Zoho Desk
API integration

list_all_zohodesk_tickets

List tickets in Zoho Desk. Returns ticketNumber, subject, dueDate, departmentId, channel, isRead, responseDueDate, contact details, createdTime, id, department, email, customerResponseTime, threadCount, team, priority, assigneeId, commentCount, webUrl, teamId, assignee, isSpam, status fields in the response.

get_single_zohodesk_ticket_by_id

Get a ticket by id in Zoho Desk. Returns fields including id, subject, status, priority, description, createdTime, modifiedTime, contact info, assignee info, department, team, and ticketNumber.

create_a_zohodesk_ticket

Create a ticket in Zoho Desk with required parameters subject and departmentId. The response includes id, ticketNumber, subject, status, priority, dueDate, assigneeId, contactId, email, phone, description, category, subCategory, resolution, language, channel, classification, createdTime, modifiedTime, and webUrl.

update_a_zohodesk_ticket_by_id

Update a ticket by id in Zoho Desk. Returns fields including entitySkills (skill IDs mapped), modifiedTime (last update), ticketNumber, status, subject, dueDate, departmentId, channel, description, language, resolution, sharedDepartments, email, priority, assigneeId, phone, webUrl, category, and status.

delete_a_zohodesk_ticket_by_id

Move tickets to the Recycle Bin in Zoho Desk. Requires ticketIds as a list of ticket IDs to move. Returns no content on success.

zohodesk_tickets_get_by_number

Get tickets by searching with parameters such as subject in Zoho Desk. Returns fields including id, ticketNumber, subject, status, priority, assigneeId, contactId, accountId, productId, departmentId, createdTime, modifiedTime, dueDate, email, phone, category, channel, and custom fields.

zohodesk_tickets_delete_spam_tickets

Delete spam tickets by providing ticketIds in Zoho Desk. Returns success status, id, and error details for each ticket deleted. Maximum 50 ticketIds allowed.

zohodesk_tickets_merge_two_tickets

Merge two tickets by providing the id of the ticket to merge into and a list of ticket ids to merge. Returns the merged ticket with fields like id, ticketNumber, subject, status, priority, contactId, assigneeId, category, subCategory, description, dueDate, language, email, phone, entitySkills, resolution, classification, channel, createdTime, modifiedTime, and custom fields.

zohodesk_tickets_move_ticket

Move a ticket by id to a different department or forum sub-category in Zoho Desk. Provide departmentId or forumId in the request body. The response confirms the move operation.

zohodesk_tickets_split_tickets

Split a ticket thread into a new ticket in Zoho Desk using ticket id and thread_id. Returns the new ticket's id, ticketNumber, subject, status, priority, assigneeId, createdTime, and webUrl.

zohodesk_tickets_bulk_update_tickets

Bulk update tickets by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns status of the update operation.

zohodesk_tickets_closed_many_tickets

Close multiple tickets by providing a list of ticket ids in Zoho Desk. Returns status of the close operation for the specified tickets.

zohodesk_tickets_mark_as_read

Mark a ticket as read by the user in Zoho Desk. Requires ticket id. The response confirms the ticket has been marked as read.

zohodesk_tickets_mark_as_unread

Mark a ticket as unread by the user in Zoho Desk. Requires ticket id. Returns no content on success.

zohodesk_tickets_mark_ticket_as_spam

Mark tickets as spam in Zoho Desk using ids and isSpam. Returns confirmation of spam status update for specified tickets.

zohodesk_tickets_empty_spam_tickets

Empty spam tickets for a specified department in Zoho Desk. Requires departmentId. The response confirms the operation with status 202.

zohodesk_tickets_ticket_history

Get ticket history for ticket with id in Zoho Desk. Returns events with actor details, eventTime, eventName, source, and eventInfo showing changes in ticket properties.

zohodesk_tickets_execute_skill_based_assignment

Execute skill-based assignment for a ticket in Zoho Desk using ticket id. Returns isAssigned indicating assignment status, newAssignee details including id, name, email, and team information with id and name.

zohodesk_tickets_recalculate_skills

Recalculate skills for a ticket in Zoho Desk using id. Returns skillsInfo array with skillName, skillId, skillTypeName, weightage, and mappingType, plus modifiedTime and modifiedBy fields.

zohodesk_tickets_suggest_relevant_articles_for_ticket

Get relevant help articles for a ticket in Zoho Desk using ticket id. Returns articles with fields like id, title, summary, createdTime, modifiedTime, status, category, and URLs for portal and web access.

zohodesk_tickets_map_articles_to_tickets

Map articles to a specific ticket in Zoho Desk using ticket id and an array of article ids. Returns no content on success.

list_all_zohodesk_threads

List all threads for a ticket in Zoho Desk using ticket id. Returns thread id, author info, createdTime, status, direction, visibility, attachmentCount, and contentType.

get_single_zohodesk_thread_by_id

Get a single thread by id and ticket_id in Zoho Desk. Returns fields including content, plainText, author (name, email), createdTime, attachments (name, size, href), and visibility.

zohodesk_threads_get_latest_thread

Get the latest thread of a ticket in Zoho Desk using ticket id. Returns fields like id, summary, content, author details, channel, attachments, createdTime, and status. Note response varies by channel.

list_all_zohodesk_conversations

List conversations for a ticket in Zoho Desk using id. Returns conversation summary, author details, type, createdTime, and id fields.

list_all_zohodesk_ticket_attachments

List files attached to a ticket in Zoho Desk using ticket id. Returns attachment id, name, size, createdTime, isPublic status, href for content, and creator details if included.

create_a_zohodesk_ticket_attachment

Create a ticket attachment in Zoho Desk using ticket id. Returns id, name, size, creatorId, createdTime, isPublic, and href of the attachment.

update_a_zohodesk_ticket_attachment_by_id

Update a ticket attachment's properties in Zoho Desk using ticket id and attachment id. Returns updated attachment details including isPublic status.

delete_a_zohodesk_ticket_attachment_by_id

Delete a ticket attachment by ticket_id and id in Zoho Desk. No content is returned in the response.

list_all_zohodesk_accessible_organizations

Get accessible organizations using the current OAuth token in Zoho Desk. Returns organization details including id, companyName, city, country, edition, isAdminInOrg, portalName, and primaryContact.

list_all_zohodesk_ticket_comments

List ticket comments for ticket id in Zoho Desk. Requires limit parameter. Returns comment id, commentedTime, content, contentType, isPublic, commenter details, and mentions.

get_single_zohodesk_ticket_comment_by_id

Get ticket comment by ticket_id and id in Zoho Desk. Returns fields like id, content, plainText, commenter details, attachments, mentions, commentedTime, modifiedTime, isPublic, and contentType.

create_a_zohodesk_ticket_comment

Create a comment on a ticket in Zoho Desk with id. Returns comment id, content, contentType, isPublic, commentedTime, commenter details, and attachments info.

update_a_zohodesk_ticket_comment_by_id

Update ticket comment with id in Zoho Desk. Returns fields: modifiedTime, attachments (id, name, size, href), commentedTime, isPublic, contentType, commenterId, content, and commenter details (name, email, roleName).

delete_a_zohodesk_ticket_comment_by_id

Delete a ticket comment using ticket_id and id in Zoho Desk.

get_single_zohodesk_user_by_id

Get details of a specific user in Zoho Desk by id. Returns fields including lastAccessedTime, photoURL, contactId, contact (webUrl, name, id), name, label (preferences, name, id, logoUrl), type, email (emailAddress, isVerified, isPrimary), and status.

update_a_zohodesk_user_by_id

Update details of user with id in Zoho Desk. Returns fields id, name, contactId, email (emailAddress, isPrimary, isVerified), status, type, photoURL, lastAccessedTime, and label (id, name, preferences) in response.

list_all_zohodesk_agents

List agents in Zoho Desk. Returns fields including id, name, emailId, status, rolePermissionType, isConfirmed, profileId, roleId, and associatedDepartmentIds.

get_single_zohodesk_agent_by_id

Get details of an agent in Zoho Desk by id. Returns fields including name, emailId, role, profile, associatedDepartments, associatedChatDepartments, phone, status, and aboutInfo.

create_a_zohodesk_agent

Create an agent in Zoho Desk with required parameters emailId, lastName, associatedDepartmentIds, and rolePermissionType. Returns fields including id, name, emailId, roleId, profileId, status, and isConfirmed.

update_a_zohodesk_agent_by_id

Update agent details by id in Zoho Desk. Returns lastName, firstName, phone, rolePermissionType, associatedDepartmentIds, associatedChatDepartmentIds, emailId, langCode, timeZone, countryCode, channelExpert, aboutInfo, status, and id.

zohodesk_agents_get_agent_by_agent_id

Get details of agents by agentIds in Zoho Desk. Returns fields id, firstName, lastName, emailId, roleId, profileId, photoURL, and zuid. Maximum 50 agentIds allowed.

zohodesk_agents_activate_agents

Activate agents by providing a list of agentIds in Zoho Desk. Returns no content on success.

zohodesk_agents_deactivate_agent

Deactivate an agent by id in Zoho Desk. Returns no content on success.

zohodesk_agents_reinvite_unconfirmed_agent

Send reinvitation mails to unconfirmed agents in Zoho Desk. Requires agentIds list. Returns no content on success.

zohodesk_agents_delete_unconfirmed_agents

Delete unconfirmed agents in Zoho Desk by providing a list of agentIds. Returns no content on success.

delete_a_zohodesk_agent_by_id

Delete a confirmed agent by id in Zoho Desk. Optional parameters anonymizedName and isAnonymize control the agent's anonymization in the help desk. Returns no content on success.

zohodesk_agents_schedule_reassignment_for_deactivated_or_deleted_agents

Schedule reassignment of tickets, tasks, and automations from the agent identified by id to other agents within the same department in Zoho Desk. Returns no content on success.

zohodesk_agents_anonymize_deleted_agent

Anonymize deleted agent by id in Zoho Desk. Returns no content on success.

zohodesk_agents_agents_count

Get agents count filtered by status, isConfirmed, and includeLightAgent in Zoho Desk. Returns count of agents matching the criteria.

zohodesk_agents_agents_by_profile

List agents by profile_id in Zoho Desk. Returns agents' id, firstName, lastName, emailId, photoURL, roleId, profileId, and zuid. Optional filters: active and confirmed.

zohodesk_agents_agents_by_role

List agents mapped to a specific role in Zoho Desk. Requires role_id. Returns associatedAgents array containing agent IDs.

list_all_zohodesk_profiles

List user profiles in Zoho Desk. Returns id, name, description, type, isVisible, default status, and detailed permissions for each profile.

get_single_zohodesk_profile_by_id

Get details of a specific profile in Zoho Desk by id. Returns fields including id, name, description, type, isVisible, default status, and detailed permissions for various modules.

update_a_zohodesk_profile_by_id

Update profile by id in Zoho Desk. Returns updated profile fields including id, name, description, isVisible, type, and detailed permissions for modules like reports, tickets, comments, social, contracts, community, products, agents, kbCategory, setup, financeInteg, accounts, timeEntry, contacts, and tasks.

delete_a_zohodesk_profile_by_id

Delete a profile by id in Zoho Desk and transfer its agents to the profile specified by transferToProfileId. Returns no content on success.

zohodesk_profiles_my_profile

Get profile details of the currently logged in user in Zoho Desk. Returns id, name, description, type, isVisible, default status, and detailed permissions for various modules.

zohodesk_profiles_light_agent_profile

Get the light agent profile in Zoho Desk. Returns fields including id, name, description, type, isVisible, and detailed permissions for CRM, reports, tickets, comments, social, mobileapp, contracts, community, products, agents, kbCategory, setup, financeInteg, accounts, timeEntry, contacts, and tasks.

list_all_zohodesk_teams

List teams from all associated departments in Zoho Desk. Returns id, name, description, departmentId, logoUrl, and agents for each team.

get_single_zohodesk_team_by_id

Get details of a team in Zoho Desk by id. Returns fields including rolesWithSubordinates, departmentId, roles, name, description, derivedAgents, id, subTeams, logoUrl, and agents.

create_a_zohodesk_team

Create a team with name and departmentId in Zoho Desk. Returns id, name, description, departmentId, roles, rolesWithSubordinates, agents, derivedAgents, subTeams, and logoUrl of the created team.

update_a_zohodesk_team_by_id

Update team details by id in Zoho Desk. Returns updated fields: rolesWithSubordinates, departmentId, roles, name, description, derivedAgents, id, subTeams, logoUrl, and agents.

delete_a_zohodesk_team_by_id

Delete a team by id in Zoho Desk. Requires ticketNewTeam, ticketNewAgent, taskNewTeam, and taskNewAgent to reassign open tickets and tasks. Tickets can be reassigned to null, but tasks require at least one valid reassignment. Response confirms deletion.

list_all_zohodesk_accounts

List accounts in Zoho Desk. Returns fields including id, accountName, email, phone, website, createdTime, webUrl, zohoCRMAccount.id, and customerHappiness percentages.

get_single_zohodesk_account_by_id

Get account details by id in Zoho Desk. Returns fields including accountName, country, industry, email, phone, owner (with firstName, lastName, id), and webUrl.

create_a_zohodesk_account

Create an account with accountName in Zoho Desk. Returns fields including id, accountName, phone, ownerId, associatedSLAIds, createdTime, modifiedTime, and webUrl.

update_a_zohodesk_account_by_id

Update details of an existing account in Zoho Desk using id. Returns fields including accountName, phone, ownerId, associatedSLAIds, modifiedTime, createdTime, and webUrl.

delete_a_zohodesk_account_by_id

Delete accounts by moving them to the Recycle Bin in Zoho Desk. Requires accountIds list containing IDs of the accounts to move.

zohodesk_accounts_merge_accounts

Merge two or more accounts in Zoho Desk using id and ids. Returns merged account details including country, website, code, custom fields (cf), accountName, industry, phone, state, fax, email, createdTime, modifiedTime, ownerId, and zohoCRMAccount id.

zohodesk_accounts_accounts_count

Get accounts count with required parameter viewId. Returns the total number of accounts or those starting with a specified letter. Response includes count field representing the number of accounts in Zoho Desk.

zohodesk_accounts_update_many_accounts

Update multiple accounts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success status, id, and errors for each account updated. Maximum 50 ids allowed.

list_all_zohodesk_contacts

List contacts in Zoho Desk. Returns fields including id, firstName, lastName, email, phone, mobile, photoURL, webUrl, createdTime, isSpam, isEndUser, accountId, and customerHappiness percentages.

get_single_zohodesk_contact_by_id

Get a single contact by id in Zoho Desk. Returns fields including firstName, lastName, email, phone, owner (id, firstName, lastName), createdTime, modifiedTime, and customerHappiness percentages.

create_a_zohodesk_contact

Create a contact with lastName in Zoho Desk. Returns fields including id, lastName, firstName, email, phone, mobile, city, state, country, zip, description, title, type, ownerId, accountId, language, createdTime, modifiedTime, and social IDs.

update_a_zohodesk_contact_by_id

Update details of an existing contact in Zoho Desk using id. Returns fields including lastName, modifiedTime, country, secondaryEmail, city, description, language, ownerId, type, title, twitter, street, createdTime, state, id, customerHappiness, email, zip, cf, facebook, mobile, accountId, firstName, phone, webUrl, isDeleted, isTrashed, isFollowing, isAnonymous, isSpam, photoURL, and zohoCRMContact.

delete_a_zohodesk_contact_by_id

Move contacts to trash in Zoho Desk. Requires contactIds array in the request body. Returns no content on success.

zohodesk_contacts_contacts_count

Get the count of contacts filtered by viewId in Zoho Desk. Returns the total number of contacts matching the custom view. The response includes the count field representing the number of contacts.

zohodesk_contacts_update_many_contacts

Update multiple contacts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success status, id, and errors for each contact updated.

zohodesk_contacts_merge_contacts

Merge two or more contacts by specifying ids in Zoho Desk. Requires ids array. Returns merged contact fields including id, firstName, lastName, email, phone, accountId, language, createdTime, modifiedTime, photoURL, zohoCRMContact, customerHappiness, and custom fields.

zohodesk_contacts_mark_contact_as_spam

Mark contacts as spam using Zoho Desk. Requires ids (list of contact ids) and isSpam (boolean) to mark or unmark contacts as spam. Returns success status, id, and errors if any for each contact.

