Tickets Object

---

id

string

REQUIRED · 

The unique identifier for a ticket

name

string

The name of the ticket

number

string

An optional ticket number maintained by the system.

assignees

object[]

Users assigned to the ticket

id

string

The unique identifier for a user

name

string

The name of the user

first_name

string

The first name of the user

last_name

string

The last name of the user

emails

object[]

The user's email addresses

email

string

REQUIRED · 

The user's email address

type

string

The type of email address

status

object

The status of the ticket

id

string

The unique identifier for a status

name

string

The name of the status

All possible enum values:

• active
• closed
• open
• pending
• spam
• resolved
• archived
• deleted
• completed

created_by

object

User or contact who created the ticket

id

string

The unique identifier for a user

name

string

The name of the user

type

string

The type of the user

All possible enum values:

• user
• contact

due_date

string · date-time

Due date of the ticket

description

string

Description of the ticket

workspace

object

Workspace associated with the ticket

id

string

The unique identifier for a workspace

name

string

The name of the workspace

team

object

Team associated with the ticket

id

string

The unique identifier for a team

name

string

The name of the team

collections

object[]

Collections associated with the ticket

id

string

The unique identifier for a collection

name

string

The name of the collection

ticket_type

object

Type of the ticket

id

string

The unique identifier for a ticket type

name

string

The name of the ticket type

contact

object

Contact associated with the ticket

id

string

The unique identifier for a contact

first_name

string

The first name of the contact

last_name

string

The last name of the contact

name

string

The name of the contact

emails

object[]

The emails of the contact

email

string

REQUIRED · 

The email of the contact

type

string

The type of the email

parent_ticket

object

Parent ticket associated with the ticket

id

string

The unique identifier for a ticket

name

string

The name of the ticket

attachments

object[]

Attachments associated with the ticket

id

string

The unique identifier for an attachment

file_name

string

The name of the attachment

file_url

string

The url of the attachment

tags

object[]

Tags associated with the ticket

id

string

The unique identifier for a tag

name

string

The name of the tag

created_at

string · date-time

Time at which the ticket was created

updated_at

string · date-time

Time at which the ticket was last updated

completed_at

string · date-time

Time at which the ticket was completed

ticket_url

string

URL of the ticket

priority

object

Priority of the ticket

id

string

The unique identifier for a priority

name

string

The name of the priority

languages

string[]

Languages of the ticket

is_unread

boolean

Whether the ticket is unread

source

object

id

string

The unique identifier for a source

name

string

The name of the source

remote_data

object

Raw data returned from the remote API call.