E-Commerce

Channable
API integration

Ship E-Commerce features without building the integration. Full Channable API access via Proxy and 20+ MCP-ready tools for AI agents — extend models and mappings to fit your product.

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Use Cases

Why integrate with Channable

Common scenarios for SaaS companies building Channable integrations for their customers.

Sync marketplace orders into ERPs and IMS platforms

Inventory and ERP platforms can ingest orders from every marketplace a merchant sells on through a single Channable connection, then push stock updates back to prevent overselling on strict channels like Amazon and eBay.

Unify returns and refunds inside helpdesk software

Support platforms can surface marketplace returns directly in agent workflows and let agents approve or reject refunds without logging into individual seller portals, cutting ticket resolution time.

Automate shipment tracking from WMS and shipping tools

Fulfillment platforms can fetch marketplace-approved carrier codes and push tracking numbers back to Channable, satisfying on-time shipping metrics that protect seller account health.

Power GDPR-safe ecommerce analytics

BI and revenue analytics tools can pull anonymized order data and aggregated statistics to calculate cross-channel ROAS and margins without inheriting PII storage liability.

Enable multichannel listing and offer management

Product catalog and PIM tools can create offers on Channable projects to distribute listings across 2,500+ marketplaces from a single interface inside their own product.

What You Can Build

Ship these features with Truto + Channable

Concrete product features your team can ship faster by leveraging Truto’s Channable integration instead of building from scratch.

Cross-marketplace order ingestion

Pull orders from every connected marketplace into your product using a single normalized order list and detail endpoint.

Real-time multi-channel stock sync

Push stock updates from your platform out to every marketplace a merchant sells on with a single API call per SKU.

Shipment dispatch with carrier mapping

Fetch valid channel-specific transporter codes and send tracking numbers back to marketplaces automatically when labels are generated.

Return management workflows

List and inspect returns across marketplaces and update return status to trigger refunds on the origin channel from inside your UI.

Marketplace invoice attachment automation

Automatically attach PDF invoices to orders on marketplaces that require them, generated from your billing or accounting module.

Anonymized analytics pipelines

Feed anonymized order data and statistics into your BI product to calculate revenue, commissions, and shipping costs without handling buyer PII.

SuperAI

Channable AI agent tools

Comprehensive AI agent toolset with fine-grained control. Integrates with MCP clients like Cursor and Claude, or frameworks like LangChain.

list_all_channable_project_orders

List all orders for a Channable project, sorted from most recent to oldest. Returns each order with id, price, and status. Supports filtering by status, date range, search text, and error status. Max 100 results per page. Required: company_id, project_id.

channable_project_orders_cancel

Cancel a Channable order by setting its status to cancelled and propagating the update to the involved marketplaces. Returns a response model confirming the cancellation result. Only covers seller-initiated cancellations; buyer-initiated cancellations require manual confirmation in the marketplace seller account. Required: company_id, project_id, order_id.

channable_project_orders_attach_attachment

Upload a PDF invoice attachment to a Channable order for asynchronous upload to the marketplace. Returns a 202 acknowledgment confirming the file has been processed and will be uploaded asynchronously. Currently only accepts PDF invoices. Required: company_id, project_id, order_id, file.

get_single_channable_project_order_by_id

Get a single Channable order by id, including its events. The order contains price breakdown, purchased products, and billing/shipping address information. Returns: id, channel_name, platform_name, project_id, order_config_id, platform_id, channel_id, status_paid, status_shipped, error, obfuscated, created, modified, retrieved_at, channel_id_internal, data, error_reason, fulfillments,…. Required: id, company_id, project_id.

list_all_channable_project_anonymous_orders

List anonymized orders for a Channable project with all personally identifiable information (PII) removed. Returns each order with order_id, status, price, and products. Max 100 per page. Required: company_id, project_id.

create_a_channable_order_return

Manual Return. Returns: status, message, response, id, data. Required: order_id, project_id, company_id, products.

create_a_channable_orders_test

Create one or more test orders containing fake data in Channable for a specific order config. Returns a dynamically-structured response (attributes) whose specific fields are not documented upstream. A JSON request body is expected. Not intended for automated processes; may change without notice. Required: company_id, project_id, order_config_id.

create_a_channable_order_shipment

Shipment. Returns: status, message, response, id, data, channable_order_id. Required: company_id, project_id, order_id.

create_a_channable_order_manual

Manual. Returns: status, message, response, id, data. Required: company_id, project_id, order_id.

list_all_channable_project_offers

List offers (product updates) for a Channable project, sorted from most recent to oldest. Returns: id, project_id, client_id, gtin, stock, stock_tracking, availability, title, price, created, modified. Max 100 results per page. Required: company_id, project_id.

create_a_channable_project_offer

Stock Updates Update (Deprecated). Returns: status, message, content. Required: company_id, project_id.

create_a_channable_project_stock_update

Update offers' stock for a selected Channable project and propagate the changes to all connected marketplaces. Returns a stock update response confirming the update. Required: company_id, project_id.

list_all_channable_project_returns

List all returns for a Channable project, sorted from most recent to oldest. Returns: id, project_id, created, modified, retrieved_at, error, platform_id, platform_name, channel_id, channel_name, log, status, data, obfuscated. Supports text search, date-range filtering, and a download mode; max 100 results per page. Required: company_id, project_id.

get_single_channable_project_return_by_id

Get a single Channable return by id. Returns: return. Required: id, company_id, project_id.

