Default
Flock
API integration
Ship Default features without building the integration. Full Flock API access via Proxy — extend models and mappings to fit your product.
Talk to us
Use Cases
Why integrate with Flock
Common scenarios for SaaS companies building Flock integrations for their customers.
Push real-time alerts into Flock channels
SaaS companies offering monitoring, incident management, or DevOps tools can send automated notifications—like build failures, P1 alerts, or deployment statuses—directly into designated Flock channels, keeping engineering teams informed without context-switching.
Sync user directories for targeted messaging
B2B SaaS products need to map their own user records to Flock user IDs so they can route notifications, @mentions, and DMs to the right people. Pulling the Flock roster eliminates manual mapping and keeps recipient lists accurate as teams change.
Send interactive messages that drive action from chat
CRM, HR, and project management tools can send FlockML-powered messages with inline buttons—approve an expense, acknowledge an incident, rate your week—so end users take action inside Flock and the response syncs back to the originating SaaS platform.
Automate channel creation for structured workflows
SaaS products that manage projects, deals, or incidents can programmatically create and organize Flock channels—one per deal, one per sprint, one per incident—giving teams a dedicated space that's provisioned automatically when a workflow begins.
Enable conversational commands via slash integrations
By registering slash commands through FlockOS, a SaaS product lets end users trigger workflows—logging a call note, creating a task, pulling a report—directly from the Flock chat box, reducing the need to switch to a separate dashboard.
What You Can Build
Ship these features with Truto + Flock
Concrete product features your team can ship faster by leveraging Truto’s Flock integration instead of building from scratch.
Channel-based alert routing
Let your users select a Flock channel during setup and automatically deliver event-driven notifications—new tickets, deal stage changes, deployment results—into that channel in real time.
Actionable incident response messages
Send rich FlockML messages with Acknowledge, Escalate, or Resolve buttons so on-call engineers can update incident status without leaving the chat.
Automated employee pulse DMs
HR and engagement platforms can send scheduled direct messages to employees with inline rating buttons, capturing sentiment data back via webhook for analytics dashboards.
Dynamic incident or deal channels
Programmatically create a new Flock channel when a critical event occurs—like a P1 alert or a new enterprise deal—and auto-invite the relevant team members.
User directory sync for identity mapping
Pull the full Flock roster so your product can reliably resolve internal user IDs, enabling accurate @mentions, DM routing, and permission-aware notifications.
Rich link previews for SaaS records
Unfurl URLs pasted into Flock conversations into visual cards showing record details—task title, assignee, status, due date—so teammates get context at a glance.
How It Works
From zero to integrated
Go live with Flock in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Flock account
Use Truto’s frontend SDK to connect your customer’s Flock account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Flock
Truto’s Proxy API is a 1-to-1 mapping of the Flock API. You call us, we call Flock, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Flock’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Flock on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
What authentication method does Flock use for API access?
FlockOS uses OAuth 2.0. When an end user installs your app in their Flock workspace, an access token is issued that your integration uses to call Flock APIs on behalf of that workspace. Truto handles the OAuth flow, token storage, and refresh so you don't have to manage credentials directly.
Is the Flock integration available as a pre-built Unified API in Truto?
Not yet. Flock is available as a custom integration built on request. Truto will handle auth, pagination, and API abstraction for your specific use case. Contact the Truto team to scope and prioritize the endpoints you need.
What Flock API endpoints are most commonly needed?
The most requested capabilities are chat.sendMessage for posting messages, roster.listContacts for fetching the team directory, groups.list and groups.create for channel management, and webhook event subscriptions for capturing user actions and real-time events.
Does Flock support interactive messages and inline actions?
Yes. Flock supports FlockML, a markup language for rendering buttons, dropdowns, and other interactive elements inside chat messages. User interactions with these elements are delivered to your app via webhooks, enabling two-way workflows without leaving the chat.
Are there rate limits on the Flock API?
FlockOS enforces rate limits on API calls per token. Exact thresholds depend on the endpoint and your app's plan. Truto can implement retry logic and request throttling to help you stay within limits without dropping events.
Can I target both channels and individual users with messages?
Yes. The Flock messaging API supports sending to public channels, private groups, and individual users via direct messages. You can let your customers configure routing rules—for example, alerts go to a channel while personal reminders go as DMs.
Flock
Get Flock integrated into your app
Our team understands what it takes to make a Flock integration successful. A short, crisp 30 minute call with folks who understand the problem.
Talk to us