zohodesk_contacts_contacts_by_id

Get details of specific contacts by ids in Zoho Desk. Requires ids parameter with up to 20 contact ids. Returns id, firstName, lastName, email, phone, mobile, accountId, createdTime, photoURL, webUrl, isAnonymous, isEndUser, isSpam, zohoCRMContact, and customerHappiness fields.

list_all_zohodesk_ticket_tags

List ticket tags for a specific department_id in Zoho Desk. Returns fields id, name, ticketCount, and tagType for each tag.

create_a_zohodesk_ticket_tag

Associate tags to a ticket in Zoho Desk using ticket id. Returns tag name, tagType, and id for each associated tag.

delete_a_zohodesk_ticket_tag_by_id

Dissociate tags from a ticket in Zoho Desk using ticket id and a list of tag names. Returns status 200 on success.

zohodesk_ticket_tags_replace_specified_tags

Replace the specified tag using tag_id and id in Zoho Desk. Returns no content on success.

zohodesk_ticket_tags_ticket_tags

List tags for a ticket in Zoho Desk using ticket id. Returns tag id, name, and tagType for each tag associated with the ticket.

zohodesk_ticket_tags_tickets_by_tags

List tags associated with a ticket in Zoho Desk using ticket id. Returns tag name, tagType, and id for each tag.

list_all_zohodesk_tickets_search

Search tickets in Zoho Desk using parameters like subject with wildcard search. Returns fields including id, ticketNumber, subject, status, priority, assigneeId, contactId, accountId, productId, email, phone, category, createdTime, modifiedTime, dueDate, and channel.

list_all_zohodesk_search

Search tickets in Zoho Desk using query parameters. Returns matching tickets with fields like id, subject, status, and modifiedTime. Requires at least 3 characters in the search string.

list_all_zohodesk_tasks

List tasks with optional filters like departmentId. Returns fields such as id, subject, status, priority, dueDate, createdTime, assignee details, and webUrl in Zoho Desk.

get_single_zohodesk_task_by_id

Get task by id in Zoho Desk. Returns fields including subject, description, status, priority, dueDate, createdTime, modifiedTime, assignee, creator, contact, ticket, and team.

create_a_zohodesk_task

Create a task with departmentId and subject in Zoho Desk. Returns id, subject, departmentId, dueDate, priority, status, ticketId, createdTime, modifiedTime, creatorId, ownerId, description, category, isSpam, webUrl, and modifiedBy details.

update_a_zohodesk_task_by_id

Update task details by id in Zoho Desk. Returns fields including modifiedTime, subject, departmentId, dueDate, creatorId, description, ownerId, priority, webUrl, createdTime, id, isSpam, category, ticketId, and status.

delete_a_zohodesk_task_by_id

Delete tasks by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of task IDs to delete. Response returns HTTP 204 No Content on success.

zohodesk_tasks_tasks_count

Get the number of tasks for a specified viewId and departmentId in Zoho Desk. Returns the count field indicating the total tasks.

zohodesk_tasks_update_many_tasks

Update multiple tasks by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns success status, id, and errors if any for each task updated.

list_all_zohodesk_me

Get information about the currently logged in agent in Zoho Desk. Returns fields including id, name, emailId, role, profile, associatedDepartments, associatedChatDepartments, and status.

get_single_zohodesk_organization_favicon_by_id

Get the favicon for an organization in Zoho Desk using organization id. Returns the favicon image with optional fileSize parameter to specify image size (THUMBNAIL or ACTUAL).

update_a_zohodesk_organization_favicon_by_id

Update organization favicon for organization_id in Zoho Desk. Returns faviIconURL with the updated favicon URL. Maximum file size 2 MB; allowed extensions .jpg, .png, .gif, .jpeg, .ico.

delete_a_zohodesk_organization_favicon_by_id

Delete the favicon for an organization in Zoho Desk. Requires organization id. Returns no content on success.

get_single_zohodesk_organization_logo_by_id

Get the logo for an organization in Zoho Desk using organization id. Returns the logo image file with size specified by fileSize parameter.

update_a_zohodesk_organization_logo_by_id

Update organization logo for organization_id in Zoho Desk. Returns companyLogoURL with the new logo URL. Logo must be an image file (.jpg, .png, .jpeg) max 2 MB.

delete_a_zohodesk_organization_logo_by_id

Delete the logo for an organization in Zoho Desk. Requires organization_id. Returns no content on success.

get_single_zohodesk_agent_photo_by_id

Get agent photo by id and org_id in Zoho Desk. Returns the profile photo image file with size specified by fileSize parameter (THUMBNAIL or ACTUAL).

update_a_zohodesk_agent_photo_by_id

Upload the profile photo for the currently logged in agent in Zoho Desk. Requires uploading an image file named userPhoto with max size 500KB and extensions .jpg, .png, .gif, or .jpeg. Returns photoURL of the uploaded photo.

delete_a_zohodesk_agent_photo_by_id

Delete the profile photo of the currently logged in agent in Zoho Desk. Returns no content on success.

get_single_zohodesk_preference_by_id

Get preferences of the currently logged in agent in Zoho Desk. Returns fields like namePattern, articleAutoSuggestion, keyBoardShortcuts, pinAllAccounts, outBoxDelayTime, collapseSidePanel, pinAllTickets, ticketConversationView, contactsView, accountsView, pinAllContacts, ticketsView, datePattern, defaultSendBehavior, currentDepartment, timeFormat, outBoxDelay, pinAllDashboards, loginLandingPage, loadGettingStartedPage, and pinAllReports.

update_a_zohodesk_preference_by_id

Update the preferences of the currently logged in agent in Zoho Desk. Returns no content on success. Preferences include namePattern and currentDepartment among others.

list_all_zohodesk_profile_permissions

Get profile permissions for the currently logged in user in Zoho Desk. Returns permissions for crmInteg, reports, tickets, comments, social, mobileapp, contracts, community, products, agents, kbCategory, setup, financeInteg, accounts, timeEntry, contacts, and tasks.

list_all_zohodesk_roles

List roles in Zoho Desk. Returns fields including id, name, description, isDefault, isVisible, reportsTo, shareDataWithPeers, and immediateSubRoles.

list_all_zohodesk_departments

List departments with optional filters isEnabled and chatStatus in Zoho Desk. Returns fields including id, name, description, chatStatus, isEnabled, isDefault, and createdTime.

get_single_zohodesk_department_by_id

Get details of a department by id in Zoho Desk. Returns fields including isAssignToTeamEnabled, chatStatus, hasLogo, isVisibleInCustomerPortal, creatorId, description, associatedAgentIds, isDefault, isEnabled, name, createdTime, id, and nameInCustomerPortal.

update_a_zohodesk_department_by_id

Update department details by id in Zoho Desk. Returns fields: isAssignToTeamEnabled (team assignment status), chatStatus, hasLogo, isVisibleInCustomerPortal (visibility in help center), creatorId, description, associatedAgentIds, isDefault, isEnabled, name, createdTime, id, and nameInCustomerPortal.

zohodesk_departments_disable_department

Disable a department by id in Zoho Desk. Optionally move agents and emails to a new department using agentNewDepartment and emailNewDepartment. Returns no content on success.

create_a_zohodesk_department

Create a department with name and associatedAgentIds in Zoho Desk. Returns id, name, description, associatedAgentIds, isVisibleInCustomerPortal, isAssignToTeamEnabled, creatorId, isDefault, isEnabled, chatStatus, hasLogo, createdTime, and nameInCustomerPortal.

zohodesk_departments_check_duplicate_departments

Get check for duplicate departments by departmentName in Zoho Desk. Returns isDepartmentNameExist indicating if the department name already exists.

zohodesk_departments_department_count

Get the number of departments in Zoho Desk. Supports filtering by isEnabled. Returns count indicating total departments matching criteria.

zohodesk_departments_fetch_multiple_departments

Get details of departments by departmentIds in Zoho Desk. Returns fields including id, name, description, chatStatus, isEnabled, isDefault, hasLogo, creatorId, createdTime, and nameInCustomerPortal. Max 50 IDs allowed.

list_all_zohodesk_department_agents

List agents in a department in Zoho Desk using department_id. Returns agent id, name, emailId, status, isConfirmed, aboutInfo, and channelExpert fields.

create_a_zohodesk_department_agent

Associate agents to a department in Zoho Desk using department id and agentIds. Returns no content on success.

delete_a_zohodesk_department_agent_by_id

Dissociate agents from a department in Zoho Desk using department id and agentIds. Returns no content on success.

get_single_zohodesk_department_logo_by_id

Get department logo by id in Zoho Desk. Returns the logo image file with size specified by fileSize parameter (THUMBNAIL or ACTUAL).

update_a_zohodesk_department_logo_by_id

Upload department logo for department with id in Zoho Desk. Requires a single image file (jpg, png, gif, jpeg) up to 2MB. Returns no content on success.

delete_a_zohodesk_department_logo_by_id

Delete department logo for the department identified by id in Zoho Desk. Returns no content on success.

list_all_zohodesk_channels

List configured channels in Zoho Desk. Returns fields including code, name, type, photoURL, departmentId, externalId, mappedIntegration, replyConfig, and acceptsReplies.

list_all_zohodesk_archived_tickets

Get archived tickets list for a given department in Zoho Desk. Requires department_id. Returns ticketNumber, status, subject, isArchived, dueDate, createdTime, id, email, contactId, threadCount, assigneeId, commentCount, accountId, phone, webUrl, and status fields.

list_all_zohodesk_associated_tickets

List associated tickets in Zoho Desk with optional filters like from, limit, departmentId, assignee, status, follower, commenter, sharedDepartmentId, isShared, receivedInDays, and include. Returns ticketNumber, subject, dueDate, departmentId, channel, status, priority, assignee details, contact info, createdTime, id, webUrl, and other ticket metadata.

get_single_zohodesk_ticket_resolution_by_id

Get ticket resolution details for ticket with id in Zoho Desk. Returns modifiedTime, author details (firstName, lastName, photoURL, id, email), and content of the resolution.

update_a_zohodesk_ticket_resolution_by_id

Update ticket resolution for ticket with id in Zoho Desk. Returns modifiedTime, author details (firstName, lastName, photoURL, id, email), and content of the resolution.

delete_a_zohodesk_ticket_resolution_by_id

Delete a resolution for a ticket in Zoho Desk. Requires ticket id. Returns no content on success.

zohodesk_ticket_resolution_resolution_history

Get resolution history of a ticket in Zoho Desk using id. Returns modifiedTime, author details (firstName, lastName, photoURL, id, email), and content of each resolution entry.

get_single_zohodesk_ticket_metric_by_id

Get ticket metrics for a ticket in Zoho Desk using id. Returns firstResponseTime, reassignCount, outgoingCount, threadCount, totalResponseTime, responseCount, agentsHandled (agentId, agentName, handlingTime), resolutionTime, stagingData (status, handledTime), and reopenCount.

list_all_zohodesk_ticket_queue_view_count

Get the number of tickets in a specific view in Zoho Desk. Requires viewId and departmentId. Returns count representing the number of tickets in the view.

list_all_zohodesk_agents_tickets_count

List all agentsTicketsCount with optional departmentId or agentIds in Zoho Desk. Returns agentId, onholdCount, dueIn1HrCount, overDueCount, channel, isOnline, and openCount for each agent.

get_single_zohodesk_original_mail_content_by_id

Get original mail content including headers for a specific thread in a ticket in Zoho Desk. Requires ticket_id and thread_id. Response includes date, returnPath, subject, messageId, from, to, and content fields.

create_a_zohodesk_reply_via_integrated_custom_channel

Send reply to a ticket in Zoho Desk using ticket id. Returns fields including summary, content, author details, channel, createdTime, id, status, and direction.

create_a_zohodesk_email_reply

Send an email reply to a ticket in Zoho Desk using ticket id. Required fields include content and fromEmailAddress. Response returns fields like summary, attachments, author, channel, content, isForward, hasAttach, createdTime, id, to, fromEmailAddress, contentType, status, and direction.

create_a_zohodesk_facebook_reply

Draft a Facebook reply for a ticket in Zoho Desk using ticket id. Returns summary, content, author details, createdTime, status, and actions available on the draft reply.

create_a_zohodesk_twitter_reply

Send a Twitter reply to a ticket in Zoho Desk using ticket id. Returns summary, author details, channel, createdTime, id, status, and direction in the response.

create_a_zohodesk_forum_reply

Create a forum reply for a ticket in Zoho Desk using ticket id. Returns fields including summary, content, author details, visibility, channel, createdTime, id, and status.

list_all_zohodesk_contact_profiles

Get contact profiles for contact with id in Zoho Desk. Returns profiles with fields id, name, displayName, photoURL, channel, and source details including appName, permalink, and appPhotoURL.

list_all_zohodesk_contact_tickets

List tickets for a specific contact in Zoho Desk using contact id. Returns ticketNumber, status, subject, dueDate, departmentId, channel, createdTime, id, priority, assigneeId, accountId, phone, webUrl, isSpam, and assignee details.

list_all_zohodesk_contact_products

List products associated with a specific contact in Zoho Desk. Requires contact id. Returns product id, productName, unitPrice, and productCode fields.

create_a_zohodesk_contact_product

Associate or dissociate products with a contact in Zoho Desk using contact id, product ids, and associate flag. Returns success status, product id, and errors if any for each product.

list_all_zohodesk_contact_statistics

Get overall statistics of a contact in Zoho Desk using id. Returns fields including firstResponseTime, openTickets, totalTickets, customerHappiness (badCount, goodCount, okCount), closedTickets, and channelWiseCount.

get_single_zohodesk_contact_history_by_id

Get ticket history of a contact in Zoho Desk using contact id. Returns ticketNumber, statusType, subject, author details, departmentId, webUrl, eventTime, operation, ticketId, and status fields.

zohodesk_help_center_contacts_reject_contact

Reject a contact as an end-user invite in Zoho Desk help center using contact id and helpCenterIds. Returns success status, id of help center, and errors if any.

zohodesk_help_center_contacts_approve_contact

Approve a contact as an end-user in Zoho Desk help center using id and helpCenterIds. Returns approval status and contact details.

zohodesk_help_center_contacts_contact_status

Get status of contact in help centers by contact id in Zoho Desk. Returns helpCenter name, id, url, status, userStatus, and userId for each help center the contact is part of.

zohodesk_help_center_contacts_invite_multiple_contacts_to_help_center

Invite multiple contacts to a help center in Zoho Desk using helpCenterId and contactIds. Returns success status, contact id, and error details if any for each contact.

zohodesk_help_center_contacts_invite_contact_to_help_center

Invite a contact as an end-user to a help center in Zoho Desk using contact id and helpCenterId. Returns no content on success.

list_all_zohodesk_contact_accounts

List accounts associated with a contact in Zoho Desk using contact_id. Returns accountName, phone, email, createdTime, mappingInfo (mappingId, mappingType, isAccountTicketsViewable), webUrl, and customerHappiness (badPercentage, okPercentage, goodPercentage).

create_a_zohodesk_contact_account

Associate multiple accounts with a contact in Zoho Desk using contact id. Returns success status, account id, and error details if any account is deleted or unprocessable.

zohodesk_contact_accounts_dissociate_accounts_from_contact

Dissociate multiple accounts from a contact in Zoho Desk using contact id and account ids. Returns success status, account id, and any errors for each dissociation.

delete_a_zohodesk_contact_account_by_id

Dissociate account from contact using contact_id and id in Zoho Desk. Supports processing option to move or delete tickets. Returns no content on success.

delete_a_zohodesk_contact_photo_by_id

Delete contact photo for contact with id in Zoho Desk. Returns no content on success.

list_all_zohodesk_acoount_sla

List SLAs for an account in Zoho Desk using account id. Returns slaName, id, isActive status, and department details including name and id.

create_a_zohodesk_acoount_sla

Associate or dissociate an SLA from an account in Zoho Desk using account id and sla_id. The response confirms the operation with no content returned.

get_single_zohodesk_account_statistic_by_id

Get overall statistics for an account in Zoho Desk using id. Returns fields including firstResponseTime, openTickets, totalTickets, customerHappiness (badCount, goodCount, okCount), closedTickets, and channelWiseCount.

