ServiceNow
API integration

list_all_service_now_sys_users

List sys_users records in ServiceNow. Returns fields such as sys_id, sys_created_on, sys_updated_on, active, and name for each user. Requires specifying the sys_users table.

get_single_service_now_sys_user_by_id

Get details about a specific sys_user in ServiceNow by id. Returns key fields such as sys_id, name, email, active status, roles, creation and update timestamps, and reference links.

create_a_service_now_sys_user

Create a sys_users record in ServiceNow. Returns fields of the new user record such as sys_id, user_name, name, and email. Only single record insertion is supported.

update_a_service_now_sys_user_by_id

Update sys_users record in ServiceNow using id. Returns updated fields such as sys_id, user_name, and other key attributes in the response.

delete_a_service_now_sys_user_by_id

Delete a specific sys_users record in ServiceNow. Requires id. No content is returned in the response.

service_now_sys_users_overwrite

Update sys_users record in ServiceNow with id. Returns updated fields such as sys_id, name, email, and active status in the response.

list_all_service_now_sys_user_roles

List sys_user_roles records in ServiceNow. Returns key fields like sys_id, name, and description for each role in the response.

get_single_service_now_sys_user_role_by_id

Get a specific sys_user_roles record in ServiceNow by id. Returns fields such as sys_id, role, user, and related record details.

create_a_service_now_sys_user_role

Create sys_user_roles record in ServiceNow. Inserts one record and returns fields such as sys_id, name, and description.

update_a_service_now_sys_user_role_by_id

Update a sys_user_roles record in ServiceNow. Requires id. Returns updated fields such as role details and metadata in the response.

delete_a_service_now_sys_user_role_by_id

Delete sys_user_roles record in ServiceNow. Requires id. Returns empty response on successful deletion.

service_now_sys_user_roles_overwrite

Update sys_user_roles record in ServiceNow. Requires id. Returns updated fields such as role, user, and other key role assignment details in the response.

list_all_service_now_sys_user_groups

List groups in ServiceNow (sys_user_group table). Returns group records with standard fields such as sys_id, name, description, manager, email. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sys_user_group_by_id

Get a single ServiceNow group (sys_user_group) by sys_id. Returns the record's fields including sys_id, name, description, manager, email. Required: id.

create_a_service_now_sys_user_group

Create a group in ServiceNow (sys_user_group). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, name, description, manager, email. Required: name.

update_a_service_now_sys_user_group_by_id

Update a ServiceNow group (sys_user_group) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_sys_user_group_by_id

Delete a ServiceNow group (sys_user_group) by sys_id. Returns an empty response on success. Required: id.

service_now_sys_user_groups_overwrite

Overwrite a ServiceNow group (sys_user_group) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_sys_group_members

List group membership (user-to-group link)s in ServiceNow (sys_user_grmember table). Returns group membership (user-to-group link) records with standard fields such as sys_id, user, group. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sys_group_member_by_id

Get a single ServiceNow group membership (user-to-group link) (sys_user_grmember) by sys_id. Returns the record's fields including sys_id, user, group. Required: id.

create_a_service_now_sys_group_member

Create a group membership (user-to-group link) in ServiceNow (sys_user_grmember). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, user, group. Required: user, group.

update_a_service_now_sys_group_member_by_id

Update a ServiceNow group membership (user-to-group link) (sys_user_grmember) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_sys_group_member_by_id

Delete a ServiceNow group membership (user-to-group link) (sys_user_grmember) by sys_id. Returns an empty response on success. Required: id.

service_now_sys_group_members_overwrite

Overwrite a ServiceNow group membership (user-to-group link) (sys_user_grmember) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_sys_user_has_roles

List user role assignments in ServiceNow (sys_user_has_role table). Returns user role assignment records with standard fields such as sys_id, user, role, granted_by, inherited. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sys_user_has_role_by_id

Get a single ServiceNow user role assignment (sys_user_has_role) by sys_id. Returns the record's fields including sys_id, user, role, granted_by, inherited. Required: id.

create_a_service_now_sys_user_has_role

Create a user role assignment in ServiceNow (sys_user_has_role). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, user, role, granted_by, inherited. Required: user, role.

update_a_service_now_sys_user_has_role_by_id

Update a ServiceNow user role assignment (sys_user_has_role) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_sys_user_has_role_by_id

Delete a ServiceNow user role assignment (sys_user_has_role) by sys_id. Returns an empty response on success. Required: id.

service_now_sys_user_has_roles_overwrite

Overwrite a ServiceNow user role assignment (sys_user_has_role) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_sys_dictionary

List dictionary entries (column definitions) from sys_dictionary: table name, column name, label, type, max length, reference table and mandatory/read-only flags. Filter with sysparm_query, e.g. name=sys_user^elementISNOTEMPTY^active=true for one table's columns. Requires read access to sys_dictionary (typically admin).

