---
title: Zendesk API Integration on Truto
slug: zendesk
category: Helpdesk
canonical: "https://truto.one/integrations/detail/zendesk/"
---

# Zendesk API Integration on Truto



**Category:** Helpdesk  
**Status:** Generally available

## Unified APIs

### Unified User Directory API

- **Activities** — Activities are the actions performed by users in the source application.
- **Roles** — The Role object represents a role of a User.
- **Users** — The User object represents a User.
- **Utilization** — Utilization object represents utilization reports.

### Unified Ticketing API

- **Attachments** — Attachments are the files associated with a ticket or a comment.
- **Comments** — Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
- **Contacts** — Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.
- **Fields** — Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket, Contact, etc. is_user_defined attribute within Field can be used to differentiate between custom and system defined Fields.
- **Teams** — Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
- **Ticket Status** — Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
- **Tickets** — Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
- **Users** — Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.

### Unified Search API

- **Search** — Search endpoint for all the apps.

## MCP-ready AI tools

Truto exposes 370 tools for Zendesk that AI agents can call directly.

- **list_all_zendesk_users** — List users in Zendesk. Returns up to 100 users per page with id, name, email, role, and created_at fields.
- **get_single_zendesk_user_by_id** — Get information about a specific user in Zendesk. Requires id. Returns id, name, email, role, active status and other user details.
- **delete_a_zendesk_user_by_id** — Delete user id in Zendesk. Requires id. Returns user.id, active, and deleted fields to confirm deletion.
- **update_a_zendesk_user_by_id** — Update users id in Zendesk. Requires id. Response returns id, name, email, role, suspended, created_at, updated_at.
- **list_all_zendesk_tickets** — List tickets in Zendesk. Returns id, subject, status, requester_id, and created_at for each ticket.
- **get_single_zendesk_ticket_by_id** — Get ticket id in Zendesk. Requires id. Returns ticket fields: id, subject, status, priority, requester_id, assignee_id, created_at, updated_at.
- **create_a_zendesk_ticket** — Create ticket in Zendesk. Requires comment in request body. Returns ticket.id as identifier, status for current state, subject for title, and created_at timestamp.
- **update_a_zendesk_ticket_by_id** — Update ticket id in Zendesk. Requires id. Returns updated ticket with id, status, updated_at, and audit events.
- **delete_a_zendesk_ticket_by_id** — Delete a specific ticket in Zendesk using id. Returns no content on success.
- **zendesk_tickets_count** — Get an approximate count of tickets in Zendesk. Returns count in the response. If the count exceeds 100,000, it is updated every 24 hours.
- **list_all_zendesk_search** — List search results in Zendesk. Requires query. Returns count, next_page, previous_page, and results with tickets, users, groups, or organizations.
- **list_all_zendesk_ticket_comments** — List comments for a specific ticket in Zendesk using ticket_id. Returns id, author_id, body, created_at, content_url, and recording_url for each comment.
- **list_all_zendesk_audit_logs** — List audit_logs in Zendesk. Requires admin privileges with audit log access. Returns id, action, actor_id, created_at, source_type and ip_address for each log.
- **get_single_zendesk_audit_log_by_id** — Get audit_logs id in Zendesk. Requires id. Returns id, created_at, actor_id, action, and events describing the change.
- **list_all_zendesk_account_settings** — Get account settings in Zendesk. Returns fields like locale, time_zone, and other account configuration details.
- **get_single_zendesk_attachment_by_id** — Get attachment details in Zendesk using id. Requires id. Returns id, file_name, content_url, content_type, size, width, height, created_at and updated_at fields.
- **zendesk_attachments_download** — Use this endpoint to download the file content of a Zendesk attachment. It returns the raw file associated with the attachment ID retrieved from the metadata endpoint.
- **create_a_zendesk_attachment** — Create attachments filename Requires filename. Returns upload.token for further uploads and attachments array with id and content_url in Zendesk.
- **list_all_zendesk_custom_statuses** — List custom-statuses in Zendesk. Returns id, name, status_category, active, and default fields for each custom ticket status.
- **get_single_zendesk_custom_status_by_id** — Get custom status in Zendesk by id. Requires id. Returns id, name, status_category, and active.
- **create_a_zendesk_custom_status** — Create a custom-statuses resource in Zendesk. Requires agent_label and status_category. Returns fields such as id, agent_label, active, status_category, and description in the response.
- **update_a_zendesk_custom_status_by_id** — Update a specific custom-status in Zendesk using id. Returns fields such as id, active, agent_label, description, end_user_description, and end_user_label in the response.
- **list_all_zendesk_ticket_fields** — List ticket fields in Zendesk. Returns id, type, title, visible_in_portal, required, and position for each field.
- **get_single_zendesk_ticket_field_by_id** — Get ticket field id in Zendesk. Requires id. Returns ticket_field fields id, type, title, description, required, and active.
- **create_a_zendesk_ticket_field** — Create ticket field in Zendesk. Tags must be unique across custom fields. Returns id, type, title and active in ticket_field.
- **update_a_zendesk_ticket_field_by_id** — Update ticket-fields id in Zendesk. Returns id, type, title, and custom_field_options describing the updated field.
- **delete_a_zendesk_ticket_field_by_id** — Delete ticket field by id in Zendesk. Requires id. Returns 204 No Content.
- **list_all_zendesk_user_fields** — List user-fields in Zendesk. Returns id, key, title, type, position, and active for each user field.
- **get_single_zendesk_user_field_by_id** — Get user-field id in Zendesk. Requires id. Returns id, key, type, and title fields.
- **create_a_zendesk_user_field** — Create user field in Zendesk. Returns id, type, title, active, created_at, and updated_at for the new field.
- **update_a_zendesk_user_field_by_id** — Update user field id in Zendesk. Returns user_field with id, key, type, title, active, position and custom_field_options. For dropdown or multiselect fields, include all custom_field_options; omitted options are removed.
- **delete_a_zendesk_user_field_by_id** — Delete user-fields id in Zendesk. Requires id. Returns no content.
- **list_all_zendesk_incremental_export** — List tickets updated since start_time in Zendesk. Requires start_time. Returns tickets array with id, updated_at, status, and pagination fields end_of_stream, after_cursor, before_cursor.
- **list_all_zendesk_groups** — List groups by user_id in Zendesk. Returns each group's id, name, created_at, and updated_at fields.
- **get_single_zendesk_group_by_id** — Get group id in Zendesk. Requires id. Returns id, name, created_at, and updated_at fields.
- **create_a_zendesk_group** — Create a new group in Zendesk. Returns details of the created group including id, name, and other group properties.
- **update_a_zendesk_group_by_id** — Update a group in Zendesk. Requires id. Returns the updated group's properties including group_id and related fields.
- **delete_a_zendesk_group_by_id** — Delete a group in Zendesk. Requires id. Returns confirmation of deletion.
- **list_all_zendesk_deleted_users** — List deleted users in Zendesk. Returns id, name, email, and phone for each deleted user; permanently deleted users have email and phone null and name 'Permanently Deleted User'.
- **list_all_zendesk_tags** — List tags in Zendesk. Returns up to 20,000 of the most popular tags from the last 60 days with name and count fields.
- **create_a_zendesk_tag** — Set tags for a ticket in Zendesk. Requires id. Returns updated tag information for the ticket.
- **zendesk_tags_count** — Get an approximate count of tags in Zendesk. Returns value indicating the tag count and refreshed_at showing when the count was last updated. If count exceeds 100,000, value is limited and refreshed_at may be null until update completes.
- **list_all_zendesk_custom_roles** — List custom roles in Zendesk. Returns id, name, role_type, created_at, and updated_at for each role.
- **get_single_zendesk_custom_role_by_id** — Get custom role id in Zendesk. Requires id. Returns custom_role.id, custom_role.name, and custom_role.role_type in the response.
- **list_all_zendesk_ticket_metrices** — List ticket metrics in Zendesk. Returns ticket_metrics array with id, ticket_id, created_at, updated_at and other timing metrics.
- **get_single_zendesk_ticket_metrice_by_id** — Get ticket metric id in Zendesk. Requires id. Returns ticket_metric.id, ticket_id, created_at and other key fields.
- **list_all_zendesk_search_export** — Get search-export results in Zendesk. Requires query. Returns results array with created_at and related object fields.
- **list_all_zendesk_incremental_ticket_export** — List tickets changed since start_time in Zendesk. Requires start_time. Returns tickets[] with each ticket’s details plus end_time and next_page for further pagination.
- **list_all_zendesk_incremental_ticket_events_export** — List ticket events in Zendesk starting from start_time. Requires start_time at least one minute in the past. Returns ticket_events array with ticket_id, child_events, via, comment_present, and comment_public for each event.
- **list_all_zendesk_organizations** — List organizations in Zendesk. Returns organizations array with id, name, created_at and updated_at.
- **get_single_zendesk_organization_by_id** — Get organization id in Zendesk. Requires id. Returns id, name, created_at, updated_at.
