Zoho Desk

Zoho Desk

API integration

Expand your

Helpdesk

integrations with the

Zoho Desk

API integration.

Perform all CRUD operations through our Proxy and Unified APIs.

Perform all CRUD operations through our Proxy and Unified APIs.

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Trusted by world-class product and engineering teams

Trusted by world-class product and engineering teams

Building AI Agents for

Zoho Desk

?

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

Building AI Agents for

Zoho Desk

?

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

superAI

Comprehensive Zoho Desk AI Agent toolset with fine-grained access control and MCP Server capabilities. Zoho Desk MCP Servers works seamlessly with Cursor and Claude AI editors for immediate consumption. Integrates with all popular LLM frameworks including LangChain and PyDantic for advanced AI orchestration.

update_a_zohodesk_role_by_id

Update details of an existing role in Zoho Desk using id. Returns fields isDefault, shareDataWithPee…

zohodesk_roles_get_role_count

Get the number of roles configured in Zoho Desk. Returns the count field indicating the total roles…

zohodesk_roles_personal_role

Get personal role details in Zoho Desk. Returns fields: id (role identifier), name (role name), desc…

zohodesk_roles_roles_by_ids

List roles by roleIds in Zoho Desk. Requires roleIds as comma separated values (max 50). Returns id,…

list_all_zohodesk_roles

List roles in Zoho Desk. Returns fields including id, name, description, isDefault, isVisible, repor…

get_single_zohodesk_role_by_id

Get details of a specific role in Zoho Desk by id. Returns fields including id, name, description, i…

create_a_zohodesk_role

Create a role with name, shareDataWithPeers, and optional description and reportsTo in Zoho Desk. Re…

update_a_zohodesk_user_by_id

Update details of user with id in Zoho Desk. Returns fields id, name, contactId, email (emailAddress…

get_single_zohodesk_user_by_id

Get details of a specific user in Zoho Desk by id. Returns fields including lastAccessedTime, photoU…

list_all_zohodesk_me

Get information about the currently logged in agent in Zoho Desk. Returns fields including id, name,…

update_a_zohodesk_account_by_id

Update details of an existing account in Zoho Desk using id. Returns fields including accountName, p…

zohodesk_accounts_update_many_accounts

Update multiple accounts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success s…

create_a_zohodesk_account

Create an account with accountName in Zoho Desk. Returns fields including id, accountName, phone, ow…

delete_a_zohodesk_account_by_id

Delete accounts by moving them to the Recycle Bin in Zoho Desk. Requires accountIds list containing…

zohodesk_accounts_merge_accounts

Merge two or more accounts in Zoho Desk using id and ids. Returns merged account details including c…

zohodesk_accounts_accounts_count

Get accounts count with required parameter viewId. Returns the total number of accounts or those sta…

get_single_zohodesk_account_by_id

Get account details by id in Zoho Desk. Returns fields including accountName, country, industry, ema…

list_all_zohodesk_accounts

List accounts in Zoho Desk. Returns fields including id, accountName, email, phone, website, created…

zohodesk_contacts_mark_contact_as_spam

Mark contacts as spam using Zoho Desk. Requires ids (list of contact ids) and isSpam (boolean) to ma…

zohodesk_contacts_contacts_by_id

Get details of specific contacts by ids in Zoho Desk. Requires ids parameter with up to 20 contact i…

zohodesk_contacts_update_many_contacts

Update multiple contacts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success s…

zohodesk_contacts_merge_contacts

Merge two or more contacts by specifying ids in Zoho Desk. Requires ids array. Returns merged contac…

zohodesk_contacts_contacts_count

Get the count of contacts filtered by viewId in Zoho Desk. Returns the total number of contacts matc…

update_a_zohodesk_contact_by_id

Update details of an existing contact in Zoho Desk using id. Returns fields including lastName, modi…

delete_a_zohodesk_contact_by_id

Move contacts to trash in Zoho Desk. Requires contactIds array in the request body. Returns no conte…

create_a_zohodesk_contact

Create a contact with lastName in Zoho Desk. Returns fields including id, lastName, firstName, email…

