--- title: Thena API Integration on Truto slug: thena category: Ticketing canonical: "https://truto.one/integrations/detail/thena/" --- # Thena API Integration on Truto **Category:** Ticketing **Status:** Beta ## MCP-ready AI tools Truto exposes 131 tools for Thena that AI agents can call directly. - **list_all_thena_accounts** — List all Thena accounts with optional pagination. Returns account objects including id, name, statusId, status, classificationId, classification, primaryDomain, accountOwner, accountOwnerId, accountOwnerEmail, customFieldValues, createdAt, and updatedAt. - **create_a_thena_account** — Create a new account in Thena. Returns the created account including id, name, source, primaryDomain, status, classification, health, industry, customFieldValues, metadata, createdAt, and updatedAt. Required: name, primaryDomain. - **get_single_thena_account_by_id** — Get a single Thena account by id. Returns the full account object including id, name, source, primaryDomain, status, classification, health, industry, accountOwner, and createdAt. Required: id. - **update_a_thena_account_by_id** — Update a Thena account by id. Returns the updated account object including id, name, source, primaryDomain, status, classification, health, and updatedAt. Required: id. - **delete_a_thena_account_by_id** — Delete a Thena account by id. Returns an empty 204 response on success. Required: id. - **thena_accounts_filter_by_ids** — Retrieve multiple Thena accounts by their ids. Returns account objects including id, name, source, primaryDomain, status, classification, health, and createdAt for each matching account. Required: ids. - **thena_accounts_get_attributes** — Get all account attribute values in Thena filtered by attribute type. Returns: id, attribute, value, isDefault, createdAt, updatedAt, name, source, logo, statusId, status, statusConfiguration, classificationId, classification, classificationConfiguration, healthId, health, healthConfiguration, industryId, industry, industryConfiguration, primaryDomain, secondaryDomain, accountOwner,… - **list_all_thena_account_contacts** — List Thena customer contacts for an account. Returns contacts including userId, user, userEmail, contactTypeId, contactType, createdAt, and updatedAt. Required: accountId. - **create_a_thena_account_contact** — Create a new customer contact in Thena. Returns: id, createdAt, updatedAt. Required: firstName, email. - **update_a_thena_account_contact_by_id** — Update an existing Thena customer contact by id. Returns: id, createdAt, updatedAt. Required: id. - **delete_a_thena_account_contact_by_id** — Delete a Thena customer contact by id. Returns an empty 204 response on success. Required: id. - **thena_account_contacts_bulk_create** — Create multiple customer contacts in bulk in Thena. Returns: total, created, skipped. Required: contacts. - **thena_account_contacts_ingest** — Ingest user contacts into Thena from an external source. Returns an array of ingested contact objects including uid, firstName, lastName, email, phoneNumber, avatarUrl, contactType, createdAt, and updatedAt. Required: users. - **thena_account_contacts_filter_by_ids** — Filter Thena customer contacts by a list of IDs. Returns matching contacts including id, firstName, lastName, email, phoneNumber, avatarUrl, accounts, contactTypeId, contactType, customFieldValues, metadata, createdAt, and updatedAt. Required: ids. - **create_a_thena_account_activity** — Create a new account activity in Thena. Returns the created activity object including id, accountId, account, activityTimestamp, duration, location, title, description, type, typeId, typeConfiguration, status, statusId, statusConfiguration, participants, creator, creatorId, creatorEmail, attachments, createdAt, updatedAt, and metadata. Required: accountId, activityTimestamp, title. - **list_all_thena_account_activities** — List account activities in Thena, optionally filtered by account, type, or status. Returns activities with id, accountId, title, activityTimestamp, type, status, participants, and metadata. - **update_a_thena_account_activity_by_id** — Update an existing account activity in Thena by id. Returns the updated activity object including id, accountId, title, activityTimestamp, type, status, participants, and