list_all_service_now_sys_db_object

List records for a specific table in ServiceNow. Requires sys_db_object. Returns key fields of each record in result.

get_single_service_now_sys_db_object_by_id

Get a record from a specific table in ServiceNow. Requires sys_db_object and id. Returns all fields for the record, such as sys_id, sys_created_on, and field values.

create_a_service_now_sys_db_object

Create a new sys_db_object record in ServiceNow. Requires id. Returns fields of the inserted record including its unique identifiers and values.

update_a_service_now_sys_db_object_by_id

Update a specific sys_db_object record in ServiceNow using id. The response returns updated fields of the sys_db_object record.

delete_a_service_now_sys_db_object_by_id

Delete a specific record in ServiceNow. Requires table_name and id. Returns an empty response upon successful deletion.

service_now_sys_db_object_overwrite

Update a sys_db_object record in ServiceNow. Requires id. Returns updated fields of the sys_db_object record in the response.

list_all_service_now_incident

List incidents in ServiceNow. Returns incident records with key fields such as sys_id, short_description, number, and state.

get_single_service_now_incident_by_id

Get a specific incident record in ServiceNow. Requires id. Returns fields such as sys_id, number, short_description, and state in the response.

create_a_service_now_incident

Create an incident in ServiceNow. Returns sys_id, number, short_description, priority, impact, urgency, state, assigned_to, assignment_group, incident_state, and key metadata fields for the created incident.

update_a_service_now_incident_by_id

Update an incident in ServiceNow. Requires id. Returns fields such as number (incident number), state, short_description, priority, category, assignment_group, assigned_to, sys_created_on, sys_updated_on, and sys_id for tracking updates.

service_now_incident_overwrite

Update a specific incident in ServiceNow. Requires id. Returns key fields including short_description, number, incident_state, priority, assignment_group, caller_id, opened_at, and sys_id in the response.

delete_a_service_now_incident_by_id

Delete a specific incident in ServiceNow using id. Returns an empty response if successful.

list_all_service_now_problem

List problems in ServiceNow. Returns key fields such as sys_id, short_description, and state for each problem.

get_single_service_now_problem_by_id

Get a specific problem record in ServiceNow identified by id. Returns all fields of the problem record in the response.

delete_a_service_now_problem_by_id

Delete problem record in ServiceNow. Requires id. The response confirms deletion of the specified problem.

create_a_service_now_problem

Create a new problem record in ServiceNow. Returns the problem's sys_id, number, and key record fields in the response.

update_a_service_now_problem_by_id

Update a specific problem record in ServiceNow. Requires id. Returns the updated problem fields and their new values in the response.

service_now_problem_overwrite

Update a specific problem record in ServiceNow. Requires id. Returns updated fields of the problem record.

list_all_service_now_sc_request

Get list of sc_request records in ServiceNow. Retrieves multiple request records from the sc_request table, returning key fields such as number, sys_id, and state.

get_single_service_now_sc_request_by_id

Get a specific sc_request record in ServiceNow. Requires id. Returns fields containing the sc_request details.

create_a_service_now_sc_request

Create a new sc_request record in ServiceNow. Returns the newly created record's fields, including key identifiers and attributes.

update_a_service_now_sc_request_by_id

Update a specific sc_request record in ServiceNow by id. Returns all updated fields such as number, state, priority, assignment_group, short_description, and sys_id as well as key reference and status fields in the response.

delete_a_service_now_sc_request_by_id

Delete sc_request record in ServiceNow by id. Returns status indicating successful deletion of the specified record.

service_now_sc_request_overwrite

Update a specific sc_request record in ServiceNow using id. The response returns the updated fields of the sc_request record.

list_all_service_now_change_request

List change_request records in ServiceNow. Returns an array of change_request objects with key fields such as sys_id, number, short_description, and state.

get_single_service_now_change_request_by_id

Get a change_request record in ServiceNow by id. Returns fields of the change_request record in the response.

create_a_service_now_change_request

Create a change_request in ServiceNow using api_version and table_name. Returns fields such as sys_id, number, and status in the response. Only single record insertion is supported.

update_a_service_now_change_request_by_id

Update a specific change_request in ServiceNow. Requires id. Returns updated fields of the change_request record in the response.

delete_a_service_now_change_request_by_id

Delete a specific change request in ServiceNow. Requires id. The response returns the status of the deletion operation.

service_now_change_request_overwrite

Update a specific change_request record in ServiceNow using id. Returns the updated fields and values in the response.

list_all_service_now_label_entry

List label_entry records in ServiceNow. Returns fields such as sys_id, name, and type in the response for each label_entry record.