- **create_a_zendesk_organization** — Create organization in Zendesk using a unique name. Returns organization id, name, and other key fields in the response. Beware of rare race conditions creating multiple organizations with identical names.
- **update_a_zendesk_organization_by_id** — Update organization in Zendesk. Requires id. Returns organization fields including notes and domain_names in the response. Updating domain_names will overwrite existing values; submit a complete list to preserve previous domains.
- **delete_a_zendesk_organization_by_id** — Delete an organization in Zendesk. Requires id. No content is returned in the response.
- **list_all_zendesk_passthrough** — Retrieves a list of all passthrough requests made to Zendesk. Useful for auditing and debugging previous dynamic API calls.
- **create_a_zendesk_passthrough** — Executes a passthrough GET request to a specific Zendesk API endpoint. Allows dynamic access to data not covered by standard endpoints.
- **list_all_zendesk_group_memberships** — List group-memberships for a specific group in Zendesk using group_id. Returns group_memberships array with id, user_id, group_id, and created_at for each membership.
- **get_single_zendesk_group_membership_by_id** — Get details about a specific group membership in Zendesk. Requires id (group membership id). Returns group_id, user_id, and related membership details in the response.
- **create_a_zendesk_group_membership** — Create a group-membership in Zendesk. Returns group_membership fields such as id, url, user_id, and group_id in the response.
- **delete_a_zendesk_group_membership_by_id** — Delete a group-membership in Zendesk using id and user_id. Immediately removes the user from the group and schedules a job to unassign all working tickets assigned to this user and group combination. Returns status of removal.
- **list_all_zendesk_brands** — List brands in Zendesk. Returns id, name, subdomain, active fields for each brand.
- **get_single_zendesk_brand_by_id** — Get details for a specific brand in Zendesk using id. Returns name, brand_id, and other brand information in the response.
- **create_a_zendesk_brand** — Create a brand in Zendesk. Returned response includes key fields of the created brand such as name and subdomain.
- **update_a_zendesk_brand_by_id** — Update a specific brand in Zendesk. Requires id. Returns active status, host_mapping, name, and subdomain fields in the response.
- **delete_a_zendesk_brand_by_id** — Delete a brand in Zendesk. Requires id. No response content is returned.
- **list_all_zendesk_macros** — List macros in Zendesk. For admins, includes personal and shared macros across the account. Returns id, title and active fields for each macro.
- **get_single_zendesk_macro_by_id** — Get macro id in Zendesk. Requires id. Returns id, title, actions, active, position, description, created_at, updated_at.
- **create_a_zendesk_macro** — Create a macro in Zendesk with specified actions and title. Requires actions and title. Returns the macro id, title, actions, and other macro details in the response.
- **update_a_zendesk_macro_by_id** — Update a macro in Zendesk using id. Clears other actions unless included. Returns the updated macro, including id, actions, and title fields in the response.
- **delete_a_zendesk_macro_by_id** — Delete a macro in Zendesk using id. Returns empty response on success.
- **list_all_zendesk_macros_definitions** — List macro action definitions in Zendesk. Returns title, type, and possible values for each action.
- **list_all_zendesk_results_count** — Get results-count in Zendesk using query. Requires query. Returns count indicating the number of items matching the query.
- **list_all_zendesk_triggers** — List triggers in Zendesk. Returns triggers.id, title, active, created_at, and updated_at for each trigger.
- **get_single_zendesk_trigger_by_id** — Get information about a specific trigger in Zendesk. Requires id. Returns details including the trigger's properties and via type value.
- **create_a_zendesk_trigger** — Create a trigger in Zendesk. Requires actions, category_id, and conditions. Returns id, title, active, actions, category_id, conditions, created_at, and updated_at fields in the response.
- **update_a_zendesk_trigger_by_id** — Update a specific trigger in Zendesk by id. All existing conditions and actions are replaced; include all desired values. Returns the updated trigger's id, actions, conditions, and category_id.
- **delete_a_zendesk_trigger_by_id** — Delete a trigger in Zendesk using id. Removes the specified trigger. No response body is returned.
- **list_all_zendesk_ticket_forms** — List ticket-forms. Requires no parameters. Accessible to admins or agents; end users only receive forms where end_user_visible is true. Returns id, name, end_user_visible, and active for each form.
- **get_single_zendesk_ticket_form_by_id** — Get ticket form id in Zendesk. Requires id. Returns id, name, display_name, active, end_user_visible, created_at, and updated_at fields.
- **create_a_zendesk_ticket_form** — Create ticket form in Zendesk. Returns id, name, active, end_user_visible, position, and other ticket_form details in the response.
- **update_a_zendesk_ticket_form_by_id** — Update ticket form id in Zendesk. Returns id, name, active, and end_user_visible of the updated ticket form.
- **delete_a_zendesk_ticket_form_by_id** — Delete a ticket form in Zendesk using id. Requires id. Returns no content.
- **list_all_zendesk_requests** — List requests in Zendesk. Returns id (request identifier), subject (request title), status (current status), requester_id (user who submitted it) and created_at (creation timestamp) for each request.
- **get_single_zendesk_request_by_id** — Get information about a specific request in Zendesk. Requires id. Returns fields such as requester, subject, status, and created_at in the response.
- **create_a_zendesk_request** — Create request in Zendesk. Requires comment in the request body; requester is required for anonymous requests. Returns id, status, and created_at for the new request.
- **update_a_zendesk_request_by_id** — Update a specific request in Zendesk. Requires id. Returns the updated request including fields such as id, status, requester_id, and the updated comment or collaborators.
- **create_a_zendesk_ticket_import** — Create a ticket import in Zendesk. Returns ticket fields including assignee_id, comments (with author_id, created_at, value), description, requester_id, subject, and tags. Requires ticket data in request body.
- **zendesk_ticket_imports_bulk** — Create ticket imports in Zendesk. Accepts up to 100 tickets per request and returns job_status object with id, url, status, progress, created_at, updated_at for tracking import progress.
- **list_all_zendesk_ticket_metric_events** — List ticket metric events in Zendesk using start_time. Requires start_time. Returns up to 100 events per page, each with id, ticket_id, metric name, value, and event timestamp.
- **list_all_zendesk_ticket_activities** — List ticket-activities in Zendesk. Returns activities, actors, and users arrays for the requesting agent from the last 30 days.
- **get_single_zendesk_ticket_activity_by_id** — Get ticket activity id in Zendesk. Requires id. Returns id, created_at, actor, object, and related activity details.
- **zendesk_ticket_activities_count** — Get ticket-activities count in Zendesk. Returns count.value (approximate number of ticket activities in the last 30 days affecting the requesting agent, capped at 100000 while updating) and count.refreshed_at (timestamp of last count update).
- **list_all_zendesk_ticket_skips** — List ticket skips for a specific ticket and agent in Zendesk. Requires ticket_id and user_id. Returns id, ticket_id, user_id, and created_at for each skip.
- **list_all_zendesk_suspended_tickets** — List suspended tickets in Zendesk. Returns id, subject, cause, created_at, author_email, and recipient for each ticket.
- **get_single_zendesk_suspended_ticket_by_id** — Get suspended ticket by id in Zendesk. Requires id. Returns id, subject, and status for the suspended ticket.
- **delete_a_zendesk_suspended_ticket_by_id** — Delete suspended ticket id in Zendesk. Requires id. No response body returned.
- **list_all_zendesk_email_notifications** — List email notifications in Zendesk. Returns each notification’s id, ticket_id, comment_id, and created_at fields.
- **get_single_zendesk_email_notification_by_id** — Get email notification by id in Zendesk. Requires id. Returns email_notification object with fields: id (notification identifier), ticket_id (associated ticket), subject (email subject), body (plain-text content), and created_at (creation timestamp).
- **list_all_zendesk_sharing_agreements** — List sharing-agreements in Zendesk. Returns sharing_agreements with key information about sharing relationships.
- **get_single_zendesk_sharing_agreement_by_id** — Get sharing agreement id in Zendesk. Requires id. Returns sharing_agreement.id, type, and created_at fields.
- **create_a_zendesk_sharing_agreement** — Create sharing agreement in Zendesk. Returns id and agreement details of the new sharing agreement in the response.
- **update_a_zendesk_sharing_agreement_by_id** — Update a sharing-agreements resource in Zendesk by id. Only the status field is allowed to be updated. Returns the updated sharing_agreement object including its status in the response.
- **delete_a_zendesk_sharing_agreement_by_id** — Delete a sharing agreement in Zendesk. Requires id. No content is returned in the response.
- **list_all_zendesk_ticket_form_statuses** — List all ticket form statuses in Zendesk. Returns ticket_form_statuses with details such as id, status, and related fields.
- **list_all_zendesk_ticket_conversation_logs** — List conversation log events for a specific ticket in Zendesk. Requires id. Returns conversation_log_events with event details.
- **list_all_zendesk_user_identities** — List identities for a specific user in Zendesk. Requires user_id. Returns id, type, value, verified, and primary for each identity.
