Import Tickets
/unified/ticketing/tickets/import
Query Parameters
Refer Specifying query parameters in Truto APIs
Show Truto-specific parameters
The ID of the integrated account to use for the request.
62f44730-dd91-461e-bd6a-aedd9e0ad79dThe format of the response.
unifiedreturns the response with unified mappings applied.rawreturns the unprocessed, raw response from the remote API.normalizedapplies the unified mappings and returns the data in a normalized format.streamreturns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.debugreturns the final unified result alongside raw remote fetch information. The response is an envelope containingresult(identical to unified mode output) anddebug(withrequestUrl,requestOptions,data,responseHeaders, and for list operations:nextCursor,isLooping,isEmptyResult,resultCount).debugisnullfor static responses or whentruto_skip_api_call=true.
Defaults to unified.
unifiedunifiedrawnormalizedstreamdebug
Excludes the remote_data attribute from the response.
Validates the request body against this method's request_body_schema before the request is sent to the underlying integration. When a field marked required is missing, Truto responds 400 with the missing field names under truto_error_insight.missing_required_body_fields instead of forwarding the call. Only the fields documented in request_body_schema are checked. A body carrying a non-empty remote_data object is forwarded unchecked, because remote_data is merged into the provider request and may already carry the required values. A field the mapping always supplies through its default body is treated as present, and a field that is only conditionally required is reported under truto_error_insight.conditionally_required_body_fields rather than rejected. Some integrations declare fields required on update that the provider only requires on create; check meta/{method} for the resource before enabling this on update calls. If you sent an Idempotency-Key and the request was rejected, use a fresh key when you retry with a corrected body: the idempotency cache is keyed on the integrated account, path and key only — it ignores the query string and the body — so reusing the key replays the rejection. Defaults to false, which forwards the request as-is.
Array of fields to exclude from the response.
truto_exclude_fields[]=id&truto_exclude_fields[]=nameQuery parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.
remote_query[foo]=barRequest Body
Refer Writing data using Unified APIs
Any additional data that should be passed as part of the request body. This data is not transformed by Truto and is passed as is to the remote API.
Response Body
The unique identifier for a ticket
Account associated with the ticket
The unique identifier for a contact
Additional Contacts associated with the ticket
The emails of the contact
2 properties
The email of the contact
The type of the email
The first name of the contact
The unique identifier for a contact
The last name of the contact
The name of the contact
The contact's phone number
2 properties
The contact's phone number
The type of phone number
Users assigned to the ticket
The user's email addresses
2 properties
The user's email address
The type of email address
The first name of the user
The unique identifier for a user
The last name of the user
The name of the user
The user's phone number
2 properties
The user's phone number
The type of phone number
Attachments associated with the ticket
The name of the attachment
The url of the attachment
The unique identifier for an attachment
Collections associated with the ticket
The unique identifier for a collection
The name of the collection
The type of the collection
Time at which the ticket was completed
Contact associated with the ticket
The emails of the contact
2 properties
The email of the contact
The type of the email
The first name of the contact
The unique identifier for a contact
The last name of the contact
The name of the contact
The contact's phone number
2 properties
The contact's phone number
The type of phone number
Conversations associated with the ticket
The unique identifier for a conversation
The name of the conversation
The type of the conversation
Time at which the ticket was created
User or contact who created the ticket
The unique identifier for a user
The name of the user
The type of the user
usercontact
All the custom fields present on the ticket
Description of the ticket
Due date of the ticket
The unique identifier for the specific version of the resource.
Whether the ticket is unread
Languages of the ticket
The name of the ticket
An optional ticket number maintained by the system.
Parent ticket associated with the ticket
The unique identifier for a ticket
The name of the ticket
Priority of the ticket
The unique identifier for a priority
The name of the priority
Raw data returned from the remote API call.
The source of the ticket
The unique identifier for a source
The name of the source
The status of the ticket
The unique identifier for a status
The name of the status
activeclosedopenpendingspamresolvedarchiveddeletedcompleted
Tags associated with the ticket
The unique identifier for a tag
The name of the tag
Team associated with the ticket
The unique identifier for a team
The name of the team
Type of the ticket
The unique identifier for a ticket type
The name of the ticket type
URL of the ticket
Time at which the ticket was last updated
Workspace associated with the ticket
The unique identifier for a workspace
The name of the workspace
truto unified ticketing tickets \
-m import \
-a '<integrated_account_id>' \
-o jsonimport Truto from '@truto/truto-ts-sdk';
const truto = new Truto({
token: '<your_api_token>',
});
// Custom method: import
const result = await truto.unifiedApi.import(
'ticketing',
'tickets',
{ integrated_account_id: '<integrated_account_id>' }
);
console.log(result);import asyncio
from truto_python_sdk import TrutoApi
truto_api = TrutoApi(token="<your_api_token>")
async def main():
# Custom method: import
result = await truto_api.unified_api.import(
"ticketing",
"tickets",
{"integrated_account_id": "<integrated_account_id>"}
)
print(result)
asyncio.run(main())curl -X POST 'https://api.truto.one/unified/ticketing/tickets/import?integrated_account_id=<integrated_account_id>' \
-H 'Authorization: Bearer <your_api_token>' \
-H 'Content-Type: application/json' \
-d '{
"remote_data": {}
}'const integratedAccountId = '<integrated_account_id>';
const body = {
"remote_data": {}
};
const response = await fetch(`https://api.truto.one/unified/ticketing/tickets/import?integrated_account_id=${integratedAccountId}`, {
method: 'POST',
headers: {
'Authorization': 'Bearer <your_api_token>',
'Content-Type': 'application/json',
},
body: JSON.stringify(body),
});
const data = await response.json();
console.log(data);import requests
url = "https://api.truto.one/unified/ticketing/tickets/import"
headers = {
"Authorization": "Bearer <your_api_token>",
"Content-Type": "application/json",
}
params = {
"integrated_account_id": "<integrated_account_id>"
}
payload = {
"remote_data": {}
}
response = requests.post(url, headers=headers, params=params, json=payload)
print(response.json())