get_single_zohodesk_account_history_by_id

Get ticket history for an account in Zoho Desk using id. Returns ticketNumber, statusType, subject, author details, eventTime, operation, ticketId, and status.

list_all_zohodesk_contracts

List all contracts in Zoho Desk. Returns fields including id, contractName, accountId, contractStatus, startDate, endDate, departmentId, ownerId, and supportPlan details such as supportType, name, id, and status.

get_single_zohodesk_contract_by_id

Get a contract by id in Zoho Desk. Returns contractName, contractStatus, startDate, endDate, product details, SLA info, supportPlan, account info, and notification settings.

create_a_zohodesk_contract

Create a contract with required parameters departmentId, ownerId, accountId, contractName, and startDate in Zoho Desk. Returns fields including id, contractStatus, contractNumber, description, startDate, endDate, notifyBefore, notificationAgentIds, account, product, sla, and supportPlan.

update_a_zohodesk_contract_by_id

Update a contract by id in Zoho Desk. Returns fields including associatedSLAId, modifiedTime, product details, custom fields (cf), contractStatus, endDate, departmentId, notifyBefore, contractNumber, description, SLA info, ownerId, notificationAgentIds, accountId, creation and modification metadata, contractName, supportPlan details, startDate, and account info.

delete_a_zohodesk_contract_by_id

Delete contracts by moving them to the Recycle Bin in Zoho Desk. Requires contractIds list.

zohodesk_contracts_update_many_contracts

Update multiple contracts by providing ids, fieldName, isCustomField, and fieldValue in Zoho Desk. Returns success status, id, and errors for each contract updated.

list_all_zohodesk_associated_contacts

List contacts associated with an account in Zoho Desk. Requires account id. Returns contact fields including id, firstName, lastName, email, phone, mobile, createdTime, isSpam, and webUrl.

list_all_zohodesk_account_products

List products for a specific account in Zoho Desk. Requires account id. Returns product id, productName, unitPrice, and productCode for each product.

create_a_zohodesk_account_product

Associate or dissociate products with an account in Zoho Desk using account id, product ids, and associate flag. Returns success status, product id, and error details if any for each product.

update_a_zohodesk_account_contact_mapping_by_id

Update account-contact mapping by id in Zoho Desk. Returns mappingId, accountId, contactId, mappingType, and isAccountTicketsViewable fields reflecting the updated association.

list_all_zohodesk_ticket_tasks

List tasks by ticket id in Zoho Desk. Returns task fields including subject, dueDate, status, priority, assignee, contact, team, and ticket details.

delete_a_zohodesk_spam_task_by_id

Delete spam tasks by providing taskIds in Zoho Desk. Returns success status, id, and error details for each task deleted.

zohodesk_spam_tasks_empty_spam_tickets

Delete all spam tasks for a specified department in Zoho Desk. Requires departmentId. Response confirms successful deletion with status 202.

list_all_zohodesk_products

List products with optional filtering by viewId, from, limit, departmentId, ownerId, sortBy, fields, and include parameters in Zoho Desk. Returns id, productName, unitPrice, productCode, and departmentIds for each product.

get_single_zohodesk_product_by_id

Get a single product by id in Zoho Desk. Returns fields including productName, productCode, unitPrice, owner (with id, name, photoURL), departmentIds, departments (with id and name), createdTime, modifiedTime, and isDeleted.

create_a_zohodesk_product

Create a product with departmentIds and productName in Zoho Desk. Returns id, productName, productCode, unitPrice, departmentIds, ownerId, description, createdTime, modifiedTime, and isDeleted fields.

update_a_zohodesk_product_by_id

Update product details by id in Zoho Desk. Returns fields: unitPrice (price), modifiedTime (last update), cf (custom fields), description, departmentIds, ownerId, layoutId, productName, productCategory, productCode, isDeleted, createdBy, createdTime, modifiedBy, and id.

delete_a_zohodesk_product_by_id

Move products to trash in Zoho Desk using productIds and optionally departmentId. Returns no content on success.

zohodesk_products_duplicate_records

Get duplicate product records by productName in Zoho Desk. Returns id, productName, unitPrice, and productCode for each duplicate product found.

list_all_zohodesk_product_tickets

List tickets for a specific product in Zoho Desk using id. Returns ticketNumber, sentiment, statusType, subject, dueDate, departmentId, channel, createdTime, id, email, productId, contactId, threadCount, priority, assigneeId, commentCount, accountId, phone, webUrl, teamId, and status fields.

list_all_zohodesk_product_contacts

List contacts associated with a product in Zoho Desk. Returns fields including id, firstName, lastName, email, phone, accountId, createdTime, photoURL, webUrl, and customerHappiness percentages.

create_a_zohodesk_product_contact

Associate or dissociate contacts with a product in Zoho Desk using product id and contact ids. Returns status of the operation. Maximum 10 contacts can be associated per request.

list_all_zohodesk_product_accounts

List accounts associated with a product in Zoho Desk using product id. Returns accountName, email, phone, website, createdTime, webUrl, zohoCRMAccount.id, and id for each account.

create_a_zohodesk_product_account

Associate or dissociate accounts with a product in Zoho Desk using product id and account ids. Returns status of the operation. Maximum 10 accounts can be associated per request.

list_all_zohodesk_help_centers

List help centers in Zoho Desk. Returns fields including id, name, isDefault, departmentIds, isMultilingualEnabled, helpCenterLocales, primaryLocale, logoUrl, url, and status.

get_single_zohodesk_help_center_by_id

Get details of a specific help center in Zoho Desk using id. Returns fields like name, url, status, primaryLocale, domains, logoUrl, favIconUrl, and helpCenterLocales.

update_a_zohodesk_help_center_site_map_by_id

Update Helpcenter sitemaps for the given helpCenter id in Zoho Desk. This operation generates new sitemaps and returns no content on success.

list_all_zohodesk_user_groups

List user groups for a user in Zoho Desk. Requires user id. Returns groups with fields id, name, addedTime, helpCenterId, logoUrl, and status.

list_all_zohodesk_user_labels

List labels of a user in Zoho Desk using user id. Returns label id, name, isPrimary status, helpCenterId, assignedTime, and preferences including shape, bgColor, and textColor.

create_a_zohodesk_user_label

Assign labels to a user in Zoho Desk using user id and labels list. Returns success status, label id, and errors if any for each label assigned.

delete_a_zohodesk_user_label_by_id

Remove labels from a user in Zoho Desk using id and labelIds. Returns success status, id, and errors for each label removed. Optional helpCenterId can specify the help center.

list_all_zohodesk_user_badges

List user badges for id in Zoho Desk. Returns badge fields: id, name, description, isCustom, and iconUrl.

create_a_zohodesk_user_badge

Add specified badges to a user in Zoho Desk. Requires user id and badgeIds. Returns success status, badge id, and error details if any for each badge.

delete_a_zohodesk_user_badge_by_id

Remove badges from user with id in Zoho Desk. Requires badgeIds list. Response returns success status, id, and errors for each badge removal.

list_all_zohodesk_labels

List labels with optional filtering by helpCenterId in Zoho Desk. Returns id, name, count, createdTime, modifiedTime, helpCenterId, preferences, creator, modifier, and logoUrl fields.

get_single_zohodesk_label_by_id

Get details of a specific label in Zoho Desk by id. Returns fields including name, count, createdTime, modifiedTime, creator, modifier, preferences, helpCenterId, and logoUrl.

create_a_zohodesk_label

Create a label with name and helpCenterId in Zoho Desk. Returns id, name, helpCenterId, count, createdTime, modifiedTime, preferences, creator, modifier, and logoUrl.

update_a_zohodesk_label_by_id

Update label details by id in Zoho Desk. Returns id, name, count, createdTime, modifiedTime, preferences, creator, modifier, helpCenterId, and logoUrl.

delete_a_zohodesk_label_by_id

Delete a label by id in Zoho Desk. Returns no content on success.

zohodesk_labels_delete_labels_by_ids

Delete labels by labelIds in Zoho Desk. Returns no content on success.

list_all_zohodesk_label_users

List users under a label in Zoho Desk using label id. Returns user id, name, emailAddress, userType, assignee info (id, name, photoUrl), assignedTime, and status.

create_a_zohodesk_label_user

Assign label to multiple users in Zoho Desk using label id and userIds. Returns no content on success.

delete_a_zohodesk_label_user_by_id

Remove users under a label in Zoho Desk using label id and userIds. Returns no content on success.

list_all_zohodesk_group_users

List users in a group in Zoho Desk by group id. Returns user id, name, emailAddress, userType, status, addedTime, label (name and id), and creator (id, name, photoUrl).

create_a_zohodesk_group_user

Add users to a specific group in Zoho Desk. Requires group id and a list of user ids to be added. The response returns no content on success.

delete_a_zohodesk_group_user_by_id

Remove users from group in Zoho Desk using group id and userIds. Returns no content on success.

list_all_zohodesk_articles

List articles with parameters from, limit, sortBy, status, categoryId, permission, authorId, and modifiedTimeRange in Zoho Desk. Returns fields like id, title, summary, createdTime, modifiedTime, status, viewCount, likeCount, and author details.

get_single_zohodesk_article_by_id

Get article by id in Zoho Desk. Returns fields including title, summary, author, createdTime, modifiedTime, status, tags, viewCount, and webUrl.

create_a_zohodesk_article

Create an article in Zoho Desk with required parameters categoryId, title, answer, status, and permission. Returns fields including id, title, status, permission, authorId, answer, tags, expiryDate, seoTitle, seoKeywords, seoDescription, and isSEOEnabled.

update_a_zohodesk_article_by_id

Update an article by id in Zoho Desk. Returns fields including id, title, answer, status, permission, tags, seoTitle, seoKeywords, seoDescription, isSEOEnabled, expiryDate, and permalink.

delete_a_zohodesk_article_by_id

Move articles to trash in Zoho Desk. Requires ids array of article ids to be deleted. Returns success status, id, and errors if any for each article.

zohodesk_articles_validate_permalink

Validate permalink availability for a help article in Zoho Desk. Requires permalink. Returns isAvailable indicating availability and suggestion for an alternative permalink.

zohodesk_articles_article_count

Get the number of articles published in Zoho Desk knowledge base filtered by optional categoryId, authorId, status, and permission. Returns count as the number of matching articles.

zohodesk_articles_preview_article

Create a preview of an article in Zoho Desk with title and answer. Returns the title and answer fields showing the formatted content for review before publishing.

get_single_zohodesk_article_history_by_id

Get article history for id in Zoho Desk. Requires from and limit query parameters. Returns eventTime, event type, user info (id, name, photoURL), and event-specific details like versions, tags, comments, attachments, status, title, SEO changes, and permissions.

update_a_zohodesk_help_articles_position_by_id

Update article position in Zoho Desk by repositioning articles within a leaf category identified by category_id. Requires ids array of article entity ids. Only leaf categories with up to 1000 articles can be repositioned. Response returns no content.

get_single_zohodesk_article_statistic_by_id

Get article statistics for id in Zoho Desk. Returns feedbackCount, likeCount, dislikeCount, viewCount, usageCount, commentCount, attachmentCount, lastLikedTime, lastDislikedTime, lastActivityTime, and lastUsageTime.

list_all_zohodesk_article_translations

Get translations of an article in Zoho Desk by article id. Returns fields including id, title, locale, translationState, createdTime, modifiedTime, authorId, permission, status, and URLs for web and portal access.

get_single_zohodesk_article_translation_by_id

Get a specific translation of an article in Zoho Desk using article id and locale. Returns fields including title, summary, answer, author, status, createdTime, modifiedTime, and webUrl.

zohodesk_article_translations_like_translation

Add a like to a translation for an article in Zoho Desk. Requires article id and locale. Returns no content on success.

zohodesk_article_translations_dislike_translation

Add a dislike to a translation for an article in Zoho Desk. Requires article id and locale. Returns no content on success.

delete_a_zohodesk_article_translation_by_id

Trash an article translation by article_id and locale in Zoho Desk. The response returns no content with status 204 on success.

create_a_zohodesk_article_translation

Add a translated version of an article in Zoho Desk. Requires article id, title, answer, status, permission, locale, authorId, and translationState. Returns fields including id, title, answer, status, permission, locale, authorId, translationState, tags, seo details, and URLs.

update_a_zohodesk_article_translation_by_id

Edit a translated article by article id and locale in Zoho Desk. Returns fields including modifiedTime, translationState, status, title, answer, tags, seo details, permission, authorId, and expiryDate.

get_single_zohodesk_translation_attachment_by_id

Get attachments for an article translation in Zoho Desk using article_id and locale. Returns resourceId, extension, name, viewUrl, downloadUrl, createdTime, and filesize for each attachment.

create_a_zohodesk_translation_attachment

Attach files to a translation of an article in Zoho Desk using article_id and locale. Returns resourceId, extension, name, viewUrl, downloadUrl, createdTime, and filesize of attached files.

delete_a_zohodesk_translation_attachment_by_id

Dissociate attachments from a translation in Zoho Desk using article id and locale. Requires attachmentIds array. Returns no content on success.

zohodesk_translation_attachments_upload_and_associate_attachments

Upload and associate an attachment to an article translation in Zoho Desk. Requires article id, locale, and attachmentType. Returns resourceId, name, extension, viewUrl, downloadUrl, createdTime, and filesize.

zohodesk_translation_attachments_download_article_translation_attachment

Download article translation attachment content for article_id, locale, and id in Zoho Desk. Returns the attachment content, optionally displayed inline if specified.

create_a_zohodesk_portal_gallery_attachment

Upload attachments to your portal gallery in Zoho Desk. Requires workspaceId and attachmentType. Returns resourceId, extension, name, filesize, and url of the uploaded attachment.

get_single_zohodesk_transaltions_permalink_by_id

Get permalinks of a translation by article id and locale in Zoho Desk. Returns primaryPermalink and secondaryPermalinks arrays.

update_a_zohodesk_transaltions_permalink_by_id

Update permalink of translation for article_id and locale in Zoho Desk. Returns primaryPermalink as the updated permalink and secondaryPermalinks as the list of old permalinks added to redirection.

delete_a_zohodesk_transaltions_permalink_by_id

Remove redirection permalink from translation using article id and locale in Zoho Desk. Returns no content on success.

list_all_zohodesk_article_feedback

List feedback comments on articles in Zoho Desk. Returns fields including id, content, createdTime, status, article details (id, title, locale, author), ticket details (id, ticketNumber, webUrl), contact details (id, name), and resolution details (id, resolution, createdTime).

get_single_zohodesk_article_feedback_by_id

Get details of a specific feedback comment in Zoho Desk by id. Returns fields including content, status, createdTime, contact info, ticket info, article info, and resolution details.

delete_a_zohodesk_article_feedback_by_id

Delete a feedback comment by id in Zoho Desk. Returns no content on success.

zohodesk_article_feedback_convert_feedback_comment_to_ticket

Create a ticket from an article feedback comment in Zoho Desk using id. Returns ticketNumber, webUrl, id, deletedTime, and deletedBy details of the created ticket.

create_a_zohodesk_kbcategory_logo

Upload a logo image to Zoho Desk. Returns the id of the uploaded logo image.

create_a_zohodesk_helpdesk_section

Create a section with name and parentCategoryId in Zoho Desk. Returns id, name, description, visibility, status, parentCategoryId, createdBy, modifiedBy, createdTime, modifiedTime, and translations.

update_a_zohodesk_helpdesk_section_by_id

Update a helpdesk section by id in Zoho Desk. Returns fields including id, name, description, visibility, status, logoUrl, createdBy, modifiedBy, createdTime, modifiedTime, isFollowing, groups, rootCategoryId, isTrashed, parentCategoryId, order, and translations.

get_single_zohodesk_helpdesk_section_by_id

Get a helpdesk section by id in Zoho Desk. Returns fields including name, description, visibility, status, createdBy, modifiedBy, createdTime, modifiedTime, and translations.

create_a_zohodesk_root_category_moderator

Add moderators to a root category in Zoho Desk using id and moderatorIds. Returns success status, moderator id, and any errors for each moderator added.

delete_a_zohodesk_root_category_moderator_by_id

Remove moderators from a root category in Zoho Desk using rootCategoryId and moderatorIds. Returns success status, id of each moderator removed, and any errors.

