API integration
Expand your
Helpdesk
integrations with the
Freshdesk
API integration.
Unified
APIs for
Freshdesk
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You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.
Roles
The Role object represents a role of a User.
Unified User Directory API
Users
The User object represents a User.
Unified User Directory API
Attachments
Attachments are the files associated with a ticket or a comment.
Unified Ticketing API
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Unified Ticketing API
Contacts
Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.
Unified Ticketing API
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Unified Ticketing API
Ticket types
Ticket Types represent the classification system used by the underlying products for Tickets. Some examples are bugs, feature, incident, etc.
Unified Ticketing API
Fields
Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket, Contact, etc. is_user_defined attribute within Field can be used to differentiate between custom and system defined Fields.
Unified Ticketing API
Ticket status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Unified Ticketing API
Ticket priorities
Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities.
Unified Ticketing API
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
Unified Ticketing API
Proxy API for
Freshdesk
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Freshdesk
integrated into your app
without the hassle
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