Skip to content

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Cloud connects with OAuth 2.0 through Zoho accounts. The end user picks the data center their account is in, then signs in.

Info
  • The user who connects needs to be a ServiceDesk Plus administrator.

Install the ManageEngine ServiceDesk Plus integration

Install ManageEngine ServiceDesk Plus from Available integrations in each environment you connect accounts from.

Use your own ManageEngine ServiceDesk Plus OAuth app (optional)

Truto ships a ManageEngine ServiceDesk Plus OAuth app, so OAuth 2.0 works without any setup. To show your own app on the consent screen instead, register a client in the Zoho API Console, register the redirect URL below, and set the app's Client ID and Client Secret on the installed integration. See Overriding OAuth credentials.

https://api.truto.one/connect/manageenginesdplus/callback

By default, Truto asks ManageEngine ServiceDesk Plus for these scopes. The connect screen lists them under Permissions required, and you can change them when you override the OAuth credentials.

  • SDPOnDemand.projects.READ
  • SDPOnDemand.users.ALL

Find your data center

The data center is the domain ending in the Zoho Accounts URL in your browser.

Data center in the URL

Connect a ManageEngine ServiceDesk Plus account

  1. Click Connect Account. Click Connect Account

  2. Enter a Tenant ID. This can be any ID you choose. Click Get connection link. Get connection link

  3. Open the generated link. You can also share it with your customer so they connect their own ManageEngine ServiceDesk Plus account. Share connection link

  4. Select ManageEngine ServiceDesk Plus.

  5. Fill in the form and click Connect:

    Field Required What to enter
    Datacenter Region No The data center your Zoho account is in. It matches the domain of the Zoho Accounts URL, for example accounts.zoho.eu for Europe (.eu). Pick one of India (.in), US (.com), Australia (.com.au), Europe (.eu), China (.com.cn), Japan (.jp), United Kingdom (.uk). Defaults to US (.com).

  6. Sign in to ManageEngine ServiceDesk Plus and allow access.

  7. Close the tab when you see the connection successful message. The new account appears under Integrated Accounts. Click its Account ID to see its details and make API calls.