Update Tickets ​
Endpoint ​
PATCH /unified/ticketing/tickets/{id}
Integrations supported
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Planhat
- Quickbase for Project Management
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
Path parameters ​
The ID of the resource.
23423523
Query parameters ​
Refer Specifying query parameters in Truto APIs
The ID of the integrated account to use for the request.
62f44730-dd91-461e-bd6a-aedd9e0ad79d
The format of the response.
unified
will return the response with unified mappings applied.raw
will return the raw response from the remote API.normalized
will apply the unified mappings and return the data in a normalized format.
Defaults to unified
.
unified
raw
normalized
unified
Excludes the remote_data
attribute from the response.
Array of fields to exclude from the response.
truto_exclude_fields[]=id&truto_exclude_fields[]=name
Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.
remote_query[foo]=bar
Required in
- Azure DevOps
Type of the ticket
conversation
issue
Required in
- Planhat
The unique identifier for a ticket type
The name of the ticket type
Required in
- Zoho Projects
The unique identifier for a organization.
Workspace associated with the ticket
Required in
- Zoho Projects
The unique identifier for a workspace
The name of the workspace
The unique identifier for the specific version of the resource.
Required in
- Microsoft Planner
Request Body ​
Refer Writing data using Unified APIsCustom fields to set on the ticket
Supported in
- Azure DevOps
- Hive
- Jira
- Planhat
- Quickbase for Project Management
- Wrike
The name of the ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Planhat
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
Description of the ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Freshdesk
- Hive
- Jira
- Pivotal Tracker
- Planhat
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
Contact associated with the ticket
Supported in
- Freshdesk
The unique identifier for a contact
The first name of the contact
The last name of the contact
The name of the contact
The emails of the contact
The email of the contact
The type of the email
The type of the ticket.
default_task
milestone
section
approval
Enum support by integration
- Asana
default_task
milestone
section
approval
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Freshdesk
- Jira
- Pivotal Tracker
The unique identifier for a ticket type
The name of the ticket type
Status supports only for issue ticket type.
pending
completed
approved
rejected
changes_requested
open
closed
spam
trash
active
resolved
accepted
planned
Enum support by integration
- Asana
pending
completed
approved
rejected
changes_requested
- Enchant
open
closed
pending
spam
trash
- Pivotal Tracker
open
active
completed
pending
resolved
closed
accepted
planned
- Hive
active
pending
completed
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Pivotal Tracker
- Planhat
- Trello
- Wrike
The unique identifier for a status
The name of the status
active
closed
open
pending
spam
resolved
archived
deleted
completed
Priority of the ticket
Supported in
- Azure DevOps
- Bitbucket
- Freshdesk
- Jira
- Microsoft Planner
- Pivotal Tracker
- Teamwork Project Management
- Zoho Projects
The unique identifier for a priority
The name of the priority
The source of the ticket
Supported in
- Freshdesk
The unique identifier for a source
The name of the source
Due date of the ticket
Supported in
- Asana
- Freshdesk
- Hive
- Jira
- Microsoft Planner
- Trello
Tags associated with the ticket
Supported in
- Enchant
- Freshdesk
- Hive
- Jira
- Pivotal Tracker
- Teamwork Project Management
- Trello
- Zoho Projects
The unique identifier for a tag
The name of the tag
Collections associated with the ticket
Required in
- Bitbucket
Supported in
- Hive
- Jira
- Microsoft Planner
- Trello
The unique identifier for a collection
The name of the collection
The type of the collection
Users assigned to the ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Helpshift
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Planhat
- Trello
- Wrike
- Zoho Projects
The unique identifier for a user
The name of the user
The first name of the user
The last name of the user
The user's email addresses
The user's email address
The type of email address
Supported in
- Jira
The unique identifier for the workspace. Required if collections is not provided.
Required in
- Bitbucket
Supported in
- Asana
- Enchant
- Trello
The unique identifier for a workspace
The name of the workspace
The HTML description of the task
Supported in
- Asana
Parent ticket associated with the ticket
Supported in
- Asana
- Hive
The unique identifier for a ticket
The name of the ticket
User or contact who created the ticket
Supported in
- Pivotal Tracker
- Teamwork Project Management
The unique identifier for a user
The name of the user
The type of the user
user
contact
Time at which the ticket was created
Supported in
- Teamwork Project Management
Supported in
- Helpshift
The user's email addresses
The user's email address
The type of email address
Any additional data that should be passed as part of the request body. This data is not transformed by Truto and is passed as is to the remote API.