create_a_zohodesk_root_category_permalink

Add a permalink to a root category translation in Zoho Desk using root category id and locale. Returns createdBy info, isPrimary status, createdTime, and permalink fields in the response.

delete_a_zohodesk_root_category_permalink_by_id

Remove a permalink of a root category translation in Zoho Desk. Requires id and locale. Returns primaryPermalink and secondaryPermalinks fields indicating updated permalinks.

list_all_zohodesk_root_categories

List root categories with required parameters from and limit in Zoho Desk. Returns fields including id, name, status, visibility, helpcenterId, isReviewEnabled, isTrashed, sectionsCount, and article counts.

get_single_zohodesk_root_category_by_id

Get details of a root category by id in Zoho Desk. Returns fields including name, description, createdBy, modifiedBy, status, associatedDepartmentIds, and moderationType.

create_a_zohodesk_root_category

Create a root category in Zoho Desk with required fields name, description, status, visibility, articleViewType, isReviewEnabled, and logoId. Returns fields including id, name, status, visibility, articleViewType, isReviewEnabled, publishedArticleCount, and associatedDepartmentIds.

get_single_zohodesk_category_tree_by_id

Get the full category tree for a root category in Zoho Desk using id. Returns fields including name, description, locale, article counts, visibility, status, order, and nested children categories.

list_all_zohodesk_billing_history_time_track_settings

List history details of billing TimeTrack Settings for a department using dep_id. Returns events with fields like name (event type), modifiedTime, modifiedBy, agentId, cost, oldValue, newValue, owner, and modifiedAgent.

list_all_zohodesk_views

List views for a specific module in Zoho Desk using module. Returns id, name, and isCustomView fields for each view.

list_all_zohodesk_starred_views

List starred views for the module in Zoho Desk. Requires module. Returns starred view id, name, isCustomView, and count (number of resources, shown only for Tickets module).

create_a_zohodesk_starred_view

Star a view by id in Zoho Desk. Optionally specify departmentId as a query parameter. The response returns no content (204 status).

delete_a_zohodesk_starred_view_by_id

Remove star from a view by id in Zoho Desk, disabling quick access to the view. Optional departmentId can be provided. No content is returned in the response.

get_single_zohodesk_last_accessed_view_by_id

Get the last accessed view for the specified module and departmentId in Zoho Desk. Returns view id, name, and user preference including records count, sort field, and receivedIn filter.

update_a_zohodesk_last_accessed_view_by_id

Update the last accessed view for a user in Zoho Desk using id and optional departmentId. The response confirms the update with no content returned.

list_all_zohodesk_search_modules

Search across modules in Zoho Desk with searchStr, departmentId, from, limit, and sortBy parameters. Returns fields like id, module, subject, status, contact, account, department, and assignee for matched records.

list_all_zohodesk_search_tickets

Search tickets in Zoho Desk using parameters like subject, status, priority, email, phone, assigneeId, contactId, accountId, productId, and custom fields. Returns fields including id, ticketNumber, subject, status, priority, assigneeId, contact info, createdTime, modifiedTime, and more.

list_all_zohodesk_search_contacts

Search contacts in Zoho Desk using parameters like id, fullName, lastName, email, phone, and accountName. Returns fields including id, firstName, lastName, email, phone, account, createdTime, modifiedTime, and owner.

list_all_zohodesk_search_accounts

Search accounts in Zoho Desk with parameters like id or accountName. Returns fields including id, accountName, owner, country, modifiedTime, website, industry, phone, createdTime, fax, and email.

list_all_zohodesk_search_articles

Search help articles in Zoho Desk using parameters like title, departmentId, id, categoryName, categoryId, tag, _all, createdTimeRange, modifiedTimeRange, and sortBy. Returns fields including id, title, summary, author, createdTime, modifiedTime, status, category, likeCount, dislikeCount, viewCount, and webUrl.

list_all_zohodesk_search_tasks

Search tasks in Zoho Desk with parameters like id, subject, ticketNumber, status, priority, assigneeId, and departmentId. Returns fields including id, subject, status, priority, assignee details, department, createdTime, modifiedTime, and dueDate.

list_all_zohodesk_search_call

Search calls in Zoho Desk with parameters like id, departmentId, subject, ticketNumber, status, priority, assigneeId, and createdTimeRange. Returns fields including id, subject, status, priority, startTime, createdTime, modifiedTime, assignee details, ticket info, and duration.

list_all_zohodesk_search_event

Search events in Zoho Desk with parameters like id, departmentId, subject, ticketNumber, status, priority, assigneeId, and createdTimeRange. Returns event fields including id, subject, status, priority, startTime, createdTime, modifiedTime, assignee details, ticket info, and category.

list_all_zohodesk_search_products

Search products in Zoho Desk using parameters like productName, productCode, id, departmentId, contactId, accountId. Returns fields id, productName, productCode, createdTime, modifiedTime, createdBy, modifiedBy, departmentIds, description, and custom fields.

list_all_zohodesk_search_activities

Search activities in Zoho Desk with parameters such as departmentId, id, subject, ticketNumber, status, priority, assigneeId, createdTimeRange, modifiedTimeRange, and sortBy. Returns fields including id, subject, status, priority, assignee, department, createdTime, modifiedTime, and dueDate.

list_all_zohodesk_search_records

Search records in Zoho Desk custom module using module_api_name. Returns fields including id, name, createdTime, modifiedTime, owner, createdBy, modifiedBy, layout, department, and custom fields (cf). Supports up to 10 field filters.

list_all_zohodesk_ticket_time_entry

List time entries for a ticket in Zoho Desk using ticket id. Returns fields including owner details, time spent, executedTime, description, billing info, and totalCost.

get_single_zohodesk_ticket_time_entry_by_id

Get a time entry for a ticket in Zoho Desk using ticket_id and id. Returns fields including owner details, time spent (hours, minutes, seconds), description, billing info, and cost details.

create_a_zohodesk_ticket_time_entry

Create a ticket time entry for ticket_id in Zoho Desk. Requires executedTime. Returns fields including id, executedTime, hoursSpent, minutesSpent, secondsSpent, description, ownerId, requestChargeType, agentCostPerHour, additionalCost, fixedCost, invoiceId, isBillable, mode, createdTime, and totalCost.

update_a_zohodesk_ticket_time_entry_by_id

Update an existing ticket time entry in Zoho Desk using ticket_id and id. Returns fields including secondsSpent, parent ticket info, cf custom fields, executedTime, costs, description, hoursSpent, ownerId, billing info, createdTime, invoiceId, requestChargeType, additionalCost, and totalCost.

delete_a_zohodesk_ticket_time_entry_by_id

Delete a ticket time entry by ticket_id and id in Zoho Desk. Returns 200 status on successful deletion.

zohodesk_ticket_time_entry_summation_of_ticket_time_entries

Get summation of time entries for a ticket in Zoho Desk using ticket id. Returns totalMins, totalHours, totalCosts, and totalSeconds.

zohodesk_ticket_time_entry_ticket_time_entries_by_billing_type

Get ticket time entries by billingType for ticket with id in Zoho Desk. Returns entries with fields like owner, secondsSpent, parent ticket info, billingType, createdTime, and totalCost.

list_all_zohodesk_ticket_approvals

List time entries for a ticket in Zoho Desk using ticket id. Returns fields including owner details, time spent, description, billing info, executedTime, createdTime, and totalCost.

get_single_zohodesk_ticket_approval_by_id

Get a time entry for a ticket in Zoho Desk using ticket_id and id. Returns fields like owner details, time spent (hours, minutes, seconds), description, billing info, and timestamps.

create_a_zohodesk_ticket_approval

Create a time entry for a ticket in Zoho Desk using ticket_id. Requires executedTime. Returns fields including id, executedTime, hoursSpent, minutesSpent, secondsSpent, description, ownerId, requestChargeType, agentCostPerHour, additionalCost, fixedCost, isBillable, invoiceId, mode, createdTime, and totalCost.

update_a_zohodesk_ticket_approval_by_id

Update a ticket time entry by ticket_id and id in Zoho Desk. Returns fields including secondsSpent, parent ticket info, custom fields (cf), executedTime, costs, description, time spent, ownerId, billing info, mode, invoiceId, requestChargeType, and totalCost.

list_all_zohodesk_task_time_entry

List time entries for a task in Zoho Desk using task id. Returns fields including id, executedTime, description, owner details, hoursSpent, isBillable, billingType, createdTime, and totalCost.

get_single_zohodesk_task_time_entry_by_id

Get a task time entry by task_id and id in Zoho Desk. Returns fields including owner details, time spent (secondsSpent, minutesSpent, hoursSpent), executedTime, description, billing info, and cost details.

create_a_zohodesk_task_time_entry

Create a task time entry in Zoho Desk with executedTime. Returns fields including id, executedTime, hoursSpent, minutesSpent, secondsSpent, description, ownerId, requestChargeType, agentCostPerHour, additionalCost, fixedCost, isBillable, mode, invoiceId, and parent task details.

update_a_zohodesk_task_time_entry_by_id

Update a task time entry by task_id and id in Zoho Desk. Returns fields including secondsSpent, parent ticket info, custom fields (cf), executedTime, costs, description, time spent, ownerId, billing info, mode, invoiceId, and requestChargeType.

delete_a_zohodesk_task_time_entry_by_id

Delete a task time entry by task_id and id in Zoho Desk. This operation removes the specified time entry recorded for a task.

get_single_zohodesk_task_time_entries_summation_by_id

Get summation of task time entries for task with id in Zoho Desk. Returns totalMins, totalHours, totalCosts, and totalSeconds representing the summed time and cost values.

list_all_zohodesk_agent_time_entries

List agent time entries for a given id in Zoho Desk. Returns fields including owner details, time spent, parent ticket/task info, executedTime, billing info, and costs.

get_single_zohodesk_agent_time_entry_by_id

Get an agent time entry by agent_id and id in Zoho Desk. Returns fields including owner details, time spent (secondsSpent, minutesSpent, hoursSpent), description, billing info, and associated ticket info.

get_single_zohodesk_agent_time_entries_summation_by_id

Get summation of agent time entries for agent with id in Zoho Desk. Returns totalMins, totalHours, totalCosts, and totalSeconds representing the summed time and cost entries.

list_all_zohodesk_contact_time_entry

List time entries for a contact in Zoho Desk using contact id. Returns fields like owner details, time spent, parent ticket/task info, executedTime, billing details, and description.

get_single_zohodesk_contact_time_entries_summation_by_id

Get summation of time entries for a contact in Zoho Desk using contact id. Returns totalMins, totalHours, totalCosts, and totalSeconds.

list_all_zohodesk_account_time_entries

List time entries for an account in Zoho Desk using account id. Returns fields including owner details, time spent, parent ticket/task info, costs, billing status, and timestamps.

get_single_zohodesk_account_time_entries_summation_by_id

Get summation of time entries for an account in Zoho Desk using account id. Returns totalMins, totalHours, totalCosts, and totalSeconds fields representing the summed time and cost values.

get_single_zohodesk_ticket_timer_by_id

Get the time elapsed and current state of the ticket timer for a ticket in Zoho Desk. Returns hours, minutes, seconds, and state fields.

zohodesk_ticket_timer_ticket_timer_actions

Perform timer action on a ticket in Zoho Desk using ticket id and action. Returns hours, minutes, seconds, and state of the timer.

get_single_zohodesk_task_timer_by_id

Get the time elapsed and current state of the task timer in Zoho Desk for the specified task id. Returns hours, minutes, seconds, and state fields.

zohodesk_task_timer_task_timer_actions

Perform timer action START, STOP, PAUSE, or RESUME on a specific task in Zoho Desk. Returns hours, minutes, seconds, and state of the timer after action.

get_single_zohodesk_active_timer_by_id

Get currently running active timers for an agent in Zoho Desk by departmentId. Returns timer details (hours, minutes, seconds, state), associated ticket info (ticketNumber, subject, dueDate, depId, id, depName, status), and related entity type.

list_all_zohodesk_active_timer

List active timers for a department in Zoho Desk using department_id. Returns owner details, timer state and duration, related ticket/task/event info, startTime, and entity type.

list_all_zohodesk_active_ticket_timers

List active ticket timers for ticket with id in Zoho Desk. Returns owner details (firstName, lastName, name, id, photoURL), timer details (hours, minutes, seconds, state), and userId.

list_all_zohodesk_active_task_timers

List active task timers for task with id in Zoho Desk. Returns timer state, hours, minutes, seconds, and owner details including name and id.

list_all_zohodesk_search_tags

Get tags from Zoho Desk by departmentId. Returns tag name, tagType, and id fields in the response.

list_all_zohodesk_recent_tags

List the five most recent tags associated with tickets in Zoho Desk for the specified departmentId. Returns tag id, name, tagType, and ticketCount.

update_a_zohodesk_recent_tag_by_id

Update recent tags by adding a tag to the list of recently viewed tags in Zoho Desk. Requires tag id. No response body is returned.

list_all_zohodesk_customer_feedback

List all customer feedback for a given department in Zoho Desk. Requires department. Returns fields including agent details, ticket info, contact, rating, feedback, ratedTime, and id.

get_single_zohodesk_customer_feedback_by_id

Get customer feedback content by id in Zoho Desk. Returns the content field with the feedback text.

get_single_zohodesk_customer_feeback_content_by_id

Get customer feedback content by id in Zoho Desk. Returns the content field with the feedback text.

get_single_zohodesk_customer_feedback_placeholder_link_by_id

Get the customer feedback placeholder link for departmentId in Zoho Desk. Returns an HTML snippet in 'linkHolder' to embed a feedback link in reply emails.

list_all_zohodesk_ticket_templates

List ticket templates with required limit parameter in Zoho Desk. Returns id, ticketTemplateName, layoutId, and showInCustomerPortal fields for each template.

get_single_zohodesk_ticket_template_by_id

Get details of a specific ticket template in Zoho Desk using id. Returns fields like ticketTemplateName, layoutId, showInCustomerPortal, and ticketTemplateValues including department, email, phone, and secondaryContacts.

create_a_zohodesk_ticket_template

Create a ticket template with ticketTemplateName and ticketTemplateValues in Zoho Desk. Returns id, ticketTemplateName, showInCustomerPortal, layoutId, and ticketTemplateValues including departmentId, email, phone, and secondaryContacts.

update_a_zohodesk_ticket_template_by_id

Update details of a specific ticket template in Zoho Desk using id. Returns fields showInCustomerPortal, ticketTemplateName, id, layoutId, and ticketTemplateValues including subject, email, departmentId, productId, and secondaryContacts.

delete_a_zohodesk_ticket_template_by_id

Delete ticket templates by ids in Zoho Desk. Returns success status, id, and errors if any for each template deleted.

get_single_zohodesk_ticket_comment_history_by_id

Get the history of comment activities on a ticket comment in Zoho Desk using ticket_id and id. Returns fields including attachments, commentedTime, isPublic, commenterId, content, and commenter details such as name, roleName, and email.

list_all_zohodesk_accounts_comments

List comments on an account in Zoho Desk using id. Returns comment id, content, contentType, commentedTime, commenter details (name, email, roleName), and mentions if included.

get_single_zohodesk_accounts_comment_by_id

Get an account comment by account id and comment_id in Zoho Desk. Returns fields including id, content, contentType, commenter details, mention details, commentedTime, and modifiedTime.

create_a_zohodesk_accounts_comment

Create an account comment for account with id in Zoho Desk. Returns id, content, contentType, commentedTime, commenterId, and commenter details including name, roleName, type, and email.

update_a_zohodesk_accounts_comment_by_id

Update an account comment by account id and comment_id in Zoho Desk. Returns fields id, content, contentType, commentedTime, commenterId, and commenter details including name, email, and role.

delete_a_zohodesk_accounts_comment_by_id

Delete an account comment by account id and comment_id in Zoho Desk. Returns 200 status on successful deletion.

list_all_zohodesk_tasks_comments

List comments on a task in Zoho Desk using id. Returns comment id, content, contentType, commentedTime, commenter details including name, email, and roleName. Limit parameter is required.

get_single_zohodesk_tasks_comment_by_id

Get a task comment by task_id and id in Zoho Desk. Returns fields including id, content, contentType, commentedTime, commenter details (name, email, roleName), and attachments.

create_a_zohodesk_tasks_comment

Create a comment on a task in Zoho Desk using task id. Returns comment id, content, contentType, commentedTime, commenter details including name, email, roleName, and attachments info.