get_single_service_now_label_entry_by_id

Get details of a specific label_entry in ServiceNow by id. Returns key fields of the record from the label_entry table.

create_a_service_now_label_entry

Create a label_entry record in ServiceNow. Returns key fields of the created label_entry record in the response.

update_a_service_now_label_entry_by_id

Update a specific label_entry in ServiceNow. Returns all updated fields such as sys_id, number, short_description, and assigned_to.

delete_a_service_now_label_entry_by_id

Delete a specific label_entry record in ServiceNow. Requires table_name and id. Returns status indicating if deletion was successful.

service_now_label_entry_overwrite

Update label_entry in ServiceNow using id. Returns updated fields of the label_entry in the response.

list_all_service_now_kb_knowledge

List kb_knowledge records in ServiceNow. Returns result array with sys_id and key article fields.

get_single_service_now_kb_knowledge_by_id

Get kb_knowledge record in ServiceNow using table_name and id. Returns all fields of the kb_knowledge record as defined in the table for the specified id.

create_a_service_now_kb_knowledge

Create a kb_knowledge record in ServiceNow. Returns created record fields such as number, sys_id, and sys_created_on. Only one record can be inserted per request.

update_a_service_now_kb_knowledge_by_id

Update a kb_knowledge record in ServiceNow. Requires id. Returns the updated record fields including key knowledge article properties.

delete_a_service_now_kb_knowledge_by_id

Delete kb_knowledge in ServiceNow using table_name and id. No content is returned in the response.

service_now_kb_knowledge_overwrite

Update a kb_knowledge record in ServiceNow. Requires table_name and id. Returns updated fields of the kb_knowledge record in the response.

list_all_service_now_kb_category

List kb_category records in ServiceNow. Returns key fields such as sys_id, title, parent, and order in the response.

get_single_service_now_kb_category_by_id

Get kb_category record in ServiceNow using table_name and id. Returns all fields of the kb_category record such as sys_id, name, and parent.

create_a_service_now_kb_category

Create a kb_category record in ServiceNow. Returns the created kb_category fields including key details such as sys_id, name, and parent. Only supports single record insertion.

update_a_service_now_kb_category_by_id

Update a kb_category record in ServiceNow using id. Returns the updated kb_category fields, such as sys_id and others included in the request body.

delete_a_service_now_kb_category_by_id

Delete kb_category record in ServiceNow. Requires id. Returns status information indicating success.

service_now_kb_category_over_write

Update kb_category in ServiceNow. Requires id. Returns fields such as sys_id, name, and updated information for the kb_category.

list_all_service_now_label

List label records in ServiceNow. Requires table_name. Returns result array with details for each label.

get_single_service_now_label_by_id

Get a label record in ServiceNow by id. Returns all fields for the specified record.

create_a_service_now_label

Create a new label record in ServiceNow. The response returns the id, name, and sys_created_on fields of the created label.

update_a_service_now_label_by_id

Update a specific label record in ServiceNow. Requires ID. Returns updated fields such as sys_id, sys_updated_on, and sys_updated_by for confirmation.

delete_a_service_now_label_by_id

Delete a specific label in ServiceNow. Requires id. Returns confirmation of deletion in the response.

service_now_label_overwrite

Update a specific label record in ServiceNow. Requires id. Returns updated fields of the label record in the response.

list_all_service_now_cmn_department

List cmn_department records in ServiceNow. Returns fields such as sys_id, name, and description for each department.

get_single_service_now_cmn_department_by_id

Get a specific cmn_department in ServiceNow. Requires id. Returns fields of the department record corresponding to the given id.

create_a_service_now_cmn_department

Create a cmn_department record in ServiceNow. Returns fields such as sys_id and name in the response. Only one record can be inserted per request.

update_a_service_now_cmn_department_by_id

Update a specific cmn_department record in ServiceNow using id. Returns updated fields such as sys_id, name, and additional department information.

delete_a_service_now_cmn_department_by_id

Delete cmn_department record in ServiceNow. Requires id. Returns status indicating success or failure of record deletion.

service_now_cmn_department_overwrite

Update a cmn_department record in ServiceNow. Requires id. Returns the updated department fields in the response.

list_all_service_now_sys_attachment

List sys_attachment records in ServiceNow. Returns fields such as sys_id, file_name, content_type, and table_name for each attachment.

get_single_service_now_sys_attachment_by_id

Get sys_attachment record in ServiceNow using id. Returns fields such as sys_id, file_name, content_type, size_bytes, and table_name for the specified attachment.

create_a_service_now_sys_attachment

Create a sys_attachment record in ServiceNow. Returns attachment record fields in result. Only single record insertion supported.

update_a_service_now_sys_attachment_by_id

Update a sys_attachment record in ServiceNow using id. Returns fields like file_name, content_type, and size in the response.

