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Get Comments ​

Endpoint ​

http
GET /unified/ticketing/comments/{id}
Integrations supported
  • Accelo
  • Airtable
  • Asana
  • Basecamp
  • Bitbucket
  • Front
  • Gorgias
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Monday.com
  • Pivotal Tracker
  • Quickbase for Project Management
  • Shortcut
  • Todoist
  • Trengo
  • Wrike
  • Zoho Desk

Path parameters ​

id
string
REQUIRED · 

The ID of the resource.

Example: 23423523

Query parameters ​

Refer Specifying query parameters in Truto APIs

integrated_account_id
string · uuid
REQUIRED · 

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_format
string

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

All possible enum values:
  • unified
  • raw
  • normalized
  • stream
Example: unified
truto_ignore_remote_data
boolean

Excludes the remote_data attribute from the response.

truto_exclude_fields
array

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_query
object

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar
conversations
array

The conversation to retrieve the comments for.

Required in
  • HubSpot
ticket
string

The ticket to which the comment belongs

Integration specific notes
  • BitbucketThe unique identifier for a ticket
  • Pivotal TrackerSet either ticket or collections.
  • TrengoThe unique identifier for a ticket
Required in
  • Bitbucket
  • Jira
  • Jira Service Management
  • Shortcut
  • Trengo
Supported in
  • Pivotal Tracker
id
string
REQUIRED · 

The unique identifier for a ticket

workspace_id
string

The unique identifier for a workspace

Required in
  • Airtable
  • Basecamp
collection_id
string

The unique identifier for a collection

Required in
  • Airtable
ticket_id
string

The unique identifier for a ticket

Required in
  • Airtable
  • Zoho Desk
is_internal
boolean

Whether the comment is internal. True for internal notes left by users.

Integration specific notes
  • FrontSet this value as true to get internal comments.
  • KustomerSet this value as true if the comment is internal.
All possible enum values:
  • true
Supported in
  • Front
  • Kustomer
  • Zoho Desk
workspace
object

The unique identifier for a workspace

Required in
  • Bitbucket
collections
array
Integration specific notes
  • BitbucketThe unique identifier for a ticket
  • Pivotal TrackerCollection with type epic is required.
Required in
  • Bitbucket
Supported in
  • Pivotal Tracker
id
string

The unique identifier for a collection.

Response Body ​

id
string
REQUIRED · 

The unique identifier for a comment

Supported in
  • Accelo
  • Airtable
  • Asana
  • Basecamp
  • Bitbucket
  • Front
  • Gorgias
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Monday.com
  • Pivotal Tracker
  • Quickbase for Project Management
  • Shortcut
  • Todoist
  • Trengo
  • Wrike
  • Zoho Desk
author
object

The id of the user or contact who created the comment

Supported in
  • Accelo
  • Airtable
  • Asana
  • Basecamp
  • Bitbucket
  • Front
  • Gorgias
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Monday.com
  • Pivotal Tracker
  • Shortcut
  • Trengo
  • Wrike
  • Zoho Desk
id
string
REQUIRED · 

The id of the user or contact who created the comment

name
string

The name of the user or contact who created the comment

type
string
REQUIRED · 

Type of the author

All possible enum values:
  • user
  • contact
  • system
receiver
object

The id of the user or contact who is receiving the comment

Supported in
  • Front
  • Gorgias
  • Trengo
id
string
REQUIRED · 

The id of the user or contact who receiving the comment

name
string

The name of the user or contact who receiving the comment

type
string
REQUIRED · 

Type of the receiver

All possible enum values:
  • user
  • contact
  • system
body
string

The body of the comment

Supported in
  • Accelo
  • Airtable
  • Asana
  • Basecamp
  • Bitbucket
  • Front
  • Gorgias
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Monday.com
  • Pivotal Tracker
  • Shortcut
  • Todoist
  • Trengo
  • Wrike
  • Zoho Desk
html_body
string

The body of the comment in HTML format

Supported in
  • Accelo
  • Asana
  • Bitbucket
  • Front
  • Gorgias
  • HubSpot
  • Jira
  • Jira Service Management
  • Monday.com
  • Zoho Desk
ticket
object

The ticket to which the comment belongs

References: Tickets → id
Supported in
  • Accelo
  • Airtable
  • Asana
  • Basecamp
  • Bitbucket
  • Front
  • Gorgias
  • Jira
  • Jira Service Management
  • Kustomer
  • Monday.com
  • Pivotal Tracker
  • Shortcut
  • Todoist
  • Trengo
  • Wrike
  • Zoho Desk
id
string
REQUIRED · 

The unique identifier for a ticket

attachments
object[]

The attachments of the comment

Supported in
  • Accelo
  • Front
  • Gorgias
  • HubSpot
  • Kustomer
  • Monday.com
  • Todoist
  • Trengo
  • Wrike
id
string

The unique identifier for the attachment

file_name
string

The attachment's name.

file_url
string

The URL to download the attachment

content_type
string

The content type of the attachment

uploaded_by
object

The user who uploaded the attachment

id
string

The user who uploaded the attachment

name
string

The user who uploaded the attachment

uploaded_by_type
string

The type of the user who uploaded the attachment

created_at
string · date-time

The time when the attachment was created

is_internal
boolean

Whether the comment is internal. True for internal notes left by users.

Supported in
  • Front
  • Gorgias
  • Kustomer
  • Trengo
  • Zoho Desk
is_private
boolean

Whether the comment is private or not

Supported in
  • Basecamp
  • Front
  • Gorgias
  • Jira
  • Zoho Desk
channel
object

The medium through which the comment was sent.

Supported in
  • Gorgias
  • Kustomer
id
string

The unique identifier for the channel

name
string

The name of the channel

type
string

The type of the channel

created_at
string · date-time

The date and time when the comment was created

Supported in
  • Accelo
  • Airtable
  • Asana
  • Basecamp
  • Bitbucket
  • Front
  • Gorgias
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Monday.com
  • Pivotal Tracker
  • Shortcut
  • Todoist
  • Trengo
  • Wrike
  • Zoho Desk
updated_at
string · date-time

The date and time when the comment was updated

Supported in
  • Accelo
  • Airtable
  • Asana
  • Basecamp
  • Bitbucket
  • Front
  • Jira
  • Jira Service Management
  • Kustomer
  • Monday.com
  • Pivotal Tracker
  • Shortcut
  • Trengo
  • Wrike
  • Zoho Desk
etag
string

The unique identifier for the specific version of the resource.

remote_data
object

Raw data returned from the remote API call.