metadata. Required: id. - **delete_a_thena_account_activity_by_id** — Delete a Thena account activity by id. Returns an empty 204 response on success. - **thena_account_activities_remove_attachment** — Remove an attachment from a Thena account activity. Returns an empty 204 response on success. Required: activity_id, attachment_id. - **create_a_thena_account_note** — Create a new account note in Thena. Returns the created note including id, accountId, account, content, type, typeId, typeConfiguration, visibility, attachments, author, authorId, authorEmail, createdAt, updatedAt, and metadata. Required: accountId, content. - **list_all_thena_account_notes** — List account notes in Thena, optionally filtered by account ID or type. Returns each note with id, accountId, account, content, type, visibility, attachments, author, createdAt, and updatedAt. - **update_a_thena_account_note_by_id** — Update an account note in Thena by id. Returns the updated note including id, accountId, account, content, type, typeId, visibility, attachments, author, authorEmail, createdAt, and updatedAt. Required: id. - **delete_a_thena_account_note_by_id** — Delete an account note in Thena by id. Returns an empty 204 response on success. Required: id. - **thena_account_notes_remove_attachment** — Remove a specific attachment from an account note in Thena. Returns an empty 204 response on success. Required: note_id, attachment_id. - **create_a_thena_account_task** — Create a new account task in Thena. Returns the created task including id, accountId, title, status, priority, assigneeId, attachments, createdAt, and updatedAt. Required: accountId, title, assigneeId. - **list_all_thena_account_tasks** — List account tasks in Thena, filterable by account, activity, assignee, type, status, and priority. Returns: id, accountId, account, activityId, title, description, assigneeId, type, typeId, typeConfiguration, status, statusId, statusConfiguration, priority, priorityId, priorityConfiguration, attachments, isActive, creator, creatorId, creatorEmail, createdAt, updatedAt, metadata. - **update_a_thena_account_task_by_id** — Update an existing account task in Thena by id. Returns: id, type, createdAt, updatedAt. Required: id. - **delete_a_thena_account_task_by_id** — Delete an account task in Thena by id. Returns an empty 204 response on success. Required: id. - **thena_account_tasks_remove_attachment** — Remove an attachment from an account task in Thena. Returns an empty 204 response on success. Required: task_id, attachment_id. - **create_a_thena_comment** — Create a new comment on an entity in Thena. Returns the created comment object including id, content, commentType, commentVisibility, author, createdAt, and attachments. Required: entityType, entityId. - **delete_a_thena_comment_by_id** — Delete a Thena comment by id. Returns an empty 204 response on success. Required: id. - **get_single_thena_comment_by_id** — Get a single Thena comment by id. Returns the full comment object including id, content, commentType, commentVisibility, author, authorId, createdAt, and attachments. Required: id. - **thena_comments_list_threads** — List threaded replies for a comment in Thena. Returns an array of comment objects with id, content, commentVisibility, author, authorId, createdAt, and attachments. Required: comment_id. - **thena_comments_list_by_user_type** — Get comments for an entity in Thena filtered by user type. Returns comment objects with id, content, commentVisibility, author, authorUserType, createdAt, and attachments. Required: entityType, entityId, userType. - **list_all_thena_comments** — List comments on an entity in Thena. Returns each comment's id, content, isEdited, commentType, author, createdAt, updatedAt, and attachments. Required: entityType, entityId. - **update_a_thena_comment_by_id** — Update a comment in Thena by id. Returns the updated comment including id, content, contentMarkdown, isEdited, commentType, author, createdAt, and updatedAt. Required: id, content (1–5000 characters). - **create_a_thena_custom_field** — Create a new custom field in Thena. Returns the created custom field including its name, uid, slug, organizationId, options, metadata, isActive, createdAt, and updatedAt. Required: name, source, fieldType. - **delete_a_thena_custom_field_by_id** — Delete