:
  • unified
  • raw
  • normalized
  • stream
Example: unified
truto_key_by
string

By default the result attribute is an array of objects. This parameter allows you to specify a field in each result objects to use as key, which transforms the result array into an object with the array items keyed by the field. This is useful for when you want to use the result as a lookup table.

Example: id
truto_ignore_limit
boolean

Ignores the limit query parameter.

truto_ignore_remote_data
boolean

Excludes the remote_data attribute from the response.

truto_exclude_fields
array

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_query
object

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar
emails
array

The user's email addresses

Supported in
  • Dixa
  • Gorgias
  • Help Scout
  • Kustomer
  • SolarWinds Service Desk
workspace
Required in
  • Asana
Supported in
  • Help Scout
sort_by
object

The field to sort the resource by. Should be in format { fieldName: direction }. The direction can be asc or desc.

All possible enum values:
  • created_at
  • emails
  • first_name
  • last_name
  • updated_at
Enum support by integration
  • Teamwork Project Management
    • first_name
  • Planhat
    • first_name
    • last_name
    • created_at
    • updated_at
    • emails
Supported in
  • Gorgias
  • Planhat
  • Teamwork Project Management
created_at
string · date-time

The date and time the user was created

All possible enum values:
  • asc
  • desc
Supported in
  • Gorgias
name
string

The name of the user to sort by.

All possible enum values:
  • asc
  • desc
Supported in
  • Gorgias
search_term
Supported in
  • Jira
  • Jira Service Management
organization
object
Supported in
  • Zoho Projects
id
string

The unique identifier for a organization.

is_active
boolean

Whether the user is active or not

Supported in
  • Zoho Projects
collections
array
Integration specific notes
  • Pivotal TrackerCollection with type project is required.
  • TodoistCollection of type project is required
Required in
  • Pivotal Tracker
  • Todoist
team_id
Supported in
  • Dixa
  • Freshchat
team_ids
array

The IDs of the teams the user is a member of

Supported in
  • Front
name
string

The user's name

Supported in
  • SolarWinds Service Desk

Response Body ​

result
object[]

List of Users

id
string
REQUIRED · 

The user's unique identifier

Supported in
  • Asana
  • Azure DevOps
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshchat
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • HappyFox
  • Help Scout
  • Helpshift
  • Hive
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Pivotal Tracker
  • Planhat
  • Podium
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Re:amaze
  • Richpanel
  • Salesforce
  • Shortcut
  • SolarWinds Service Desk
  • Superchat
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
name
string
REQUIRED · 

The user's name

Supported in
  • Asana
  • Azure DevOps
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshchat
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • HappyFox
  • Help Scout
  • Helpshift
  • Hive
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Pivotal Tracker
  • Planhat
  • Podium
  • Qualtrics CoreXM
  • Re:amaze
  • Richpanel
  • Salesforce
  • Shortcut
  • SolarWinds Service Desk
  • Superchat
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
first_name
string

The user's first name

Supported in
  • Asana
  • ClickUp
  • Dixa
  • Enchant
  • Freshchat
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • Hive
  • Intercom
  • Linear
  • Microsoft 365
  • Microsoft Planner
  • Planhat
  • Podium
  • Qualtrics CoreXM
  • Salesforce
  • Superchat
  • Teamwork Project Management
  • Trengo
  • Wrike
  • Zoho Desk
last_name
string

The user's last name

Supported in
  • Asana
  • ClickUp
  • Dixa
  • Enchant
  • Freshchat
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • Hive
  • Intercom
  • Linear
  • Microsoft 365
  • Microsoft Planner
  • Planhat
  • Podium
  • Qualtrics CoreXM
  • Salesforce
  • Superchat
  • Teamwork Project Management
  • Trengo
  • Wrike
  • Zoho Desk
username
string

The user's username

Supported in
  • eDesk
  • Front
  • FuseDesk
  • Helpshift
  • Microsoft 365
  • Microsoft Planner
  • Pivotal Tracker
  • Qualtrics CoreXM
  • Shortcut
  • Teamwork Project Management
  • YouTrack
emails
object[]

The user's email addresses

Supported in
  • Asana
  • Azure DevOps
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshchat
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • HappyFox
  • Help Scout
  • Helpshift
  • Hive
  • Intercom
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Pivotal Tracker
  • Planhat
  • Podium
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Re:amaze
  • Richpanel
  • Salesforce
  • Shortcut
  • SolarWinds Service Desk
  • Superchat
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
email
string
REQUIRED · 

The user's email address

type
string

The type of email address

is_active
boolean

Whether the user is active or not

Supported in
  • Asana
  • ClickUp
  • Dixa
  • eDesk
  • Freshchat
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • HappyFox
  • Intercom
  • Jira
  • Jira Service Management
  • Linear
  • LiveAgent
  • Planhat
  • Podium
  • Puzzel Case Management
  • Salesforce
  • Shortcut
  • SolarWinds Service Desk
  • Teamwork Project Management
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
team_ids
string[]

The IDs of the teams the user is a member of

Supported in
  • Asana
  • ClickUp
  • Dixa
  • Freshchat
  • Front
  • FuseDesk
  • Intercom
  • Linear
  • Shortcut
  • SolarWinds Service Desk
  • Trengo
  • Zendesk
avatar
string

The URL of the user's avatar

Supported in
  • Asana
  • ClickUp
  • Dixa
  • Freshchat
  • FuseDesk
  • Helpshift
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • Missive
  • Richpanel
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Trengo
  • Wrike
  • Zendesk
roles
object[]

The roles the user has

Supported in
  • Dixa
  • eDesk
  • Freshchat
  • Front
  • FuseDesk
  • Gorgias
  • Help Scout
  • Helpshift
  • Kustomer
  • LiveAgent
  • Pivotal Tracker
  • Planhat
  • Podium
  • Re:amaze
  • Richpanel
  • Shortcut
  • SolarWinds Service Desk
  • Superchat
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Trengo
  • Wrike
  • Zoho Projects
id
string

The role's unique identifier

name
string

The role's name

created_at
string · date-time

The date and time the user was created

Supported in
  • ClickUp
  • Dixa
  • Freshchat
  • Freshdesk
  • FuseDesk
  • Gorgias
  • Help Scout
  • Kustomer
  • Linear
  • Pivotal Tracker
  • Planhat
  • Podium
  • Re:amaze
  • Richpanel
  • Salesforce
  • Shortcut
  • SolarWinds Service Desk
  • Superchat
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Trengo
  • Zendesk
updated_at
string · date-time

The date and time the user was last updated

Supported in
  • Dixa
  • Freshdesk
  • FuseDesk
  • Gorgias
  • Help Scout
  • Kustomer
  • Linear
  • Pivotal Tracker
  • Planhat
  • Podium
  • Re:amaze
  • Richpanel
  • Salesforce
  • Shortcut
  • SolarWinds Service Desk
  • Superchat
  • Teamwork Project Management
  • Zendesk
etag
string

The unique identifier for the specific version of the resource.

remote_data
object

Raw data returned from the remote API call.

next_cursor
string

The cursor to use for the next page of results. Pass this value as next_cursor in the query parameter in the next request to get the next page of results.