CRM · Beta

ChurnZero
API integration

Ship CRM features without building the integration. Full ChurnZero API access via Proxy and 120+ MCP-ready tools for AI agents — extend models and mappings to fit your product.

Built for specific customer use cases. Issues are resolved quickly.

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Use Cases

Why integrate with ChurnZero

Common scenarios for SaaS companies building ChurnZero integrations for their customers.

Enrich customer accounts with billing and subscription data

If you're a billing or subscription management SaaS, offering a ChurnZero integration lets your mutual customers automatically sync MRR, contract values, seat counts, and renewal dates into ChurnZero so CS teams can trigger renewal and expansion playbooks without manual data entry.

Push product usage and session telemetry for health scoring

Product analytics platforms can offer a native ChurnZero connector so their users can stream feature events and in-app session time directly into ChurnZero, feeding the health scores and adoption dashboards CSMs depend on.

Surface CS context inside helpdesks and sales tools

If you build a support, sales, or collaboration tool, pulling ChurnZero health scores, churn score factors, and account attributes lets your users show a real-time risk badge next to tickets, deals, and conversations so agents can prioritize at-risk accounts.

Automate CSM activity logging from meetings and conversations

Conversation intelligence, meeting, and note-taking tools can push meeting records and notes into ChurnZero against the right account and contact, eliminating manual QBR prep and keeping the CS timeline complete.

Sync onboarding and lifecycle progress with external project tools

Project management and onboarding tools can read ChurnZero journey, milestone, and task progress to mirror lifecycle status in their own UI, helping implementation teams see exactly where customers are stuck.

What You Can Build

Ship these features with Truto + ChurnZero

Concrete product features your team can ship faster by leveraging Truto’s ChurnZero integration instead of building from scratch.

Account attribute sync for subscription data

Use update and increment operations on ChurnZero account attributes to keep renewal dates, contract amounts, license counts, and consumed credits continuously aligned with your system of record.

Event and time-in-app ingestion pipeline

Create ChurnZero events and time-in-app records from your product telemetry so feature usage and active session duration flow into health scoring in near real time.

Embedded account health widget

Fetch an account's primary churn score and underlying churn score factors to render a Red/Yellow/Green health badge and risk breakdown inside your own app.

Journey and milestone progress dashboard

Read journeys, journey instances, milestones, and milestone progress to show customers' onboarding and lifecycle status, including which steps and tasks are outstanding.

Two-way activity and note logging

Create notes, tasks, and meeting references in ChurnZero from support conversations or calendar events, and pull them back to display a unified activity timeline in your product.

Survey response and VoC enrichment view

Ingest or read survey responses tied to accounts and contacts so NPS and CSAT signals captured in your tool are visible inside ChurnZero and reflected in churn factors.

SuperAI

ChurnZero AI agent tools

Comprehensive AI agent toolset with fine-grained control. Integrates with MCP clients like Cursor and Claude, or frameworks like LangChain.