one or more custom fields in Thena by field ID and version. Returns an empty 204 response on success. Required: fields. - **thena_custom_fields_get_types** — Get all available custom field types in Thena, grouped by category. Returns: text, numeric, choice, date, user, specialized, file, calculated, lookup, geographic, rating, toggle. - **list_all_thena_custom_fields** — List all custom fields in Thena. Returns: name, uid, slug, organizationId, options, metadata, createdAt, updatedAt, isActive, teamId, autoAddToAllForms, hintText, placeholderText, mandatoryOnCreation, mandatoryOnClose, visibleToCustomer, editableByCustomer, defaultValue. - **thena_custom_fields_get_restricted_fields** — Get all Thena-restricted fields that cannot be customized, with optional filtering by team and field types. Returns: id, name, fieldType, description. - **thena_custom_fields_get_by_ids** — Fetch Thena custom fields by their IDs in bulk. Returns: name, uid, slug, organizationId, options, metadata, createdAt, updatedAt, isActive, teamId, autoAddToAllForms, hintText, placeholderText, mandatoryOnCreation, mandatoryOnClose, visibleToCustomer, editableByCustomer, defaultValue. Required: ids. - **thena_custom_fields_search** — Search Thena custom fields by name with optional team filtering. Returns: name, uid, slug, organizationId, options, metadata, createdAt, updatedAt, isActive, teamId, autoAddToAllForms, hintText, placeholderText, mandatoryOnCreation, mandatoryOnClose, visibleToCustomer, editableByCustomer, defaultValue. Required: term. - **thena_custom_fields_bulk_update** — Update a Thena custom field's configuration. Returns: createdAt, updatedAt. Required: uid. - **thena_csat_create_rule** — Create a CSAT rule for a team in Thena with filters, trigger configuration, and feedback form settings. Returns: ok, data (the team's CSAT settings including id, team, organization, isEnabled, cooldownPeriodDays, rules, createdAt, updatedAt). Required: team_uid. - **thena_csat_delete_rule** — Delete a CSAT rule by ID in Thena. Returns an empty 204 response on success. Required: id. - **thena_csat_get_rule** — Get a single CSAT rule by ID in Thena. Returns: id, name, description, isActive, priority, allFilters, anyFilters, triggerConfig, feedbackConfig, createdAt, updatedAt. Required: id. - **thena_csat_get_settings** — Get CSAT settings for a team in Thena, including cooldown periods, closed status IDs, and all configured rules. Returns: data, status, message, timestamp, statusCode, error. Required: team_uid. - **thena_csat_reorder_rules** — Reorder the priority of CSAT rules for a team in Thena by submitting an ordered array of rule IDs. Returns: ok, data. Required: team_uid. - **thena_csat_submit** — Submit CSAT feedback for a Thena survey. Returns: success, message. Required: token. - **thena_csat_bulk_update** — Update the CSAT settings for a Thena team. Returns: ok and data containing id, team, organization, isEnabled, cooldownPeriodDays, userCooldownPeriodDays, emailConfigId, closedStatusIds, rules, createdAt, updatedAt. Required: team_uid, cooldownPeriodDays, emailConfigId, userCooldownPeriodDays, closedStatusIds. - **thena_csat_update_rule** — Update a CSAT rule by id. Required: id. - **thena_emoji_actions_list_actions** — List all available emoji actions in Thena. Returns a list of action name strings such as ticket-to-closed, ticket-to-in-progress, and ticket-to-on-hold. - **thena_emoji_actions_delete_action** — Delete an emoji action by team and action id in Thena. Returns an empty 204 response on success. Required: team_id, emoji_action_id. - **thena_emoji_actions_list_team_actions** — List all emoji actions configured for a specific team in Thena. Returns a list of action name strings such as ticket-to-closed, ticket-to-in-progress, and ticket-to-on-hold. Required: team_id. - **thena_emoji_actions_map_action** — Map an emoji action for a team in Thena. Returns: ok, data. Required: team_id. - **thena_emoji_actions_update_action_by_id** — Update a specific emoji action mapping in Thena by team and emoji action IDs. Returns: ok, data. Required: team_id, emoji_action_id, emoji, action. - **thena_emoji_actions_bulk_update** — Update an existing emoji action mapping for a team in Thena by specifying