- **get_single_zendesk_user_identity_by_id** — Get user identity id for a specific user in Zendesk. Requires user_id and id. Returns id, type, value, verified, primary, created_at and updated_at fields.
- **create_a_zendesk_user_identity** — Create a new user identity in Zendesk for the specified user_id. Returns the type and value of the created identity in the response.
- **update_a_zendesk_user_identity_by_id** — Update a user identity in Zendesk using user_id and id. Returns id, user_id, verified, verification_method, primary, type, and value fields for the updated identity. Cannot modify the primary attribute.
- **delete_a_zendesk_user_identity_by_id** — Delete user identity id for a specific user in Zendesk. Requires user_id and id. Returns identity.id and user_id of the deleted identity.
- **list_all_zendesk_user_events** — List user-events for a specific user in Zendesk using user_id. Returns events with id, source, type, and created_at fields.
- **list_all_zendesk_organization_memberships** — List organization-memberships in Zendesk. Returns organization_memberships with fields such as id, user_id, organization_id, and default status in the response.
- **get_single_zendesk_organization_membership_by_id** — Get information about a specific organization membership in Zendesk. Requires id. Key fields in the response are returned for the organization membership.
- **create_a_zendesk_organization_membership** — Create an organization-membership in Zendesk by assigning a user to an organization. Returns error 422 if the user is already assigned. Response includes the created membership's details.
- **delete_a_zendesk_organization_membership_by_id** — Delete organization-memberships by id in Zendesk. Immediately removes a user from an organization and schedules unassignment of all working tickets associated with the user and organization. organization_id of related tickets is set to null.
- **list_all_zendesk_organization_fields** — List organization fields in Zendesk. Returns a list of custom organization fields including key, title, and custom field settings. Fields are ordered as specified in the Zendesk Support configuration. No parameters required.
- **get_single_zendesk_organization_field_by_id** — Get organization field in Zendesk. Requires id. Returns organization field details including name, type, and key response fields.
- **create_a_zendesk_organization_field** — Create an organization field in Zendesk. Returns organization_field with details such as id, type, title, and custom field configuration.
- **update_a_zendesk_organization_field_by_id** — Update organization field in Zendesk. Requires id. Returns organization_field fields including details of the updated organization field. When updating dropdown or multiselect fields, all options must be passed or they will be removed.
- **delete_a_zendesk_organization_field_by_id** — Delete an organization field in Zendesk. Requires id. No content is returned in the response.
- **list_all_zendesk_organization_subscriptions** — List organization-subscriptions in Zendesk. Returns up to 100 subscription records per page. Response includes all fields of listed organization-subscriptions.
- **get_single_zendesk_organization_subscription_by_id** — Get a specific organization-subscriptions in Zendesk. Requires id. Returns the subscription details such as id, organization_id, and related subscription data.
- **create_a_zendesk_organization_subscription** — Create an organization-subscription in Zendesk using organization_id and user_id. Returns the organization_subscription object with organization_id and user_id in the response.
- **delete_a_zendesk_organization_subscription_by_id** — Delete an organization subscription in Zendesk. Requires id. No response content is returned on success.
- **list_all_zendesk_csat_survey_responses** — List survey responses in Zendesk. Returns fields such as id, responder_id, subject_zrn, created_at, and response details for each survey response.
- **get_single_zendesk_csat_survey_response_by_id** — Get information about a specific CSAT survey response in Zendesk. Requires locale and id. Returns survey response fields such as id, score, comment, and related survey information.
- **create_a_zendesk_csat_survey_response** — Create a survey response in Zendesk. Returns survey_response fields including id, locale, responder_id, subject_zrns, and survey_id. The access_token in response links must be protected to prevent impersonation.
- **list_all_zendesk_csat_surveys** — List CSAT surveys in Zendesk for a specific locale. Requires locale. Returns each survey's id, title, type, questions, and status in the response.
- **list_all_zendesk_satisfaction_ratings** — List satisfaction ratings in Zendesk. Returns id, score, comment, created_at, and related user/ticket details for each rating.
- **get_single_zendesk_satisfaction_rating_by_id** — Get a specific satisfaction rating in Zendesk. Requires id. Returns fields such as score, comment, user_id, and ticket_id in the response.
- **create_a_zendesk_satisfaction_rating** — Create a satisfaction rating for a solved ticket in Zendesk. Requires ticket_id. The requester must be the verified end user. Returns the created satisfaction rating fields in the response.
- **list_all_zendesk_satisfaction_reasons** — List all satisfaction-reasons in Zendesk. Returns id, reason, and position fields to identify and describe each satisfaction reason.
- **get_single_zendesk_satisfaction_reason_by_id** — Get a specific satisfaction-reasons in Zendesk using id. Returns key fields such as id, reason, and translations for the requested satisfaction-reasons.
- **list_all_zendesk_job_statuses** — List job statuses in Zendesk. Returns an array of job_statuses with key status information, sorted by completion and creation dates in descending order.
- **get_single_zendesk_job_status_by_id** — Get job status in Zendesk. Requires id. Returns key job status fields such as status, total, progress, and any errors associated with the background job.
- **list_all_zendesk_dynamic_content_items** — List all dynamic content items in Zendesk. Returns an array of items with key details such as id, name, and content for each item.
- **get_single_zendesk_dynamic_content_item_by_id** — Get a dynamic content item in Zendesk. Requires id. Returns name, default_locale_id, variants, created_at, and updated_at fields in the response.
- **create_a_zendesk_dynamic_content_item** — Create a new dynamic content item in Zendesk. Requires default_locale_id and at least one variant in the variants array. Returns the created item's id, variants, and other core fields.
- **update_a_zendesk_dynamic_content_item_by_id** — Update the name of a specific dynamic content item in Zendesk. Requires id. Returns the updated item's id, name, default_locale_id, and created_at fields.
- **delete_a_zendesk_dynamic_content_item_by_id** — Delete a dynamic-content-items resource in Zendesk. Requires id. Returns status indicating if the item was deleted.
- **list_all_zendesk_dynamic_content_item_variants** — List all variants for a specific dynamic content item in Zendesk. Requires dynamic_content_item_id. Returns variant details including their properties in the response.
- **get_single_zendesk_dynamic_content_item_variant_by_id** — Get a dynamic-content-item-variant in Zendesk. Requires dynamic_content_item_id and id. Returns key fields such as id, default, locale_id, and content for the variant.
- **create_a_zendesk_dynamic_content_item_variant** — Create a dynamic content item variant in Zendesk for a specific dynamic_content_item_id. Only one variant per locale_id is allowed. Returns details including id, locale_id, and variant content.
- **update_a_zendesk_dynamic_content_item_variant_by_id** — Update dynamic-content-item-variants in Zendesk. Requires dynamic_content_item_id and id. The response returns updated dynamic_content_variant fields. Cannot change active state or default flag of the default variant; make another variant default first.
- **delete_a_zendesk_dynamic_content_item_variant_by_id** — Delete a dynamic content item variant in Zendesk. Requires dynamic_content_item_id and id. No content is returned in the response.
- **list_all_zendesk_schedules** — List schedules in Zendesk. Returns information such as id, name, and time settings for each schedule.
- **get_single_zendesk_schedule_by_id** — Get a specific schedule in Zendesk by id. Returns id, name, and business hours details in the response.
- **create_a_zendesk_schedule** — List schedules in Zendesk. Returns fields such as id, name, time_zone, and intervals for each schedule.
- **update_a_zendesk_schedule_by_id** — Update a schedule in Zendesk. Requires id. Returns schedule fields such as id, name, time_zone, and business hours in the response.
- **delete_a_zendesk_schedule_by_id** — Delete a specific schedule in Zendesk. Requires id. No content is returned in the response.
- **list_all_zendesk_routing_attributes** — List routing-attributes in Zendesk. Returns attributes for the account and includes attribute_values field in the response.
- **get_single_zendesk_routing_attribute_by_id** — Get information about a specific routing attribute in Zendesk. Requires id. Returns fields such as id, name, and external_id in the response.
- **create_a_zendesk_routing_attribute** — Create a routing-attributes resource in Zendesk. Returns key information about the newly created routing attribute, including its id, name, and configuration details.
- **update_a_zendesk_routing_attribute_by_id** — Update routing-attributes in Zendesk. Requires id. Response includes routing_attribute fields such as name, type, and value.
- **delete_a_zendesk_routing_attribute_by_id** — Delete a specific routing attribute in Zendesk. Requires id. No fields are returned in the response.
- **list_all_zendesk_resource_collections** — List resource collections in Zendesk. Returns resource_collections with their details in the response.
