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Download Attachments ​

Endpoint ​

http
POST /unified/ticketing/attachments/download
Integrations supported
  • Accelo
  • Asana
  • Azure DevOps
  • Bitbucket
  • Freshdesk
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk

Query parameters ​

Refer Specifying query parameters in Truto APIs

integrated_account_id
string · uuid
REQUIRED · 

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_format
string

The format of the response.

  • unified will return the response with unified mappings applied.
  • raw will return the raw response from the remote API.
  • normalized will apply the unified mappings and return the data in a normalized format.

Defaults to unified.

All possible enum values:
  • unified
  • raw
  • normalized
Example: unified
truto_ignore_remote_data
boolean

Excludes the remote_data attribute from the response.

truto_exclude_fields
array

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_query
object

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar
file_url
string

The URL to download the attachment

Required in
  • Accelo
  • Asana
  • Azure DevOps
  • Bitbucket
  • Freshdesk
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • YouTrack
  • Zendesk
  • Zoho Desk
id
string

The unique identifier for the attachment

Required in
  • Wrike

Request Body ​

Refer Writing data using Unified APIs

remote_data
object

Any additional data that should be passed as part of the request body. This data is not transformed by Truto and is passed as is to the remote API.

Response Body ​

id
string

The unique identifier for the attachment

file_name
string

The attachment's name.

ticket_id
string

The ticket id to which the attachment belongs

size
number

The file size in bytes

file_url
string

The URL to download the attachment

content_type
string

The content type of the attachment

uploaded_by
string

The user who uploaded the attachment

uploaded_by_type
string

The type of the user who uploaded the attachment

created_at
string · date-time

The time when the attachment was created

updated_at
string · date-time

The time when the attachment was updated

etag
string

The unique identifier for the specific version of the resource.

remote_data
object

Raw data returned from the remote API call.