a new action and its associated emojis. Returns: ok, data. Required: team_id, action, emojis. - **list_all_thena_forms** — List all Thena forms, optionally filtered by team or escalation type. Returns: id, name, description, fields, conditions, version, isActive, createdAt, updatedAt, channels, teamId, order. - **create_a_thena_form** — Create a new Thena form with fields, conditions, and channel assignments. Returns the created form including id, name, description, isActive, version, default, order, fields, conditions, channels, teamId, createdAt, updatedAt. Required: name. - **delete_a_thena_form_by_id** — Delete one or more Thena forms in batch by formId and version. Default forms cannot be deleted. Returns an empty 204 response on success. Required: forms. - **thena_forms_get_by_ids** — Retrieve specific Thena forms by their IDs. Returns: id, name, description, fields, conditions, version, isActive, createdAt, updatedAt, channels, teamId, order. Required: ids. - **thena_forms_order** — Reorder Thena forms by specifying new display positions for each form. Returns the updated forms including id, name, description, isActive, version, default, order, fields, conditions, channels, teamId, createdAt, updatedAt. Required: forms. - **thena_forms_search** — Search Thena forms by name with optional team filtering. Returns a list of forms with id, name, description, fields, conditions, version, isActive, default, channels, and order. Required: term. - **thena_forms_bulk_update** — Update a Thena form by formId and version with partial updates to fields, conditions, channels, and other form attributes. Returns the updated form including id, name, description, fields, conditions, version, isActive, default, createdAt, updatedAt, channels, teamId, and order. Required: formId, version, updates. - **thena_storage_upload** — Upload a single file to Thena storage. Returns: id. The optional expiry query parameter sets the file's expiration duration (1d, 1w, 1m, 1y) when shouldExpire is enabled. - **list_all_thena_tags** — List all tags in Thena, optionally filtered by type. Returns: id, name, color, createdAt, updatedAt, description. - **update_a_thena_tag_by_id** — Update a Thena tag by id. Returns the updated tag object including id, name, color, createdAt, updatedAt, and description. Required: id, name, color. Name must be 1–50 characters and color must be a valid hex color. - **delete_a_thena_tag_by_id** — Delete a Thena tag by id. Returns an empty 204 response on success. Required: id. - **create_a_thena_tag** — Create a new tag in Thena. Returns the created tag object including id, name, color, createdAt, updatedAt, and description. Required: name, color. Name must be 1–50 characters and color must be a valid hex color. - **thena_tags_create_team_tag** — Create a new tag for a particular team in Thena. Returns: count, items, id, name, color, createdAt, updatedAt. Required: team_uuid, name, color. Name must be 1–50 characters and color must be a valid hex color. - **get_single_thena_tag_by_id** — Get a specific Thena tag by id. Required: id. - **thena_tags_list_team_tags** — List all tags for a particular team. Required: team_uuid. - **thena_tags_remove_team_tag** — Remove a tag from a particular team. Required: team_uuid, tag_uuid. - **thena_tags_update_team_tag** — Update a tag for a particular team. Required: team_uuid, tag_uuid. - **create_a_thena_team** — Create a new team in Thena. Returns the created team object including id, name, teamId, identifier, teamOwner, isActive, isPrivate, and createdAt. Required: name. - **update_a_thena_team_by_id** — Update an existing team in Thena by id. Returns the updated team object including id, name, teamId, identifier, isActive, isPrivate, and updatedAt. Required: id. - **delete_a_thena_team_by_id** — Delete a team in Thena by id. Returns an empty 204 response on success. Required: id. - **get_single_thena_team_by_id** — Get a single team in Thena by id. Returns the team object including id, name, teamId, identifier, teamOwner, isActive, isPrivate, createdAt, and updatedAt. Required: id. - **thena_teams_update_routing_rule** — Update a Thena team routing rule identified by team_id and rule_id. Returns the updated routing rule with