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Download Attachments

Endpoint

http
POST /unified/ticketing/attachments/download
Integrations supported
  • Zendesk

Query parameters

Refer Specifying query parameters in Truto APIs

integrated_account_id
string · uuid
REQUIRED · The ID of the integrated account to use for the request.
Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_format
string
The format of the response. Defaults to `unified`. `unified` will return the response with unified mappings applied. `raw` will return the raw response from the remote API. `normalized` will apply the unified mappings and return the data in a normalized format.
All possible enum values:
  • unified
  • raw
  • normalized
Example: unified
truto_ignore_remote_data
boolean
Excludes the `remote_data` attribute from the response.
truto_exclude_fields
array
Array of fields to exclude from the response.
Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_query
object
Query parameters to pass to the underlying API without any transformations.
Example: remote_query[foo]=bar
file_url
string
The URL to download the attachment
Required in
  • Zendesk

Request Body

Refer Writing data using Unified APIs

remote_data
object
Any additional data that should be passed as part of the request body. This data is not transformed by Truto and is passed as is to the remote API.

Response Body

id
string
The unique identifier for the attachment
file_name
string
The attachment's name.
ticket_id
string
The ticket id to which the attachment belongs
file_url
string
The URL to download the attachment
content_type
string
The content type of the attachment
uploaded_by
string
The user who uploaded the attachment
uploaded_by_type
string
The type of the user who uploaded the attachment
created_at
string · date-time
The time when the attachment was created
updated_at
string · date-time
The time when the attachment was updated
remote_data
object
Raw data returned from the remote API call.