update_a_zohodesk_tasks_comment_by_id

Update a task comment with id in Zoho Desk. Requires task_id and id. Returns updated comment fields including id, content, contentType, commenter details, commentedTime, modifiedTime, and attachments.

delete_a_zohodesk_tasks_comment_by_id

Delete a task comment by task id and comment_id in Zoho Desk.

list_all_zohodesk_contracts_comments

List contract comments for contract id in Zoho Desk. Returns id, content, contentType, commentedTime, modifiedTime, commenterId, attachments, and commenter details if included.

get_single_zohodesk_contracts_comment_by_id

Get a contract comment by contract_id and id in Zoho Desk. Returns fields including id, content, contentType, commenter details, commentedTime, modifiedTime, and attachments.

create_a_zohodesk_contracts_comment

Create a contract comment for contract with id in Zoho Desk. Returns id, content, contentType, commentedTime, commenterId, commenter details, and attachments.

update_a_zohodesk_contracts_comment_by_id

Update a contract comment by contract_id and id in Zoho Desk. Returns updated comment fields including id, content, contentType, commenter details, commentedTime, and attachments.

delete_a_zohodesk_contracts_comment_by_id

Delete a contract comment by contract_id and id in Zoho Desk. Returns 200 status on success.

create_a_zohodesk_upload

Upload a file in Zoho Desk. Returns id, name, size, creatorId, createdTime, isPublic, and href of the uploaded file. Note: Each upload ID can be linked to a single parent entity.

list_all_zohodesk_contacts_attachments

List files attached to a contact in Zoho Desk using contact id. Returns attachment id, name, size, createdTime, isPublic, href, and creator details including firstName, lastName, email, and photoURL.

create_a_zohodesk_contacts_attachment

Create a contact attachment for contact id in Zoho Desk. Returns id, name, size, creatorId, createdTime, isPublic, and href of the attachment.

delete_a_zohodesk_contacts_attachment_by_id

Delete a contact attachment by contact_id and id in Zoho Desk. The response confirms successful deletion with HTTP 200 status.

list_all_zohodesk_accounts_attachments

List files attached to an account in Zoho Desk using account id. Returns attachment id, name, size, createdTime, isPublic, href, and creator details including id, firstName, lastName, email, and photoURL.

create_a_zohodesk_accounts_attachment

Create an attachment for an account in Zoho Desk using account id. Returns id, name, size, creatorId, createdTime, isPublic, and href of the attachment.

delete_a_zohodesk_accounts_attachment_by_id

Delete an attachment from an account in Zoho Desk using account id and attachment_id. Returns status 200 on success.

list_all_zohodesk_duplicate_contacts

List duplicate contacts by fieldName in Zoho Desk. Returns count and fieldValue for duplicates. Note: If 202 status is returned, deduplication is in progress for large datasets.

list_all_zohodesk_duplicate_contacts_details

List details of duplicate contacts in Zoho Desk using fieldName and fieldValues. Returns fieldValue and contacts array with contact details including id, firstName, lastName, email, phone, accountId, createdTime, and customerHappiness metrics.

list_all_zohodesk_duplicate_accounts

List duplicate accounts by fieldName in Zoho Desk. Returns count and fieldValue for each duplicate group. If 202 status is returned, deduplication is in process due to large data volume.

list_all_zohodesk_duplicate_accounts_details

List details of duplicate accounts in Zoho Desk using fieldName and fieldValues. Returns accounts array with id, accountName, email, phone, website, createdTime, webUrl, and zohoCRMAccount fields for each duplicate group.

get_single_zohodesk_duplicate_accounts_default_field_by_id

Get the default field name set for account deduplication in Zoho Desk. Returns the fieldName which indicates the field used for deduplication.

create_a_zohodesk_duplicate_accounts_default_field

Set the default field for account deduplication in Zoho Desk using fieldName and markDefault parameters. Returns no content on success.

list_all_zohodesk_entity_followers

Get list of followers for an entity in Zoho Desk using module_api_name and id. Returns follower details including id, name, userType, email, photoURL, webUrl, and label with preferences and logoUrl.

get_single_zohodesk_entity_followers_count_by_id

Get the count of followers for an entity in Zoho Desk using module_api_name and id. Returns the count field representing the number of followers. Optional userType filter can be applied.

list_all_zohodesk_account_followers

Get list of users following an account in Zoho Desk. Requires account id. Returns followers' id, firstName, lastName, email, and photoURL.

create_a_zohodesk_account_follower

Add one or more users as followers to an account in Zoho Desk. Requires account id and followerIds list. Returns no content on success.

delete_a_zohodesk_account_follower_by_id

Remove one or more users from the followers list of an account in Zoho Desk. Requires account id and followerIds list. Returns no content on success.

list_all_zohodesk_contact_followers

Get the list of users following a contact in Zoho Desk. Requires contact id. Returns followers' id, firstName, lastName, email, and photoURL.

create_a_zohodesk_contact_follower

Add one or more users as followers to a contact in Zoho Desk. Requires contact id and followerIds list. Returns no content on success.

delete_a_zohodesk_contact_follower_by_id

Remove one or more users from the followers list of a contact in Zoho Desk. Requires contact id and followerIds. Returns no content on success.

list_all_zohodesk_ticket_followers

Get the list of users following a ticket in Zoho Desk using ticket id. Returns followers' id, firstName, lastName, email, photoURL, and following type (ticket, contact, or account).

create_a_zohodesk_ticket_follower

Add one or more users as followers to a ticket in Zoho Desk. Requires ticket id and followerIds list. Returns no content on success.

delete_a_zohodesk_ticket_follower_by_id

Remove one or more users from the followers list of a ticket in Zoho Desk. Requires ticket id and followerIds list. Returns no content on success.

list_all_zohodesk_task_attachments

Get attachments for a specific task in Zoho Desk by task id. Returns attachment id, name, size, createdTime, isPublic, href, and creator details including id, firstName, lastName, email, and photoURL.

create_a_zohodesk_task_attachment

Create a task attachment in Zoho Desk by uploading a file to the task identified by id. Returns fields size, creatorId, name, createdTime, isPublic, id, and href for the attachment.

delete_a_zohodesk_task_attachment_by_id

Delete a task attachment by task id and attachment_id in Zoho Desk. This operation removes the specified attachment from the task.

list_all_zohodesk_product_attachments

List all attachments for a product in Zoho Desk using product id. Returns id, name, size, createdTime, isPublic, href, creatorId, and optionally creator details.

create_a_zohodesk_product_attachment

Create an attachment for a product in Zoho Desk using product id. Returns id, name, size, creatorId, createdTime, isPublic, and href of the attachment.

delete_a_zohodesk_product_attachment_by_id

Delete an attachment from a product in Zoho Desk using product id and attachment_id. Returns no content on success.

list_all_zohodesk_ticket_activities

List activities for a ticket in Zoho Desk using ticket id. Returns fields including id, activityType, status, priority, createdTime, completedTime, subject, assignee, team, and webUrl.

delete_a_zohodesk_spam_activity_by_id

Delete all spam activities for a department in Zoho Desk. Requires departmentId. Returns status 202 on success.

list_all_zohodesk_calls

List calls in Zoho Desk with optional filters like include, from, limit, departmentId, departmentIds, viewId, assignee, startTime, isCompleted, and sortBy. Returns id, subject, completedTime, departmentId, creatorId, ownerId, priority, isCommented, webUrl, createdTime, startTime, assignee, isSpam, activityType, status, and direction fields.

get_single_zohodesk_call_by_id

Get details of a specific call in Zoho Desk by id. Returns fields including subject, status, duration, direction, startTime, completedTime, priority, contact info, ticket info, assignee, team, creator, livecall recordings, and webUrl.

create_a_zohodesk_call

Create a call in Zoho Desk with required parameters departmentId, subject, startTime, direction, duration, status, and contactId. Returns id, subject, departmentId, contactId, startTime, duration, direction, status, priority, ticketId, creatorId, createdTime, and webUrl.

update_a_zohodesk_call_by_id

Update call details by id in Zoho Desk. Returns fields including id, subject, description, status, duration, direction, contactId, ticketId, departmentId, priority, createdTime, modifiedTime, completedTime, webUrl, isSpam, and modifiedBy user info.

delete_a_zohodesk_call_by_id

Delete calls by moving call entries to the Recycle Bin in Zoho Desk. Requires entityIds list of call IDs to delete. Response returns no content on success.

zohodesk_calls_update_many_calls

Update multiple calls by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns success status, id, and errors for each call updated.

zohodesk_calls_clear_live_call_mapping_from_an_activity

Clear the live call mapping from a call in Zoho Desk using the call id. The response returns no content on success.

list_all_zohodesk_ticket_calls

List calls associated with a ticket in Zoho Desk by ticket id. Returns call details including subject, completedTime, contact info, createdTime, startTime, direction, ticket info, priority, assignee, status, and webUrl.

delete_a_zohodesk_spam_call_by_id

Delete spam calls by providing callIds in Zoho Desk. Returns success status, id, and errors for each call deleted.

zohodesk_spam_calls_empty_spam_calls

Delete all spam calls for the specified departmentId in Zoho Desk. Returns status 202 on success.

list_all_zohodesk_calls_comments

List call comments for call with id in Zoho Desk. Requires limit parameter. Returns comment id, content, contentType, commentedTime, commenter details including name, email, and roleName.

get_single_zohodesk_calls_comment_by_id

Get a call comment by call_id and id in Zoho Desk. Returns fields including id, content, contentType, commentedTime, commenter details (name, email, roleName), and attachments with name and href.

create_a_zohodesk_calls_comment

Create a call comment for call with id in Zoho Desk. Returns id, content, contentType, commentedTime, commenter details including name, email, and role, and any attachments.

update_a_zohodesk_calls_comment_by_id

Update a call comment by call_id and id in Zoho Desk. Returns fields id, content, contentType, commenter details, commentedTime, modifiedTime, and attachments.

delete_a_zohodesk_calls_comment_by_id

Delete a call comment by call_id and id in Zoho Desk. Returns no content on success.

list_all_zohodesk_events

List events in Zoho Desk with optional filters like startTime, departmentId, assignee, and isCompleted. Returns event fields including id, subject, startTime, status, priority, assignee, contact, ticket, and webUrl.

get_single_zohodesk_event_by_id

Get details of a specific event in Zoho Desk by id. Returns fields including subject, startTime, status, priority, creator, assignee, contact, ticket, team, and webUrl.

create_a_zohodesk_event

Create an event with departmentId, subject, startTime, duration, and contactId in Zoho Desk. Returns id, subject, departmentId, startTime, duration, contactId, priority, category, ticketId, status, createdTime, creatorId, webUrl, ownerId, description, and isSpam fields.

update_a_zohodesk_event_by_id

Update event details by id in Zoho Desk. Returns fields including modifiedTime, contactId, subject, completedTime, departmentId, creatorId, description, priority, duration, webUrl, createdTime, modifiedBy, startTime, id, isSpam, category, ticketId, and status.

delete_a_zohodesk_event_by_id

Delete events by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of event IDs to delete. Returns no content on success.

zohodesk_events_update_many_events

Delete events by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of event IDs to delete. Returns no content on success.

list_all_zohodesk_event_tickets

List events for a ticket in Zoho Desk using ticket id. Returns event details including subject, createdTime, startTime, status, priority, contact info, assignee, team, and ticket info.

update_a_zohodesk_spam_event_by_id

Update multiple events by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho Desk. Returns success status, id, and errors if any for each event updated.

delete_a_zohodesk_spam_event_by_id

Delete spam events by providing eventIds in Zoho Desk. Returns success status, id, and error details for each event deleted.

zohodesk_spam_events_empty_spam_events

Delete all spam events for the specified departmentId in Zoho Desk. Returns status 202 on success.

create_a_zohodesk_event_comment

Create a comment on an event in Zoho Desk using event id. Returns id, content, contentType, commentedTime, commenterId, commenter details, and attachments of the created comment.

update_a_zohodesk_event_comment_by_id

Update an event comment by event_id and id in Zoho Desk. Returns id, content, contentType, commenter details, commentedTime, modifiedTime, and attachments.

delete_a_zohodesk_event_comment_by_id

Delete an event comment by event_id and id in Zoho Desk. Returns no content on success.

get_single_zohodesk_event_comment_by_id

Get a specific event comment by event_id and id in Zoho Desk. Returns fields including id, content, contentType, commentedTime, commenter details (name, email, roleName), attachments, and mentions if included.

list_all_zohodesk_event_comments

List event comments for event id in Zoho Desk. Returns comment id, content, contentType, commentedTime, commenter details, and mentions if included.

create_a_zohodesk_display_entity

Post request to auto display an entity in Zoho Desk by specifying agent_id, entity_name (tickets or contacts), and entity_id. This triggers the agent's browser to open the entity automatically.

list_all_zohodesk_modules

Get all modules in Zoho Desk. Returns fields including id, displayLabel, apiName, nameField, pluralLabel, singularLabel, hasRecycleBin, isCustomModule, isDeptSpecific, createdTime, and modifiedTime.

get_single_zohodesk_module_by_id

Get a Module by id in Zoho Desk. Returns fields including displayLabel, apiName, description, createdTime, modifiedTime, modifier details, profileIds, departmentIds, and flags like isCustomModule and hasRecycleBin.

update_a_zohodesk_module_by_id

Edit a custom module in Zoho Desk by module id. Requires singularLabel, pluralLabel, departmentIds, and profileIds. Returns updated module fields including displayLabel, modifiedTime, apiName, modifier details, description, and departmentIds.

create_a_zohodesk_module

Create a Custom Module in Zoho Desk with singularLabel and pluralLabel. Returns fields including id, displayLabel, apiName, description, departmentIds, profileIds, isDeptSpecific, createdTime, modifiedTime, and modifier details.

list_all_zohodesk_user_modules

Get modules accessible to the current user profile in Zoho Desk. Returns fields including id, displayLabel, apiKey, isEnabled, pluralLabel, and singularLabel for each module.

get_single_zohodesk_record_by_id

Get a single record by module_api_name and id in Zoho Desk. Returns fields including id, name, layout, owner, createdBy, modifiedBy, createdTime, modifiedTime, department, isPresence, and custom fields.

list_all_zohodesk_records

Get records from a specified module in Zoho Desk using viewId. Returns fields including id, name, createdTime, modifiedTime, owner, createdBy, modifiedBy, layout, and department.

create_a_zohodesk_record

Create a record in Zoho Desk. Requires the primary field 'name' of the module. Returns the created record with its details.

update_a_zohodesk_record_by_id

Update a record identified by id in module module_api_name in Zoho Desk. Returns updated fields including id, name, layout, owner, custom fields (cf), modifiedTime, createdTime, createdBy, modifiedBy, isPresence, and department details.

delete_a_zohodesk_record_by_id

Move records to the Recycle Bin in Zoho Desk using module_api_name and recordIds. Returns success status, record id, and any errors for each record moved.

zohodesk_records_record_count

Get record count for module_api_name in Zoho Desk. Requires viewId. Returns count field indicating number of records.

zohodesk_records_update_many_records

Update multiple records in Zoho Desk by specifying module_api_name, ids (max 50), and fieldName. Returns success status, id, and errors for each record updated.

get_single_zohodesk_module_organization_field_by_id

Get a field by id in Zoho Desk. Returns displayLabel, apiName, isCustomField, toolTipType, showToHelpCenter, isEncryptedField, toolTip, id, type, maxLength, and isMandatory fields.

list_all_zohodesk_module_organization_fields

Get organization fields in a module in Zoho Desk. Requires module parameter. Returns fields with displayLabel, apiName, type, id, maxLength, and isMandatory indicating field details and requirements.

update_a_zohodesk_module_organization_field_by_id

Edit a field by id in Zoho Desk. Returns displayLabel, apiName, isCustomField, toolTipType, showToHelpCenter, isEncryptedField, toolTip, id, type, maxLength, and isMandatory in the response.

create_a_zohodesk_module_organization_field

Create a field in Zoho Desk for the specified module. Requires module, displayLabel, and type. Returns displayLabel, apiName, isCustomField, toolTipType, showToHelpCenter, isEncryptedField, toolTip, id, type, maxLength, and isMandatory.

