--- title: Suitecrm API Integration on Truto slug: suitecrm category: Default canonical: "https://truto.one/integrations/detail/suitecrm/" --- # Suitecrm API Integration on Truto **Category:** Default **Status:** Beta ## How it works 1. **Link your customer's Suitecrm account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Suitecrm.** The Proxy API is a 1-to-1 mapping of the Suitecrm API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Sync leads and contacts from self-hosted CRM instances** — SaaS companies offering sales engagement or marketing automation tools need to pull Leads, Contacts, and Accounts from their customers' SuiteCRM instances. Truto abstracts away the complexity of connecting to diverse self-hosted environments — firewalls, VPNs, and varied authentication setups — so your product just reads and writes standard CRM objects. - **Log activities back to the CRM timeline automatically** — If your product handles calls, meetings, or customer interactions, your users expect those activities to appear in their CRM. Integrating with SuiteCRM lets you push Call, Meeting, and Task records linked to the correct Contact or Opportunity, keeping the sales team's timeline complete without manual entry. - **Update deal stages and case statuses from external workflows** — Proposal tools, support platforms, and workflow automation products need to update Opportunity stages to 'Closed Won' or Case statuses to 'Resolved' when actions happen outside the CRM. Offering this integration keeps your users' SuiteCRM data accurate in real time. - **Create support cases from customer-facing channels** — If your product is a helpdesk, chatbot, or customer portal, your users want new tickets and conversations to flow into SuiteCRM as Cases linked to the correct Account and Contact. This integration eliminates the gap between your product and the CRM's support module. - **Enrich outbound campaigns with CRM target lists** — SuiteCRM uniquely separates cold prospects (Targets) from qualified Leads. Marketing and outreach SaaS products can pull Target lists for campaigns, then promote engaged records to Leads in SuiteCRM based on interaction data — giving users a clean, clutter-free pipeline. ## What you can build - **Bidirectional lead and contact sync** — Automatically import Leads, Contacts, and Accounts from your users' SuiteCRM instances into your product and push new or updated records back. - **Activity timeline logging** — Write Call, Meeting, and Task records to SuiteCRM with proper relationship links so every interaction your product handles shows up on the correct CRM record's timeline. - **Opportunity stage automation** — Read Opportunity details (deal amount, stage, expected close date) and update the sales stage in SuiteCRM when milestones are reached in your product — such as a signed proposal or completed onboarding. - **Automated case creation and resolution** — Create Cases in SuiteCRM from support tickets, chat transcripts, or form submissions in your product, and update their status as issues progress. - **Smart lead upsert on form capture** — Check if a Lead already exists by email before creating a duplicate — query, match, and either update the existing record or create a new one, all through a single integration flow. - **Target list extraction for outbound campaigns** — Pull SuiteCRM Target records into your outreach or marketing platform so users can run campaigns against cold lists without exporting CSVs. ## FAQs ### Which SuiteCRM API versions does this integration support? SuiteCRM exposes a V8 JSON REST API (the most widely used for external integrations) and a legacy V4 REST API. SuiteCRM 8 also introduced a GraphQL API, though its external documentation is limited. Truto can build against the API version that best fits the use case — typically the V8 REST API for its modern JSON structure and broader adoption. ### How does authentication work with self-hosted SuiteCRM instances? SuiteCRM's V8 API uses OAuth 2.0 with client credentials or password grant flows. Because SuiteCRM is self-hosted, each customer's instance has a unique base URL and OAuth configuration. Truto handles the per-instance auth setup so your product doesn't need to manage tokens, refresh cycles, or varied server environments. ### Can we read and write custom fields and custom modules? Yes. SuiteCRM is heavily customized by its users — custom fields on standard modules and entirely custom modules are common. The REST API exposes these through the same endpoints. Truto can map custom fields and modules so your integration handles real-world SuiteCRM deployments, not just vanilla installs. ### How do we handle firewall and network restrictions on self-hosted instances? Self-hosted SuiteCRM instances often sit behind firewalls or VPNs. Truto provides mechanisms to connect to these environments securely, abstracting the networking complexity so your product doesn't need to deal with IP whitelisting or tunnel configuration on a per-customer basis. ### What CRM objects can we access through the integration? SuiteCRM's API exposes all standard modules: Leads, Contacts, Accounts, Opportunities, Cases, Targets, Calls, Meetings, Tasks, Notes, and more. Relationship endpoints let you link records — for example, associating a Meeting with a specific Contact and Opportunity. ### Is SuiteCRM integration available today on Truto? SuiteCRM integration is built on request. Once you signal demand, Truto's team builds and maintains the connector — including auth handling, pagination, error mapping, and support for custom fields — so you can start reading and writing SuiteCRM data through a consistent API.