- **get_single_zendesk_resource_collection_by_id** — Get details of a specific resource-collections resource in Zendesk. Requires id. Returns resource_collection fields, including information about the collection and its attributes.
- **create_a_zendesk_resource_collection** — Create a resource collection in Zendesk using a provided payload object. Returns details of the created resource collection, including its properties as specified in the payload.
- **update_a_zendesk_resource_collection_by_id** — Update a resource collection in Zendesk using the provided payload object. Returns the updated resource collection fields in the response. Requires id.
- **delete_a_zendesk_resource_collection_by_id** — Delete a specific resource collection in Zendesk. Requires id. Returns job_status fields with the status and tracking information for the deletion job in the response.
- **list_all_zendesk_workspaces** — List workspaces in Zendesk. Returns id, title, and other key workspace details in the response.
- **get_single_zendesk_workspace_by_id** — Get details of a specific workspace in Zendesk. Requires id. Returns fields such as name, description, and status of the workspace in the response.
- **create_a_zendesk_workspace** — Create workspace in Zendesk. Returns id, title, description, ticket_form_id, macros, and conditions for the created workspace.
- **update_a_zendesk_workspace_by_id** — Update workspace in Zendesk. Requires id. Returns updated workspace fields such as id, title, and status in the response.
- **delete_a_zendesk_workspace_by_id** — Delete a workspace in Zendesk. Requires id. No content is returned in the response.
- **list_all_zendesk_bookmarks** — List bookmarks in Zendesk. Returns id, url, and title fields for each bookmark in the response.
- **create_a_zendesk_bookmark** — Create a bookmark in Zendesk. Requires ticket_id. Returns the created bookmark with its id and ticket_id fields.
- **delete_a_zendesk_bookmark_by_id** — Delete a specific bookmark in Zendesk using id. Returns 200 OK if the bookmark with the specified id exists.
- **list_all_zendesk_views** — List all shared and personal views available to the current user in Zendesk. Returns fields such as id, title, active, and other key view attributes.
- **get_single_zendesk_view_by_id** — List views in Zendesk by ids. Requires ids. Returns each view's id, title, active status, position, and other key fields in the response.
- **create_a_zendesk_view** — Create a view in Zendesk with a required title and at least one required condition in the all array (status, type, group_id, assignee_id, or requester_id). Returns id, title, active, description, and other view fields in the response.
- **update_a_zendesk_view_by_id** — Update a specific view in Zendesk. Requires id. Returns the updated view fields including title, all, any, active, output, and restriction in the response. All properties are optional; updating conditions replaces existing arrays.
- **delete_a_zendesk_view_by_id** — Delete a specific view in Zendesk using id. No response body is returned.
- **list_all_zendesk_ticket_trigger_categories** — List ticket trigger categories in Zendesk. Returns trigger category fields such as id, name, and position in the response.
- **get_single_zendesk_ticket_trigger_category_by_id** — Get details about a specific ticket trigger category in Zendesk. Requires id. Returns information such as the trigger category's metadata and configuration fields.
- **create_a_zendesk_ticket_trigger_category** — Create a ticket trigger category in Zendesk. Returns name and position fields of the created category in the response.
- **update_a_zendesk_ticket_trigger_category_by_id** — Update a ticket trigger category in Zendesk using id. Returns updated trigger_category fields such as name and position in the response.
- **delete_a_zendesk_ticket_trigger_category_by_id** — Delete a ticket trigger category by id in Zendesk. id is required. The operation removes the category from your Zendesk account. No content is returned in the response.
- **list_all_zendesk_automations** — List automations in Zendesk. Returns an array of automation objects including key fields such as id, title, and active status.
- **get_single_zendesk_automation_by_id** — Get a specific automation in Zendesk. Requires id. Returns fields such as id, title, active, and conditions in the response.
- **create_a_zendesk_automation** — Create automation in Zendesk. Requires at least one time-based condition and one condition on status, type, group_id, assignee_id, or requester_id. Returns id, title, active status, and automation conditions.
- **update_a_zendesk_automation_by_id** — Update an automation in Zendesk. Requires id. The request must have at least one time-based condition and a condition for one of: 'status', 'type', 'group_id', 'assignee_id', or 'requester_id'. Updates clear all existing conditions and actions. Key response fields include id, title, conditions, and actions, indicating the automation's identity, description, current conditions, and actions.
- **delete_a_zendesk_automation_by_id** — Delete automation in Zendesk. Requires id. Some default automations cannot be deleted. No response body is returned.
- **list_all_zendesk_sla_policies** — List SLA policies in Zendesk. Returns the sla_policies array, each containing id, title, description, and relevant SLA policy details.
- **get_single_zendesk_sla_policy_by_id** — Get details about a specific SLA policy in Zendesk. Requires id. Returns SLA policy fields such as policy name, conditions, and metric definitions.
- **create_a_zendesk_sla_policy** — Create SLA policy in Zendesk. Returns the created SLA policy's name, description, and policy metrics in the response. Only available for accounts on the Support Professional or Suite Growth plan or above.
- **update_a_zendesk_sla_policy_by_id** — Update an SLA policy in Zendesk. Requires id. Returns the updated policy details including id, title, and policy conditions.
- **delete_a_zendesk_sla_policy_by_id** — Delete an SLA policy in Zendesk. Requires id. Returns confirmation of successful deletion.
- **list_all_zendesk_group_sla_policies** — List group-sla-policies in Zendesk. Returns the list of policies, each containing key details such as policy id, name, description, and associated groups.
- **get_single_zendesk_group_sla_policy_by_id** — Get a specific group SLA policy in Zendesk. Requires id. Returns information about the group SLA policy including key fields such as group_sla_policy_id and related policy details.
- **create_a_zendesk_group_sla_policy** — Create a group SLA policy in Zendesk. Returns the created group_sla_policy object with fields defining the SLA policy.
- **update_a_zendesk_group_sla_policy_by_id** — Update a group SLA policy in Zendesk. Requires id. Returns updated SLA policy fields.
- **delete_a_zendesk_group_sla_policy_by_id** — Delete a specific group-sla-policies resource in Zendesk. Requires id. No response content is returned on success.
- **list_all_zendesk_deletion_schedules** — List all deletion-schedules in Zendesk. Returns deletion_schedules including schedule details and associated data for managing automatic data deletion in the account.
- **get_single_zendesk_deletion_schedule_by_id** — Get a deletion schedule by id in Zendesk. Returns key fields of the deletion schedule in the response.
- **create_a_zendesk_deletion_schedule** — Create a deletion-schedule in Zendesk. Returns the created deletion_schedule with fields such as active, conditions, description, and title in the response.
- **update_a_zendesk_deletion_schedule_by_id** — Update a deletion schedule in Zendesk. Requires id. Returns fields: active (status), all (conditions), description, and title in deletion_schedule. All conditions must be included; updating clears previous conditions.
- **delete_a_zendesk_deletion_schedule_by_id** — Delete a deletion schedule in Zendesk by id. No content is returned in the response.
- **get_single_zendesk_setting_by_id** — Get settings for an account in Zendesk. Returns key fields like time_zone, default_locale, and account-specific flags in the response.
- **update_a_zendesk_setting_by_id** — Update settings in Zendesk. Returns the updated fields such as brand_name, subdomain, and active features in the response.
- **list_all_zendesk_support_addresses** — List support-addresses in Zendesk. Returns recipient_addresses containing id, email, brand_id, and verification status for each support address.
- **get_single_zendesk_support_address_by_id** — Get details about a specific support-address in Zendesk. Requires id. Returns fields such as id, email, and related information in the response.
- **create_a_zendesk_support_address** — Create support address in Zendesk. Returns recipient_address with details such as id, email, and verification status. Email must be valid and set up for forwarding if external; verify forwarding after creation.
- **update_a_zendesk_support_address_by_id** — Update support-addresses in Zendesk. Requires id. Does not allow updating the email property. Returns updated support address fields including id, name, and status.
- **delete_a_zendesk_support_address_by_id** — Delete a specific support address in Zendesk. Requires id. No content is returned in the response.
- **list_all_zendesk_sessions** — List sessions in Zendesk. Returns all account sessions if authenticated as an admin, otherwise returns only sessions for the current user. Key fields in the response include session id, user_id, and created_at.
- **get_single_zendesk_session_by_id** — Get a specific session in Zendesk. Requires user_id and id. Returns session fields including id, created_at, and other session details.
- **delete_a_zendesk_session_by_id** — Delete a session in Zendesk. Requires user_id and id. No response content is returned.
- **list_all_zendesk_brand_agents** — List brand agent memberships in Zendesk. Returns brand agent fields such as id and related brand and agent information.