delete_a_zohodesk_module_organization_field_by_id

Delete a custom field by id in Zoho Desk. Returns a 200 status on successful deletion.

list_all_zohodesk_organization_custom_fields_count

Get organization custom fields count in a module in Zoho Desk. Requires module. Returns types, maximumLimit, available, and type fields for each custom field category.

list_all_zohodesk_field_permissions

Get field permissions for all profiles in Zoho Desk for the field identified by id. Returns profileName, profileId, isReadOnly, isReadAccess, isWriteAccess, isWriteOnly, isInVisible, isInVisibleAccess, and isCustomProfile.

update_a_zohodesk_field_permission_by_id

Update field permissions for a specific field in Zoho Desk using id. Returns profiles with profileName, profileId, isReadOnly, isWriteOnly, isReadAccess, isWriteAccess, isInVisible, isInVisibleAccess, and isCustomProfile fields.

list_all_zohodesk_layouts

List layouts for a specified module in Zoho Desk. Requires module, status, from, and limit. Returns layout id, layoutName, layoutDisplayName, status, departmentId, isDefaultLayout, createdBy, createdTime, modifiedBy, modifiedTime, and layoutProfiles with profile details.

get_single_zohodesk_layout_by_id

Get layout details by id in Zoho Desk. Returns fields including id, layoutName, layoutDesc, layoutDisplayName, isDefaultLayout, sections with fields and their properties, createdBy, createdTime, modifiedBy, modifiedTime, and departmentId.

create_a_zohodesk_layout

Create a layout with module, isDefaultLayout, and sections in Zoho Desk. Returns id, layoutName, layoutDisplayName, module, isDefaultLayout, sections with fields, status, createdBy, createdTime, modifiedBy, and modifiedTime.

update_a_zohodesk_layout_by_id

Update details of an existing layout in Zoho Desk by layout id. Returns fields including id, layoutName, layoutDisplayName, layoutDesc, isDefaultLayout, sections with fields, createdBy, createdTime, modifiedBy, modifiedTime, and departmentId.

delete_a_zohodesk_layout_by_id

Delete a layout by id in Zoho Desk and transfer entities to the layout specified by transferToLayoutId. Returns no content on success.

zohodesk_layouts_clone_layout

Create a new layout by cloning an existing layout in Zoho Desk using id. Requires layoutName, layoutDisplayName, and isDefaultLayout. Returns fields like id, layoutName, layoutDisplayName, layoutDesc, isDefaultLayout, sections with fields, createdBy, createdTime, modifiedBy, modifiedTime, module, and status.

zohodesk_layouts_activate_layout

Activate a deactivated layout by id in Zoho Desk. Returns layout details including id, layoutName, layoutDisplayName, module, sections with fields, status, createdBy, createdTime, modifiedBy, and modifiedTime.

zohodesk_layouts_deactivate_layout

Deactivate an existing layout by id in Zoho Desk and transfer entities to another layout specified by transferToLayoutId. Returns no content on success.

list_all_zohodesk_layout_profiles

Get layout profiles by layout id in Zoho Desk. Returns profileName, isDefault, id, and type fields for each profile associated with the layout.

create_a_zohodesk_layout_profile

Associate layout profiles to the layout using id. Returns no content on success.

get_single_zohodesk_standard_layout_format_by_id

Get the standard layout format for the specified module in Zoho Desk. Requires module parameter. Returns layout sections with fields including displayLabel, name, id, type, isMandatory, and allowedValues where applicable.

get_single_zohodesk_my_form_by_id

Get details of a layout based on the current user's profile in Zoho Desk. Requires layoutId. Returns fields like id, layoutName, sections with fields including displayLabel, apiName, type, and isMandatory.

delete_a_zohodesk_layout_field_by_id

Remove a field from a layout in Zoho Desk using layout id and field id. The response confirms the unassociation of the field from the layout.

zohodesk_layout_fields_clone_fields_to_other_layouts

Clone a field identified by id from layout identified by layout_id to other layouts in Zoho Desk. Returns success status of the cloning operation.

get_single_zohodesk_layout_picklist_value_by_id

Get picklist values for a specific field in a layout in Zoho Desk using layout_id and id. Returns picklist values or downloads CSV if fileType=CSV is passed. Empty 200 response if header param is missing.

update_a_zohodesk_record_picklist_value_by_id

Replace the oldValue with newValue for the PickList field identified by fieldId in all existing records of layout with id. Returns confirmation of replacement or creation of new picklist value.

list_all_zohodesk_layout_rules

Get layout rules filtered by limit in Zoho Desk. Returns id, name, description, fieldName, layoutId, status, createdBy, createdTime, modifiedBy, modifiedTime, systemGenerated, executeInHelpCentre, and fieldConditions with conditions and actions.

get_single_zohodesk_layout_rule_by_id

Get a single layout rule by layout_id and id in Zoho Desk. Returns fields including name, description, status, fieldConditions with conditions and actions, createdBy, createdTime, modifiedBy, and modifiedTime.

create_a_zohodesk_layout_rule

Create a layout rule for layout_id in Zoho Desk with required fieldName, name, and fieldConditions. Returns id, name, description, fieldName, status, executeInHelpCentre, layoutId, createdBy, createdTime, modifiedBy, modifiedTime, systemGenerated, and fieldConditions.

update_a_zohodesk_layout_rule_by_id

Update an existing layout rule by layout_id and id in Zoho Desk. Returns fields including name, description, fieldName, status, executeInHelpCentre, fieldConditions, createdBy, createdTime, modifiedBy, modifiedTime, systemGenerated, and layoutId.

delete_a_zohodesk_layout_rule_by_id

Delete a layout rule by id from a layout specified by layout_id in Zoho Desk.

list_all_zohodesk_layout_rule_criteria_fields

List criteria fields for layout rules in Zoho Desk for layout identified by id and category. Returns fields with their name, label, type, and available conditions for criteria.

list_all_zohodesk_validation_rules

Get layout validation rules with limit in Zoho Desk. Returns id, fieldName, fieldConditions, createdBy, createdTime, modifiedBy, modifiedTime, executeInHelpCentre, systemGenerated, layoutId, and status fields.

get_single_zohodesk_validation_rule_by_id

Get a validation rule by id and layout_id in Zoho Desk. Returns fields including fieldConditions (rule conditions and actions), modifiedTime, fieldName, createdBy, createdTime, modifiedBy, id, systemGenerated, layoutId, and status.

create_a_zohodesk_validation_rule

Create a validation rule for a field in a layout in Zoho Desk. Requires layout id and fieldConditions. Returns id, fieldName, status, layoutId, createdBy, createdTime, modifiedBy, modifiedTime, executeInHelpCentre, systemGenerated, and fieldConditions.

update_a_zohodesk_validation_rule_by_id

Update details of an existing validation rule by layout_id and id in Zoho Desk. Returns updated fields: fieldConditions (rule conditions and actions), modifiedTime, fieldName, description, systemGenerated, layoutId, executeInHelpCentre, createdBy, name, createdTime, modifiedBy, id, and status.

delete_a_zohodesk_validation_rule_by_id

Delete a validation rule by id from a layout using layout_id in Zoho Desk. No content is returned in the response.

list_all_zohodesk_dependency_mappings

List dependency mappings in a layout in Zoho Desk. Requires layout_id. Returns mappings with parent and child fields including displayLabel, allowedValues, id, and mapping relations.

create_a_zohodesk_dependency_mapping

Create a dependency mapping in Zoho Desk with layoutId, parentId, childId, and mappings. Returns id, parent and child field details including displayLabel and allowedValues, and the mapping configuration.

update_a_zohodesk_dependency_mapping_by_id

Update details of an existing dependency mapping in Zoho Desk using id. Returns id, parent and child objects with displayLabel and allowedValues, mappings, childId, layoutId, and parentId.

delete_a_zohodesk_dependency_mapping_by_id

Delete a dependency mapping by id in Zoho Desk.

list_all_zohodesk_possible_dependency_mappings

Get possible dependency mappings in a layout in Zoho Desk using layout_id. Returns parent and child fields with displayLabel, allowedValues, and id for configuring dependency mappings.

list_all_zohodesk_mail_reply_address

List mail reply addresses for department_id in Zoho Desk. Returns id, address, displayName, isActive, isVerified, isSmtpEnabled, serviceProviderType, createdBy, modifiedBy, createdTime, and modifiedTime fields.

get_single_zohodesk_mail_reply_address_by_id

Get details of a MailReplyAddress by id in Zoho Desk. Returns fields including address, isVerified, isSmtpEnabled, displayName, departmentId, isActive, smtpDetails (port, host, userName, connectionType), createdBy, createdTime, modifiedBy, modifiedTime, and serviceProviderType.

create_a_zohodesk_mail_reply_address

Create a MailReplyAddress with departmentId, address, and displayName in Zoho Desk. Returns id, address, displayName, departmentId, isVerified, isActive, smtpDetails, serviceProviderType, createdBy, createdTime, modifiedBy, modifiedTime, and url.

update_a_zohodesk_mail_reply_address_by_id

Update an existing MailReplyAddress by id in Zoho Desk. Returns fields including id, address, displayName, departmentId, isActive, isVerified, createdBy, modifiedBy, modifiedTime, createdTime, url, and serviceProviderType.

delete_a_zohodesk_mail_reply_address_by_id

Delete a MailReplyAddress by id in Zoho Desk.

zohodesk_mail_reply_address_send_verification_mail

Send a verification mail to the MailReplyAddress identified by id in Zoho Desk. The response confirms the verification mail was sent with no content returned.

list_all_zohodesk_support_email_adddress

List SupportEmailAddresses for a given departmentId in Zoho Desk. Returns id, address, friendlyName, isMailFetching, createdBy, modifiedBy, createdTime, and modifiedTime fields.

get_single_zohodesk_support_email_adddress_by_id

Get details of a SupportEmailAddress by id in Zoho Desk. Returns id, address, friendlyName, departmentId, isMailFetching, createdTime, modifiedTime, createdBy, and modifiedBy information.

create_a_zohodesk_support_email_adddress

Create a SupportEmailAddress with departmentId, friendlyName, and address in Zoho Desk. Returns id, address, friendlyName, departmentId, createdTime, modifiedTime, createdBy, modifiedBy, and isMailFetching fields.

update_a_zohodesk_support_email_adddress_by_id

Update details of an existing SupportEmailAddress by id in Zoho Desk. Returns id, address, departmentId, friendlyName, isMailFetching, createdTime, modifiedTime, createdBy, and modifiedBy.

delete_a_zohodesk_support_email_adddress_by_id

Delete a SupportEmailAddress by id in Zoho Desk.

list_all_zohodesk_department_mail_configurations

List MailConfigurations for a specific department in Zoho Desk. Requires department_id. Returns privateThreadConfig, agentNameInTicketReply, createContactWithReplyTo, createTicketForOriginalSender, and autoCCToMailbox fields.

update_a_zohodesk_department_mail_configuration_by_id

Update department-level MailConfigurations for a specific department in Zoho Desk. Returns the updated settings including privateThreadConfig, agentNameInTicketReply, createContactWithReplyTo, createTicketForOriginalSender, and autoCCToMailbox.

list_all_zohodesk_organization_mail_configurations

List organization-level MailConfigurations in Zoho Desk. Returns privateThreadConfig, agentNameInTicketReply, createContactWithReplyTo, createTicketForOriginalSender, and autoCCToMailbox fields.

update_a_zohodesk_organization_mail_configuration_by_id

Update organization-level MailConfigurations in Zoho Desk. Requires boolean parameters privateThreadConfig, agentNameInTicketReply, createContactWithReplyTo, createTicketForOriginalSender, and autoCCToMailbox. Returns updated configuration fields.

update_a_zohodesk_support_email_address_sub_domain_by_id

Update the support email address subdomain in Zoho Desk. Requires supportEmailDomain. Returns updatedTime, updatedBy, supportEmailDomain, and oldDomain fields showing update details.

list_all_zohodesk_countries

List all countries available in Zoho Desk with fields id (country code), name, currencyCode, and currencySymbol returned in the response. Note: the countries object will be deprecated soon; use data instead.

list_all_zohodesk_languages

List all languages available in Zoho Desk. Returns language names as keys and their locale codes as values in the response.

list_all_zohodesk_time_zones

List all time zones available in Zoho Desk. Returns an array of time zones with fields 'id' (time zone identifier) and 'name' (time zone description with GMT offset).

list_all_zohodesk_agent_signatures

Get signatures of agent by id in Zoho Desk. Returns customizedSignatures with signature HTML and departmentId, defaultSignature HTML, agentId, id, and isActive status.

update_a_zohodesk_agent_signature_by_id

Update signatures of an agent in Zoho Desk using id. Returns id, agentId, isActive (whether signature is included in replies), defaultSignature (agent's default signature), and customizedSignatures (department-specific signatures).

update_a_zohodesk_customized_agent_signature_by_id

Update signatures of an agent in Zoho Desk using id. Returns customizedSignatures with departmentId and signature, defaultSignature, isActive status, and agentId.

list_all_zohodesk_business_associated_automation_rules

List associated automation rules for a business hour set in Zoho Desk using id. Returns ruleId, ruleName, and ruleType for each automation rule.

list_all_zohodesk_business_hour_sets

List business hour sets with optional filters from, limit, status, and businessHourIds in Zoho Desk. Returns id, name, type, status, businessTimes (startTime, endTime, day), timeZone, createdBy, createdTime, modifiedBy, and modifiedTime fields.

get_single_zohodesk_business_hour_set_by_id

Get business hours set by id in Zoho Desk. Returns fields including name, businessTimes (startTime, endTime, day), timeZone (name, id), type, status, createdBy, createdTime, modifiedBy, and modifiedTime.

create_a_zohodesk_business_hour_set

Create a business hour set with name, status, and type in Zoho Desk. Returns id, name, status, type, timeZone, businessTimes, createdTime, modifiedTime, createdBy, and modifiedBy.

update_a_zohodesk_business_hour_set_by_id

Update business hours set by id in Zoho Desk. Returns fields including id, name, status, type, businessTimes (weekly schedule), associatedHolidayList (holiday list details), and timeZone.

delete_a_zohodesk_business_hour_set_by_id

Delete a business hours set by id in Zoho Desk. Returns no content on success.

list_all_zohodesk_blueprints

List all blueprints for a specified module in Zoho Desk. Optional parameters include departmentId and status. Returns blueprint details such as id, name, module, departmentId, active status, type, states, transitions, and connections.

get_single_zohodesk_blueprint_by_id

Get details of a specific blueprint by id in Zoho Desk. Returns blueprint id, name, description, type, module, departmentId, layoutId, states with escalation info, transitions with actions, criteria, and connections.

create_a_zohodesk_blueprint

Create a blueprint in Zoho Desk with required parameters: name, module, departmentId, layoutId, type, actions, fieldIds, strictModeType, fieldId, chartData, connectionDetails, stateDetails, states, transitions, and connections. The response returns blueprint details including id, name, description, type, module, departmentId, layoutId, transitions with id and name, states with id and type, chartData with canvasPosition and connectionDetails, and connections with fromState, toState, and transition details.

update_a_zohodesk_blueprint_by_id

Update an existing blueprint by id in Zoho Desk. Returns updated blueprint details including criteria, departmentId, module, description, type, transitions, layoutId, states, chartData, name, connections, and fieldId.

delete_a_zohodesk_blueprint_by_id

Delete a specific blueprint by id in Zoho Desk.

zohodesk_blueprints_re_order_blueprints

Reorder blueprints for a specific department and module in Zoho Desk. Requires departmentId, module, and a list of blueprint ids. Returns status of the reorder operation.

zohodesk_blueprints_revoke_blueprint_at_entity_level

Revoke blueprint from a ticket in Zoho Desk using ticket id. Returns a message confirming the blueprint revocation.

zohodesk_blueprints_revoke_blueprint_from_blueprint_level

Revoke all entities from a specific blueprint in Zoho Desk using id. Returns a message confirming the blueprint revoke is scheduled.

list_all_zohodesk_applied_blueprint_details_of_ticket

Get applied blueprint details of ticket with id in Zoho Desk. Returns transitions with fromState, toState, criteria, name, owners, id, canUserPerformTransition, isCriteriaSatisfied, and draftDetails fields.

get_single_zohodesk_during_transition_form_by_id

Get during transition form details for the given ticket_id and id in Zoho Desk. Returns formActions array with actionType, draftContent, fieldDetails, and isMandatory fields describing the transition form.