delete_a_service_now_sys_attachment_by_id

Delete a specific sys_attachment record in ServiceNow by id. No content is returned in the response.

service_now_sys_attachment_overwrite

Update a sys_attachment record in ServiceNow using id. Returns fields such as file_name, content_type, size_bytes, and download_link in the response.

service_now_sys_attachment_download

Download the raw file of a ServiceNow attachment by its sys_id. Get the sys_id (and file_name, content_type) from the list sys_attachment tool, filtering by table_name and table_sys_id for a record's attachments. Returns the raw file, stored as a downloadable file. Required: id.

list_all_service_now_task

List tasks in ServiceNow. Returns key fields such as sys_id, short_description, sys_created_on, state, and other task details for all tasks in the instance.

get_single_service_now_task_by_id

Get a specific task in ServiceNow by table_name and id. Returns all fields for the task record, such as sys_id, number, state, assigned_to, and short_description.

create_a_service_now_task

Create a new task record in ServiceNow in the specified table_name. Requires table_name. Returns fields such as sys_id (unique identifier), number, short_description, state, priority, and other task details in the response.

update_a_service_now_task_by_id

Update a task in ServiceNow. Requires id. Returns updated fields for the task including key data from the name-value pairs supplied in the request.

delete_a_service_now_task_by_id

Delete task record by id in ServiceNow. Requires table_name and id. Returns success status of the deletion operation.

service_now_task_overwrite

Update an existing task in ServiceNow. Requires id. Returns all updated fields of the task record in the response.

list_all_service_now_sys_journal_field

List sys_journal_field records in ServiceNow. Returns fields such as value, element_id, element, name, and sys_id for each record.

get_single_service_now_sys_journal_field_by_id

Get a sys_journal_field record by id in ServiceNow. Returns fields such as value, name, element_id, created_on, and updated_on in the response. Requires id.

create_a_service_now_sys_journal_field

Create a sys_journal_field record in ServiceNow. Returns key fields of the created journal entry, such as its unique identifiers and details. Only single record insertion is supported.

update_a_service_now_sys_journal_field_by_id

Update a specific sys_journal_field record in ServiceNow using id. Returns updated fields such as value, element_id, and sys_updated_on in the response.

delete_a_service_now_sys_journal_field_by_id

Delete a sys_journal_field record in ServiceNow. Requires id. Returns status of the deletion.

service_now_sys_journal_field_overwrite

Update a sys_journal_field record in ServiceNow. Requires id. Returns updated fields including value, element_id, table_name, element, and journal_entry.

list_all_service_now_sc_task

List sc_task records in ServiceNow. Returns an array of sc_task records with key fields such as sys_id, number, short_description, and state.

get_single_service_now_sc_task_by_id

Get a specific sc_task record in ServiceNow. Requires table_name and id. Returns key fields such as sys_id and all available properties for the record.

create_a_service_now_sc_task

Create sc_task record in ServiceNow. Returns the sys_id, number, and other fields of the newly created task. Only single record insertion is supported.

update_a_service_now_sc_task_by_id

Update sc_task record in ServiceNow. Requires id. Returns updated fields including sys_id, short_description, state, and other relevant fields in the response.

delete_a_service_now_sc_task_by_id

Delete a specific sc_task record in ServiceNow. Requires id. No content returned in the response.

service_now_sc_task_overwrite

Update sc_task record in ServiceNow using id. Returns updated fields such as number, sys_id, and state in the response.

list_all_service_now_live_message

List Connect chat messages in ServiceNow (live_message table). Returns Connect chat message records with standard fields such as sys_id, group, profile, message, reply_to. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_live_message_by_id

Get a single ServiceNow Connect chat message (live_message) by sys_id. Returns the record's fields including sys_id, group, profile, message, reply_to. Required: id.

create_a_service_now_live_message

Create a Connect chat message in ServiceNow (live_message). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, group, profile, message, reply_to. Required: group, message.

update_a_service_now_live_message_by_id

Update a ServiceNow Connect chat message (live_message) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_live_message_by_id

Delete a ServiceNow Connect chat message (live_message) by sys_id. Returns an empty response on success. Required: id.

service_now_live_message_overwrite

Overwrite a ServiceNow Connect chat message (live_message) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_cmn_location

List locations in ServiceNow (cmn_location table). Returns location records with standard fields such as sys_id, name, full_name, street, city. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_cmn_location_by_id

Get a single ServiceNow location (cmn_location) by sys_id. Returns the record's fields including sys_id, name, full_name, street, city. Required: id.

create_a_service_now_cmn_location

Create a location in ServiceNow (cmn_location). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, name, full_name, street, city. Required: name.

