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Comments Object ​


id
string
REQUIRED · 

The unique identifier for a comment

author
object

The id of the user or contact who created the comment

id
string
REQUIRED · 

The id of the user or contact who created the comment

name
string

The name of the user or contact who created the comment

type
string
REQUIRED · 

Type of the author

All possible enum values:
  • user
  • contact
  • system
body
string

The body of the comment

html_body
string

The body of the comment in HTML format

ticket
object

The ticket to which the comment belongs

id
string
REQUIRED · 

The unique identifier for a ticket

attachments
object[]

The attachments of the comment

id
string

The unique identifier for the attachment

file_name
string

The attachment's name.

file_url
string

The URL to download the attachment

content_type
string

The content type of the attachment

uploaded_by
object

The user who uploaded the attachment

id
string

The user who uploaded the attachment

name
string

The user who uploaded the attachment

uploaded_by_type
string

The type of the user who uploaded the attachment

created_at
string · date-time

The time when the attachment was created

is_internal
boolean

Whether the comment is internal. True for internal notes left by users.

is_private
boolean

Whether the comment is private or not

created_at
string · date-time

The date and time when the comment was created

updated_at
string · date-time

The date and time when the comment was updated

remote_data
object

Raw data returned from the remote API call.