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List Tickets

Endpoint

http
GET /unified/ticketing/tickets
Integrations supported
  • Airtable
  • Asana
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Monday.com
  • Trello
  • Zendesk
  • Zoho Desk
Partial response integrations

For partial response integrations, you will need to fetch the individual resource using the "get" endpoint to get the full response object.

  • Zoho Desk

Query parameters

integrated_account_id
string · uuid
REQUIRED · The ID of the integrated account to use for the request.
Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
tags
array
Tags associated with the ticket
Supported in
  • ClickUp
  • Freshdesk
  • Help Scout
  • Jira
  • Zendesk
name
string
The name of the ticket
Supported in
  • Help Scout
  • Jira
description
string
Description of the ticket
Supported in
  • Help Scout
  • Jira
created_at
string · date-time
Time at which the ticket was created
Supported in
  • ClickUp
  • Freshdesk
  • Help Scout
  • Intercom
  • Jira
  • Zendesk
updated_at
string · date-time
Time at which the ticket was last updated
Supported in
  • Asana
  • ClickUp
  • Freshdesk
  • Help Scout
  • Intercom
  • Jira
  • Zendesk
contact_id
string
The unique identifier for a contact
Supported in
  • Gorgias
collection_id
string
The unique identifier for the collection
Required in
  • Airtable
  • Asana
  • Basecamp
  • Monday.com
Supported in
  • Jira
assignee_id
string
The unique identifier for the users assigned to the ticket
Supported in
  • Asana
  • ClickUp
  • Freshdesk
  • Jira
  • Zendesk
completed_at
string · date-time
Time at which the ticket was completed
Supported in
  • Asana
  • ClickUp
workspace_id
string
The unique identifier for the workspace
Required in
  • Airtable
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Trello
status
object
The status of the ticket
Supported in
  • ClickUp
  • Freshdesk
  • Jira
  • Zendesk
id
string
The unique identifier for a status
name
string
The name of the status
due_date
string · date-time
Due date of the ticket
Supported in
  • ClickUp
  • Jira
include
array
The side-loaded resources to include in the response. Only value supported is `users`
Supported in
  • Zendesk

Response Body

result
object[]
List of Tickets
id
string
REQUIRED · The unique identifier for a ticket
Supported in
  • Airtable
  • Asana
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Monday.com
  • Trello
  • Zendesk
  • Zoho Desk
name
string
The name of the ticket
Supported in
  • Asana
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Monday.com
  • Trello
  • Zendesk
  • Zoho Desk
assignees
object[]
Users assigned to the ticket
Supported in
  • Asana
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Trello
  • Zendesk
  • Zoho Desk
id
string
The unique identifier for a user
name
string
The name of the user
first_name
string
The first name of the user
last_name
string
The last name of the user
emails
object[]
The user's email addresses
email
string
REQUIRED · The user's email address
type
string
The type of email address
status
object
The status of the ticket
Supported in
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Monday.com
  • Trello
  • Zendesk
  • Zoho Desk
id
string
The unique identifier for a status
name
string
The name of the status
created_by
object
User or contact who created the ticket
Supported in
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Monday.com
  • Zendesk
id
string
The unique identifier for a user
name
string
The name of the user
type
string
The type of the user
All possible enum values:
  • user
  • contact
due_date
string · date-time
Due date of the ticket
Supported in
  • Asana
  • Basecamp
  • ClickUp
  • Freshdesk
  • Jira
  • Linear
  • Trello
  • Zendesk
  • Zoho Desk
description
string
Description of the ticket
Supported in
  • Asana
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Trello
  • Zendesk
project
object
Project associated with the ticket
Supported in
  • ClickUp
id
string
The unique identifier for a project
name
string
The name of the project
collections
object[]
Collections associated with the ticket
Supported in
  • Asana
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Jira
  • Linear
id
string
The unique identifier for a collection
name
string
The name of the collection
ticket_type
object
Type of the ticket
Supported in
  • Asana
  • Azure DevOps
  • Freshdesk
  • Help Scout
  • Jira
  • Zendesk
id
string
The unique identifier for a ticket type
name
string
The name of the ticket type
contact
object
Contact associated with the ticket
Supported in
  • Basecamp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Zendesk
  • Zoho Desk
id
string
The unique identifier for a contact
first_name
string
The first name of the contact
last_name
string
The last name of the contact
name
string
The name of the contact
emails
object[]
The emails of the contact
email
string
REQUIRED · The email of the contact
type
string
The type of the email
parent_ticket
object
Parent ticket associated with the ticket
Supported in
  • Asana
  • ClickUp
  • Jira
id
string
The unique identifier for a ticket
name
string
The name of the ticket
attachments
object[]
Attachments associated with the ticket
Supported in
  • Asana
  • Intercom
  • Jira
  • Linear
id
string
The unique identifier for an attachment
file_name
string
The name of the attachment
file_url
string
The url of the attachment
tags
object[]
Tags associated with the ticket
Supported in
  • Asana
  • ClickUp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Trello
  • Zendesk
id
string
The unique identifier for a tag
name
string
The name of the tag
created_at
string · date-time
Time at which the ticket was created
Supported in
  • Airtable
  • Asana
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Monday.com
  • Trello
  • Zendesk
  • Zoho Desk
updated_at
string · date-time
Time at which the ticket was last updated
Supported in
  • Asana
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Freshdesk
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Monday.com
  • Trello
  • Zendesk
completed_at
string · date-time
Time at which the ticket was completed
Supported in
  • Asana
  • Basecamp
  • ClickUp
  • Gorgias
  • Help Scout
  • Intercom
  • Jira
  • Linear
  • Zoho Desk
ticket_url
string
URL of the ticket
Supported in
  • Asana
  • Azure DevOps
  • Basecamp
  • Help Scout
  • Jira
  • Linear
  • Trello
  • Zendesk
  • Zoho Desk
priority
object
Priority of the ticket
Supported in
  • Azure DevOps
  • ClickUp
  • Freshdesk
  • Gorgias
  • Intercom
  • Jira
  • Linear
  • Trello
  • Zendesk
  • Zoho Desk
id
string
The unique identifier for a priority
name
string
The name of the priority
languages
string[]
Languages of the ticket
Supported in
  • Gorgias
is_unread
boolean
Whether the ticket is unread
Supported in
  • Gorgias
remote_data
object
Raw data returned from the remote API call.
next_cursor
string
The cursor to use for the next page of results. Pass this value as `next_cursor` in the query parameter in the next request to get the next page of results.