update_a_service_now_cmn_location_by_id

Update a ServiceNow location (cmn_location) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_cmn_location_by_id

Delete a ServiceNow location (cmn_location) by sys_id. Returns an empty response on success. Required: id.

service_now_cmn_location_overwrite

Overwrite a ServiceNow location (cmn_location) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_core_company

List companys in ServiceNow (core_company table). Returns company records with standard fields such as sys_id, name, street, city, state. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_core_company_by_id

Get a single ServiceNow company (core_company) by sys_id. Returns the record's fields including sys_id, name, street, city, state. Required: id.

create_a_service_now_core_company

Create a company in ServiceNow (core_company). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, name, street, city, state. Required: name.

update_a_service_now_core_company_by_id

Update a ServiceNow company (core_company) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_core_company_by_id

Delete a ServiceNow company (core_company) by sys_id. Returns an empty response on success. Required: id.

service_now_core_company_overwrite

Overwrite a ServiceNow company (core_company) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_kb_knowledge_base

List knowledge bases in ServiceNow (kb_knowledge_base table). Returns knowledge base records with standard fields such as sys_id, title, description, owner, kb_managers. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_kb_knowledge_base_by_id

Get a single ServiceNow knowledge base (kb_knowledge_base) by sys_id. Returns the record's fields including sys_id, title, description, owner, kb_managers. Required: id.

create_a_service_now_kb_knowledge_base

Create a knowledge base in ServiceNow (kb_knowledge_base). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, title, description, owner, kb_managers. Required: title.

update_a_service_now_kb_knowledge_base_by_id

Update a ServiceNow knowledge base (kb_knowledge_base) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_kb_knowledge_base_by_id

Delete a ServiceNow knowledge base by sys_id. Note: ServiceNow does not allow knowledge bases to be deleted (KBKnowledgeBaseSNC.canDelete always returns false, and the delete ACL is not overridden by admin), so this call returns 403 "Operation Failed" on standard instances. To remove a knowledge base, retire it instead with update_a_service_now_kb_knowledge_base_by_id and active=false. Required: id.

service_now_kb_knowledge_base_overwrite

Overwrite a ServiceNow knowledge base (kb_knowledge_base) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_kb_feedback

List knowledge feedback entrys in ServiceNow (kb_feedback table). Returns knowledge feedback entry records with standard fields such as sys_id, article, user, comments, rating. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_kb_feedback_by_id

Get a single ServiceNow knowledge feedback entry (kb_feedback) by sys_id. Returns the record's fields including sys_id, article, user, comments, rating. Required: id.

create_a_service_now_kb_feedback

Create a knowledge feedback entry in ServiceNow (kb_feedback). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, article, user, comments, rating. Required: article.

update_a_service_now_kb_feedback_by_id

Update a ServiceNow knowledge feedback entry (kb_feedback) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_kb_feedback_by_id

Delete a ServiceNow knowledge feedback entry (kb_feedback) by sys_id. Returns an empty response on success. Required: id.

service_now_kb_feedback_overwrite

Overwrite a ServiceNow knowledge feedback entry (kb_feedback) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_sys_email

List email records in ServiceNow (sys_email table). Returns email record records with standard fields such as sys_id, type, recipients, copied, blind_copied. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sys_email_by_id

Get a single ServiceNow email record (sys_email) by sys_id. Returns the record's fields including sys_id, type, recipients, copied, blind_copied. Required: id.

create_a_service_now_sys_email

Create a email record in ServiceNow (sys_email). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, type, recipients, copied, blind_copied.

update_a_service_now_sys_email_by_id

Update a ServiceNow email record (sys_email) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_sys_email_by_id

Delete a ServiceNow email record (sys_email) by sys_id. Returns an empty response on success. Required: id.

service_now_sys_email_overwrite

Overwrite a ServiceNow email record (sys_email) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_cmn_schedule

List schedules in ServiceNow (cmn_schedule table). Returns schedule records with standard fields such as sys_id, name, description, time_zone, type. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_cmn_schedule_by_id

Get a single ServiceNow schedule (cmn_schedule) by sys_id. Returns the record's fields including sys_id, name, description, time_zone, type. Required: id.

create_a_service_now_cmn_schedule

Create a schedule in ServiceNow (cmn_schedule). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, name, description, time_zone, type. Required: name.

update_a_service_now_cmn_schedule_by_id

Update a ServiceNow schedule (cmn_schedule) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_cmn_schedule_by_id

Delete a ServiceNow schedule (cmn_schedule) by sys_id. Returns an empty response on success. Required: id.

service_now_cmn_schedule_overwrite

Overwrite a ServiceNow schedule (cmn_schedule) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

list_all_service_now_em_event

List Event Management events in ServiceNow (em_event table). Returns Event Management event records with standard fields such as sys_id, source, node, type, resource. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

create_a_service_now_em_event

Create a Event Management event in ServiceNow (em_event). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, source, node, type, resource. Required: source.

