Get Tickets ​
Endpoint ​
GET /unified/ticketing/tickets/{id}
Integrations supported
- Airtable
- Asana
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Freshdesk
- Gorgias
- Help Scout
- HubSpot
- Intercom
- Jira
- Monday.com
- Salesforce
- Shortcut
- Trello
- YouTrack
- Zendesk
- Zoho Desk
Path parameters ​
The ID of the resource.
23423523
Query parameters ​
Refer Specifying query parameters in Truto APIs
The ID of the integrated account to use for the request.
62f44730-dd91-461e-bd6a-aedd9e0ad79d
The format of the response.
unified
will return the response with unified mappings applied.raw
will return the raw response from the remote API.normalized
will apply the unified mappings and return the data in a normalized format.
Defaults to unified
.
unified
raw
normalized
unified
Excludes the remote_data
attribute from the response.
Array of fields to exclude from the response.
truto_exclude_fields[]=id&truto_exclude_fields[]=name
Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.
remote_query[foo]=bar
Workspace associated with the ticket
Integration specific notes
- BasecampWorkspace associated with the ticket.
- BitbucketThe unique identifier for a workspace
Required in
- Basecamp
- Bitbucket
The unique identifier for the workspace
The name of the workspace
The unique identifier for the workspace
Required in
- Airtable
- Azure DevOps
The unique identifier for the collection
Required in
- Airtable
The unique identifier for a ticket
Required in
- Bitbucket
Response Body ​
The unique identifier for a ticket
Supported in
- Airtable
- Asana
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Freshdesk
- Gorgias
- Help Scout
- HubSpot
- Intercom
- Jira
- Monday.com
- Salesforce
- Shortcut
- Trello
- YouTrack
- Zendesk
- Zoho Desk
The name of the ticket
Supported in
- Asana
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Freshdesk
- Gorgias
- Help Scout
- HubSpot
- Intercom
- Jira
- Monday.com
- Salesforce
- Shortcut
- Trello
- YouTrack
- Zendesk
- Zoho Desk
An optional ticket number maintained by the system.
Supported in
- Gorgias
- Help Scout
- Salesforce
- Shortcut
- YouTrack
Users assigned to the ticket
Supported in
- Asana
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Freshdesk
- Gorgias
- Help Scout
- HubSpot
- Intercom
- Jira
- Salesforce
- Shortcut
- Trello
- YouTrack
- Zendesk
- Zoho Desk
The unique identifier for a user
The name of the user
The first name of the user
The last name of the user
The user's email addresses
The user's email address
The type of email address
The status of the ticket
Supported in
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Freshdesk
- Gorgias
- Help Scout
- HubSpot
- Intercom
- Jira
- Monday.com
- Salesforce
- Shortcut
- Trello
- YouTrack
- Zendesk
- Zoho Desk
The unique identifier for a status
The name of the status
active
closed
open
pending
spam
resolved
archived
deleted
completed
User or contact who created the ticket
Supported in
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Gorgias
- Help Scout
- Intercom
- Jira
- Monday.com
- Salesforce
- Shortcut
- YouTrack
- Zendesk
The unique identifier for a user
The name of the user
The type of the user
user
contact
Due date of the ticket
Supported in
- Asana
- Basecamp
- ClickUp
- Freshdesk
- Jira
- Shortcut
- Trello
- Zendesk
- Zoho Desk
Description of the ticket
Supported in
- Asana
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Freshdesk
- Gorgias
- Help Scout
- Intercom
- Jira
- Salesforce
- Shortcut
- Trello
- YouTrack
- Zendesk
- Zoho Desk
Workspace associated with the ticket
Supported in
- Azure DevOps
- Basecamp
- Bitbucket
- Trello
The unique identifier for a workspace
The name of the workspace
Team associated with the ticket
Supported in
- Shortcut
The unique identifier for a team
The name of the team
Collections associated with the ticket
Supported in
- Asana
- Basecamp
- Bitbucket
- ClickUp
- Help Scout
- HubSpot
- Jira
- Monday.com
- Shortcut
- Trello
- YouTrack
The unique identifier for a collection
The name of the collection
Type of the ticket
Supported in
- Asana
- Azure DevOps
- Bitbucket
- Freshdesk
- Help Scout
- Jira
- Salesforce
- Shortcut
- YouTrack
- Zendesk
The unique identifier for a ticket type
The name of the ticket type
Contact associated with the ticket
Supported in
- Basecamp
- Freshdesk
- Gorgias
- Help Scout
- HubSpot
- Intercom
- Salesforce
- Zendesk
- Zoho Desk
The unique identifier for a contact
The first name of the contact
The last name of the contact
The name of the contact
The emails of the contact
The email of the contact
The type of the email
Parent ticket associated with the ticket
Supported in
- Asana
- Azure DevOps
- ClickUp
- Jira
- Monday.com
- Salesforce
- YouTrack
The unique identifier for a ticket
The name of the ticket
Attachments associated with the ticket
Supported in
- Asana
- Intercom
- Jira
- YouTrack
The unique identifier for an attachment
The name of the attachment
The url of the attachment
Tags associated with the ticket
Supported in
- Asana
- ClickUp
- Freshdesk
- Gorgias
- Help Scout
- Intercom
- Jira
- Shortcut
- Trello
- YouTrack
- Zendesk
The unique identifier for a tag
The name of the tag
Time at which the ticket was created
Supported in
- Airtable
- Asana
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Freshdesk
- Gorgias
- Help Scout
- HubSpot
- Intercom
- Jira
- Monday.com
- Salesforce
- Shortcut
- Trello
- YouTrack
- Zendesk
- Zoho Desk
Time at which the ticket was last updated
Supported in
- Asana
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Freshdesk
- Gorgias
- Help Scout
- HubSpot
- Intercom
- Jira
- Monday.com
- Salesforce
- Shortcut
- Trello
- YouTrack
- Zendesk
- Zoho Desk
Time at which the ticket was completed
Supported in
- Asana
- Azure DevOps
- Basecamp
- ClickUp
- Gorgias
- Help Scout
- HubSpot
- Intercom
- Jira
- Salesforce
- Shortcut
- YouTrack
- Zoho Desk
URL of the ticket
Supported in
- Asana
- Azure DevOps
- Basecamp
- Bitbucket
- Help Scout
- Jira
- Monday.com
- Shortcut
- Trello
- YouTrack
- Zendesk
- Zoho Desk
Priority of the ticket
Supported in
- Azure DevOps
- Bitbucket
- ClickUp
- Freshdesk
- Gorgias
- Intercom
- Jira
- Salesforce
- Trello
- YouTrack
- Zendesk
- Zoho Desk
The unique identifier for a priority
The name of the priority
Languages of the ticket
Supported in
- Gorgias
Whether the ticket is unread
Supported in
- Gorgias
Supported in
- Salesforce
The unique identifier for a source
The name of the source
Raw data returned from the remote API call.