--- title: Zoho Projects API Integration on Truto slug: zohoprojects category: Ticketing canonical: "https://truto.one/integrations/detail/zohoprojects/" --- # Zoho Projects API Integration on Truto **Category:** Ticketing **Status:** Generally available ## Unified APIs ### Unified User Directory API - **Organizations** — Organizations are the top level entity in the source application. Users are associated with an organization. - **Roles** — The Role object represents a role of a User. - **Users** — The User object represents a User. - **Workspaces** — Workspaces represent concepts like teams, workspaces, projects in apps that support them ### Unified Ticketing API - **Attachments** — Attachments are the files associated with a ticket or a comment. - **Collections** — Tickets and contacts can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. You can differentiate between these grouping systems using the type attribute of a Collection. - **Comments** — Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments. - **Fields** — Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket, Contact, etc. is_user_defined attribute within Field can be used to differentiate between custom and system defined Fields. - **Organizations** — Organization represents the company or the entity using the ticketing system. An Organization can have one or more Workspaces and Users. - **Tags** — Tags represent a common classification approach used in various ticketing systems. A Ticket may have one or more Tags associated with them. - **Teams** — Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams. - **Ticket Types** — Ticket Types represent the classification system used by the underlying products for Tickets. Some examples are bugs, feature, incident, etc. - **Tickets** — Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product. - **Users** — Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc. - **Workspaces** — Workspaces represent the top-level subdivision in a ticketing system. They usually have their own set of settings, tickets, statuses, priorities and users. Some of the usual terminologies used by the products for the top-level subdivision are projects, bases, spaces, workspace, etc. A Workspace could belong to an Organization. ### Unified Search API - **Search** — Search endpoint for all the apps. ## How it works 1. **Link your customer's Zoho Projects account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Zoho Projects.** The Proxy API is a 1-to-1 mapping of the Zoho Projects API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Escalate support tickets to engineering in Zoho Projects** — Helpdesk and customer support SaaS platforms can let agents push bug reports directly into their customers' Zoho Projects instances without context-switching. Truto's Unified Ticketing API handles workspace discovery, custom field rendering, and ticket creation across Zoho Projects and other ticketing tools. - **Automate post-sale onboarding project creation** — CRM and RevOps platforms can automatically provision a new Zoho Projects collection with templated tasks and team assignments when a deal closes. This eliminates the manual handoff between sales and delivery teams for customers running on Zoho Projects. - **Index Zoho Projects data for enterprise search and AI assistants** — Enterprise search and AI productivity tools can continuously ingest tickets, comments, and attachments from their users' Zoho Projects environments. This makes siloed project context instantly queryable without requiring end users to log into Zoho directly. - **Sync completed tasks for time-tracking and invoicing** — Billing and invoicing SaaS products can poll Zoho Projects for tasks that have moved to a completed status, associate them with the assigned user, and auto-generate invoice line items. This saves agencies and consultancies from manual reconciliation between project delivery and client billing. - **Centralize cross-tool ticket visibility in a project portfolio dashboard** — Portfolio management and reporting platforms can pull tickets, statuses, and assignees from their customers' Zoho Projects alongside data from other ticketing tools using a single unified schema. This gives executives a consolidated view without per-tool integration work. ## What you can build - **Two-way bug sync between your product and Zoho Projects** — Create and update bugs in Zoho Projects from your app, and pull status changes and comments back so both sides stay in sync without manual updates. - **Dynamic custom field rendering for ticket creation** — Use the Fields resource from the Unified Ticketing API to fetch each customer's custom Zoho Projects field layouts and render them natively in your own UI before submitting a ticket. - **Workspace and project picker for end-user configuration** — Let your users browse their Zoho Portals (Workspaces) and Projects (Collections) directly within your app so they can map exactly where tickets and data should flow. - **Automated onboarding project scaffolding** — Programmatically create collections, assign users and teams, and populate tickets as a checklist of deliverables when a trigger fires in your product — like a deal closing or a customer signing up. - **Comment and attachment threading on synced tickets** — Push incremental comments and file attachments to existing Zoho Projects tickets so engineering teams get full context without leaving their tool. - **Full-text project search powered by Zoho Projects data** — Leverage the Unified Search API to index and query tickets, comments, and attachments from Zoho Projects, surfacing project knowledge inside your AI assistant or search experience. ## FAQs ### How does authentication work for Zoho Projects integrations through Truto? Zoho Projects uses OAuth 2.0. Truto manages the full OAuth flow — token acquisition, refresh, and secure storage — so your end users connect their Zoho accounts through a guided consent screen and you never handle raw credentials. ### How does Truto handle the Portal ID requirement in Zoho Projects? Almost all Zoho Projects API calls require a Portal ID to scope data correctly. In Truto's Unified Ticketing and User Directory APIs, Zoho Portals map to the Workspaces resource, so you query Workspaces first and use the returned ID to scope all subsequent requests. ### Can I access Zoho Projects custom fields through Truto? Yes. The Unified Ticketing API includes a Fields resource that lets you dynamically retrieve custom field definitions from Zoho Projects. This is essential for rendering the correct input forms in your UI before creating or updating tickets. ### Does Truto distinguish between Zoho Projects Tasks and Bugs? Zoho Projects treats Tasks and Bugs (Issues) as separate modules. Truto's Unified Ticketing API abstracts this difference through the Ticket Types resource, so you can work with both under a single Tickets model while still identifying which type each record belongs to. ### Are there specific Zoho Projects tools available in Truto today? Zoho Projects tools are built on request. The integration is fully supported through Truto's Unified Ticketing API, Unified User Directory API, and Unified Search API. If you need additional low-level operations beyond the unified models, contact Truto to discuss custom tool development. ### How does Truto handle pagination and rate limits for Zoho Projects? Truto automatically manages cursor-based pagination and respects Zoho's API rate limits behind the scenes. You work with a consistent pagination interface across all unified API calls without writing provider-specific retry or throttling logic.