Fair Usage Policy

Features

Integrations Case Studies Pricing Docs Blog Changelog✨

Resources

Login

Effective date: Nov 1, 2022 Last updated on: Jan 31, 2023

As part of our commitment to providing a high-quality, fast and reliable service, Truto.one has a Fair Use Policy (also referred to as the FUP) for its Software as a Service (SaaS) Products, specifically:

Entity Monitoring

Send Events for Event Hubs

The FUP contains guidelines for customers’ use of the Truto.one SaaS product to ensure that each customer has a consistently high-quality experience. Truto.one takes measures to ensure usage is within reasonable parameters and in accordance with the license.

Why do we have a Fair Usage Policy?

Truto.one SaaS product offers a multi-tenant service. This means that our products are used concurrently by a number of subscribers. If a single customer places very high demands on the service then it is possible that this will affect the experience for other users.

The vast majority of our customers use their service considerately and their usage levels during peak hours don’t disproportionately affect the shared network and service capacity. Even though only a very small number of our customers may use the service inappropriately, their activity has the potential to affect the service for others. Our Fair Use Policy manages the inappropriate use and makes sure the service can be used fairly by everyone.

The Fair Usage Policy

Usage of Truto.one SaaS product is monitored on a continuous basis. Only customers that consistently generate exceptionally high loads over a sustained period of time will be affected by the Truto.one FUP. This is currently defined as per the limits detailed below, although Truto.one reserves the right to amend these limits.

1. The FUP covers the use of Truto.one SaaS products

1.1 Usage of the Truto.one SaaS product is charged monthly or annually on a per-customer basis

1.2 Fair Usage of the product is defined in terms of the number of units purchased based on pricing tier

1.3 The FUP is governed based on limits defined in pricing tier

1.4 The FUP is governed by number of requests sent

2. If a customer repeatedly exceeds this FUP Truto.one reserves the right to restrict service or levy charges for excessive usage

Extenuating Circumstances

Truto.one understands that customers will occasionally have very high volumes of traffic outside of normal usage patterns. In those cases where this traffic can be predicted Truto.one requests to be informed with as much notice as possible to ensure that service delivery remains consistently high.