--- title: UserVoice API Integration on Truto slug: uservoice category: Survey canonical: "https://truto.one/integrations/detail/uservoice/" --- # UserVoice API Integration on Truto **Category:** Survey **Status:** Beta ## Unified APIs ### Unified User Directory API - **Groups** — Groups are a collection of users in the source application. In some applications, they might also be called Teams. - **Users** — The User object represents a User. ## How it works 1. **Link your customer's UserVoice account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach UserVoice.** The Proxy API is a 1-to-1 mapping of the UserVoice API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Sync user identity data to ensure accurate feedback attribution** — SaaS companies offering customer-facing products need their users' identity data to stay consistent across systems. By integrating UserVoice via Truto's Unified User Directory API, they can map users and accounts so that every piece of feedback is correctly attributed to the right person and company. - **Embed revenue-informed product feedback into your CS platform** — Customer success platforms can pull user and account data from UserVoice to enrich their Customer 360 views with product feedback context. This lets CSMs see which feature requests their accounts have submitted and how those requests are progressing — directly within the tool they already use. - **Power contextual in-app feedback capture with identity resolution** — In-app survey and onboarding tools can leverage synced user directory data to submit feedback to UserVoice on behalf of the correct end user, eliminating the need for users to log into a separate portal or re-enter their details. - **Automate feedback loop closure from your dev or issue tracking tool** — Developer tools and issue trackers can integrate with UserVoice to programmatically update suggestion statuses when work ships, ensuring end users are automatically notified. Accurate user and account mappings via Truto keep attribution clean across both systems. ## What you can build - **User directory sync between your app and UserVoice** — Keep user profiles and group/account memberships in sync between your product and UserVoice using Truto's Unified User Directory API for Users and Groups. - **Account-to-external-account mapping** — Automatically map your platform's organization or account entities to UserVoice external_accounts via the Unified User Directory Groups model, ensuring feedback is tied to the correct company. - **Identity-resolved feedback submission** — Submit suggestions to UserVoice with fully resolved user identity, so feedback is attributed to the right person and account without manual data entry. - **Feedback status automation triggered by your workflow** — Programmatically update UserVoice suggestion statuses when milestones are hit in your product, automatically closing the feedback loop and notifying voters. - **Customer 360 feedback widget powered by synced user data** — Surface a customer's UserVoice suggestions, votes, and request statuses inside your own product's account view by correlating synced user directory data. ## FAQs ### What Unified APIs does Truto support for UserVoice? Truto supports the Unified User Directory API for UserVoice, covering Users and Groups. Users map to UserVoice users, and Groups map to UserVoice external_accounts. ### Are there pre-built Truto tools for UserVoice suggestions, votes, or features? Not yet. Truto tools for UserVoice-specific resources like suggestions, votes, and features are built on request. Contact Truto to discuss your specific workflow needs. ### How does authentication work for the UserVoice integration? UserVoice's Admin API uses OAuth 2.0 for authentication. Truto manages the full auth lifecycle — token acquisition, storage, and refresh — so your end users can connect their UserVoice accounts without you handling credentials directly. ### Does UserVoice enforce API rate limits? Yes, the UserVoice Admin API enforces rate limits. Truto handles pagination and respects rate limit headers automatically, so your integration remains reliable without custom retry logic. ### Can I sync custom fields or account metadata from UserVoice? UserVoice supports custom fields on users and external accounts. While the Unified User Directory API provides a standardized schema, custom field access for UserVoice-specific data can be discussed as part of a custom tool build with Truto. ### Who connects their UserVoice account — my team or my end users? Your end users connect their own UserVoice accounts through Truto's managed auth flow. This means each of your customers can link their UserVoice instance to your product without sharing credentials with you.