get_single_service_now_em_event_by_id

Get a single ServiceNow Event Management event (em_event) by sys_id. Returns the record's fields including sys_id, source, node, type, resource. Required: id.

update_a_service_now_em_event_by_id

Update a ServiceNow Event Management event (em_event) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_em_event_by_id

Delete a ServiceNow Event Management event (em_event) by sys_id. Returns an empty response on success. Required: id.

service_now_em_event_overwrite

Overwrite a ServiceNow Event Management event (em_event) by sys_id with PUT, writing the fields sent in the body. Returns the updated record. Required: id.

get_single_service_now_table_metadatum_by_id

Get records of a ServiceNow table by table name, calling the Table API for that table with sysparm_metadata=true. Pass the table name (not a record sys_id) as id. Returns {result: [...records]}. Required: id.

list_all_service_now_table_metadata

List the dictionary entries (column definitions) of a ServiceNow table, with all sys_dictionary fields. Required: table_name.

list_all_service_now_table_config

List the column definitions of a ServiceNow table from sys_dictionary: element (column name), internal_type, reference, mandatory, max_length, attributes, default_value and active. Use it to discover valid field names before building queries or request bodies. Required: table_name.

list_all_service_now_customer_account

List customer accounts in ServiceNow (customer_account table). Returns customer account records with standard fields such as sys_id, name, number, street, city. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_customer_account_by_id

Get a single ServiceNow customer account (customer_account) by sys_id. Returns the record's fields including sys_id, name, number, street, city. Required: id.

create_a_service_now_customer_account

Create a customer account in ServiceNow (customer_account). Send the field values in the body; reference fields take sys_ids. Returns the created record including its sys_id, name, number, street, city. Required: name.

update_a_service_now_customer_account_by_id

Update a ServiceNow customer account (customer_account) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

delete_a_service_now_customer_account_by_id

Delete a ServiceNow customer account (customer_account) by sys_id. Returns an empty response on success. Required: id.

list_all_service_now_customer_contact

List customer contacts in ServiceNow (customer_contact table). Returns customer contact records with standard fields such as sys_id, user_name, first_name, middle_name, last_name. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_customer_contact_by_id

Get a single ServiceNow customer contact (customer_contact) by sys_id. Returns the record's fields including sys_id, user_name, first_name, middle_name, last_name. Required: id.

list_all_service_now_sn_hr_core_profile

List HR profiles in ServiceNow (sn_hr_core_profile table). Returns HR profile records with standard fields such as sys_id, user, employee_number, position, employment_type. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sn_hr_core_profile_by_id

Get a single ServiceNow HR profile (sn_hr_core_profile) by sys_id. Returns the record's fields including sys_id, user, employee_number, position, employment_type. Required: id.

update_a_service_now_sn_hr_core_profile_by_id

Update a ServiceNow HR profile (sn_hr_core_profile) by sys_id with PATCH; only the fields sent are changed. Returns the updated record under result. Required: id.

list_all_service_now_cmdb_ci_service

List business service (CMDB CI)s in ServiceNow (cmdb_ci_service table). Returns business service (CMDB CI) records with standard fields such as sys_id, name, short_description, operational_status, busines_criticality. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_cmdb_ci_service_by_id

Get a single ServiceNow business service (CMDB CI) (cmdb_ci_service) by sys_id. Returns the record's fields including sys_id, name, short_description, operational_status, busines_criticality. Required: id.

list_all_service_now_sn_hr_core_job

List HR jobs in ServiceNow (sn_hr_core_job table). Returns HR job records with standard fields such as sys_id, user, position, primary, job_code. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sn_hr_core_job_by_id

Get a single ServiceNow HR job (sn_hr_core_job) by sys_id. Returns the record's fields including sys_id, user, position, primary, job_code. Required: id.

list_all_service_now_sn_employee_profile

List employee profiles in ServiceNow (sn_employee_profile table). Returns employee profile records with standard fields such as sys_id, user, active. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

list_all_service_now_sn_hr_core_position

List HR positions in ServiceNow (sn_hr_core_position table). Returns HR position records with standard fields such as sys_id, position, job_code, description, department. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sn_hr_core_position_by_id

Get a single ServiceNow HR position (sn_hr_core_position) by sys_id. Returns the record's fields including sys_id, position, job_code, description, department. Required: id.

list_all_service_now_sn_customerservice_cases

List customer service cases in ServiceNow (sn_customerservice_case table). Returns customer service case records with standard fields such as sys_id, number, short_description, description, state. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sn_customerservice_case_by_id

