The Role object represents a role of a User.

The User object represents a User.

Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them.

Attachments are the files associated with a ticket or a comment.

Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.

Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.

Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.

Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.

Organization represents the company or the entity using the ticketing system. An Organization can have one or more Workspaces and Users.

Search endpoint for all the apps.