Freshservice

Freshservice connects with an API key and your helpdesk's subdomain.

Install the Freshservice integration

Install Freshservice from Available integrations in each environment you connect accounts from.

Find your API key

1. Sign in to Freshservice and click your profile picture in the top-right corner.
2. Open Profile Settings.
3. Your API key is on the right, below the change password section.

The subdomain is the first part of your Freshservice URL: for https://acme.freshservice.com, it is acme.

Connect a Freshservice account

1. Click Connect Account.

2. Enter a Tenant ID. This can be any ID you choose. Click Get connection link.

3. Open the generated link. You can also share it with your customer so they connect their own Freshservice account.

4. Select Freshservice.

5. Fill in the form and click Connect:

   Field	Required	What to enter
   API Key	Yes	Your Freshservice API key. See Find your API key.
   Freshservice Subdomain	Yes	The first part of your Freshservice URL: for https://acme.freshservice.com, enter acme.

6. Close the tab when you see the connection successful message. The new account appears under Integrated Accounts. Click its Account ID to see its details and make API calls.