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Enchant

Enchant connects with an access token from Enchant's API app and your helpdesk's subdomain.

Info
  • Available on all Enchant plans. You need to be an administrator.

Install the Enchant integration

Install Enchant from Available integrations in each environment you connect accounts from.

Generate an access token

  1. Sign in to Enchant and open Apps on the settings page. Apps
  2. Click Add new app in the top-right corner. Add new app
  3. Select API. Select API
  4. Click Install now. Install now
  5. Enter a name and click Save. Enchant shows the access token. Save Access token

The subdomain is the first part of your helpdesk URL in the browser.

Enchant subdomain

Connect an Enchant account

  1. Click Connect Account. Click Connect Account

  2. Enter a Tenant ID. This can be any ID you choose. Click Get connection link. Get connection link

  3. Open the generated link. You can also share it with your customer so they connect their own Enchant account. Share connection link

  4. Select Enchant.

  5. Fill in the form and click Connect:

    Field Required What to enter
    Enchant Subdomain Yes The first part of your helpdesk URL: for acme.enchant.com, enter acme.
    Access Token Yes The token from Generate an access token.

  6. Close the tab when you see the connection successful message. The new account appears under Integrated Accounts. Click its Account ID to see its details and make API calls.