create_a_zohodesk_transition

Perform transition for a ticket in Zoho Desk using ticket_id and id. Returns a message confirming the transition completion.

get_single_zohodesk_transition_draft_attachment_by_id

Get attachment content of a transition draft in Zoho Desk. Requires ticket_id, transition_id, and id. Returns the attachment content.

delete_a_zohodesk_transition_draft_attachment_by_id

Delete attachment with id from a transition draft specified by ticket_id and transition_id in Zoho Desk.

create_a_zohodesk_during_actions_transition_draft

Save the during actions transition draft for ticket with ticket_id and transition with transition_id in Zoho Desk. Returns draftBy with name and id of the drafter, and draftAt timestamp.

delete_a_zohodesk_during_actions_transition_draft_by_id

Delete the during actions transition draft for a ticket in Zoho Desk. Requires ticket_id and id. No content is returned in the response.

get_single_zohodesk_created_tickets_count_by_id

Get created tickets count grouped by groupBy for a specified duration in Zoho Desk. Returns totalTicketCount, avg, ticketCount array with count, value, and referenceValue fields.

list_all_zohodesk_on_hold_tickets_count

Get on hold tickets count grouped by groupBy and filtered by duration in Zoho Desk. Returns ticketCount array with count and value fields, totalTicketCount, avg, and groupedBy.

list_all_zohodesk_closed_tickets_count

Get closed tickets count grouped by groupBy and filtered by duration in Zoho Desk. Returns ticketCount array with count and value fields, totalTicketCount, avg, and groupedBy fields.

list_all_zohodesk_unresolved_tickets_count

Get unresolved tickets count grouped by groupBy in Zoho Desk. Requires groupBy and duration. Returns count, value, and referenceValue for each group along with totalTicketCount and avg.

list_all_zohodesk_resolution_times

List resolution times grouped by groupBy with required parameters groupBy and duration in Zoho Desk. Returns timeData array with avgAgentTime, avgSystemTime, ticketCount, value, and referenceValue fields.

list_all_zohodesk_response_times

List response times grouped by groupBy with isFirstResponse and duration parameters in Zoho Desk. Returns avgAgentTime, avgSystemTime, responseCount, and value fields for each group.

list_all_zohodesk_total_response_count

Get total response count grouped by groupBy and filtered by duration in Zoho Desk. Returns count and value fields representing response counts and their grouping attribute.

list_all_zohodesk_reopened_tickets_count

Get reopened tickets count grouped by groupBy and filtered by duration in Zoho Desk. Returns ticketCount array with count, value (group key), and referenceValue fields.

list_all_zohodesk_domains

List domains with optional filters isVerified and isApplied in Zoho Desk. Returns domain, isVerified, isApplied, sslStatus, verifiedBy, and verifiedTime fields.

create_a_zohodesk_domain

Create a domain in Zoho Desk with the required domain address. Returns domain, isVerified (verification status), sslStatus (SSL state), and zdSecurityCode (security code).

zohodesk_domains_verify_domain

Verify a domain using method and domain parameters in Zoho Desk. Returns isVerified (verification status), domain, sslStatus, verifiedBy (user who verified), and verifiedTime (verification timestamp).

zohodesk_domains_apply_domain

Apply a domain to the default portal in Zoho Desk. Requires domain. Returns appliedTime, sslStatus, domain, isApplied, and verification details.

zohodesk_domains_reset_current_domain

Reset the current domain of the default portal in Zoho Desk. Returns no content on success.

get_single_zohodesk_topic_by_id

Get a forum topic by id in Zoho Desk. Returns fields including subject, content, creator info, likeCount, commentCount, viewsCount, status, tags, attachments, and permalink.

create_a_zohodesk_topic

Create a forum topic with subject, content, type, and categoryId in Zoho Desk. Returns fields including id, subject, content, type, categoryId, permalink, status, createdTime, likeCount, commentCount, tags, featuredImage, and creator details.

update_a_zohodesk_topic_by_id

Update a published forum topic in Zoho Desk by id. Returns updated topic fields including subject, content, type, label, attachments, tags, seo metadata, featured image, creator info, and status.

delete_a_zohodesk_topic_by_id

Move a forum topic to trash in Zoho Desk. Requires id of the topic and orgId as query parameter. The response confirms successful trashing with no content returned.

zohodesk_topics_like_topic

Like a topic by id in Zoho Desk. Returns no content on success.

zohodesk_topics_unlike_topic

Unlike a topic by id in Zoho Desk. Returns no content on success.

zohodesk_topics_follow_topic

Follow a topic by id in Zoho Desk. Returns no content on success.

zohodesk_topics_unfollow_topic

Unfollow a topic by id in Zoho Desk. Returns no content on success.

zohodesk_topics_lock_topic

Lock a forum topic by id in Zoho Desk to restrict further user actions. Returns no content on success.

zohodesk_topics_unlock_topic

Unlock a forum topic by id in Zoho Desk to allow further user actions. Returns no content on success.

zohodesk_topics_moderate_topic

Moderate a topic by id in Zoho Desk. Sets the topic to moderation mode where comments are hidden until reviewed. Returns no content on success.

zohodesk_topics_unmoderate_topic

Unmoderate a forum topic in Zoho Desk by id to publish user comments without review. Returns no content on success.

zohodesk_topics_move_topic

Move a forum topic identified by id to a different community category using categoryId in Zoho Desk. The response returns no content on success.

list_all_zohodesk_topics

List forum topics with parameters from, limit, sortBy, and isAscending in Zoho Desk. Returns fields like id, subject, summary, creator, createdTime, type, label, likeCount, commentCount, and status.

zohodesk_topics_get_topic_by_permalink

Get forum topic by permalink in Zoho Desk. Returns fields including id, subject, content, createdTime, status, likeCount, commentCount, permalink, categoryId, and creator details.

zohodesk_topics_report_topic_as_spam

Mark a forum topic as spam in Zoho Desk using id and reason. Returns no content on success.

zohodesk_topics_report_multiple_topics_as_spam

Mark multiple topics as spam in Zoho Desk by providing topicIds and reason. Returns success status, id, and error details for each topic.

zohodesk_topics_approve_topics

Approve topics by providing a list of topicIds in Zoho Desk. Returns success status, id, and errors for each topic. Maximum 50 topicIds allowed.

zohodesk_topics_restore_trashed_topics

Restore trashed topics by providing a list of topicIds in Zoho Desk. Returns success status, id, and errors for each topic. Maximum 50 topicIds allowed.

create_a_zohodesk_topic_tag

Associate tags to a forum topic in Zoho Desk using id. Returns the name and permalink of each associated tag.

delete_a_zohodesk_topic_tag_by_id

Dissociate tags from a forum topic in Zoho Desk. Requires id and tags. Returns no content on success.

list_all_zohodesk_topic_followers

List users who follow a forum topic in Zoho Desk by id. Requires from and limit parameters. Returns follower id, name, photoUrl, type, and label details including label id, name, logoUrl, and preferences.

list_all_zohodesk_topic_participants

List topic participants for a given id in Zoho Desk. Requires from and limit parameters. Returns participant id, name, photoUrl, type, and label details including label id, name, logoUrl, and preferences.

list_all_zohodesk_topic_voters

List users who voted in a forum topic in Zoho Desk by id. Requires from and limit parameters. Returns voter id, name, photoUrl, type, and label details including label id, name, logoUrl, and preferences.

create_a_zohodesk_topic_comment

Add a comment to a forum topic in Zoho Desk using id. Requires content with max 50000 chars. Returns id, content, status, createdTime, modifiedTime, creator details, and attachments.

update_a_zohodesk_topic_comment_by_id

Update a published comment by id in Zoho Desk. Returns id, content, status, createdTime, modifiedTime, creator details, and attachments.

list_all_zohodesk_topic_comments

List comments on a topic in Zoho Desk using id. Requires from and limit parameters. Returns comment id, content, status, createdTime, modifiedTime, creator details, attachments, and replies.

get_single_zohodesk_topic_comment_by_id

Get a comment on a topic in Zoho Desk using id. Returns fields including id, content, status, createdTime, modifiedTime, creator details, attachments, and replies.

delete_a_zohodesk_topic_comment_by_id

Trash a comment by id from a topic by id in Zoho Desk. Returns no content on success.

zohodesk_topic_comments_report_comment_as_spam

Mark a comment as spam in Zoho Desk by providing the comment id and reason. Returns no content on success.

zohodesk_topic_comments_report_multiple_comments_as_spam

Mark multiple comments as spam in Zoho Desk. Requires commentIds and reason. Returns success status, id, and error details for each comment.

create_a_zohodesk_comment_reply

Add a reply to a comment on a community topic in Zoho Desk. Requires id for community topic and comment. Returns reply id, content, status, createdTime, modifiedTime, creator details, and attachments.

update_a_zohodesk_comment_reply_by_id

Update a published reply in Zoho Desk with id. Returns fields id, content, status, createdTime, modifiedTime, parentCommentId, attachments (id, name, size, href), and creator (id, name, photoUrl, label).

delete_a_zohodesk_comment_reply_by_id

Delete a reply to a topic comment in Zoho Desk. Requires community_topic_id, comment_id, and id. Returns no content on success.

get_single_zohodesk_unassociated_attachment_by_id

Get unassociated attachment content by id in Zoho Desk. Returns the attachment content for an unassociated community attachment.

get_single_zohodesk_topic_attachment_by_id

Get file attachment content from a topic in Zoho Desk. Requires id for communityTopics and attachments.

get_single_zohodesk_comment_attachment_by_id

Get comment attachment content by community_topic_id, comment_id, and id in Zoho Desk. Returns the file content of the attachment.

get_single_zohodesk_reply_attachment_by_id

Get reply attachment content by community topic id, reply id, and attachment id in Zoho Desk. Returns the file content of the attachment.

delete_a_zohodesk_forums_or_category_by_id

Delete a forum by id in Zoho Desk. Only empty forums can be deleted. Returns no content on success.

zohodesk_forums_or_categories_sort_categories

Sort community categories by providing categoryIds in Zoho Desk. Returns no content on success.

zohodesk_forums_or_categories_sort_forums

Sort forums by specifying categoryIds in Zoho Desk. Requires id of the community category and categoryIds array. Returns 204 status on success with no content.

get_single_zohodesk_forums_or_category_by_id

Get details of a specific community category or forum in Zoho Desk using id. Returns fields like name, description, postCount, followersCount, commentCount, permissions, status, moderators, and child forums.

zohodesk_forums_or_categories_get_category_or_forum_using_permalink

Get details of a community category or forum by permalink in Zoho Desk. Returns fields like id, name, description, status, postCount, commentCount, followersCount, permissions, moderators, and child forums.

create_a_zohodesk_forums_or_category

Create a forum in Zoho Desk community category with parameters like name, parentCategoryId, description, visibility, post, respond, moderators, groupIds, moderation, canAutoConvertTicket, associatedDepartmentIds, deparmentIdForTicketCreation, and logoId. Returns fields including id, name, description, visibility, permissions, moderation, parentCategoryId, departmentId, associatedDepartmentIds, photoUrl, position, permalink, status, and moderators.

list_all_zohodesk_forums_or_categories

List community categories filtered by optional departmentId in Zoho Desk. Returns id, name, description, status, permissions, moderators, and child categories.

update_a_zohodesk_forums_or_category_by_id

Update category or forum by id in Zoho Desk. Returns fields including id, name, description, visibility, moderation, canAutoConvertTicket, associatedDepartmentIds, deparmentIdForTicketCreation, post and respond permissions, moderators, status, photoUrl, and permalink.

get_single_zohodesk_category_logo_by_id

Get category logo by category id and logo id in Zoho Desk. Returns the logo image or data associated with the specified category and logo ids.

list_all_zohodesk_category_or_forum_followers

List followers of a community category in Zoho Desk using id. Returns follower details including id, name, photoUrl, type, and label with preferences and logoUrl.

list_all_zohodesk_topic_types

Get topic types for the community in Zoho Desk using org_id. Returns defaultTopicType, enabledTopicTypes, and disabledTopicTypes fields.

zohodesk_topic_types_disable_topic_type

Disable a topic type in Zoho Desk community by specifying type to disable and changeExisitingTopicToType to reassign existing topics. Returns no content on success.

update_a_zohodesk_topic_type_preference_by_id

Update topic type preferences in Zoho Desk by setting defaultTopicType and enabling enabledTopicTypes. Returns no content on success.

list_all_zohodesk_community_preferences

Get community preferences using org_id in Zoho Desk. Returns landingPage indicating the default landing page for the user community.

create_a_zohodesk_community_preference

Set community preferences in Zoho Desk with landingPage to determine home page content. Returns no content on success.

update_a_zohodesk_community_user_status_by_id

Update user status in community in Zoho Desk by id. The response returns no content. Requires isModerated boolean parameter to set moderation status.

zohodesk_community_users_follow_user

Follow a user by id in Zoho Desk. Returns no content on success with HTTP status 204.

zohodesk_community_users_unfollow_user

Unfollow a user by id in Zoho Desk. Returns no content on success.

list_all_zohodesk_email_templates

List all email templates in Zoho Desk for a given department_id, from index, and limit. Returns templateId, templateName, subject, body, folder details, departmentId, recordType, and contentType.

get_single_zohodesk_email_template_by_id

Get information about a specific email template in Zoho Desk using id. Returns templateId, templateName, subject, body, category, contentType, folder details, attachments, and departmentId.

create_a_zohodesk_email_template

Create a new email template in Zoho Desk with templateName, subject, recordType, departmentId, folderId, fromId, and contentType. Returns templateId, templateName, subject, recordType, departmentId, folderId, fromId, body, attachments, and contentType.

update_a_zohodesk_email_template_by_id

Update an existing email template in Zoho Desk using id. Returns templateId, templateName, subject, recordType, departmentId, folderId, fromId, body, contentType, attachments with id, name, size, and folder details.

delete_a_zohodesk_email_template_by_id

Delete an email template by id in Zoho Desk. Returns status 200 on successful deletion.

zohodesk_email_templates_render

Render an existing email template with template id and entityId in Zoho Desk. Returns subject, body, and attachments with size, name, and id.

zohodesk_email_templates_placeholders

Get placeholders for email templates in Zoho Desk for the specified module and departmentId. Returns supportedPlaceHolders with fieldLabel and placeHolder for template customization.

list_all_zohodesk_template_folders

List all Template Folders for department_id with pagination from and limit in Zoho Desk. Returns folderId, folderName, category, createdBy, modifiedOn, and templatesCount with counts by templateType.

get_single_zohodesk_template_folder_by_id

Get information about a specific template folder in Zoho Desk using id. Returns folderId, folderName, category, departmentId, folderAccessDetails.type, and metadata fields like createdBy, createdOn, modifiedBy, modifiedOn.

create_a_zohodesk_template_folder

Create a template folder in Zoho Desk with folderName, departmentId, and folderAccessDetails.type. Returns folderId, folderName, folderDesc, departmentId, folderAccessDetails.type, category, createdBy, and createdOn.

update_a_zohodesk_template_folder_by_id

Update a template folder by id in Zoho Desk. Returns folderId, folderName, folderDesc, departmentId, folderAccessDetails.type, category, createdBy, createdOn, modifiedBy, and modifiedOn.

delete_a_zohodesk_template_folder_by_id

Delete a template folder by id in Zoho Desk. Returns a confirmation of deletion.

list_all_zohodesk_bug_tickets

Get linked tickets for a bug in Zoho Desk using id. Returns ticketNumber, subject, dueDate, id, status, commentCount, and priority fields.

get_single_zohodesk_ticket_count_by_id

Get ticket count in Zoho Desk filtered by optional parameters such as departmentId, assigneeId, contactId, category, customField1, customField2, customField3, createdTimeRange, and modifiedTimeRange. Returns count field indicating total tickets.

zohodesk_ticket_count_by_field

Get ticket count filtered by field in Zoho Desk. Requires field parameter. Returns counts by status, priority, channel, statusType, spam, escalated, and overDue fields.

list_all_zohodesk_jira_issue_tickets

Get support tickets linked to a Jira issue in Zoho Desk by issue id. Returns ticketNumber, subject, dueDate, id, assignee (firstName, lastName), priority, status, and commentCount.