list_all_churn_zero_accounts

Get entities from Account

get_single_churn_zero_account_by_id

Get entity from Account by key

churn_zero_accounts_lookup_direct_parent_account

Get DirectParentAccount from Account

churn_zero_accounts_lookup_parent_account

Get ParentAccount from Account

churn_zero_accounts_lookup_primary_churn_score

Get PrimaryChurnScore from Account

churn_zero_accounts_lookup_ultimate_parent_account

Get UltimateParentAccount from Account

churn_zero_accounts_lookup_user_account

Get UserAccount from Account

churn_zero_accounts_lookup_by_external_id

Get an Account by AccountExternalId

list_all_churn_zero_churn_scores

Get entities from ChurnScore

get_single_churn_zero_churn_score_by_id

Get entity from ChurnScore by key

list_all_churn_zero_churn_score_calculations

Get entities from ChurnScoreCalculation

get_single_churn_zero_churn_score_calculation_by_id

Get entity from ChurnScoreCalculation by key

churn_zero_churn_score_calculations_lookup_account

Get Account from ChurnScoreCalculation

churn_zero_churn_score_calculations_lookup_churn_score

Get ChurnScore from ChurnScoreCalculation

list_all_churn_zero_churn_score_factors

Get entities from ChurnScoreFactor

get_single_churn_zero_churn_score_factor_by_id

Get entity from ChurnScoreFactor by key

churn_zero_churn_score_factors_lookup_churn_score

Get ChurnScore from ChurnScoreFactor

churn_zero_churn_score_factors_lookup_journey

Get Journey from ChurnScoreFactor

list_all_churn_zero_churn_score_factor_calculations

Get entities from ChurnScoreFactorCalculation

get_single_churn_zero_churn_score_factor_calculation_by_id

Get entity from ChurnScoreFactorCalculation by key

churn_zero_churn_score_factor_calculations_lookup_account

Get Account from ChurnScoreFactorCalculation

churn_zero_churn_score_factor_calculations_lookup_churn_score

Get ChurnScore from ChurnScoreFactorCalculation

churn_score_factor_calculations_lookup_churn_score_factor

Get ChurnScoreFactor from ChurnScoreFactorCalculation

list_all_churn_zero_contacts

Get entities from Contact

get_single_churn_zero_contact_by_id

Get entity from Contact by key

churn_zero_contacts_lookup_account

Get Account from Contact

churn_zero_contacts_lookup_by_external_id

Get a Contact by AccountExternalId and ContactExternalId

list_all_churn_zero_events

Get entities from Event

get_single_churn_zero_event_by_id

Get entity from Event by key

churn_zero_events_lookup_account

Get Account from Event

churn_zero_events_lookup_contact

Get Contact from Event

churn_zero_events_lookup_event_type

Get EventType from Event

create_a_churn_zero_event

Track a usage event for an account and contact (the event type is created if it does not exist). Uses the HTTP push API.