- **get_single_zendesk_brand_agent_by_id** — Get details about a specific brand-agent membership in Zendesk. Requires id. Returns brand_agent fields including agent_id, brand_id, and agent's membership details.
- **list_all_zendesk_locales** — List locales available in Zendesk account. Returns an array of locales with their details.
- **get_single_zendesk_locale_by_id** — Get information about a specific locale in Zendesk. Requires id. Returns fields such as id, name, and locale details.
- **list_all_zendesk_access_logs** — List access-logs in Zendesk. Returns access log entries including key fields such as id, created_at, ip_address, source, and user_id in the response.
- **list_all_zendesk_monitored_x_handles** — List monitored X handles in Zendesk. Returns id, screen_name, and active fields for each handle.
- **get_single_zendesk_monitored_x_handle_by_id** — Get details of a specific monitored X handle in Zendesk. Requires id. Returns fields such as active status, screen name, and related Twitter account information.
- **create_a_zendesk_monitored_x_handle** — Create a ticket from a tweet for a specific monitored-x-handle in Zendesk. Requires id. Returns the created ticket fields and their details.
- **list_all_zendesk_public_ips** — List Zendesk public-ips. Returns main public IP ingress and egress addresses. No parameters required. The response includes public_ips with the set of current addresses.
- **list_all_zendesk_apps** — List all public apps in Zendesk Marketplace. Returns fields such as id, name, and installation details for each app.
- **get_single_zendesk_app_by_id** — Get information about a specific app in Zendesk. Requires id. Returns fields such as name, short_description, author_id, version, and status.
- **create_a_zendesk_app** — Create an app in Zendesk by providing upload_id in the payload. Returns job_id to check build status. Requires upload_id in request body. job_id in response identifies the created build job.
- **update_a_zendesk_app_by_id** — Update an app in Zendesk. Requires id and upload_id. Returns job_id to check the status of the build.
- **delete_a_zendesk_app_by_id** — Delete an app in Zendesk. Requires id. Removes the specified app from the My Apps page. No content returned in the response.
- **list_all_zendesk_location_installations** — List location installations in Zendesk. Returns location_installation objects with fields such as app_id, app_installation_id, created_at, id, location, location_id, and updated_at.
- **list_all_zendesk_locations** — List locations in Zendesk. Returns each location's id, name, and associated attributes in the response.
- **get_single_zendesk_location_by_id** — Get details about a specific location in Zendesk. Requires id. Returns fields such as id, name, app_id, and other key app location information.
- **list_all_zendesk_targets** — List all targets in Zendesk. Returns fields such as id, title, type, and active status for each target.
- **get_single_zendesk_target_by_id** — Get details about a specific target in Zendesk. Requires id. Returns fields such as id, title, type, and active status in the response.
- **create_a_zendesk_target** — Create a new target in Zendesk. Returns id, title, type, and active fields for the created target.
- **update_a_zendesk_target_by_id** — Update an existing target in Zendesk. Requires id. Response returns the updated target's details, including key fields such as id, title, and active status.
- **delete_a_zendesk_target_by_id** — Delete target in Zendesk by id. No content is returned in the response.
- **list_all_zendesk_target_failures** — List target-failures in Zendesk. Returns key fields including id, target_id, created_at, subject, and error details for each failure.
- **get_single_zendesk_target_failure_by_id** — Get a target-failure in Zendesk using id. Returns fields such as id, target_id, created_at, and error details in the response.
- **list_all_zendesk_side_conversations** — List side conversations for a ticket in Zendesk. Requires ticket_id. Returns side conversation details including external_ids with targetTicketId indicating the child ticket's id when applicable.
- **get_single_zendesk_side_conversation_by_id** — Get a specific side conversation in Zendesk. Requires ticket_id and id. Response includes external_ids.targetTicketId for child ticket information.
- **create_a_zendesk_side_conversation** — Create a side conversation in Zendesk with ticket_id. Returns side conversation details including subject, body, to, external_ids, and attachment_ids in the response.
- **update_a_zendesk_side_conversation_by_id** — Update side-conversation state or subject in Zendesk. Requires ticket_id and id. Returns fields such as created_at, external_ids, and id in the response.
- **list_all_zendesk_side_conversation_events** — List side-conversation-events in Zendesk. Requires ticket_id and side_conversation_id. Returns events with details such as type, timestamp, and actor_id for each event.
- **list_all_zendesk_jira_links** — List links for the current account in Zendesk. Returns link id, ticket_id, issue_id, and related fields in the response.
- **get_single_zendesk_jira_link_by_id** — Get a specific jira-link in Zendesk. Requires id. Returns details about the jira-link, including all key fields describing the link.
- **create_a_zendesk_jira_link** — Create a Jira link in Zendesk. Returns the created Jira link's id, Jira issue key, Zendesk ticket id, and other link details.
- **delete_a_zendesk_jira_link_by_id** — Delete a specific jira-links resource in Zendesk. Requires id. Returns status indicating success of removal.
- **list_all_zendesk_help_center_articles** — List all help-center-articles in Zendesk for a specific locale. Returns id, title, body, created_at, updated_at, and author_id for each article.
- **delete_a_zendesk_help_center_article_by_id** — Delete a specific help-center-articles resource in Zendesk using id. This archives the article, which can only be restored through the Zendesk Help Center user interface. No response content is returned.
- **get_single_zendesk_help_center_article_by_id** — Get a specific help-center-article in Zendesk. Requires id. Returns fields such as id, title, body, author_id, created_at, and updated_at.
- **create_a_zendesk_help_center_article** — Create a help-center-article in Zendesk. Requires section_id. Returns id, title, body, locale, user_segment_id, and permission_group_id fields of the newly created article.
- **update_a_zendesk_help_center_article_by_id** — Update article metadata in Zendesk by id. Does not update title, body, locale, or draft. Returns article with updated metadata including promotion status and sorting position.
- **list_all_zendesk_help_center_sections** — List sections in Zendesk Help Center for a specific locale. Requires locale. Returns section id, name, description, category_id, created_at, updated_at, and position.
- **get_single_zendesk_help_center_section_by_id** — Get details of a specific help-center-sections in Zendesk. Requires id. Returns section id, name, description, category_id, position, locale, and created_at/updated_at fields.
- **create_a_zendesk_help_center_section** — Create a section in Zendesk Help Center under a specific category. Requires category_id, name, and locale. Returns id, name, description, locale, and position fields of the created section in the response.
- **update_a_zendesk_help_center_section_by_id** — Update a specific help center section in Zendesk using id. Updates name, description, position, sorting, category_id, parent_section_id, and theme_template in the source locale. Returns section details including id, name, description, and position.
- **delete_a_zendesk_help_center_section_by_id** — Delete a specific help-center-section in Zendesk. Requires id. All articles in the section will also be deleted. Returns confirmation of deletion.
- **list_all_zendesk_help_center_section_articles** — List articles in a specific help center section in Zendesk. Requires locale and id. Returns article id, title, body, html_url, author_id, created_at, and updated_at fields.
- **create_a_zendesk_help_center_section_article** — Create an article in Zendesk under a specific help center section. Requires section_id. Returns article fields including id, title, body, locale, user_segment_id, and permission_group_id.
- **get_single_zendesk_help_center_section_article_by_id** — Get a specific help center section article in Zendesk. Requires locale and id. Returns fields like id, title, body, author_id, created_at, and updated_at.
- **update_a_zendesk_help_center_section_article_by_id** — Update a specific help center section article in Zendesk. Requires id. This updates metadata fields like promotion status and position but does not modify translation properties such as title, body, locale, or draft. The response returns the article object with updated metadata.
- **delete_a_zendesk_help_center_section_article_by_id** — Delete a specific help center article in Zendesk. Requires id. No fields are returned in the response.
- **list_all_zendesk_help_center_categories** — List help center categories in Zendesk.Returns categories with fields like id, name, description, position, created_at, and updated_at that the user can view.
- **get_single_zendesk_help_center_category_by_id** — Get details of a specific help-center-category in Zendesk. Requires id. Returns fields like id, name, description, locale, and outdated status.
- **create_a_zendesk_help_center_category** — Create a new help-center-category in Zendesk. Requires name. Returns id, name, locale, and other category details in the response.
- **delete_a_zendesk_help_center_category_by_id** — Delete a help-center category in Zendesk by id. Every section and all articles under the category will also be deleted. Requires id.
- **update_a_zendesk_help_center_category_by_id** — Update a help-center-category in Zendesk using id. Only metadata like sorting position can be updated. Returns updated category fields including id, position, and other metadata.
