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Product update of the week: Year 3 • Week 44

Uday Gajavalli Uday Gajavalli ·
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New

✨ AI-ready Integrations

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  • IT Service Management

    • HaloITSM — AI-assisted ticket triage, knowledge suggestions, and intelligent routing to reduce MTTR.

  • Endpoint Management & RMM

    • N-able N-central — Intelligent alerting and automated remediation workflows for large-scale device fleets.

🚀 New Integrations

  • HaloITSM — supports the Unified User Directory API.
  • Oracle Fusion Cloud EPM — supports the Unified User Directory API.

🎯 New Features

  • Vendor Creation in NetSuite — Added vendor creation support for NetSuite in the Unified Accounting API. Enables end-to-end vendor onboarding from a single abstraction, reducing custom integration work and simplifying workflows.

  • API Usability — Proxy and Unified API responses now include result_count in List endpoint responses, which helps provide clear totals for pagination. This enhancement makes it easier for LLMs to avoid hallucinating on record counts, ultimately making AI-driven agents more reliable.

Improvement

  • Zendesk — Added name filter in ticketing/contacts to enable faster, more precise lookups.