list_all_churn_zero_event_types

Get entities from EventType

get_single_churn_zero_event_type_by_id

Get entity from EventType by key

list_all_churn_zero_journeys

Get entities from Journey

get_single_churn_zero_journey_by_id

Get entity from Journey by key

list_all_churn_zero_journey_instances

Get entities from JourneyInstance

get_single_churn_zero_journey_instance_by_id

Get entity from JourneyInstance by key

churn_zero_journey_instances_lookup_account

Get Account from JourneyInstance

churn_zero_journey_instances_lookup_journey

Get Journey from JourneyInstance

list_all_churn_zero_journey_milestones

Get entities from JourneyMilestone

get_single_churn_zero_journey_milestone_by_id

Get entity from JourneyMilestone by key

churn_zero_journey_milestones_lookup_journey

Get Journey from JourneyMilestone

list_all_churn_zero_journey_milestone_achievements

Get entities from JourneyMilestoneAchievement

get_single_churn_zero_journey_milestone_achievement_by_id

Get entity from JourneyMilestoneAchievement by key

journey_milestone_achievements_lookup_journey_milestone

Get JourneyMilestone from JourneyMilestoneAchievement

list_all_churn_zero_journey_milestone_progress

Get entities from JourneyMilestoneProgress

get_single_churn_zero_journey_milestone_progress_by_id

Get entity from JourneyMilestoneProgress by key

churn_zero_journey_milestone_progress_lookup_account

Get Account from JourneyMilestoneProgress

churn_zero_journey_milestone_progress_lookup_journey

Get Journey from JourneyMilestoneProgress

churn_zero_journey_milestone_progress_lookup_journey_instance

Get JourneyInstance from JourneyMilestoneProgress

churn_zero_journey_milestone_progress_lookup_journey_milestone

Get JourneyMilestone from JourneyMilestoneProgress

list_all_churn_zero_journey_milestone_step_progress

Get entities from JourneyMilestoneStepProgress

get_single_churn_zero_journey_milestone_step_progress_by_id

Get entity from JourneyMilestoneStepProgress by key

churn_zero_journey_milestone_step_progress_lookup_account

Get Account from JourneyMilestoneStepProgress

churn_zero_journey_milestone_step_progress_lookup_journey

Get Journey from JourneyMilestoneStepProgress

journey_milestone_step_progress_lookup_journey_instance

Get JourneyInstance from JourneyMilestoneStepProgress

journey_milestone_step_progress_lookup_journey_milestone

Get JourneyMilestone from JourneyMilestoneStepProgress

journey_milestone_step_progress_lookup_journey_milestone_achieve

Get JourneyMilestoneAchievement from JourneyMilestoneStepProgress

journey_milestone_step_progress_lookup_journey_milestone_task

Get JourneyMilestoneTask from JourneyMilestoneStepProgress

churn_zero_journey_milestone_step_progress_lookup_task

Get Task from JourneyMilestoneStepProgress

churn_zero_journey_milestone_step_progress_lookup_task_status

Get TaskStatus from JourneyMilestoneStepProgress

list_all_churn_zero_journey_milestone_tasks

Get entities from JourneyMilestoneTask

get_single_churn_zero_journey_milestone_task_by_id

Get entity from JourneyMilestoneTask by key

churn_zero_journey_milestone_tasks_lookup_journey_milestone

Get JourneyMilestone from JourneyMilestoneTask

list_all_churn_zero_journey_progress

Get entities from JourneyProgress

get_single_churn_zero_journey_progress_by_id

Get entity from JourneyProgress by key

churn_zero_journey_progress_lookup_account

Get Account from JourneyProgress

churn_zero_journey_progress_lookup_journey

Get Journey from JourneyProgress

churn_zero_journey_progress_lookup_journey_instance

Get JourneyInstance from JourneyProgress

list_all_churn_zero_meetings

Get entities from Meeting

get_single_churn_zero_meeting_by_id

Get entity from Meeting by key

churn_zero_meetings_lookup_account

Get Account from Meeting

churn_zero_meetings_lookup_meeting_type

Get MeetingType from Meeting

churn_zero_meetings_lookup_user_account

Get UserAccount from Meeting

list_all_churn_zero_meeting_types

Get entities from MeetingType

get_single_churn_zero_meeting_type_by_id

Get entity from MeetingType by key

list_all_churn_zero_messages

Get entities from Message

get_single_churn_zero_message_by_id

Get entity from Message by key

churn_zero_messages_lookup_meeting

Get Meeting from Message

churn_zero_messages_lookup_note

Get Note from Message

churn_zero_messages_lookup_survey_response

Get SurveyResponse from Message

list_all_churn_zero_notes

Get entities from Note

get_single_churn_zero_note_by_id

Get entity from Note by key

churn_zero_notes_lookup_account

Get Account from Note

churn_zero_notes_lookup_note_type

Get NoteType from Note

list_all_churn_zero_note_types

Get entities from NoteType

get_single_churn_zero_note_type_by_id

Get entity from NoteType by key

list_all_churn_zero_segments

Get entities from Segment

get_single_churn_zero_segment_by_id

Get entity from Segment by key

churn_zero_segments_lookup_user_account

Get UserAccount from Segment

list_all_churn_zero_segment_column_sets

Get entities from SegmentColumnSet

get_single_churn_zero_segment_column_set_by_id

Get entity from SegmentColumnSet by key

churn_zero_segment_column_sets_lookup_user_account

Get UserAccount from SegmentColumnSet

list_all_churn_zero_surveys

Get entities from Survey

get_single_churn_zero_survey_by_id

Get entity from Survey by key

list_all_churn_zero_survey_responses

Get entities from SurveyResponse

get_single_churn_zero_survey_response_by_id

Get entity from SurveyResponse by key

churn_zero_survey_responses_lookup_account

Get Account from SurveyResponse

churn_zero_survey_responses_lookup_contact

Get Contact from SurveyResponse

churn_zero_survey_responses_lookup_survey

Get Survey from SurveyResponse

list_all_churn_zero_tasks

Get entities from Task

get_single_churn_zero_task_by_id

Get entity from Task by key

churn_zero_tasks_lookup_account

Get Account from Task

churn_zero_tasks_lookup_contact

Get Contact from Task

churn_zero_tasks_lookup_journey

Get Journey from Task

churn_zero_tasks_lookup_meeting

Get Meeting from Task

churn_zero_tasks_lookup_note

Get Note from Task

churn_zero_tasks_lookup_task_priority

Get TaskPriority from Task

churn_zero_tasks_lookup_task_status

Get TaskStatus from Task

churn_zero_tasks_lookup_user_account

Get UserAccount from Task

list_all_churn_zero_task_priorities

Get entities from TaskPriority

get_single_churn_zero_task_priority_by_id

Get entity from TaskPriority by key

list_all_churn_zero_task_status

Get entities from TaskStatus

get_single_churn_zero_task_status_by_id

Get entity from TaskStatus by key

list_all_churn_zero_user_accounts

Get entities from UserAccount

get_single_churn_zero_user_account_by_id

Get entity from UserAccount by key

update_a_churn_zero_account_attribute_by_id

Set one account attribute (standard or custom field) through the HTTP push API. Standard fields: Name, NextRenewalDate, TotalContractAmount, IsActive, BillingAddressLine1/Line2/City/State/Zip, StartDate, EndDate, LicenseCount, OwnerUserAccount, ParentAccountExternalId.

create_a_churn_zero_account_attribute_increment

Add to a numeric account attribute (negative values subtract) through the HTTP push API.

update_a_churn_zero_contact_attribute_by_id

Set one contact attribute (standard or custom field) through the HTTP push API. Standard fields: FirstName, LastName, Email.

create_a_churn_zero_contact_attribute_increment

Add to a numeric contact attribute (negative values subtract) through the HTTP push API.

create_a_churn_zero_time_in_app

Record a contact's time in your app between two timestamps through the HTTP push API.

