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Get Tickets ​

Endpoint ​

http
GET /unified/ticketing/tickets/{id}
Integrations supported
  • Accelo
  • Airtable
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Enchant
  • Freshdesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Quickbase for Project Management
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects

Path parameters ​

id
string
REQUIRED · 

The ID of the resource.

Example: 23423523

Query parameters ​

Refer Specifying query parameters in Truto APIs

integrated_account_id
string · uuid
REQUIRED · 

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_format
string

The format of the response.

  • unified will return the response with unified mappings applied.
  • raw will return the raw response from the remote API.
  • normalized will apply the unified mappings and return the data in a normalized format.

Defaults to unified.

All possible enum values:
  • unified
  • raw
  • normalized
Example: unified
truto_ignore_remote_data
boolean

Excludes the remote_data attribute from the response.

truto_exclude_fields
array

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_query
object

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar
fields
Supported in
  • HubSpot
workspace
object

Workspace associated with the ticket

Integration specific notes
  • BasecampWorkspace associated with the ticket.
  • BitbucketThe unique identifier for a workspace
Required in
  • Basecamp
  • Bitbucket
  • Zoho Projects
id
string

The unique identifier for the workspace

name
string

The name of the workspace

workspace_id
string

The unique identifier for the workspace

Required in
  • Airtable
collection_id
string

The unique identifier for the collection

Required in
  • Airtable
collections
array

The unique identifier for a ticket

Required in
  • Bitbucket
ticket_type
object

Type of the ticket

All possible enum values:
  • conversation
  • issue
  • task
Enum support by integration
  • Planhat
    • conversation
    • issue
  • Zoho Projects
    • issue
    • task
Required in
  • Planhat
  • Zoho Projects
id
string

The unique identifier for a ticket type

name
string

The name of the ticket type

organization
object
Required in
  • Zoho Projects
id
string

The unique identifier for a organization.

Response Body ​

id
string
REQUIRED · 

The unique identifier for a ticket

Supported in
  • Accelo
  • Airtable
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Enchant
  • Freshdesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Quickbase for Project Management
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
name
string

The name of the ticket

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Enchant
  • Freshdesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
number
string

An optional ticket number maintained by the system.

Supported in
  • Accelo
  • Enchant
  • Gorgias
  • Help Scout
  • Hive
  • Linear
  • Salesforce
  • Shortcut
  • YouTrack
  • Zoho Projects
assignees
object[]

Users assigned to the ticket

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Enchant
  • Freshdesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
id
string

The unique identifier for a user

name
string

The name of the user

first_name
string

The first name of the user

last_name
string

The last name of the user

emails
object[]

The user's email addresses

email
string
REQUIRED · 

The user's email address

type
string

The type of email address

status
object

The status of the ticket

Supported in
  • Accelo
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Enchant
  • Freshdesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
id
string

The unique identifier for a status

name
string

The name of the status

All possible enum values:
  • active
  • closed
  • open
  • pending
  • spam
  • resolved
  • archived
  • deleted
  • completed
created_by
object

User or contact who created the ticket

Supported in
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • YouTrack
  • Zendesk
  • Zoho Projects
id
string

The unique identifier for a user

name
string

The name of the user

type
string

The type of the user

All possible enum values:
  • user
  • contact
due_date
string · date-time

Due date of the ticket

Supported in
  • Accelo
  • Asana
  • Basecamp
  • ClickUp
  • Freshdesk
  • Hive
  • Jira
  • Linear
  • Microsoft Planner
  • Pivotal Tracker
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • Zendesk
  • Zoho Desk
  • Zoho Projects
description
string

Description of the ticket

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Enchant
  • Freshdesk
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
workspace
object

Workspace associated with the ticket

Supported in
  • Accelo
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • Enchant
  • Hive
  • Microsoft Planner
  • Trello
  • Zoho Projects
id
string

The unique identifier for a workspace

name
string

The name of the workspace

team
object

Team associated with the ticket

Supported in
  • Enchant
  • Shortcut
  • Teamwork Project Management
id
string

The unique identifier for a team

name
string

The name of the team

collections
object[]

Collections associated with the ticket

Supported in
  • Asana
  • Basecamp
  • Bitbucket
  • ClickUp
  • Help Scout
  • Hive
  • HubSpot
  • Jira
  • Linear
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zoho Projects
id
string

