Engagements Object
Relationships
graph LR
Engagements -->|"engagement_type"| EngagementTypes
Engagements -->|"notes"| Notes
Engagements -->|"project"| Projects
Engagements -->|"account"| Accounts
Engagements -->|"contact"| Contacts
Engagements -->|"opportunity"| Opportunities
Engagements -->|"lead"| Leads
Properties
The engagement's unique identifier
The engagement's account
The account's unique identifier
The engagement's contacts
The contact's unique identifier
The engagement's content
The date and time of the engagement's creation
All the custom fields present on the engagement
The engagement's direction
The engagement's duration
The engagement's end time
The engagement's type - call, email, meeting or raw response
The engagement's internal notes
The engagement's opportunity
The opportunity's unique identifier
The result of the engagement. For calls, this is the call disposition (for example, connected, no_answer, left_voicemail, busy, wrong_number). For meetings, this is the meeting outcome (for example, completed, no_show, rescheduled, canceled). Values are normalized to lowercase snake_case where possible; provider-specific labels may be returned when no standard mapping exists.
The engagement's owner
The owner's unique identifier
The extension of the phone number
The unique identifier of the phone number
The phone number
The phone number type
The engagement's project
The project's unique identifier
A URL to access the call or meeting recording when available from the CRM. May be a direct media URL or a CRM-hosted review page, depending on the provider.
Raw data returned from the remote API call.
The engagement's start time
The engagement's status
The engagement's subject
The full text transcript of the call or meeting when available from the CRM. Structured or speaker-segmented transcripts are flattened to plain text in this field.
The date and time of the engagement's last update