API integration
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integrations with the
Re:amaze
API integration.
Unified
APIs for
Re:amaze
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Roles
The Role object represents a role of a User.
Unified User Directory API
Users
The User object represents a User.
Unified User Directory API
Accounts
Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them.
Unified Ticketing API
Attachments
Attachments are the files associated with a ticket or a comment.
Unified Ticketing API
Collections
Tickets can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. You can differentiate between these grouping systems using the type attribute of a Collection.
Unified Ticketing API
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Unified Ticketing API
Contacts
Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.
Unified Ticketing API
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Unified Ticketing API
Ticket status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Unified Ticketing API
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
Unified Ticketing API
Proxy API for
Re:amaze
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Re:amaze
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