id, name, teamId, evaluationOrder, resultTeamId, fallbackTeamId, andRules, orRules, description, createdBy, createdById, createdAt, and updatedAt. Required: team_id, rule_id. - **thena_teams_create_routing_rule** — Update a team routing rule in Thena. Returns the routing rule object including id, name, teamId, evaluationOrder, resultTeamId, fallbackTeamId, andRules, orRules, createdBy, createdAt, createdById, updatedAt, and description. Required: team_id. - **list_all_thena_teams** — List all teams that the current user is part of. - **thena_teams_list_public** — List all public teams. - **thena_teams_add_member** — Add a member to a team. Required: team_id. - **thena_teams_list_members** — List all members of a team. Required: team_id. - **thena_teams_remove_member** — Remove a member from a team. Required: team_id, member_id. - **thena_teams_list_sub_teams** — List sub-teams for a team. Required: team_id. - **thena_teams_get_configurations** — Get configurations for a team. Required: team_id. - **thena_teams_update_configurations** — Update configurations for a team. Required: team_id. - **thena_teams_get_routing** — Get routing rules for a team. Required: team_id. - **thena_teams_delete_routing_rule** — Delete a team routing rule. Required: team_id, rule_id. - **thena_reactions_list_emojis** — List all available reaction emojis in Thena. Returns: id, name, unicode, url, aliases, keywords, createdAt, updatedAt, statusCode, message, error. - **thena_reactions_remove** — Remove a reaction from a comment in Thena. Returns an empty 204 response on success. Required: comment_id, reaction_name, impersonatedUserEmail. - **thena_reactions_add** — Add a reaction to a comment in Thena. Returns a boolean confirming the reaction was successfully added. Required: comment_id, name. - **thena_search_entity_search** — Search a specific Thena collection (tickets, comments, accounts, customer_contacts, help_center, users, organization, teams) by query string across specified fields. Returns: id, uid, ticketIdentifier, ticketId, title, description, source, accountId, account, status, statusId, statusName, statusUid, priority, priorityId, priorityName, priorityUid, storyPoints, type, typeId, typeName, typeUid,… - **thena_search_federated_search** — Run multiple federated searches across Thena collections in a single POST request. Each search in the array specifies a query string and fields to query by. Returns: id, uid, ticketIdentifier, ticketId, title, description, source, accountId, account, status, statusId, statusName, statusUid, priority, priorityId, priorityName, priorityUid, storyPoints, type, typeId, typeName, typeUid, typeIcon,… - **list_all_thena_users** — List Thena users with their scheduling configuration. Returns: timezone, userId, dailyConfig, commonDailyConfig, createdAt, updatedAt. - **thena_users_get_current** — Get the current authenticated user's details in Thena. Returns: id, name, email, userType, status, isActive, lastLoginAt, avatarUrl, timezone, createdAt, updatedAt. - **thena_users_get_details** — Fetch the current user's detailed profile from Thena. Returns: id, name, email, userType, status, isActive, lastLoginAt, avatarUrl, timezone, createdAt, updatedAt. - **update_a_thena_user_by_id** — Update the current user details. - **thena_users_update_availability** — Update the current user availability. - **thena_users_update_working_hours** — Update the current user working hours / business hours. - **thena_users_list_time_off** — List time-off entries for the current user. - **thena_users_create_time_off** — Create a time-off entry for the current user. - **thena_users_update_time_off** — Update a time-off entry by id. Required: id. - **thena_users_delete_time_off** — Delete a time-off entry by id. Required: id. - **list_all_thena_tickets** — List Thena tickets with optional team and date range filters. Returns: id, ticketIdentifier, title, ticketId, description, source, accountId, status, statusId, priority, priorityId, storyPoints, account, teamId, teamName, teamIdentifier, subTeamId, subTeamName, subTeamIdentifier, isPrivate, typeId, type, assignedAgent, assignedAgentId, assignedAgentEmail, assignedAgentAvatar, requestorEmail,… - **create_a_thena_ticket** — Create a new ticket in Thena. Returns the created ticket object including