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Tickets Object ​


id
string
REQUIRED · 

The unique identifier for a ticket

name
string

The name of the ticket

number
string

An optional ticket number maintained by the system.

assignees
object[]

Users assigned to the ticket

id
string

The unique identifier for a user

name
string

The name of the user

first_name
string

The first name of the user

last_name
string

The last name of the user

emails
object[]

The user's email addresses

email
string
REQUIRED · 

The user's email address

type
string

The type of email address

status
object

The status of the ticket

id
string

The unique identifier for a status

name
string

The name of the status

All possible enum values:
  • active
  • closed
  • open
  • pending
  • spam
  • resolved
  • archived
  • deleted
  • completed
created_by
object

User or contact who created the ticket

id
string

The unique identifier for a user

name
string

The name of the user

type
string

The type of the user

All possible enum values:
  • user
  • contact
due_date
string · date-time

Due date of the ticket

description
string

Description of the ticket

workspace
object

Workspace associated with the ticket

id
string

The unique identifier for a workspace

name
string

The name of the workspace

team
object

Team associated with the ticket

id
string

The unique identifier for a team

name
string

The name of the team

collections
object[]

Collections associated with the ticket

id
string

The unique identifier for a collection

name
string

The name of the collection

type
string

The type of the collection

conversations
object[]

Conversations associated with the ticket

id
string

The unique identifier for a conversation

name
string

The name of the conversation

type
string

The type of the conversation

ticket_type
object

Type of the ticket

id
string

The unique identifier for a ticket type

name
string

The name of the ticket type

contact
object

Contact associated with the ticket

id
string

The unique identifier for a contact

first_name
string

The first name of the contact

last_name
string

The last name of the contact

name
string

The name of the contact

emails
object[]

The emails of the contact

email
string
REQUIRED · 

The email of the contact

type
string

The type of the email

additional_contacts
object[]

Additional Contacts associated with the ticket

id
string

The unique identifier for a contact

first_name
string

The first name of the contact

last_name
string

The last name of the contact

name
string

The name of the contact

emails
object[]

The emails of the contact

email
string
REQUIRED · 

The email of the contact

type
string

The type of the email

account
object

Account associated with the ticket

id
string

The unique identifier for a contact

parent_ticket
object

Parent ticket associated with the ticket

id
string

The unique identifier for a ticket

name
string

The name of the ticket

attachments
object[]

Attachments associated with the ticket

id
string

The unique identifier for an attachment

file_name
string

The name of the attachment

file_url
string

The url of the attachment

tags
object[]

Tags associated with the ticket

id
string

The unique identifier for a tag

name
string

The name of the tag

created_at
string · date-time

Time at which the ticket was created

updated_at
string · date-time

Time at which the ticket was last updated

completed_at
string · date-time

Time at which the ticket was completed

ticket_url
string

URL of the ticket

priority
object

Priority of the ticket

id
string

The unique identifier for a priority

name
string

The name of the priority

languages
string[]

Languages of the ticket

is_unread
boolean

Whether the ticket is unread

source
object

The source of the ticket

id
string

The unique identifier for a source

name
string

The name of the source

custom_fields
object

All the custom fields present on the ticket

etag
string

The unique identifier for the specific version of the resource.

remote_data
object

Raw data returned from the remote API call.