get_single_zohodesk_contact_by_id

Get a single contact by id in Zoho Desk. Returns fields including firstName, lastName, email, phone,…

list_all_zohodesk_contacts

List contacts in Zoho Desk. Returns fields including id, firstName, lastName, email, phone, mobile,…

delete_a_zohodesk_team_by_id

Delete a team by id in Zoho Desk. Requires ticketNewTeam, ticketNewAgent, taskNewTeam, and taskNewAg…

update_a_zohodesk_team_by_id

Update team details by id in Zoho Desk. Returns updated fields: rolesWithSubordinates, departmentId,…

create_a_zohodesk_team

Create a team with name and departmentId in Zoho Desk. Returns id, name, description, departmentId,…

list_all_zohodesk_teams

List teams from all associated departments in Zoho Desk. Returns id, name, description, departmentId…

get_single_zohodesk_team_by_id

Get details of a team in Zoho Desk by id. Returns fields including rolesWithSubordinates, department…

zohodesk_tickets_map_articles_to_tickets

Map articles to a specific ticket in Zoho Desk using ticket id and an array of article ids. Returns…

zohodesk_tickets_delete_spam_tickets

Delete spam tickets by providing ticketIds in Zoho Desk. Returns success status, id, and error detai…

zohodesk_tickets_ticket_history

Get ticket history for ticket with id in Zoho Desk. Returns events with actor details, eventTime, ev…

zohodesk_tickets_recalculate_skills

Recalculate skills for a ticket in Zoho Desk using id. Returns skillsInfo array with skillName, skil…

zohodesk_tickets_suggest_relevant_articles_for_ticket

Get relevant help articles for a ticket in Zoho Desk using ticket id. Returns articles with fields l…

zohodesk_tickets_execute_skill_based_assignment

Execute skill-based assignment for a ticket in Zoho Desk using ticket id. Returns isAssigned indicat…

zohodesk_tickets_mark_as_read

Mark a ticket as read by the user in Zoho Desk. Requires ticket id. The response confirms the ticket…

zohodesk_tickets_mark_as_unread

Mark a ticket as unread by the user in Zoho Desk. Requires ticket id. Returns no content on success.…

zohodesk_tickets_move_ticket

Move a ticket by id to a different department or forum sub-category in Zoho Desk. Provide department…

zohodesk_tickets_mark_ticket_as_spam

Mark tickets as spam in Zoho Desk using ids and isSpam. Returns confirmation of spam status update f…

zohodesk_tickets_empty_spam_tickets

Empty spam tickets for a specified department in Zoho Desk. Requires departmentId. The response conf…

zohodesk_tickets_bulk_update_tickets

Bulk update tickets by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho…

zohodesk_tickets_split_tickets

Split a ticket thread into a new ticket in Zoho Desk using ticket id and thread_id. Returns the new…

zohodesk_tickets_closed_many_tickets

Close multiple tickets by providing a list of ticket ids in Zoho Desk. Returns status of the close o…

zohodesk_tickets_merge_two_tickets

Merge two tickets by providing the id of the ticket to merge into and a list of ticket ids to merge.…

zohodesk_tickets_get_by_number

Get tickets by searching with parameters such as subject in Zoho Desk. Returns fields including id,…

delete_a_zohodesk_ticket_by_id

Move tickets to the Recycle Bin in Zoho Desk. Requires ticketIds as a list of ticket IDs to move. Re…

update_a_zohodesk_ticket_by_id

Update a ticket by id in Zoho Desk. Returns fields including entitySkills (skill IDs mapped), modifi…

create_a_zohodesk_ticket

Create a ticket in Zoho Desk with required parameters subject and departmentId. The response include…

get_single_zohodesk_ticket_by_id

Get a ticket by id in Zoho Desk. Returns fields including id, subject, status, priority, description…

list_all_zohodesk_tickets

List tickets in Zoho Desk. Returns ticketNumber, subject, dueDate, departmentId, channel, isRead, re…

update_a_zohodesk_user_by_id

Update details of user with id in Zoho Desk. Returns fields id, name, contactId, email (emailAddress…

get_single_zohodesk_user_by_id

Get details of a specific user in Zoho Desk by id. Returns fields including lastAccessedTime, photoU…