id, ticketIdentifier, title, ticketId, status, priority, teamId, requestorEmail, assignedAgentEmail, sentiment, isEscalated, and a nested comment object with its own id, content, author, and timestamps. Required: title, requestorEmail, teamId. - **update_a_thena_ticket_by_id** — Update a Thena ticket by id. Returns the updated ticket object including id, title, description, status, priority, teamId, assignedAgentEmail, createdAt, updatedAt. Required: id. - **delete_a_thena_ticket_by_id** — Delete a Thena ticket by id. Returns an empty 204 response on success. Required: id. - **thena_tickets_list_statuses** — List all ticket statuses in Thena, optionally filtered by team. Returns: id, name, displayName, description, isDefault, teamId, organizationId, createdAt, updatedAt, parentStatusId. - **thena_tickets_list_priorities** — List all ticket priorities in Thena for a given team. Returns: id, name, displayName, description, teamId, organizationId, isDefault. Required: teamId. - **get_single_thena_ticket_by_id** — Get a single Thena ticket by id. Returns the full ticket object including id, ticketIdentifier, title, description, status, priority, assignedAgent, teamName, createdAt, updatedAt, and team/sub-team metadata. Required: id. - **thena_tickets_create_status** — Create a new ticket status in Thena. Returns: id, name, displayName, description, isDefault, teamId, organizationId, createdAt, updatedAt, parentStatusId. Required: name, teamId, parentStatusId. - **thena_tickets_update_status** — Update a ticket status in Thena by id. Returns: id, name, displayName, description, isDefault, teamId, organizationId, createdAt, updatedAt, parentStatusId. Required: id. - **thena_tickets_delete_status** — Delete a ticket status in Thena by id. Returns an empty 204 response on success. Required: id, fallback. - **thena_tickets_bulk_create** — Create multiple tickets in bulk in Thena. Returns: id, title. Required: tickets. - **thena_tickets_bulk_update** — Update multiple tickets in bulk in Thena by ticket IDs. Returns: updated, skipped. Required: ticketIds. - **thena_tickets_bulk_delete** — Delete multiple tickets in bulk in Thena by providing an array of ticket IDs. Returns an empty 204 response on success. Required: ticketIds. - **thena_tickets_archive** — Archive a ticket by id. Required: id. - **thena_tickets_unarchive** — Unarchive a ticket by id. Required: id. - **thena_tickets_assign** — Assign a ticket to an agent. Required: id. - **thena_tickets_reassign_team** — Reassign a ticket to a team. Required: id. - **thena_tickets_comment** — Comment on a ticket. Required: id. - **thena_tickets_list_comments** — Get comments for a ticket. Required: id. - **thena_tickets_get_related** — Get related tickets for a ticket. Required: id. - **thena_tickets_get_status** — Get a ticket status by its id. Required: id. - **thena_tickets_bulk_archive** — Archive tickets in bulk. - **thena_tickets_list_tags** — Get all tags for a ticket. Required: id. - **thena_tickets_add_tags** — Add tags to a ticket. Required: id. - **thena_tickets_remove_tag** — Remove a tag from a ticket. Required: id, tag_id. ## How it works 1. **Link your customer's Thena account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Thena.** The Proxy API is a 1-to-1 mapping of the Thena API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Sync engineering tickets with customer Slack threads** — Issue trackers and project management tools can offer users a Thena integration that keeps bug tickets in sync with the customer conversations that spawned them. When engineers resolve issues, the Slack thread and Thena ticket update automatically, closing the loop with the customer. - **Enrich customer health scores with support signals** — Customer success and CRM platforms can pull ticket volume, priority distribution, and CSAT data from Thena accounts to power churn risk models. This gives CSMs a complete view of account health without switching tools. - **Push external context into support conversations** — Product analytics, billing, and onboarding tools can log activities and notes on Thena accounts so support agents see relevant customer context before replying in Slack. This reduces back-and-forth and speeds up resolution. - **Route calls, emails, and forms into Thena