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Product update of the week: Year 3 • Week 38

Uday Gajavalli Uday Gajavalli ·
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New

✨ AI-ready Integrations

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  • Customer Communication & Reviews

    • Front — AI-powered shared inbox capabilities for triage, routing, and insights across email and messaging, enabling automated workflows and intelligent response suggestions.

🚀 New Integrations

  • Google — supports the Unified Emails, SSO, Forms, Search, User Directory, Calendar, HRIS, Conferencing, File Storage, and Knowledge Base APIs.
  • SAP Concur — support the Unified User Directory API.
  • SailPoint Identity Cloud — supports the Unified User Directory API.

🎯 New Features

  • Authentication Controls — Enable/disable specific authentication methods for an installed integration. This gives teams fine-grained control over allowed auth flows, improving security posture and simplifying troubleshooting during rollouts.