Response Body ​
The unique identifier for a ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Planhat
- Quickbase for Project Management
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
The name of the ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Planhat
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
An optional ticket number maintained by the system.
Supported in
- Enchant
- Hive
- Zoho Projects
Users assigned to the ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Planhat
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
The unique identifier for a user
The name of the user
The first name of the user
The last name of the user
The user's email addresses
The user's email address
The type of email address
The status of the ticket
Supported in
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Pivotal Tracker
- Planhat
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
The unique identifier for a status
The name of the status
active
closed
open
pending
spam
resolved
archived
deleted
completed
User or contact who created the ticket
Supported in
- Azure DevOps
- Bitbucket
- Helpshift
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Teamwork Project Management
- Zoho Projects
The unique identifier for a user
The name of the user
The type of the user
user
contact
Due date of the ticket
Supported in
- Asana
- Freshdesk
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
Description of the ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Pivotal Tracker
- Planhat
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
Workspace associated with the ticket
Supported in
- Azure DevOps
- Bitbucket
- Enchant
- Hive
- Microsoft Planner
- Trello
- Zoho Projects
The unique identifier for a workspace
The name of the workspace
Team associated with the ticket
Supported in
- Enchant
- Teamwork Project Management
The unique identifier for a team
The name of the team
Collections associated with the ticket
Supported in
- Asana
- Bitbucket
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
The unique identifier for a collection
The name of the collection
The type of the collection
Conversations associated with the ticket
The unique identifier for a conversation
The name of the conversation
The type of the conversation
Type of the ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Jira
- Pivotal Tracker
- Planhat
- Zoho Projects
The unique identifier for a ticket type
The name of the ticket type
Contact associated with the ticket
Supported in
- Enchant
- Freshdesk
The unique identifier for a contact
The first name of the contact
The last name of the contact
The name of the contact
The emails of the contact
The email of the contact
The type of the email
Additional Contacts associated with the ticket
The unique identifier for a contact
The first name of the contact
The last name of the contact
The name of the contact
The emails of the contact
The email of the contact
The type of the email
Account associated with the ticket
Supported in
- Planhat
- Teamwork Project Management
The unique identifier for a contact
Parent ticket associated with the ticket
Supported in
- Asana
- Azure DevOps
- Hive
- Jira
- Teamwork Project Management
- Wrike
The unique identifier for a ticket
The name of the ticket
Attachments associated with the ticket
Supported in
- Asana
- Jira
The unique identifier for an attachment
The name of the attachment
The url of the attachment
Tags associated with the ticket
Supported in
- Asana
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Pivotal Tracker
- Teamwork Project Management
- Trello
- Zoho Projects
The unique identifier for a tag
The name of the tag
Time at which the ticket was created
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Planhat
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
Time at which the ticket was last updated
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Freshdesk
- Helpshift
- Hive
- Jira
- Pivotal Tracker
- Planhat
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
Time at which the ticket was completed
Supported in
- Asana
- Azure DevOps
- Jira
- Microsoft Planner
- Wrike
- Zoho Projects
URL of the ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Enchant
- Jira
- Pivotal Tracker
- Trello
- Wrike
- Zoho Projects
Priority of the ticket
Supported in
- Azure DevOps
- Bitbucket
- Freshdesk
- Hive
- Jira
- Microsoft Planner
- Pivotal Tracker
- Teamwork Project Management
- Trello
- Wrike
- Zoho Projects
The unique identifier for a priority
The name of the priority
Languages of the ticket
Whether the ticket is unread
The source of the ticket
Supported in
- Enchant
- Freshdesk
- Helpshift
- Zoho Projects
The unique identifier for a source
The name of the source
All the custom fields present on the ticket
Supported in
- Asana
- Azure DevOps
- Hive
- Planhat
- Quickbase for Project Management
- Wrike
The unique identifier for the specific version of the resource.
Supported in
- Microsoft Planner
Raw data returned from the remote API call.