The full text version of the body of the message, if any
Required in
Help Scout
Supported in
Gorgias
draft
boolean
If set to true, a draft reply is created.
Supported in
Help Scout
contact_id
number
Contact ID
Required in
Help Scout
imported
boolean
The imported field enables thread to be created for historical purposes
(i.e. if moving from a different platform, you can import your history).
When imported is set to true, no outgoing emails or notifications will be generated.
Supported in
Help Scout
status
string
Use this field to change conversation status when adding a thread. If not explicitly set, a reply thread will reactivate the conversation.
Supported in
Help Scout
user_id
number
ID of the user who is adding the thread. The resource owner is the default when not set.
Supported in
Help Scout
cc
string[]
Collection of strings representing email addresses.
Supported in
Help Scout
bcc
string[]
Collection of strings representing email addresses.
Supported in
Help Scout
created_at
string
Optional creation date to be used when importing conversations and threads. It can only be used with imported field set to true.
Supported in
Gorgias
Help Scout
attachments
object[]
Optional list of attachments to be attached to this thread.
Supported in
Gorgias
Help Scout
id
string
The unique identifier for the attachment
file_name
string
The attachment's name.
file_url
string
The URL to download the attachment
content_type
string
REQUIRED · The MIME type of the file
uploaded_by
string
The user who uploaded the attachment
uploaded_by_type
string
The type of the user who uploaded the attachment
created_at
string
The time when the attachment was created
fileName
string
REQUIRED · The name of the file
mimeType
string
REQUIRED · The mime type of the file
data
string
REQUIRED · The base64 encoded data of the file
url
string
REQUIRED · The URL to access to the attached file
name
string
REQUIRED · The name of the file
size
number
REQUIRED · The size of the file, in bytes
public
boolean
Whether or not the attachment can be accessed
extra
string
Extra information for custom content type attachment
html_body
string
The full HTML version of the body of the message, if any
Supported in
Gorgias
channel
string
The channel used to send the message
Required in
Gorgias
external_id
string
Supported in
Gorgias
failed_datetime
string
Supported in
Gorgias
from_agent
boolean
Required in
Gorgias
message_id
number
Supported in
Gorgias
receiver
object
Supported in
Gorgias
id
number
email
string
sender
object
Required in
Gorgias
id
number
email
string
sent_datetime
string
Supported in
Gorgias
source
object[]
Supported in
Gorgias
type
string
to
object[]
name
string
address
string
cc
object[]
name
string
address
string
bcc
object[]
name
string
address
string
from
object
name
string
address
string
subject
string
Supported in
Gorgias
via
string
Supported in
Gorgias
remote_data
object
Any additional data that should be passed as part of the request body. This data is not transformed by Truto and is passed as is to the remote API.
Create Comments ​
Endpoint ​
Integrations supported
Query parameters ​
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Request Body ​
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Response Body ​
user
contact