- **list_all_zendesk_help_center_permission_groups** — List help-center-permission-groups in Zendesk. Returns permission_groups with details about each group's configuration and access levels.
- **get_single_zendesk_help_center_permission_group_by_id** — Get a specific help-center-permission-group in Zendesk by id. Returns fields including id and name for the permission group.
- **create_a_zendesk_help_center_permission_group** — Create a help-center-permission-group in Zendesk. Returns id, name, built_in status, edit permissions, publish permissions, and updated_at timestamp.
- **update_a_zendesk_help_center_permission_group_by_id** — Update a specific help-center-permission-group in Zendesk. Requires id. Returns permission_group with fields such as user_segment, name, edit, and publish to define access control.
- **delete_a_zendesk_help_center_permission_group_by_id** — Delete a help-center-permission-group in Zendesk. Requires id. No content is returned in the response.
- **list_all_zendesk_help_center_user_segments** — List help-center-user-segments in Zendesk. Returns user_segments with fields including id, name, and user_type.
- **get_single_zendesk_help_center_user_segment_by_id** — Get a specific help-center-user-segment in Zendesk. Requires id. Returns fields such as id, name, and conditions that define the segment.
- **create_a_zendesk_help_center_user_segment** — Create a help-center-user-segment in Zendesk. Returns fields like id, name, and permissions for the newly created segment.
- **update_a_zendesk_help_center_user_segment_by_id** — Update a help center user segment in Zendesk using id. Returns user_segment with key details such as name, description, and conditions.
- **delete_a_zendesk_help_center_user_segment_by_id** — Delete a help-center-user-segment in Zendesk. Requires id.
- **create_a_zendesk_help_center_user_image** — Create image upload URL and token in Zendesk. Requires content_type and file_size in request body. Returns url for uploading the image and headers required for the PUT request, along with a token to create the image path.
- **zendesk_help_center_user_images_create_image_path** — Create image path in Zendesk. Requires token and brand_id. Returns user_image object with path that can be used to display the uploaded image in a community post.
- **list_all_zendesk_help_center_medias** — List help-center-medias in Zendesk. Returns medias with key fields such as id, url, and content type. Results may be filtered by name prefix and sorted by created, updated, or name.
- **get_single_zendesk_help_center_media_by_id** — Get information about a specific help-center-media in Zendesk using id. Returns key details about the Guide Media object.
- **create_a_zendesk_help_center_media** — Create a new guide media in Zendesk using asset_upload_id and filename. Returns id for creating article attachments and url for embedding directly in article translations.
- **delete_a_zendesk_help_center_media_by_id** — Delete a specific help-center-media in Zendesk. Requires id. Returns confirmation of deletion.
- **update_a_zendesk_help_center_media_by_id** — Update a specific help-center-media in Zendesk by replacing it with new data. Requires id. Returns updated media details including asset_upload_id and filename.
- **zendesk_help_center_medias_create_upload_url** — Create upload URL for a guide-media object in Zendesk. Requires content_type and file_size in the request body. Returns upload_url, headers, and asset_upload_id to be used for uploading the media file and later creating the guide-media object.
- **list_all_zendesk_help_center_article_attachments** — List attachments for a specific help center article in Zendesk. Requires article_id. Returns fields such as id, file_name, content_url, size, and content_type for each attachment.
- **create_a_zendesk_help_center_article_attachment** — Create a new article attachment in Zendesk for a specific article. Requires article_id and guide_media_id. Returns article_attachment with id, file_name, content_url, and other metadata.
- **delete_a_zendesk_help_center_article_attachment_by_id** — Delete a specific help center article attachment in Zendesk. Requires id of the attachment to remove it permanently. No content is returned in the response.
- **get_single_zendesk_help_center_article_attachment_by_id** — Get details of a specific help-center-article-attachment in Zendesk using locale and id. Returns fields such as file_name, content_url, size, and content_type.
- **list_all_zendesk_article_block_attachments** — List article block attachments in Zendesk using locale and article_id. Returns block attachments that are not inline with details such as id, file_name, and content_url.
- **list_all_zendesk_article_inline_attachments** — List inline attachments for a specific article in Zendesk. Requires article_id. Returns attachment id, file_name, content_url, size, and other metadata.
- **list_all_zendesk_article_comments** — List article-comments for a specific user in Zendesk. Requires id. Returns fields such as id, body, html_body, author_id, created_at, and updated_at of each comment.
- **get_single_zendesk_article_comment_by_id** — Get details of a specific article comment in Zendesk. Requires locale, article_id, and id. Returns fields such as id, body, author_id, created_at, and updated_at.
- **create_a_zendesk_article_comment** — Create a comment on a specific article in Zendesk using article_id. Returns the comment id, body, locale, author_id, created_at, and updated_at in the response.
- **update_a_zendesk_article_comment_by_id** — Update article-comments in Zendesk using article_id and id. Returns comment fields including body, html_body, author_id, created_at, and updated_at.
- **delete_a_zendesk_article_comment_by_id** — Delete a specific article-comment in Zendesk. Requires article_id and id. No response body is returned.
- **list_all_zendesk_articles_lables** — List all labels in Zendesk articles. Returns label name, id, and usage data for each label.
- **get_single_zendesk_articles_lable_by_id** — Get properties of a specific article label in Zendesk using locale and id. Returns fields such as name, id, and updated_at for the label.
- **create_a_zendesk_articles_lable** — Create labels for a specific article in Zendesk. Requires id. Returns labels with id, name, and created_by information.
- **delete_a_zendesk_articles_lable_by_id** — Delete a specific article label in Zendesk. Requires id. No content is returned in the response upon successful deletion.
- **create_a_zendesk_help_center_content_tag** — Create a help-center-content-tag in Zendesk. Requires name. Returns content_tag with fields including id and name.
- **list_all_zendesk_help_center_content_tags** — List help center content tags in Zendesk. Returns id and name for each content tag.
- **get_single_zendesk_help_center_content_tag_by_id** — Get details of a specific help-center-content-tag in Zendesk by id. Returns fields like id, name, and description in the response.
- **delete_a_zendesk_help_center_content_tag_by_id** — Delete a specific help-center-content-tag in Zendesk. Requires id. Returns confirmation of deletion.
- **update_a_zendesk_help_center_content_tag_by_id** — Update a specific help-center-content-tag in Zendesk using id. Returns the updated tag details including key fields such as id, name, and related metadata.
- **list_all_zendesk_help_center_sessions** — Get the Help Center session in Zendesk and return the CSRF token for the current session. This provides the token needed for secure Help Center interactions.
- **list_all_zendesk_help_center_translations** — List translations for a specific article in Zendesk. Requires article_id. Returns translations with fields such as locale, draft, outdated, and title.
- **get_single_zendesk_help_center_translation_by_id** — Get a specific help-center-translation in Zendesk. Requires article_id and id (locale). Returns locale, title, body, and other translation details.
- **create_a_zendesk_help_center_translation** — Create a translation for an article in Zendesk. Requires article_id. Returns translation id, locale, title, body, and source_id.
- **update_a_zendesk_help_center_translation_by_id** — Get a specific help-center-translation in Zendesk. Requires article_id and id (locale). Returns id, locale, title, and body of the translation.
- **delete_a_zendesk_help_center_translation_by_id** — Delete a specific help-center-translation in Zendesk. Requires id. Translation cannot be deleted if it is the only translation for the source object.
- **list_all_zendesk_help_center_themes** — List help center themes in Zendesk. Returns id, name, author, and other theme details.
- **get_single_zendesk_help_center_theme_by_id** — Get details of a specific help-center-theme in Zendesk using id. Returns the theme object with key information about the theme.
- **delete_a_zendesk_help_center_theme_by_id** — Delete a specific help-center-theme in Zendesk. Requires id. No content is returned in the response.
- **zendesk_help_center_themes_publish** — Publish a specific help-center-theme in Zendesk. Requires id. Returns status confirming the theme has been published.
- **create_a_zendesk_theme_import_job** — Create a theme import job in Zendesk. Requires brand_id and format in the request. Returns theme_id, upload.url, and upload.parameters needed to upload the theme ZIP file.
- **create_a_zendesk_theme_update_job** — Create a theme update job in Zendesk. Requires theme_id, replace_settings, and format in the request body. Returns job id and attributes for tracking the update process.
- **create_a_zendesk_theme_export_job** — Create a theme export job in Zendesk. Requires theme_id and format (zip). Returns download.url where the exported theme can be downloaded once the job completes.
- **list_all_zendesk_topics** — List topics in Zendesk community. Returns id, name, html_url, and url for each topic.
- **get_single_zendesk_topic_by_id** — Get details of a specific topic in Zendesk by id. Returns fields such as id, name, description, position, and follower_count.
