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Comments Object



id
string
REQUIRED · 

The unique identifier for a comment

author
object

The id of the user or contact who created the comment

id
string
REQUIRED · 

The id of the user or contact who created the comment

name
string

The name of the user or contact who created the comment

type
string
REQUIRED · 

Type of the author

All possible enum values:
  • user
  • contact
  • system
receiver
object

The id of the user or contact who is receiving the comment

id
string
REQUIRED · 

The id of the user or contact who receiving the comment

name
string

The name of the user or contact who receiving the comment

type
string
REQUIRED · 

Type of the receiver

All possible enum values:
  • user
  • contact
  • system
body
string

The body of the comment

html_body
string

The body of the comment in HTML format

ticket
object

The ticket to which the comment belongs

id
string
REQUIRED · 

The unique identifier for a ticket

attachments
object[]

The attachments of the comment

id
string

The unique identifier for the attachment

file_name
string

The attachment's name.

file_url
string

The URL to download the attachment

content_type
string

The content type of the attachment

uploaded_by
object

The user who uploaded the attachment

id
string

The user who uploaded the attachment

name
string

The user who uploaded the attachment

uploaded_by_type
string

The type of the user who uploaded the attachment

created_at
string · date-time

The time when the attachment was created

is_internal
boolean

Whether the comment is internal. True for internal notes left by users.

is_private
boolean

Whether the comment is private or not

channel
object

The medium through which the comment was sent.

id
string

The unique identifier for the channel

name
string

The name of the channel

type
string

The type of the channel

created_at
string · date-time

The date and time when the comment was created

updated_at
string · date-time

The date and time when the comment was updated

etag
string

The unique identifier for the specific version of the resource.

remote_data
object

Raw data returned from the remote API call.