Why Truto

Why use Truto’s MCP server for ChurnZero

Other MCP servers give you a static tool list for one app. Truto gives you a managed, multi-tenant MCP infrastructure across 1000+ integrations.

Auto-generated, always up to date

Tools are dynamically generated from curated documentation — not hand-coded. As integrations evolve, tools stay current without manual maintenance.

Fine-grained access control

Scope each MCP server to read-only, write-only, specific methods, or tagged tool groups. Expose only what your AI agent needs — nothing more.

Multi-tenant by design

Each MCP server is scoped to a single connected account with its own credentials. The URL itself is the auth token — no shared secrets, no credential leaking across tenants.

Works with every MCP client

Standard JSON-RPC 2.0 protocol. Paste the URL into Claude, ChatGPT, Cursor, or any MCP-compatible agent framework — tools are discovered automatically.

Built-in auth, rate limits, and error handling

Tool calls execute through Truto’s proxy layer with automatic OAuth refresh, rate-limit handling, and normalized error responses. No raw API plumbing in your agent.

Expiring and auditable servers

Create time-limited MCP servers for contractors or automated workflows. Optional dual-auth requires both the URL and a Truto API token for high-security environments.

How It Works

From zero to integrated

Start with ChurnZero in a free sandbox, usually ready within one business day. No boilerplate, no maintenance burden.

Link your customer’s ChurnZero account

Use Truto’s frontend SDK to connect your customer’s ChurnZero account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.

We handle authentication

Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.

Call our API, we call ChurnZero

Truto’s Proxy API is a 1-to-1 mapping of the ChurnZero API. You call us, we call ChurnZero, and pass the response back in the same cycle.

Unified response format

Every response follows a single format across all integrations. We translate ChurnZero’s pagination into unified cursor-based pagination. Data is always in the result attribute.

FAQs

Common questions about ChurnZero on Truto

Authentication, rate limits, data freshness, and everything else you need to know before you integrate.

What ChurnZero objects can I read through this integration?

Truto exposes read access to accounts, contacts, user accounts, events and event types, churn scores and their factors and calculations, journeys with their instances, milestones, milestone tasks, and progress records, meetings and meeting types, notes and note types, messages, tasks (with priorities and statuses), segments and segment column sets, and surveys with their responses.

Which write operations are supported?

You can create ChurnZero events, create time-in-app records, update account attributes by ID, create account attribute increments, update contact attributes by ID, and create contact attribute increments. Other objects are currently read-only through this integration.

How do end users connect their ChurnZero account?

Your users authenticate their ChurnZero workspace through Truto's hosted connection flow, and Truto manages credential storage and refresh so you never handle ChurnZero API keys directly in your product.

Can I look up accounts or contacts by my own system's ID?

Yes. Dedicated lookup endpoints let you resolve a ChurnZero account or contact by its external ID, which makes it straightforward to map records between your product and ChurnZero without storing ChurnZero IDs everywhere.

How do I keep usage-based health scores fresh?

Stream granular actions via the create event endpoint as they happen, and push session duration via create time-in-app on a cadence that matches your product's telemetry. Both feed directly into ChurnZero's health scoring inputs.

Can I see why an account is at risk, not just the score?

Yes. In addition to the primary churn score, you can list and retrieve churn score factors and factor calculations for an account, which expose the underlying drivers such as low usage or support volume so you can show a full risk breakdown.

Does Truto handle pagination and rate limits for ChurnZero?

Yes. List endpoints are normalized with consistent pagination, and Truto handles ChurnZero's API quirks and rate limit behavior so you can focus on product logic instead of transport details.

ChurnZero

Get ChurnZero integrated into your app

Our team understands what it takes to make a ChurnZero integration successful. A short, crisp 30 minute call with folks who understand the problem.