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Product update of the week: Year 3 • Week 42

Uday Gajavalli Uday Gajavalli ·
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New

✨ AI-ready Integrations

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  • CRM & Sales
    • Zendesk Sell — enables AI-driven sales insights, automated deal tracking, and intelligent lead prioritization to streamline customer relationship workflows.

🚀 New Integrations

  • Puzzel Case Management — supports the Unified User Directory API.

Improvement

  • Puzzel Case Management — added support for ticketing/comments and ticketing/attachments APIs, enhancing case management by allowing richer collaboration and attachment handling directly within tickets.