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Comments Object
​
id
string
REQUIRED
 ·Â
The unique identifier for a comment
author
object
The id of the user or contact who created the comment
id
string
REQUIRED
 ·Â
The id of the user or contact who created the comment
type
string
REQUIRED
 ·Â
Type of the author
All possible enum values:
user
contact
body
string
The body of the comment
html_body
string
The body of the comment in HTML format
ticket
object
The ticket to which the comment belongs
id
string
REQUIRED
 ·Â
The unique identifier for a ticket
attachments
object[]
The attachments of the comment
id
string
The unique identifier for the attachment
file_name
string
The attachment's name.
file_url
string
The URL to download the attachment
content_type
string
The content type of the attachment
uploaded_by
string
The user who uploaded the attachment
uploaded_by_type
string
The type of the user who uploaded the attachment
created_at
string
The time when the attachment was created
is_internal
boolean
Whether the comment is internal. True for internal notes left by users.
is_private
boolean
Whether the comment is private or not
created_at
string
The date and time when the comment was created
updated_at
string
The date and time when the comment was updated
remote_data
object
Raw data returned from the remote API call.
Comments Object ​
user
contact