Get a single ServiceNow customer service case (sn_customerservice_case) by sys_id. Returns the record's fields including sys_id, number, short_description, description, state. Required: id.

list_all_service_now_sn_customerservice_tasks

List customer service tasks in ServiceNow (sn_customerservice_task table). Returns customer service task records with standard fields such as sys_id, number, short_description, description, state. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sn_customerservice_task_by_id

Get a single ServiceNow customer service task (sn_customerservice_task) by sys_id. Returns the record's fields including sys_id, number, short_description, description, state. Required: id.

list_all_service_now_sys_choice

List choice list entrys in ServiceNow (sys_choice table). Returns choice list entry records with standard fields such as sys_id, name, element, value, label. Filter with sysparm_query (encoded query, e.g. active=true^ORDERBYDESCsys_updated_on) and choose columns with sysparm_fields.

get_single_service_now_sys_choice_by_id

Get a single ServiceNow choice list entry (sys_choice) by sys_id. Returns the record's fields including sys_id, name, element, value, label. Required: id.

create_a_service_now_attachment

Upload a binary file as an attachment in ServiceNow. Returns the created attachment metadata record including its id, created_at, and updated_at. The binary file is supplied as the request payload.

delete_a_service_now_attachment_by_id

Delete an attachment in ServiceNow by id. Returns an empty 204 response on success. Required: id.

get_single_service_now_attachment_by_id

Get metadata for a single attachment in ServiceNow. Returns the attachment metadata record including its id, created_at, and updated_at. Required: id.

list_all_service_now_attachments

List attachment metadata in ServiceNow. Returns a list of attachment metadata records, each including id (the ServiceNow sys_id) and upstream-defined metadata fields (attributes).

service_now_attachments_upload_base_64

'Upload a base64-encoded file as an attachment on a ServiceNow record (via the ECC queue AttachmentCreator). Returns the ecc_queue record that queued the attachment; the sys_attachment is created asynchronously. Required: table_name, table_sys_id, file_name, content_type, encoded_file.'

create_a_service_now_batch

Send multiple REST API requests to ServiceNow in a single batch call. Returns a batch response whose contents depend on the individual requests included in the batch.

create_a_service_now_import_set

Insert data into a ServiceNow import set staging table and trigger its transform maps synchronously. Returns: import_set_id, multi_import_set_id. Required: staging_table_name, plus the staging table's import fields as name-value pairs in the body (String values only).

service_now_records_bulk_delete

Delete a record from a ServiceNow table by sys_id. Returns the deleted record's fields, including sys_id, number, and short_description. Requires table_name and sys_id.

service_now_records_bulk_update

Fully update an existing record in a ServiceNow table, replacing its fields with the values in the request body. Returns: sys_id, number, short_description, description, sys_class_name, sys_created_on, sys_updated_on, state, priority, assignment_group, upon_approval, location, expected_start, reopen_count, close_notes, additional_assignee_list, impact, urgency, correlation_id, sys_tags,…

create_a_service_now_record

Create a single record in a ServiceNow table. Multiple record insertion is not supported by this method. Returns: sys_id, number, short_description, description, sys_class_name, sys_created_on, sys_updated_on, state, priority, assignment_group, upon_approval, location, expected_start, reopen_count, close_notes, additional_assignee_list, impact, urgency, correlation_id, sys_tags, sys_domain,…

get_single_service_now_record_by_id

Get a single record from a ServiceNow table by id (sys_id). Returns the record's fields, including sys_id, number, short_description, sys_class_name, sys_created_on, and sys_updated_on. Requires table_name and id.

service_now_records_partial_update

Partially update an existing record in a ServiceNow table with the name-value pairs included in the request body. Returns: sys_id, number, short_description, description, sys_class_name, sys_created_on, sys_updated_on, state, priority, assignment_group, upon_approval, location, expected_start, reopen_count, close_notes, additional_assignee_list, impact, urgency, correlation_id, sys_tags,…

create_a_service_now_scim_group

Create a SCIM group in ServiceNow. Returns the created group object including its id, schemas, displayName, members, and meta. Required: displayName.

delete_a_service_now_scim_group_by_id

Delete a ServiceNow SCIM group by id. Returns an empty 204 response on success. Required: id.

get_single_service_now_scim_group_by_id

Get a single ServiceNow SCIM group by id. Returns the group object including its id, schemas, displayName, members, and meta. Required: id.

list_all_service_now_scim_groups

List ServiceNow SCIM groups via the System for Cross-domain Identity Management interface. Returns group records including id, schemas, displayName, members, and meta.

service_now_scim_groups_partial_update

Patch a ServiceNow group via the SCIM API (PATCH /scim/Groups/{id}) using SCIM PatchOp operations, e.g. add/remove members or replace displayName. Returns the updated SCIM group (id, displayName, members, meta). Required: id, Operations.

