Ticketing
Monday.com
API integration
Ship Ticketing features without building the integration. Full Monday.com API access via Proxy, normalized data through Unified APIs — extend models and mappings to fit your product.
Talk to usUse Cases
Why integrate with Monday.com
Common scenarios for SaaS companies building Monday.com integrations for their customers.
Escalate support issues to engineering teams in Monday.com
Customer support SaaS platforms can let agents push unresolved bugs or feature requests directly into Monday.com boards as tickets, keeping engineering teams in their preferred workflow while maintaining bi-directional status sync.
Auto-create Monday.com tickets from monitoring alerts
Security, observability, and infrastructure SaaS products can automatically generate actionable Monday.com items when incidents or vulnerabilities are detected, ensuring IT teams triage issues without leaving their Work OS.
Sync customer onboarding tasks into Monday.com workspaces
Customer success and onboarding platforms can programmatically create structured ticket groups in Monday.com for implementation teams, mapping deal data like contract value and go-live dates into custom fields.
Enrich Monday.com tickets with external context
SaaS products that hold customer health scores, usage analytics, or CRM data can push live context into Monday.com items as comments or field updates, giving internal teams full visibility without switching tools.
Centralize cross-platform ticket search and reporting
Analytics or operations SaaS products can query Monday.com alongside other ticketing systems through a single interface, enabling unified reporting across all tools an organization uses for task and issue tracking.
What You Can Build
Ship these features with Truto + Monday.com
Concrete product features your team can ship faster by leveraging Truto’s Monday.com integration instead of building from scratch.
Two-way ticket status sync
Keep ticket statuses synchronized between your product and Monday.com boards so that when an item moves to 'Done' in Monday, your platform reflects the resolution automatically.
Dynamic field mapping UI
Query Monday.com board schemas via the Unified Ticketing API's Fields resource to let your users map your product's data fields to Monday's custom columns at setup time.
One-click 'Push to Monday' action
Let your users create a Monday.com item from any object in your product — pre-populating the board, group, status, and custom fields based on user-configured mappings.
Threaded activity log in Monday.com updates
Post audit trails, status changes, or contextual notes from your platform into Monday.com item updates (Comments) so internal teams see a full history without leaving their board.
Attachment forwarding for bug reports
Automatically attach screenshots, log files, or diagnostic exports from your product to the corresponding Monday.com ticket using the Attachments resource.
Cross-tool ticket search
Use the Unified Search API to let your users find Monday.com items alongside tickets from other integrated systems, enabling a single search bar across all connected platforms.
Unified APIs
Unified APIs for Monday.com
Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.
Unified Knowledge Base API
Unified User Directory API
Licenses
Licenses represent concepts like user seats in apps that support them
Me
Organizations
Organizations are the top level entity in the source application. Users are associated with an organization.
Users
The User object represents a User.
Workspaces
Workspaces represent concepts like teams, workspaces, projects in apps that support them
Unified Ticketing API
Attachments
Attachments are the files associated with a ticket or a comment.
Collections
Tickets and contacts can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. You can differentiate between these grouping systems using the type attribute of a Collection.
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Fields
Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket, Contact, etc. is_user_defined attribute within Field can be used to differentiate between custom and system defined Fields.
Ticket Status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Workspaces
Workspaces represent the top-level subdivision in a ticketing system. They usually have their own set of settings, tickets, statuses, priorities and users. Some of the usual terminologies used by the products for the top-level subdivision are projects, bases, spaces, workspace, etc. A Workspace could belong to an Organization.
Unified Search API
Search
Search endpoint for all the apps.
How It Works
From zero to integrated
Go live with Monday.com in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Monday.com account
Use Truto’s frontend SDK to connect your customer’s Monday.com account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Monday.com
Truto’s Proxy API is a 1-to-1 mapping of the Monday.com API. You call us, we call Monday.com, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Monday.com’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Monday.com on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
How does authentication work for Monday.com integrations through Truto?
Monday.com uses OAuth 2.0 for third-party integrations. Truto manages the full OAuth flow, token storage, and refresh cycle so your team never handles credentials directly. Your end users authorize access through a standard consent screen.
How does Truto handle Monday.com's custom fields since every board has a different schema?
Monday.com boards have dynamic column structures. The Unified Ticketing API's Fields resource lets you query a board's column definitions at runtime, so your application can discover and map to custom columns like Status, Date, or Dropdown fields without hardcoding schemas.
Does Monday.com use REST or GraphQL, and does that affect how I use Truto?
Monday.com exposes a GraphQL API natively. Truto abstracts this behind its Unified APIs, so you interact with consistent REST-style resources (Tickets, Comments, Fields, etc.) regardless of the underlying protocol.
What Monday.com rate limits should I be aware of?
Monday.com enforces complexity-based rate limits on its GraphQL API — each query costs a certain number of complexity points, with limits varying by plan (typically 10,000,000 complexity points per minute for standard plans). Truto handles pagination and query optimization to stay within these limits.
Which Unified APIs are available for Monday.com through Truto?
Monday.com is supported through the Unified Ticketing API (Tickets, Comments, Attachments, Fields, Ticket Status, Collections, Workspaces), the Unified User Directory API (Users, Organizations, Workspaces, Licenses, Me), the Unified Knowledge Base API (Pages, Page-Content), and the Unified Search API. No pre-built tools are available yet, but custom tools can be built on request.
Can I create tickets in specific Monday.com boards and groups?
Yes. Monday.com boards map to Workspaces/Collections in the Unified Ticketing API. You can query available boards and groups, then target a specific one when creating tickets so items land in the correct queue or section.
Monday.com
Get Monday.com integrated into your app
Our team understands what it takes to make a Monday.com integration successful. A short, crisp 30 minute call with folks who understand the problem.
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