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List Contacts ​

Endpoint ​

http
GET /unified/ticketing/contacts
Integrations supported
  • Accelo
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Jira Service Management
  • Kustomer
  • LiveAgent
  • LiveChat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Quickbase for Project Management
  • Re:amaze
  • Salesforce
  • ServiceNow
  • Superchat
  • SurveySparrow Ticket Management
  • Trengo
  • Truto Test
  • Zendesk
  • Zoho Desk
Partial response integrations

For partial response integrations, you will need to fetch the individual resource using the "get" endpoint to get the full response object.

  • Dixa
  • Gorgias

Query parameters ​

Refer Specifying query parameters in Truto APIs

integrated_account_id
string · uuid
REQUIRED · 

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_format
string

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

All possible enum values:
  • unified
  • raw
  • normalized
  • stream
Example: unified
truto_key_by
string

By default the result attribute is an array of objects. This parameter allows you to specify a field in each result objects to use as key, which transforms the result array into an object with the array items keyed by the field. This is useful for when you want to use the result as a lookup table.

Example: id
truto_ignore_limit
boolean

Ignores the limit query parameter.

truto_ignore_remote_data
boolean

Excludes the remote_data attribute from the response.

truto_exclude_fields
array

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_query
object

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar
first_name
string

The first name of the contact

Supported in
  • Accelo
  • Help Scout
last_name
string

The last name of the contact

Supported in
  • Accelo
  • Help Scout
updated_at
string · date-time

The date the contact was last updated

Supported in
  • Accelo
  • Help Scout
sort_by
object

The field to sort the resource by. Should be in format { fieldName: direction }. The direction can be asc or desc.

All possible enum values:
  • created_at
  • first_name
  • last_name
  • updated_at
Enum support by integration
  • Help Scout
    • first_name
    • last_name
    • updated_at
    • created_at
  • LiveChat
    • created_at
Supported in
  • Gorgias
  • Help Scout
  • LiveChat
created_at
string · date-time

The date the contact was created

All possible enum values:
  • asc
  • desc
Supported in
  • Gorgias
updated_at
string · date-time

The date the contact was last updated

All possible enum values:
  • asc
  • desc
Supported in
  • Gorgias
search_term
Required in
  • FuseDesk
Supported in
  • Help Scout
  • SurveySparrow Ticket Management
  • Trengo
name
string

The name of the contact

Supported in
  • Gorgias
  • Re:amaze
  • Zendesk
emails
array

Either one of emails or phones can be specified for filtering.

Supported in
  • Accelo
  • Dixa
  • Enchant
  • Gorgias
  • Re:amaze
phones
array

Either one of emails or phones can be specifiec for filtering.

Supported in
  • Accelo
  • Dixa
  • Enchant
  • Gorgias
channels
object
Supported in
  • Gorgias
type
string
All possible enum values:
  • instagram
  • twitter
address
string
created_at
string · date-time

The date the contact was created

Supported in
  • Accelo
account_id
string

The account id of the contact

Supported in
  • Front

Response Body ​

result
object[]

List of Contacts

id
string
REQUIRED · 

The unique identifier for a contact

Supported in
  • Accelo
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Jira Service Management
  • Kustomer
  • LiveAgent
  • LiveChat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Quickbase for Project Management
  • Re:amaze
  • Salesforce
  • ServiceNow
  • Superchat
  • SurveySparrow Ticket Management
  • Trengo
  • Truto Test
  • Zendesk
  • Zoho Desk
first_name
string

The first name of the contact

Supported in
  • Accelo
  • Dixa
  • Enchant
  • Freshdesk
  • FuseDesk
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • LiveAgent
  • Salesforce
  • ServiceNow
  • Superchat
  • SurveySparrow Ticket Management
  • Zoho Desk
last_name
string

The last name of the contact

Supported in
  • Accelo
  • Dixa
  • Enchant
  • Freshdesk
  • FuseDesk
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • LiveAgent
  • Salesforce
  • ServiceNow
  • Superchat
  • SurveySparrow Ticket Management
  • Zoho Desk
name
string

The name of the contact

Supported in
  • Accelo
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Jira Service Management
  • Kustomer
  • LiveAgent
  • LiveChat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Re:amaze
  • Salesforce
  • ServiceNow
  • Superchat
  • SurveySparrow Ticket Management
  • Trengo
  • Truto Test
  • Zendesk
  • Zoho Desk
emails
object[]

The emails of the contact

Supported in
  • Accelo
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Jira Service Management
  • Kustomer
  • LiveAgent
  • LiveChat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Re:amaze
  • Salesforce
  • ServiceNow
  • Superchat
  • SurveySparrow Ticket Management
  • Trengo
  • Truto Test
  • Zendesk
  • Zoho Desk
email
string
REQUIRED · 

The email of the contact

type
string

The type of the email

phones
object[]

The phone numbers of the contact

Supported in
  • Accelo
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • FuseDesk
  • Help Scout
  • HubSpot
  • Intercom
  • Kustomer
  • LiveAgent
  • Podium
  • Puzzel Case Management
  • Re:amaze
  • Salesforce
  • ServiceNow
  • Superchat
  • SurveySparrow Ticket Management
  • Trengo
  • Truto Test
  • Zendesk
  • Zoho Desk
number
string

The phone of the contact

extension
string

The extension of the phone number

type
string

The type of the phone

details
string

The details of the contact

Supported in
  • Front
  • FuseDesk
  • Gorgias
  • Help Scout
  • Kustomer
  • Podium
  • Re:amaze
  • Zendesk
account_id
string

The account id of the contact

Supported in
  • Accelo
  • Freshdesk
  • Front
  • LiveAgent
  • Productboard
  • Zoho Desk
created_at
string · date-time

The date the contact was created

Supported in
  • Accelo
  • Dixa
  • Freshdesk
  • FuseDesk
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Kustomer
  • LiveAgent
  • LiveChat
  • Podium
  • Re:amaze
  • Salesforce
  • ServiceNow
  • Superchat
  • SurveySparrow Ticket Management
  • Truto Test
  • Zendesk
  • Zoho Desk
updated_at
string · date-time

The date the contact was last updated

Supported in
  • Accelo
  • Freshdesk
  • Front
  • FuseDesk
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Kustomer
  • LiveAgent
  • Podium
  • Re:amaze
  • Salesforce
  • ServiceNow
  • Superchat
  • Truto Test
  • Zendesk
etag
string

The unique identifier for the specific version of the resource.

custom_fields
object

All the custom fields present on the contact

Supported in
  • Dixa
  • Front
  • Kustomer
  • LiveAgent
  • Quickbase for Project Management
  • Re:amaze
  • Salesforce
  • Superchat
  • Trengo
is_active
boolean

Whether the contact is active or not

Supported in
  • FuseDesk
  • Jira Service Management
  • ServiceNow
  • SurveySparrow Ticket Management
  • Zendesk
remote_data
object

Raw data returned from the remote API call.

next_cursor
string

The cursor to use for the next page of results. Pass this value as next_cursor in the query parameter in the next request to get the next page of results.