SolarWinds Service Desk

SolarWinds Service Desk

API integration

Expand your

Helpdesk

integrations with the

SolarWinds Service Desk

API integration.

Perform all CRUD operations through our Proxy and Unified APIs.

Perform all CRUD operations through our Proxy and Unified APIs.

Talk to us

Talk to us

Trusted by world-class product and engineering teams

Trusted by world-class product and engineering teams

Building AI Agents for

SolarWinds Service Desk

?

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

Building AI Agents for

SolarWinds Service Desk

?

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

superAI

Comprehensive SolarWinds Service Desk AI Agent toolset with fine-grained access control and MCP Server capabilities. SolarWinds Service Desk MCP Servers works seamlessly with Cursor and Claude AI editors for immediate consumption. Integrates with all popular LLM frameworks including LangChain and PyDantic for advanced AI orchestration.

list_all_solarwindsservicedesk_roles

In Zoho Bigin, each organization has a defined set of roles that determine data access based on a hi…

get_single_solarwindsservicedesk_role_by_id

Use this endpoint to get a single role in the Solar Winds Service Desk account. It always requires t…

create_a_solarwindsservicedesk_user

Use this endpoint to create a user in the Solar Winds Service Desk account.…

delete_a_solarwindsservicedesk_user_by_id

Use this endpoint to delete a single user in the Zoho Bigin account. It always requires the ID to de…

list_all_solarwindsservicedesk_users

A user is someone who has access to an organization in Bigin. Use this endpoint to get all users in…

get_single_solarwindsservicedesk_user_by_id

Use this endpoint to get a single user in the Zoho Bigin account. It always requires the ID to fetch…

update_a_solarwindsservicedesk_user_by_id

Use this endpoint to update a user in the Solar Winds Service Desk account. It always requires the I…

create_a_solarwindsservicedesk_group

Use this endpoint to create a group in the Solar Winds Service Desk account.…

delete_a_solarwindsservicedesk_group_by_id

Use this endpoint to delete a group in the Solar Winds Service Desk account. It always requires the…

update_a_solarwindsservicedesk_group_by_id

Use this endpoint to update a group in the Solar Winds Service Desk account. It always requires the…

get_single_solarwindsservicedesk_group_by_id

Use this endpoint to get a single group in the Solar Winds Service Desk account. It always requires…

list_all_solarwindsservicedesk_groups

Use this endpoint to get all groups in the Solar Winds Service Desk account. Use the name query para…

solarwindsservicedesk_attachments_download

Use this endpoint to download the files attached to incidents in the Solar Winds Service Desk accoun…

create_a_solarwindsservicedesk_comment

Use this endpoint to create a comment in the Solar Winds Service Desk account.…

delete_a_solarwindsservicedesk_comment_by_id

Use this endpoint to delete a comment in the Solar Winds Service Desk account. It always requires th…

update_a_solarwindsservicedesk_comment_by_id

Use this endpoint to update a comment in the Solar Winds Service Desk account. It always requires th…

create_a_solarwindsservicedesk_user

Use this endpoint to create a user in the Solar Winds Service Desk account.…

delete_a_solarwindsservicedesk_user_by_id

Use this endpoint to delete a single user in the Zoho Bigin account. It always requires the ID to de…

list_all_solarwindsservicedesk_users

A user is someone who has access to an organization in Bigin. Use this endpoint to get all users in…

get_single_solarwindsservicedesk_user_by_id

Use this endpoint to get a single user in the Zoho Bigin account. It always requires the ID to fetch…

update_a_solarwindsservicedesk_user_by_id

Use this endpoint to update a user in the Solar Winds Service Desk account. It always requires the I…

get_single_solarwindsservicedesk_task_by_id

Use this endpoint to get a single task related to an incident in the Solar Winds Service Desk accoun…

Enhanced

SolarWinds Service Desk

with AI Capabilities

AI Agent Toolset

AI Agent Toolset

MCP Server capabilities for seamless AI tool calling across all integration APIs

MCP Server capabilities for seamless AI tool calling across all integration APIs

Fine-Grained Control

Fine-Grained Control

Granular access control for all operations with custom method support

Granular access control for all operations with custom method support

Unlimited Customization

Unlimited Customization

Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.

Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.

Developer-First

Developer-First

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Unified APIs for

SolarWinds Service Desk

Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs. You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.

Roles

The Role object represents a role of a User.

View Docs

Unified User Directory API

Users

The User object represents a User.

View Docs

Unified User Directory API

Groups

Groups are a collection of users in the source application. In some applications, they might also be called Teams.

View Docs

Unified User Directory API

Accounts

Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them.

View Docs

Unified Ticketing API

Attachments

Attachments are the files associated with a ticket or a comment.

View Docs

Unified Ticketing API

Collections

Tickets and contacts can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. Yo…

View Docs

Unified Ticketing API

Comments

Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.

View Docs

Unified Ticketing API

Teams

Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.

View Docs

Unified Ticketing API

Tickets

Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.

View Docs

Unified Ticketing API

Ticket status

Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.

View Docs

Unified Ticketing API

Ticket priorities

Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities.

View Docs

Unified Ticketing API

Users

Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.

View Docs

Unified Ticketing API

Tasks

Task represent a smaller subdivision of a Ticket, which could be the list of things to do in a Ticket.

View Docs

Unified Ticketing API

Proxy API for

SolarWinds Service Desk

Access all of the

SolarWinds Service Desk

API without worrying about authentication and pagination. 

Truto's Proxy APIs are a 1-to-1 mapping of the

SolarWinds Service Desk

Helpdesk

API.

API call us you

You call us, we call

SolarWinds Service Desk

and pass the response back in the same cycle.

Access all of the

SolarWinds Service Desk

API without worrying about authentication and pagination. 

Truto's Proxy APIs are a 1-to-1 mapping of the

SolarWinds Service Desk

Helpdesk

API, you call us

we call

SolarWinds Service Desk

and pass the response back in the same cycle.

Account Linking

Account Linking

Use Truto's frontend SDK to link your

customer's

SolarWinds Service Desk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Account Linking

Account Linking

Use Truto's frontend SDK to link your

customer's

SolarWinds Service Desk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Seamless authentication 

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Seamless authentication 

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Unified response format

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

SolarWinds Service Desk

We translate

pagination

Unified response format

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

SolarWinds Service Desk

We translate

pagination

Get

Get

SolarWinds Service Desk

SolarWinds Service Desk

integrated into your app

integrated into your app

without the hassle

without the hassle

Our team understands what it takes to make a unified API implementation successful.

Our team understands what it takes to make a unified API implementation successful.

Boost customer satisfaction

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Boost customer satisfaction

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Developers

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Developers

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Profits

Boost profits 

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Profits

Boost profits 

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Wow Experience

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

Wow Experience

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

✨ Powered by AI

Tick Icon

Customize the mappings as you need using AI.

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Build your own unified API from scratch, aided by AI.

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

We have been able to dramatically accelerate our GTM timeline by several months as a result of Truto. The devs at Truto worked with us to build a unified API structure with our team so that we have a solid base for future integrations as well. The support has been very quick to respond to our inquiries and provide timely resolutions for our requests.

Josh Benson,

CEO of Omnitrain