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Product update of the week: Year 2 • Week 26

Roopendra Talekar Roopendra Talekar ·

New

  • New integrations
    • Helpshift — Supports the Unified Ticketing API
    • Docusign — Supports the Unified E-Sign API
    • Planhat — Supports the Unified CRM API and Unified Ticketing API
    • Google Docs — Supports the Unified Knowledge Base API

Improvement

  • Our team was hard at work to generate lots of new training data (more than 1000+ new examples) for improving the auto-generate feature in the Unified API interface. These examples are all hand-written unified mappings. We'll be deploying an even better version of auto-generate this week.
  • Zoho CRM now supports Unified Search API.
  • Google Docs integration now supports creating documents and adding content to it using the Unified Knowledge Base API. Our team has built a custom markdown to Google Docs transformer to help you do that. Here is an example curl request to append content to an existing document on Google Docs —
curl --location 'https://api.truto.one/unified/knowledge-base/page-content/append?integrated_account_id=22733fef-ffff-4d5b-8adb-2b1c3de51c96' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer ****' \
--data '{
  "page": {
    "id": "1jy--B5jpxLKGdW123_xmrkzURyq5KtrJWvwAdJ5ld9Q"
  },
  "body": {
    "format": "markdown",
    "content": "# Heading 1 
 Rest of the content"
  }
}'

It supports headings, paragraphs, lists, links, images, text formatting and Github flavoured tables.

Fix

  • As part of our changes to detect integrated accounts needing reauth that we pushed last week, we missed a scenario where the integrated accounts which were in post_install_error or validation_error state moving back to active state on any successful API call. We have fixed it and the integrated accounts only in needs_reauth state will go back to active state on successful proxy or unified API call.