- **create_a_zendesk_topic** — Create a new topic in Zendesk. Returns the id, name, description, created_at, and other details of the created topic.
- **update_a_zendesk_topic_by_id** — Update a topic in Zendesk. Requires id. Returns the updated topic with fields such as id and name.
- **delete_a_zendesk_topic_by_id** — Delete a specific topic in Zendesk. Requires id. The response confirms whether the topic was successfully deleted.
- **list_all_zendesk_posts** — List posts in Zendesk community. Returns posts with key fields including id, title, details, status, and author information.
- **get_single_zendesk_post_by_id** — Get information about a specific post in Zendesk. Requires id. Returns post details including title, body, author_id, created_at, and updated_at.
- **create_a_zendesk_post** — Create a new post in Zendesk. Returns id, title, details, author_id, topic_id, created_at, and updated_at in the response.
- **update_a_zendesk_post_by_id** — Update a specific post in Zendesk. Requires id. Returns the updated post object with details such as title, body, author, and status.
- **delete_a_zendesk_post_by_id** — Delete a specific post in Zendesk. Requires id. Returns confirmation of deletion.
- **list_all_zendesk_post_comments** — List comments on a specific post in Zendesk. Requires post_id. Returns comment id, body, author information, creation time, and related metadata.
- **get_single_zendesk_post_comment_by_id** — Get information about a specific post-comment in Zendesk. Requires post_id and id. Returns fields including id, body, author_id, created_at, and updated_at.
- **create_a_zendesk_post_comment** — Create a comment on a specific post in Zendesk. Requires post_id. Returns the created comment with fields such as id, body, author_id, and created_at.
- **update_a_zendesk_post_comment_by_id** — Update a specific post-comment in Zendesk. Requires post_id and id. Returns comment fields including its content, author, and metadata.
- **delete_a_zendesk_post_comment_by_id** — Delete a specific post-comment in Zendesk. Requires post_id and id.
- **list_all_zendesk_topic_subscriptions** — List subscriptions for a specific topic in Zendesk. Requires topic_id. Response returns subscriptions created by the requesting user including details of each subscription.
- **get_single_zendesk_topic_subscription_by_id** — Get details about a specific topic-subscription in Zendesk. Requires topic_id and id. Returns fields showing the subscription the end user created for the topic.
- **create_a_zendesk_topic_subscription** — Create a topic subscription in Zendesk. Requires topic_id. Returns a subscription object indicating the user is subscribed to the specified topic.
- **update_a_zendesk_topic_subscription_by_id** — Update a specific topic-subscription in Zendesk. Requires topic_id and id. Returns updated subscription details such as subscription_id and user association.
- **delete_a_zendesk_topic_subscription_by_id** — Delete a topic-subscription in Zendesk. Requires topic_id and id. This removes the subscription to the specified topic.
- **list_all_zendesk_post_subscriptions** — List post subscriptions in Zendesk for a given post. Requires post_id. Returns subscriptions with user and subscription details.
- **get_single_zendesk_post_subscription_by_id** — Get details of a specific post-subscription in Zendesk. Requires post_id and id. Response includes subscription details created by the requesting end user.
- **create_a_zendesk_post_subscription** — Create a subscription for a post in Zendesk. Requires post_id. Returns the subscription object including subscription id, user_id, and post_id.
- **delete_a_zendesk_post_subscription_by_id** — Delete a specific post subscription in Zendesk. Requires post_id and id. Removes the subscription associated with the given post.
- **list_all_zendesk_section_subscription** — List section-subscriptions in Zendesk for a given section_id and locale. Returns subscriptions with details such as id, user_id, and creation timestamps for the requesting end-user.
- **get_single_zendesk_section_subscription_by_id** — Get details of a specific section-subscription in Zendesk. Requires section_id and id. Returns fields such as id, user_id, and created_at for the subscription.
- **create_a_zendesk_section_subscription** — Create a section-subscription in Zendesk. Requires section_id. Returns subscription id, user_id, and section_id indicating the created subscription.
- **delete_a_zendesk_section_subscription_by_id** — Delete a section-subscription in Zendesk. Requires locale, section_id, and id. Returns confirmation of deletion.
- **list_all_zendesk_article_subscription** — List article-subscriptions for a specific article in Zendesk. Requires article_id. Returns subscriptions with details about users subscribed to the article.
- **get_single_zendesk_article_subscription_by_id** — Get information about a specific article-subscription in Zendesk. Requires locale, article_id, and id. Returns fields such as user details and subscription status.
- **create_a_zendesk_article_subscription** — Create an article-subscription for a specific article in Zendesk. Requires article_id. Returns the subscription object including id, user_id, and article_id.
- **delete_a_zendesk_article_subscription_by_id** — Delete an article-subscription in Zendesk. Requires article_id and id. Returns no content on success.
- **list_all_zendesk_user_subscription** — List user subscriptions for a specific user in Zendesk. Requires user_id. Returns id, followed_id (user being followed), and follower_id (user doing the following).
- **list_all_zendesk_help_center_votes** — List help-center-votes for a given user in Zendesk. Requires user_id. Response returns votes including details such as the item voted on and vote type.
- **get_single_zendesk_help_center_vote_by_id** — Get details of a specific help-center-votes in Zendesk using id. Returns id, user_id of the voter, item_id being voted on, value of the vote, and creation details.
- **create_a_zendesk_help_center_vote** — Create a vote for a specific help-center article in Zendesk. Requires article_id. Returns vote details including id, user_id, and created_at.
- **delete_a_zendesk_help_center_vote_by_id** — Delete a specific help-center-votes resource in Zendesk. Requires id. No response body is returned.
- **list_all_zendesk_badges** — List all badges in Zendesk. Returns badge details including id, name, and associated information.
- **get_single_zendesk_badge_by_id** — Get information about a specific badge in Zendesk. Requires id. Returns fields such as name, description, and created_at to identify the badge and its details.
- **create_a_zendesk_badge** — Create a badge in Zendesk. Requires badge_category_id, name, and description. Optionally include icon_upload_id for a badge icon. Returns id, name, description, badge_category_id, and icon_upload_id.
- **update_a_zendesk_badge_by_id** — Update a badge in Zendesk using id. Returns badge fields including badge_category_id, name, description, and icon_upload_id. To remove an icon, set icon_upload_id to null.
- **delete_a_zendesk_badge_by_id** — Delete a badge in Zendesk. Requires id. Deleting a badge also deletes all badge assignments related to the badge.
- **list_all_zendesk_badge_assignments** — List badge assignments in Zendesk. Returns id, badge_id, user_id, and created_at for each assignment.
- **create_a_zendesk_badge_assignment** — Create a badge assignment in Zendesk. Requires badge_id and user_id. Returns badge_assignment with assigned badge and user details.
- **delete_a_zendesk_badge_assignment_by_id** — Delete a badge assignment in Zendesk by id. Requires id. Returns confirmation of deletion.
- **list_all_zendesk_badge_categories** — List badge categories in Zendesk. Returns badge categories with fields like id, name, and description.
- **get_single_zendesk_badge_category_by_id** — Get details about a specific badge category in Zendesk using id. Returns id, brand_id, name, slug, created_at, and updated_at fields.
- **create_a_zendesk_badge_category** — Create a badge category in Zendesk. Requires brand_id. Returns badge_category with fields including id, brand_id, name, and slug.
- **delete_a_zendesk_badge_category_by_id** — Delete a badge category in Zendesk by id. Badge categories can only be deleted if they do not contain any badges.
- **list_all_zendesk_account_custom_claims** — List account custom claims in Zendesk. Returns account_custom_claims for the account and brand, including key claim details.
- **get_single_zendesk_account_custom_claim_by_id** — Get details of a specific account custom claim in Zendesk using id. Returns the claim's properties including its unique identifiers and configuration.
- **create_a_zendesk_account_custom_claim** — Create an account custom claim in Zendesk scoped by account and brand. Each account/brand pair can have up to 5 custom claims. Returns details of the created custom claim.
- **update_a_zendesk_account_custom_claim_by_id** — Update an account custom claim in Zendesk. Requires id. Returns the updated account custom claim fields.
- **delete_a_zendesk_account_custom_claim_by_id** — Delete an account custom claim in Zendesk. Requires id. Returns success status without content.
- **list_all_zendesk_redirect_rules** — List redirect rules in Zendesk. Returns fields such as id, redirect_from, and redirect_to.
- **get_single_zendesk_redirect_rule_by_id** — Get information about a specific redirect rule in Zendesk. Requires id. The response returns fields such as id, source_locale, source_url, target_locale, and target_url, which define the rule and its redirection behavior.
- **create_a_zendesk_redirect_rule** — Create or update a redirect rule in Zendesk. Requires redirect_from, redirect_to, and redirect_status. Returns redirect_from (source URL), redirect_to (destination URL), and redirect_status (HTTP status).
- **delete_a_zendesk_redirect_rule_by_id** — Delete a specific redirect rule in Zendesk. Requires id. No response body returned.