update_a_zohodesk_organization_by_id

Update organization details by id in Zoho Desk. Returns fields including country, city, companyName,…

get_single_zohodesk_organization_by_id

Get details of an organization in Zoho Desk using id. Returns fields including companyName, descript…

zohodesk_organizations_update_default_organization

Update the default organization for the current user in Zoho Desk using id. Returns no content on su…

list_all_zohodesk_organizations

Get all organizations the current user belongs to in Zoho Desk. Returns fields including id, company…

list_all_zohodesk_search

Search tickets in Zoho Desk using query parameters. Returns matching tickets with fields like id, su…

Enhanced

Zoho Desk

with AI Capabilities

AI Agent Toolset

AI Agent Toolset

MCP Server capabilities for seamless AI tool calling across all integration APIs

MCP Server capabilities for seamless AI tool calling across all integration APIs

Fine-Grained Control

Fine-Grained Control

Granular access control for all operations with custom method support

Granular access control for all operations with custom method support

Unlimited Customization

Unlimited Customization

Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.

Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.

Developer-First

Developer-First

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Unified APIs for

Zoho Desk

Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs. You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.

Roles

The Role object represents a role of a User.

View Docs

Unified User Directory API

Users

The User object represents a User.

View Docs

Unified User Directory API

Me

View Docs

Unified User Directory API

Accounts

Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them.

View Docs

Unified Ticketing API

Attachments

Attachments are the files associated with a ticket or a comment.

View Docs

Unified Ticketing API

Collections

Tickets and contacts can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. Yo…

View Docs

Unified Ticketing API

Comments

Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.

View Docs

Unified Ticketing API

Contacts

Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.

View Docs

Unified Ticketing API

Teams

Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.

View Docs

Unified Ticketing API

Tickets

Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.

View Docs

Unified Ticketing API

Users

Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.

View Docs

Unified Ticketing API

Workspaces

Workspaces represent the top-level subdivision in a ticketing system. They usually have their own set of settings, tickets, statuses, priorities and users. Some of the usual terminologies used by the…

View Docs

Unified Ticketing API

Organizations

Organization represents the company or the entity using the ticketing system. An Organization can have one or more Workspaces and Users.

View Docs

Unified Ticketing API

Search

Search endpoint for all the apps.

View Docs

Unified Search API

Proxy API for

Zoho Desk

Access all of the

Zoho Desk

API without worrying about authentication and pagination. 

Truto's Proxy APIs are a 1-to-1 mapping of the

Zoho Desk

Helpdesk

API.

API call us you

You call us, we call

Zoho Desk

and pass the response back in the same cycle.

Access all of the

Zoho Desk

API without worrying about authentication and pagination. 

Truto's Proxy APIs are a 1-to-1 mapping of the

Zoho Desk

Helpdesk

API, you call us

we call

Zoho Desk

and pass the response back in the same cycle.

Account Linking

Account Linking

Use Truto's frontend SDK to link your

customer's

Zoho Desk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Account Linking

Account Linking

Use Truto's frontend SDK to link your

customer's

Zoho Desk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Seamless authentication 

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Seamless authentication 

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Unified response format

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

Zoho Desk

We translate

pagination

Unified response format

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

Zoho Desk

We translate

pagination

Get

Get

Zoho Desk

Zoho Desk

integrated into your app

integrated into your app

without the hassle

without the hassle

Our team understands what it takes to make a unified API implementation successful.

Our team understands what it takes to make a unified API implementation successful.

Boost customer satisfaction

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Boost customer satisfaction

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Developers

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Developers

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Profits

Boost profits 

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Profits

Boost profits 

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Wow Experience

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

Wow Experience

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

✨ Powered by AI

Tick Icon

Customize the mappings as you need using AI.

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Build your own unified API from scratch, aided by AI.

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

We have been able to dramatically accelerate our GTM timeline by several months as a result of Truto. The devs at Truto worked with us to build a unified API structure with our team so that we have a solid base for future integrations as well. The support has been very quick to respond to our inquiries and provide timely resolutions for our requests.

Josh Benson,

CEO of Omnitrain