update_a_service_now_scim_group_by_id

Update the specified group in ServiceNow via its SCIM interface by overwriting the group identified by id. Returns the updated group resource including its id and its schema-defined group attributes. Required: id.

create_a_service_now_scim_user

Create a user in ServiceNow via the SCIM v2 API. Returns the created SCIM user (id, userName, name, emails, active, meta). Required: schemas and userName (SCIM attribute names are camelCase).

delete_a_service_now_scim_user_by_id

Delete a user in ServiceNow by id via the SCIM API. Returns an empty 204 response on success.

get_single_service_now_scim_user_by_id

Get a single user in ServiceNow by id via the SCIM API. Returns the full SCIM user object including id, user_name, name, emails, active, and meta. Required: id.

list_all_service_now_scim_users

List users in ServiceNow via the SCIM API. Returns a paginated collection of SCIM user objects, each including id, user_name, name, emails, and active.

service_now_scim_users_partial_update

Partially update a user in ServiceNow by id via the SCIM API (PATCH). Returns the updated SCIM user object including id, user_name, name, emails, active, and meta. Required: id.

update_a_service_now_scim_user_by_id

Update a user in ServiceNow via the SCIM API. Returns the updated user resource including its id. Required: id.

service_now_service_catalog_add_cart_item

Add an item to the current ServiceNow Service Catalog cart. Returns the updated cart including cart_id, subtotal_price, subtotal_recurring_price, total_title, and the cart items with per-item pricing and delivery details.

service_now_service_catalog_add_to_cart

Add the specified catalog item to the current user's ServiceNow Service Catalog cart with quantity and variables. Returns the updated cart including cart_id, subtotal_price, total_title, and the cart items with per-item pricing and delivery details. Required: sys_id.

service_now_service_catalog_checkout_cart

Check out the current ServiceNow Service Catalog cart and place the order. Returns the created request record including sys_id, number, request_number, request_id, and table.

service_now_service_catalog_delete_cart_item

Delete the specified item from the current ServiceNow Service Catalog cart. Returns the updated cart including cart_id, items, and per-item details such as item_name, quantity, price, and cart_item_id. Required: cart_id.

service_now_service_catalog_empty_cart

Empty a ServiceNow Service Catalog cart by deleting the specified cart and all of its contents. Returns the cart response including cart_id, items, and per-item details such as item_name, quantity, price, and cart_item_id. Required: sys_id.

service_now_service_catalog_get_cart

Get the items in the logged-in user's ServiceNow Service Portal cart. Returns: result.

service_now_service_catalog_get_catalog

Get a single ServiceNow Service Catalog by id. Returns: sys_id, result. Required: catalog_id.

service_now_service_catalog_get_item

Get a ServiceNow Service Catalog item's details by id. Returns the item's catalogs list (each with the catalog title and sys_id) plus attributes for the item-specific fields. Required: item_id.

service_now_service_catalog_get_item_variables

Get the variable definitions for a ServiceNow Service Catalog item by id. Returns the variable definitions keyed by variable name in attributes; the shape depends on the item's variable set. Required: sys_id.

service_now_service_catalog_list_catalog_categories

List the categories in a ServiceNow Service Catalog. Returns the categories list including each category's title, sys_id, count, description, and child_categories. Required: sys_id.

service_now_service_catalog_list_catalogs

List the ServiceNow Service Catalog catalogs the requesting user can access. Returns, for each catalog: sys_id, title, has_categories, has_items, and desktop_image. No required parameters; the catalogs returned depend on the caller's access and passed-in parameters.

service_now_service_catalog_list_categories

List Service Catalog categories (sc_category table) across all catalogs. Returns result[] with sys_id, title, sc_catalog, parent, active. Use list_catalog_categories for one catalog. ...

service_now_service_catalog_list_items

List the ServiceNow Service Catalog catalog items for a specified catalog or category. Returns a result list of catalog item records; the per-item fields are not enumerated in the docs. No required parameters; the items returned depend on the caller's access and passed-in parameters.

service_now_service_catalog_order_item

Order a Service Catalog item immediately in ServiceNow (buy now, without using a cart). Returns the created request record: sys_id, number, request_number, request_id, and table. Required: sys_id.

service_now_service_catalog_submit_cart_order

Submit the current ServiceNow Service Catalog cart as an order. Returns the created request record: sys_id, number, request_number, request_id, and table.

list_all_service_now_stats

Compute aggregate statistics (avg, max, min, sum, count) for records in a ServiceNow table. Returns grouped entries with stats (aggregate values per field) and groupby_fields (grouped field name and value); the exact shape depends on the table and parameters used. Required: table_name. Specify sysparm_count or sysparm_avg/max/min/sum_fields or no aggregate operation is performed.