## How it works

1. **Link your customer's Zendesk account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app.
2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request.
3. **Call Truto's API to reach Zendesk.** The Proxy API is a 1-to-1 mapping of the Zendesk API.
4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field.

## Use cases

- **Power AI support copilots with live knowledge base and ticket context** — AI chatbot and support automation platforms can sync Zendesk Help Center articles, sections, and categories to train RAG pipelines, then automatically create tickets with full conversation transcripts when a human handoff is needed — giving agents complete context from the start.
- **Calculate customer health scores from support signals** — Customer success platforms can pull ticket metrics, CSAT survey responses, and open ticket counts per organization to feed into health score models, triggering churn-risk alerts when support friction spikes for key accounts.
- **Close the loop between engineering fixes and support tickets** — Developer tools and bug trackers can bulk-update Zendesk ticket statuses and post public comments when a linked bug is resolved, automatically notifying every affected customer without manual agent intervention.
- **Sync support contacts and organizations with your CRM or customer data platform** — Revenue and GTM platforms can bidirectionally sync Zendesk users, organizations, and custom user fields to keep customer records consistent across sales, support, and success teams.
- **Aggregate multi-channel support analytics into a unified dashboard** — BI and analytics products can ingest ticket volumes, ticket metric events, SLA policies, tags, and satisfaction ratings from Zendesk to surface cross-platform support performance metrics their customers can act on.

## What you can build

- **Two-way ticket sync with contextual comments** — Create, update, and resolve Zendesk tickets from your app while pushing internal notes and public replies back via ticket comments — keeping both systems in lockstep.
- **Help Center article ingestion for AI search** — Continuously sync all Help Center articles, sections, and categories into your product's search index or LLM knowledge base using the Help Center Articles and Sections APIs.
- **Customer health dashboard powered by CSAT and ticket metrics** — Pull CSAT survey responses, ticket metrics, and organization data to render per-account health scores and trend charts directly inside your CS platform.
- **Custom field and tag mapping engine** — Read and write Zendesk ticket fields, user fields, organization fields, and tags so your users can map their proprietary taxonomy to Zendesk's heavily customized instances without manual configuration.
- **Incremental ticket export for real-time data pipelines** — Use incremental ticket and ticket event exports to stream only changed records into your data warehouse or event bus, avoiding expensive full syncs.
- **Automated ticket creation with attachment support** — Let your users' workflows programmatically create Zendesk tickets complete with file attachments, custom field values, and organization assignments — all through a single unified API call.

## FAQs

### What authentication methods does the Zendesk integration support?

Zendesk supports OAuth 2.0 and API token-based authentication. Truto handles the full OAuth flow for your end users, including token refresh, so you don't need to manage credentials or redirect URIs yourself.

### Can I read and write Zendesk custom fields through Truto?

Yes. Truto exposes full CRUD operations for ticket fields, user fields, and organization fields — you can list, create, update, and delete custom fields as well as read and set their values on tickets, users, and organizations.

### How do I handle pagination and rate limits with Zendesk's API?

Truto handles cursor-based and offset pagination automatically across all list endpoints. Zendesk enforces rate limits (typically 700 requests per minute), and Truto manages retry logic and backoff so your integration doesn't need to implement it.

### Does the integration support incremental data sync for large Zendesk instances?

Yes. The integration includes incremental export endpoints for tickets and ticket events, which return only records changed since a given timestamp — ideal for keeping large datasets fresh without full re-syncs.

### Which Truto Unified APIs map to Zendesk resources?

Zendesk is covered by the Unified Ticketing API (tickets, comments, contacts, attachments, fields, teams, ticket status, users), the Unified User Directory API (users, roles, activities, utilization), and the Unified Search API. You can also use Zendesk-specific native endpoints via the passthrough API for anything not covered by the unified model.

### Can I access Zendesk Help Center content through Truto?

Yes. The integration supports listing, creating, updating, and deleting Help Center articles, sections, categories, article attachments, translations, and content tags — giving you full programmatic access to your users' knowledge bases.

## Related reading

- [3 steps to integrate Zendesk Sell REST API using an OAuth App](https://truto.one/blog/integrate-zendesk-sell/) — Learn how to integrate Zendesk Sell using an OAuth App. Save time with this comprehensive guide with screenshots for developers.
- [Connect Zendesk to ChatGPT: Automate Ticket Support & Agent Tasks](https://truto.one/blog/connect-zendesk-to-chatgpt-automate-ticket-support-agent-tasks/) — Learn how to connect Zendesk to ChatGPT using a managed MCP server. Automate ticket triage, update statuses, and execute support workflows without custom code.
- [Connect Zendesk to Claude: Manage Help Center & Tickets via MCP](https://truto.one/blog/connect-zendesk-to-claude-manage-help-center-content-knowledge/) — Learn how to connect Zendesk to Claude using a managed MCP server. Automate ticket triage, update Help Center articles, and manage users without writing integration code.
- [Connect Zendesk to AI Agents: Automate Support Ops & Data Sync](https://truto.one/blog/connect-zendesk-to-ai-agents-streamline-support-ops-customer-data/) — Learn how to connect Zendesk to AI agents using Truto's /tools endpoint. Skip hand-written schemas and custom wrappers to automate support operations.
- [How to Build an AI Product That Auto-Responds to Zendesk and Jira Tickets](https://truto.one/blog/how-to-build-an-ai-product-that-auto-responds-to-zendesk-and-jira-tickets/) — Technical guide to building an AI auto-responder for Zendesk and Jira tickets — covering architecture, API quirks, rate limits, and how unified ticketing APIs accelerate shipping.