The unique identifier for a collection

name
string

The name of the collection

type
string

The type of the collection

conversations
object[]

Conversations associated with the ticket

Supported in
  • HubSpot
id
string

The unique identifier for a conversation

name
string

The name of the conversation

type
string

The type of the conversation

ticket_type
object

Type of the ticket

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Bitbucket
  • Enchant
  • Freshdesk
  • Help Scout
  • HubSpot
  • Jira
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Salesforce
  • Shortcut
  • YouTrack
  • Zendesk
  • Zoho Projects
id
string

The unique identifier for a ticket type

name
string

The name of the ticket type

contact
object

Contact associated with the ticket

Supported in
  • Accelo
  • Basecamp
  • Enchant
  • Freshdesk
  • Gladly
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Salesforce
  • Zendesk
  • Zoho Desk
id
string

The unique identifier for a contact

first_name
string

The first name of the contact

last_name
string

The last name of the contact

name
string

The name of the contact

emails
object[]

The emails of the contact

email
string
REQUIRED · 

The email of the contact

type
string

The type of the email

additional_contacts
object[]

Additional Contacts associated with the ticket

Supported in
  • HubSpot
id
string

The unique identifier for a contact

first_name
string

The first name of the contact

last_name
string

The last name of the contact

name
string

The name of the contact

emails
object[]

The emails of the contact

email
string
REQUIRED · 

The email of the contact

type
string

The type of the email

account
object

Account associated with the ticket

Supported in
  • Accelo
  • HubSpot
  • Planhat
  • Teamwork Project Management
id
string

The unique identifier for a contact

parent_ticket
object

Parent ticket associated with the ticket

Supported in
  • Asana
  • Azure DevOps
  • ClickUp
  • Hive
  • Jira
  • Monday.com
  • Productboard
  • Salesforce
  • Teamwork Project Management
  • Todoist
  • Wrike
  • YouTrack
id
string

The unique identifier for a ticket

name
string

The name of the ticket

attachments
object[]

Attachments associated with the ticket

Supported in
  • Asana
  • Freshdesk
  • Intercom
  • Jira
  • Linear
  • YouTrack
id
string

The unique identifier for an attachment

file_name
string

The name of the attachment

file_url
string

The url of the attachment

tags
object[]

Tags associated with the ticket

Supported in
  • Asana
  • ClickUp
  • Enchant
  • Freshdesk
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • Intercom
  • Jira
  • Linear
  • Pivotal Tracker
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • YouTrack
  • Zendesk
  • Zoho Projects
id
string

The unique identifier for a tag

name
string

The name of the tag

created_at
string · date-time

Time at which the ticket was created

Supported in
  • Accelo
  • Airtable
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Enchant
  • Freshdesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
updated_at
string · date-time

Time at which the ticket was last updated

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Enchant
  • Freshdesk
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Salesforce
  • Shortcut
  • Teamwork Project Management
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
completed_at
string · date-time

Time at which the ticket was completed

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • ClickUp
  • Gladly
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Salesforce
  • Shortcut
  • Wrike
  • YouTrack
  • Zoho Desk
  • Zoho Projects
ticket_url
string

URL of the ticket

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • Enchant
  • Help Scout
  • Jira
  • Linear
  • Monday.com
  • Pivotal Tracker
  • Productboard
  • Shortcut
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
priority
object

Priority of the ticket

Supported in
  • Accelo
  • Azure DevOps
  • Bitbucket
  • ClickUp
  • Freshdesk
  • Gorgias
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Linear
  • Microsoft Planner
  • Pivotal Tracker
  • Salesforce
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
id
string

The unique identifier for a priority

name
string

The name of the priority

languages
string[]

Languages of the ticket

Supported in
  • Gorgias
  • Todoist
is_unread
boolean

Whether the ticket is unread

Supported in
  • Gorgias
source
object

The source of the ticket

Supported in
  • Enchant
  • Freshdesk
  • Helpshift
  • HubSpot
  • Salesforce
  • Zoho Projects
id
string

The unique identifier for a source

name
string

The name of the source

custom_fields
object

All the custom fields present on the ticket

Supported in
  • Airtable
  • Asana
  • Azure DevOps
  • Hive
  • HubSpot
  • Planhat
  • Quickbase for Project Management
  • Wrike
etag
string

The unique identifier for the specific version of the resource.

Supported in
  • Microsoft Planner
remote_data
object

Raw data returned from the remote API call.