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Get Attachments ​

Endpoint ​

http
GET /unified/ticketing/attachments/{id}
Integrations supported
  • Accelo
  • Asana
  • Enchant
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft Planner
  • Quickbase for Project Management
  • Salesforce
  • Shortcut
  • Wrike
  • Zendesk

Path parameters ​

id
string
REQUIRED · 

The ID of the resource.

Example: 23423523

Query parameters ​

Refer Specifying query parameters in Truto APIs

integrated_account_id
string · uuid
REQUIRED · 

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_format
string

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

All possible enum values:
  • unified
  • raw
  • normalized
  • stream
Example: unified
truto_ignore_remote_data
boolean

Excludes the remote_data attribute from the response.

truto_exclude_fields
array

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_query
object

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar
ticket
Required in
  • Hive
comment
string

The unique identifier for a comment. This comment should not be an internal.

Required in
  • Kustomer

Response Body ​

id
string

The unique identifier for the attachment

Supported in
  • Accelo
  • Asana
  • Enchant
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft Planner
  • Quickbase for Project Management
  • Salesforce
  • Shortcut
  • Wrike
  • Zendesk
file_name
string

The attachment's name.

Supported in
  • Accelo
  • Asana
  • Enchant
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft Planner
  • Salesforce
  • Shortcut
  • Wrike
  • Zendesk
ticket_id
string

The ticket id to which the attachment belongs

References: Tickets → id
Supported in
  • Asana
  • Hive
  • Jira
  • Jira Service Management
  • Kustomer
  • Shortcut
  • Wrike
size
number

The file size in bytes

Supported in
  • Accelo
  • Asana
  • Enchant
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft Planner
  • Salesforce
  • Wrike
file_url
string

The URL to download the attachment

Supported in
  • Accelo
  • Asana
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft Planner
  • Salesforce
  • Shortcut
  • Wrike
  • Zendesk
content_type
string

The content type of the attachment

Supported in
  • Accelo
  • Asana
  • Enchant
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft Planner
  • Salesforce
  • Shortcut
  • Wrike
  • Zendesk
uploaded_by
string

The user who uploaded the attachment

References: Users → id
Supported in
  • Accelo
  • Hive
  • Jira
  • Jira Service Management
  • Microsoft Planner
  • Salesforce
  • Shortcut
  • Wrike
uploaded_by_type
string

The type of the user who uploaded the attachment

Supported in
  • Shortcut
created_at
string · date-time

The time when the attachment was created

Supported in
  • Accelo
  • Asana
  • Hive
  • Jira
  • Jira Service Management
  • Microsoft Planner
  • Salesforce
  • Shortcut
  • Wrike
updated_at
string · date-time

The time when the attachment was updated

Supported in
  • Hive
  • Microsoft Planner
  • Salesforce
  • Shortcut
etag
string

The unique identifier for the specific version of the resource.

Supported in
  • Microsoft Planner
remote_data
object

Raw data returned from the remote API call.