tickets** — Telephony, email, and form-builder SaaS products can create Thena tickets from external channels and assign them to the right agent or team. This lets end-users consolidate all support intake into their existing Thena workflows. - **Feed closed tickets into AI knowledge bases** — AI assistants and knowledge management platforms can ingest historical tickets and comments from Thena to train RAG models or auto-suggest replies. Federated search across accounts, tickets, and contacts gives AI agents the context they need. ## What you can build - **Two-way ticket sync** — Create, update, and resolve Thena tickets from your app while mirroring status, assignee, tags, and priority changes back into your own ticketing model. - **Account activity timeline** — Write activities, notes, and tasks to Thena accounts so support agents see product events, milestones, and CSM actions inline with customer conversations. - **Automated in-thread replies** — Post comments on Thena tickets programmatically to deliver AI-generated suggestions, resolution updates, or workflow notifications directly into the customer's Slack or Teams thread. - **CSAT and sentiment sync** — Pull CSAT rules and submissions from Thena to sync customer satisfaction scores into your CRM, BI, or customer health scoring engine. - **Team and routing management** — Provision Thena teams, manage members, and update routing rules from your admin panel so end-users configure their support operations without leaving your product. - **Federated Thena search** — Expose a unified search over Thena tickets, accounts, contacts, and comments inside your app to power AI copilots or global search experiences. ## FAQs ### What authentication does the Thena integration use? Truto handles authentication with Thena on your behalf, so your end-users complete a one-time connection flow and you make API calls through Truto without managing tokens, refresh logic, or credential storage. ### Can I create and update tickets in bulk? Yes. Truto exposes Thena's bulk operations for tickets, including bulk create, bulk update, bulk delete, and bulk archive, which is useful for backfills and large syncs from your system into Thena. ### Does the integration support Thena's custom fields? Yes. You can list, search, create, and bulk update Thena custom fields, retrieve field types and restricted fields, and read or write custom field values on tickets and accounts. ### Can I automate Thena's emoji-based workflows? Yes. The integration supports listing emoji actions, mapping actions, updating them individually or in bulk, and removing them, so you can align Slack-native triggers with your product's workflows. ### How do I keep Thena tickets in sync with my system in near real time? You can poll list endpoints such as list_all_thena_tickets and list_all_thena_comments with filters, and use federated search to reconcile state. If webhook or event-based sync is required for your use case, Truto can enable it on request. ### What Thena data can I access beyond tickets? The integration covers accounts, account contacts, activities, notes, tasks, comments, tags, teams and routing, users and availability, working hours, time off, forms, CSAT rules and submissions, custom fields, reactions, and file storage uploads. ## Related reading - [Connect Thena to Claude: Resolve Tickets and Track Support Quality](https://truto.one/blog/connect-thena-to-claude-resolve-tickets-and-track-support-quality/) — Learn how to connect Thena to Claude using Truto's managed MCP server. Execute complex ticket triage, resolve support requests, and automate quality audits. - [Connect Thena to ChatGPT: Manage Accounts and Internal Workflows](https://truto.one/blog/connect-thena-to-chatgpt-manage-accounts-and-internal-workflows/) — Learn how to securely connect Thena to ChatGPT using a managed MCP server. This step-by-step guide covers tool configuration, rate limit handling, and automated workflows. - [Connect Thena to AI Agents: Sync Tasks and Automate Customer Data](https://truto.one/blog/connect-thena-to-ai-agents-sync-tasks-and-automate-customer-data/) — Learn how to connect Thena to AI agents using Truto's /tools endpoint. Bind unified tools to LangChain or Vercel AI SDK to automate support tasks, tickets, and customer data.