list_all_zohodesk_badges

List badges with required parameters from and limit in Zoho Desk. Returns fields id, name, description, isCustom, levelName, and iconUrl for each badge.

create_a_zohodesk_badge

Create a badge with name, isCustom in Zoho Desk. Returns name, isCustom, description, levelName, id, and iconUrl of the created badge.

update_a_zohodesk_badge_by_id

Update badge details by id in Zoho Desk. Requires name. Returns name, isCustom, description, levelName, id, and iconUrl fields in the response.

delete_a_zohodesk_badge_by_id

Delete a badge by id in Zoho Desk. Returns status 200 on successful deletion.

list_all_zohodesk_levels

List levels starting from 'from' index with a maximum of 'limit' entries in Zoho Desk. Returns id, name, description, pointsToReach, and badge details including badge id, name, and iconUrl.

create_a_zohodesk_level

Create a new level in Zoho Desk with required parameters name and pointsToReach. Returns id, name, description, pointsToReach, and associated badge details including badge id, name, and iconUrl.

update_a_zohodesk_level_by_id

Update level details by id in Zoho Desk. Requires name and pointsToReach. Returns id, name, description, pointsToReach, and associated badge with badge id, name, and iconUrl.

delete_a_zohodesk_level_by_id

Delete a level by id in Zoho Desk user community. Returns 200 status on success.

list_all_zohodesk_creditworthy_activities

List creditworthy activities with required parameters from and limit in Zoho Desk. Returns fields id, name, description, points, isEnabled, and isCustom for each activity.

create_a_zohodesk_creditworthy_activity

Add a creditworthy activity with name and points in Zoho Desk. Returns isEnabled, name, isCustom, description, id, and points of the created activity.

update_a_zohodesk_creditworthy_activity_by_id

Update creditworthy activity by id in Zoho Desk. Requires name and points. Returns isEnabled, name, isCustom, description, id, and points fields in the response.

delete_a_zohodesk_creditworthy_activity_by_id

Delete a creditworthy activity by id in Zoho Desk. Returns status 200 on successful deletion.

list_all_zohodesk_credit_holders

List credit holders with credits for a given id in Zoho Desk. Returns users array with fields name and id.

create_a_zohodesk_credit_holder

Add users as credit holders in Zoho Desk by specifying id and userIds. Returns success status with no content.

zohodesk_credit_holders_remove

Remove credit holders by dissociating users from the credit with id in Zoho Desk. Requires userIds list. No content returned in response.

list_all_zohodesk_badge_holders

List badge holders for a badge in Zoho Desk. Requires id. Returns users array with each user's id and name.

create_a_zohodesk_badge_holder

Add users as badge holders in Zoho Desk by specifying id and userIds. Returns success status with no content in response.

zohodesk_badge_holders_remove

Remove badge holders by badge id in Zoho Desk. Requires id and userIds. Returns 200 status on success.

list_all_zohodesk_available_badge_icons

List available badge icons not assigned to any badges in Zoho Desk. Returns id and iconUrl for each available icon.

list_all_zohodesk_holiday_lists

List holiday lists with optional filtering by status in Zoho Desk. Returns id, name, status, createdBy, createdTime, modifiedBy, modifiedTime, and associatedBusinessHours for each holiday list.

get_single_zohodesk_holiday_list_by_id

Get holiday list details by id in Zoho Desk. Returns id, name, status, createdBy, createdTime, modifiedBy, modifiedTime, associatedBusinessHours (businessHourId, businessHourName, businessHourStatus), and holidays (holidayName, from, to).

create_a_zohodesk_holiday_list

Create a holiday list in Zoho Desk with name, holidays, and status. Returns id, name, status, holidays, associatedBusinessHours, createdBy, createdTime, modifiedBy, and modifiedTime.

update_a_zohodesk_holiday_list_by_id

Update holiday list by id in Zoho Desk. Returns fields: id, name, status, holidays (with from, to, holidayName), associatedBusinessHours (with businessHourId, businessHourName, businessHourStatus), createdBy, createdTime, modifiedBy, modifiedTime.

delete_a_zohodesk_holiday_list_by_id

Delete a holiday list by id in Zoho Desk. Returns no content on success.

list_all_zohodesk_email_failure_alerts

List email delivery failure alerts for a specific department in Zoho Desk. Requires department. Returns departmentName, threadId, ticketNumber, reason, subject, departmentId, channel, errorMessage, assignee details, and ticketId.

delete_a_zohodesk_email_failure_alert_by_id

Clear all email delivery failure alerts for the specified department in Zoho Desk. Requires department parameter which can be a specific department ID or 'allDepartment'. No content is returned in the response.

list_all_zohodesk_my_pending_approvals

Get my pending approvals with department parameter in Zoho Desk. Returns id, ticketId, ticketNumber, subject, description, departmentName, departmentId, createdTime, and requester details including id, lastName, photoURL.

list_all_zohodesk_data_sharing_rules

Get data sharing rules in Zoho Desk. Returns sharing settings for tickets, calls, accounts, contracts, contacts, tasks, events, and products.

update_a_zohodesk_data_sharing_rule_by_id

Update data sharing rules for tickets, calls, accounts, contracts, contacts, tasks, events, and products in Zoho Desk. Returns no content on success.

list_all_zohodesk_finance_estimates

List estimates filtered by deskModuleName and optional deskEntityId and status in Zoho Desk. Returns id, estimateNumber, date, total, currencyCode, and status fields for each estimate.

update_a_zohodesk_finance_estimate_by_id

Update estimate status in Zoho Desk using finance_service and id. Returns no content on success.

list_all_zohodesk_finance_invoices

List invoices filtered by deskModuleName in Zoho Desk. Returns id, invoiceNumber, date, total, currencyCode, status, and isViewdByClient fields for each invoice.

update_a_zohodesk_finance_invoice_by_id

Update invoice status for id in Zoho Desk. Requires finance_service and id. Returns no content on success.

list_all_zohodesk_online_agents

Get online agents for a specific departmentId in Zoho Desk. Returns agentId, status, chatStatus, phoneStatus, phoneMode, mailStatus, and presenceStatus fields for each agent. Limit parameter controls number of agents returned.

list_all_zohodesk_offline_agents

Get offline agents for a specified departmentId in Zoho Desk. Returns agentId, status, chatStatus, phoneStatus, phoneMode, mailStatus, and presenceStatus fields. Limit parameter controls number of agents returned.

list_all_zohodesk_agent_availability

Get current availability of agents in Zoho Desk for departmentId, limit, and from. Returns agentId, status, chatStatus, phoneStatus, phoneMode, mailStatus, and presenceStatus fields.

get_single_zohodesk_agent_availability_config_by_id

Get agent availability configuration in Zoho Desk. Returns agentIdleTime (idle time in minutes) and treatIdleAgentsAsOffline (boolean indicating if idle agents are treated as offline).

update_a_zohodesk_agent_availability_config_by_id

Update agent availability configuration in Zoho Desk with parameters treatIdleAgentsAsOffline and agentIdleTime. Returns no content on success.

list_all_zohodesk_automation_feature_count

Get automation feature count for Zoho Desk. Requires feature parameter. For workflows, also requires module and departmentId. Returns featureName, maxTotalCount, maxActiveCount, usedTotalCount, and usedActiveCount.

list_all_zohodesk_skills

List all skills in Zoho Desk for a given department_id. Returns skill id, name, description, status, skillType with skillTypeId and skillTypeName, createdTime, modifiedTime, and criteria details.

get_single_zohodesk_skill_by_id

Get details of a specific skill in Zoho Desk by id. Returns fields including id, name, description, status, skillType with skillTypeId and skillTypeName, agentIds, departmentId, orderId, criteria with fieldConditions, createdBy, createdTime, modifiedBy, and modifiedTime.

create_a_zohodesk_skill

Create a skill with name, status, skillTypeId, and criteria in Zoho Desk. Returns id, name, description, status, skillType details, criteria, agentIds, createdTime, and modifiedTime.

update_a_zohodesk_skill_by_id

Update a skill by id in Zoho Desk. Returns fields including id, name, description, status, skillTypeId, agentIds, criteria, createdBy, createdTime, modifiedBy, modifiedTime, orderId, departmentId, and skillType with skillTypeId and skillTypeName.

delete_a_zohodesk_skill_by_id

Delete a skill by id in Zoho Desk. Returns no content on success.

list_all_zohodesk_skill_types

List all Skill Types with optional departmentId filter in Zoho Desk. Returns id, name, departmentId, createdBy, createdTime, modifiedBy, modifiedTime, associatedSkills (skillName, skillId, skillStatus), and mappedSkillsStatus.

get_single_zohodesk_skill_type_by_id

Get details of a specific skill type by id in Zoho Desk. Returns id, name, departmentId, createdBy, createdTime, modifiedBy, modifiedTime, and associatedSkills with skillName, skillId, and skillStatus.

create_a_zohodesk_skill_type

Create a Skill Type in Zoho Desk with required parameters name and departmentId. Returns id, name, departmentId, createdBy, createdTime, modifiedBy, modifiedTime, and associatedSkills.

update_a_zohodesk_skill_type_by_id

Update a Skill Type by id in Zoho Desk. Returns fields id, name, departmentId, createdBy, createdTime, modifiedBy, modifiedTime, and associatedSkills.

delete_a_zohodesk_skill_type_by_id

Delete a skill type by id in Zoho Desk. Returns no content on success.

get_single_zohodesk_skill_configuration_by_id

Get skill configuration for a department in Zoho Desk. Requires department_id. Returns autoSkillStamping status, departmentId, and attachSkillsOption.

update_a_zohodesk_skill_configuration_by_id

Update skill configuration with departmentId, attachSkillsOption, and autoSkillStamping in Zoho Desk. Returns updated autoSkillStamping, departmentId, and attachSkillsOption fields.

get_single_zohodesk_routing_preference_by_id

Get routing preferences for a department in Zoho Desk using department_id. Returns assignBacklog, assignToOfflineAgents, thresholdLimit, backLogLimit, isThresholdEnabled, departmentId, assignBacklogsBy, and freshTicketAssignMode fields.

update_a_zohodesk_routing_preference_by_id

Update routing preferences with parameters like assignBacklog, isThresholdEnabled, backLogLimit, and departmentId in Zoho Desk. Returns updated fields including assignBacklog, assignToOfflineAgents, thresholdLimit, backLogLimit, isThresholdEnabled, departmentId, assignBacklogsBy, and freshTicketAssignMode.

list_all_zohodesk_deleted_resources

List deleted resources in Zoho Desk with optional parameters from, limit, departmentId, sortBy, module, moduleId, and include. Returns id, displayName, type, departmentId, deletedById, and deletedTime for each resource.

delete_a_zohodesk_deleted_resource_by_id

Delete resources from Recycle Bin in Zoho Desk by providing an array of resource ids. The response returns success status, id, and error details for each resource deleted.

zohodesk_deleted_resources_restore

Restore deleted resources by specifying ids in Zoho Desk. Returns success status, id, and error details for each resource restored. Parent resources are also restored.

zohodesk_deleted_resources_restore_all

Restore all deleted resources from the Recycle Bin in Zoho Desk. This operation returns a 202 status indicating the restore request was accepted.

zohodesk_deleted_resources_delete_all

Delete all resources from the Recycle Bin in Zoho Desk. This operation permanently deletes all resources and returns no content.

list_all_zohodesk_support_plans

List all support plans for a department in Zoho Desk. Requires department_id. Returns support plan id, name, status, supportType, creditDetails, sla, department, createdBy, and modifiedBy.

get_single_zohodesk_support_plan_by_id

Get details of a specific support plan in Zoho Desk by id. Returns fields including name, supportType, status, createdBy, modifiedBy, department, sla, creditDetails, createdTime, and modifiedTime.

create_a_zohodesk_support_plan

Create a support plan in Zoho Desk with required parameters name, status, departmentId, slaId, supportType, and creditDetails including creditCycle, creditLimit, isCarryForwardAllowed, and isAdditionalUsageAllowed. Returns support plan id, name, status, supportType, creditDetails, department, sla, createdBy, createdTime, modifiedBy, and modifiedTime.

update_a_zohodesk_support_plan_by_id

Update a support plan by id in Zoho Desk. Returns updated fields including supportType, creditDetails (creditLimit, creditCycle, isCarryForwardAllowed, isAdditionalUsageAllowed), name, status, sla (id, name, status), department (id, name), createdBy and modifiedBy details, and timestamps.

delete_a_zohodesk_support_plan_by_id

Delete a support plan by id in Zoho Desk. Returns no content on success.

create_a_zohodesk_execute_action

Execute an action with id on specified entityIds in Zoho Desk. Returns message, status, and actionResult including executionStatus, skippedFieldUpdates with field details, and entityId.

list_all_zohodesk_im_channels

Get a list of channels in Zoho Desk. Returns fields including id, name, integrationServiceType, accountName, universalLink, isActive, isSubscribed, isSandBox, and createdTime.

get_single_zohodesk_im_channel_by_id

Get details of a channel in Zoho Desk by channel id. Returns fields including id, name, accountName, integrationServiceType, isActive, isSubscribed, conversationCount, and configParams with channel configuration details.

create_a_zohodesk_im_channel

Initiate a session with a template message in Zoho Desk using id. Requires receiverId, receiverType, cannedMessageId, message, and language. Returns session details including sessionId, displayMessage, status, and actor info.

list_all_zohodesk_sessions

List sessions in Zoho Desk. Returns fields including id, agentId, contactId, subject, status, unreadMessagesCount, createdTime, lastActiveTime, and integrationService.

get_single_zohodesk_session_by_id

Get details of a session in Zoho Desk by id. Returns fields including agentId, contactId, subject, unreadMessagesCount, channel, integrationService, deskAssignee, actor, meta, createdTime, messagesCount, channelId, agentLastActiveTime, contactLastActiveTime, and status.

list_all_zohodesk_template_messages

List template messages for departmentId and type in Zoho Desk. Returns id, title, message, status, isActive, tags, actor details, wabaId, displayMessage, and translations with language, status, and buttons.

get_single_zohodesk_template_message_by_id

Get details of a template message by id in Zoho Desk. Returns fields including title, message, status, isActive, departmentId, actor info (id, name, email), and translations with language and buttons.

list_all_zohodesk_engine_supported_actions

Get supported actions for a module and event in Zoho Desk automation engine. Requires module, event, and departmentId. Returns actions with async, name, and reusable fields.

list_all_zohodesk_ticket_pins

Get pins of a ticket in Zoho Desk using ticket id. Returns pinnedTime, isPublic, id, pinnedBy (user details), type, and pinnedEntity (content details).

create_a_zohodesk_ticket_pin

Create a pin on the ticket with id in Zoho Desk. Requires entityId and type. Returns pin details including id, pinnedTime, isPublic, pinnedBy (user info), type, and pinnedEntity (content and metadata).

list_all_zohodesk_agent_metrics

Get agents metrics filtered by duration, attributeGroup, and attributes in Zoho Desk. Returns agent id and values for metrics like ATTENDED_CHATS, AVG_PICKUP_TIME, AVG_FIRST_RESPONSE_TIME, and AVG_RESPONSE_TIME.

list_all_zohodesk_session_metrics

Get session metrics with parameters duration, granularity, dimension, and dimensionValue in Zoho Desk. Returns trendDataList with time and data including AVG_PICKUP_TIME, AVG_RESPONSE_TIME, and AVG_FIRST_RESPONSE_TIME values.

get_single_zohodesk_import_by_id

Get information about a specific import in Zoho Desk using id. Returns fields including importInitiatedTime, importCompletedTime, errorReportUrl, hasError, status, and importedBy.

create_a_zohodesk_import

Create an import entry in Zoho Desk with required scopeId. Returns id, status, importInitiatedTime, importCompletedTime, errorReportUrl, hasError, importedBy, and notifyUrl fields in the response.

list_all_zohodesk_org_custom_field_criteria

Get criteria references of a custom field in Zoho Desk using field id and featureType. Returns encryptedId, name, and id of each criteria reference. Requires from and limit for pagination.

list_all_zohodesk_layout_validation_criteria

List criteria fields for layout validation rules in Zoho Desk. Requires layout id and category. Returns criteriaFields array with displayLabel, name, and fieldDetails including fieldName, fieldLabel, type, and availableConditions.