list_all_channable_project_anonymous_returns

List anonymized returns for a Channable project with all personally identifiable information removed. Returns: id, project_id, created, modified, retrieved_at, error, platform_id, platform_name, channel_id, channel_name, log, status, data. Identical to the /returns endpoint but with PII stripped from the return data; supports text search and date-range filtering. Required: project_id.

create_a_channable_returns_test

Create one or more test returns in Channable. Returns the created test return response object. Required: project_id, order_id.

update_a_channable_return_status_by_id

Update the status of a return in Channable, propagating the change to the involved marketplace. Depending on the new status, the end customer may or may not receive a refund. Returns the update return status response object whose fields are defined by the upstream Channable API schema (UpdateReturnStatusResponse). Required: return_id, project_id, company_id, status.

get_single_channable_order_attachment_by_id

Get the download URL for a Channable order attachment by id. Returns: url. The download URL is valid for 5 minutes. Required: id, company_id, project_id, order_id.

get_single_channable_transporter_by_id

Get the marketplace-specific transporters matching a Channable transporter code in Channable. Returns: channels. Valid transporter codes are listed by the /transporters/all endpoint. Required: id.

list_all_channable_transporters

List all Channable transporters with their standardized codes and labels. Returns: transporters. Use these standardized transporter codes when submitting order shipments.

channable_transporters_list_for_channel

Transporters For Channel. Returns: transporters. Required: channel.

list_all_channable_statistics_orders

List order statistics for all order configs in a Channable project for a given time frame. Returns a data object containing per-config statistics (orders, ordered products, commission, shipping costs, revenue, currency, daily revenue) and project-wide aggregated totals. Required: project_id, company_id.

get_single_channable_statistics_order_by_id

Get order statistics for a specific order config in a Channable project for a given time frame. Returns a data object containing cumulative counts (order revenue, shipping costs, commission) and daily counts (order revenue, shipping costs, commission, number of orders, number of ordered products). Required: id, project_id.

Why Truto

Why use Truto’s MCP server for Channable

Other MCP servers give you a static tool list for one app. Truto gives you a managed, multi-tenant MCP infrastructure across 800+ integrations.

Auto-generated, always up to date

Tools are dynamically generated from curated documentation — not hand-coded. As integrations evolve, tools stay current without manual maintenance.

Fine-grained access control

Scope each MCP server to read-only, write-only, specific methods, or tagged tool groups. Expose only what your AI agent needs — nothing more.

Multi-tenant by design

Each MCP server is scoped to a single connected account with its own credentials. The URL itself is the auth token — no shared secrets, no credential leaking across tenants.

Works with every MCP client

Standard JSON-RPC 2.0 protocol. Paste the URL into Claude, ChatGPT, Cursor, or any MCP-compatible agent framework — tools are discovered automatically.

Built-in auth, rate limits, and error handling

Tool calls execute through Truto’s proxy layer with automatic OAuth refresh, rate-limit handling, and normalized error responses. No raw API plumbing in your agent.

Expiring and auditable servers

Create time-limited MCP servers for contractors or automated workflows. Optional dual-auth requires both the URL and a Truto API token for high-security environments.

How It Works

From zero to integrated

Go live with Channable in under an hour. No boilerplate, no maintenance burden.

Link your customer’s Channable account

Use Truto’s frontend SDK to connect your customer’s Channable account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.

We handle authentication

Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.

Call our API, we call Channable

Truto’s Proxy API is a 1-to-1 mapping of the Channable API. You call us, we call Channable, and pass the response back in the same cycle.

Unified response format

Every response follows a single format across all integrations. We translate Channable’s pagination into unified cursor-based pagination. Data is always in the result attribute.

FAQs

Common questions about Channable on Truto

Authentication, rate limits, data freshness, and everything else you need to know before you integrate.

How does authentication work for Channable through Truto?

Channable uses API tokens scoped to a company and project. Truto handles token capture, storage, and injection so your end users complete a guided connection flow and your product receives authenticated API access without you managing credentials.

Can we receive new orders in real time or do we have to poll?

Channable's public API is primarily request-based, so ingestion typically relies on polling the order list endpoint on a schedule. Truto can manage scheduled syncs and deliver changes into your product on your preferred cadence.

Which operations are supported today?

The current integration covers orders (list, get, cancel, attach, manual create, test), shipments, returns (list, get, status update, test, anonymized list), offers, stock updates, transporters (including per-channel lists), order attachments, and statistics endpoints.

How do we handle marketplace-specific carrier codes for shipments?

Use the transporters endpoints to fetch the list of valid carriers, including the per-channel list, so you can map internal carriers to codes each destination marketplace accepts before pushing tracking data via the shipment endpoint.

Can we build analytics without storing buyer personal data?

Yes. Channable exposes anonymized order and return endpoints as well as dedicated statistics endpoints, so BI use cases can operate on PII-stripped data and stay within GDPR scope.

What if we need a capability that isn't in the current tool list?

Truto builds additional endpoints on request. If your product needs a Channable resource or action not yet exposed, we can add it to the integration without you writing or maintaining the client code.

From the Blog

Channable integration guides

Deep dives, architecture guides, and practical tutorials for building Channable integrations.

Channable

Get Channable integrated into your app

Our team understands what it takes to make a Channable integration successful. A short, crisp 30 minute call with folks who understand the problem.