Freshdesk
Freshdesk
API integration
Expand your
Helpdesk
integrations with the
Freshdesk
API integration.
Perform all CRUD operations through our Proxy and Unified APIs.
Perform all CRUD operations through our Proxy and Unified APIs.
Trusted by indiehackers, bootstrapped and VC-funded companies
Trusted by indiehackers, bootstrapped and VC-funded companies
Unified
APIs for
Freshdesk
Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs.
You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.
Roles
The Role object represents a role of a User.
Unified User Directory API
Users
The User object represents a User.
Unified User Directory API
Attachments
Attachments are the files associated with a ticket or a comment.
Unified Ticketing API
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Unified Ticketing API
Contacts
Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.
Unified Ticketing API
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Unified Ticketing API
Ticket types
Ticket Types represent the classification system used by the underlying products for Tickets. Some examples are bugs, feature, incident, etc.
Unified Ticketing API
Ticket priorities
Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities.
Unified Ticketing API
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
Unified Ticketing API
Proxy API for
Freshdesk
Access all of the
Freshdesk
API without worrying about authentication and pagination.
Truto's Proxy APIs are a 1-to-1 mapping of the
Freshdesk
Helpdesk
API.
API call us you
You call us, we call
Freshdesk
and pass the response back in the same cycle.
Access all of the
Freshdesk
API without worrying about authentication and pagination.
Truto's Proxy APIs are a 1-to-1 mapping of the
Freshdesk
Helpdesk
API, you call us
we call
Freshdesk
and pass the response back in the same cycle.
Account Linking
Use Truto's frontend SDK to link your
customer's
Freshdesk
account.
We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.
Account Linking
Use Truto's frontend SDK to link your
customer's
Freshdesk
account.
We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.
Seamless authentication
Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.
We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.
Seamless authentication
Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.
We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.
Unified response format
Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.
into a unified cursor based pagination and all of the data is always present in the result attribute.
Freshdesk
We translate
pagination
Unified response format
Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.
into a unified cursor based pagination and all of the data is always present in the result attribute.
Freshdesk
We translate
pagination
Get
Freshdesk
integrated into your app
without the hassle
Our team understands what it takes to make a unified API implementation successful.
Boost customer satisfaction
When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!
Boost customer satisfaction
When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!
Empower engineers
Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.
Empower engineers
Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.
Boost profits
Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!
Boost profits
Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!
Wow your prospects
Support transcends mere swift responses. Our exceptional support has a distinct, impactful presence.
Wow your prospects
Support transcends mere swift responses. Our exceptional support has a distinct, impactful presence.
✨ Powered by AI
Customize the mappings as you need using AI.
Build your own unified API from scratch, aided by AI.
Take back focus where it matters. Let Truto do integrations.
Learn more about our unified API service and solutions. This is a short, crisp 30-minute call with folks who understand the problem of alternatives.
Take back focus where it matters. Let Truto do integrations.
Learn more about our unified API service and solutions. This is a short, crisp 30-minute call with folks who understand the problem of alternatives.
Take back focus where it matters. Let Truto do integrations.
Learn more about our unified API service and solutions. This is a short, crisp 30-minute call with folks who understand the problem of alternatives.
Need help with existing integrations?
If you are already using a unified API or self built solution, but need help – we do provide our services for custom solutions.
Need help with existing integrations?
If you are already using a unified API or self built solution, but need help – we do provide our services for custom solutions.
Need help with existing integrations?
If you are already using a unified API or self built solution, but need help – we do provide our services for custom solutions.
Developers
RESOURCES
Compliance
Developers
RESOURCES
Compliance
Developers
RESOURCES
Compliance
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© Yin Yang, Inc. 2024. All rights reserved.
9450 SW Gemini Dr, PMB 69868, Beaverton, Oregon 97008-7105, United States
Did our integrations roster hit the spot?
© Yin Yang, Inc. 2024. All rights reserved.
9450 SW Gemini Dr, PMB 69868, Beaverton, Oregon 97008-7105, United States