--- title: RingCentral Digital API Integration on Truto slug: ringcentraldigital category: Helpdesk canonical: "https://truto.one/integrations/detail/ringcentraldigital/" --- # RingCentral Digital API Integration on Truto **Category:** Helpdesk **Status:** Beta ## MCP-ready AI tools Truto exposes 149 tools for RingCentral Digital that AI agents can call directly. - **get_single_ring_central_digital_topology_by_id** — Get a RingCX Digital topology by id. Returns: name, created_at, updated_at, id, config, active. Required: id. - **update_a_ring_central_digital_topology_by_id** — Update an existing RingCX Digital topology by id with given attributes. Returns: name, created_at, updated_at, id, config, active. The topology must be inactive or the request will return an error. Required: id. - **delete_a_ring_central_digital_topology_by_id** — Delete a RingCentral Digital topology by id. Returns the deleted topology object including its id and name. A 404 is returned if the id is invalid. Required: id. - **list_all_ring_central_digital_topologies** — List all RingCentral Digital topologies ordered alphabetically by name. Returns: count, limit, offset, records. - **create_a_ring_central_digital_topology** — Create a topology in RingCentral RingCX Digital. Returns the created topology object including its id, name, and topology-specific attributes. A 422 error is returned on validation failure. - **ring_central_digital_topologies_activate** — Activate an existing topology in RingCentral Digital, rendering it in case of success. Returns the activated topology object including its id, name, and active status. Required: topology_id. - **list_all_ring_central_digital_attachments** — List RingCentral Digital attachments ordered by creation date (descending). Returns: count, limit, offset, records. Filter by extension, created_before, or created_after. Max 150 records per page. - **create_a_ring_central_digital_attachment** — Create a new RingCentral Digital attachment by uploading a file via multipart form data. Returns: content_type, created_at, embed, filename, foreign_id, id, public?, size, updated_at, url, video_metadata. - **get_single_ring_central_digital_attachment_by_id** — Get a single RingCentral Digital attachment by id. Returns: content_type, created_at, embed, filename, foreign_id, id, public?, size, updated_at, url, video_metadata. Required: id. - **create_a_ring_central_digital_bots_engage** — Engage a thread from a bot in RingCentral Digital, opening an intervention as the virtual agent user. Returns the intervention object including id, source_id, thread_id, user_id, identity_id, and category_ids. Required: content_id. - **create_a_ring_central_digital_bots_complete** — Complete a bot intervention in RingCentral Digital, closing the intervention and completing the associated task. Returns a 200 success response on completion; renders a 422 error on failure. Required: intervention_id. - **create_a_ring_central_digital_bots_handover** — Handover a conversation between a bot and an agent in RingCentral Digital, supporting both source-specific handovers (e.g. Messenger) and Virtual Agent to human agent transfers, with optional thread recategorization. Returns an opaque success response confirming the handover was processed. Required: from, to, type, identity_foreign_id. - **list_all_ring_central_digital_categories** — List RingCentral Digital categories ordered by creation date ascending. Returns: count, limit, offset, records. Max 150 per page. - **create_a_ring_central_digital_category** — Create a new RingCentral Digital category. Returns the created category object including id, name, color, parent_id, and created_at. The fields mandatory, multiple, post_qualification, source_ids, and unselectable are accounted for only if the category has no parent. - **get_single_ring_central_digital_category_by_id** — Get a single RingCentral Digital category by id. Returns: color, created_at, id, mandatory, multiple, name, parent_id, post_qualification, source_ids, unselectable, updated_at. Required: id. - **update_a_ring_central_digital_category_by_id** — Update an existing RingCentral Digital category by id. Returns the updated category object including id, name, color, parent_id, and created_at. The fields mandatory, multiple, post_qualification, source_ids, and unselectable are accounted for only if the category has no parent. Required: id. - **delete_a_ring_central_digital_category_by_id** — Delete a RingCentral Digital category by id. Returns the deleted category object including id, name, color, parent_id, and created_at. Optionally pass take_over_category_id to recategorize existing items to another category. Required: id. - **list_all_ring_central_digital_channels** — List all RingCentral Digital channels ordered by date of creation. Returns: count, limit, offset, records, name. Max 150 records per page. - **get_single_ring_central_digital_channel_by_id** — Get a single RingCentral Digital channel by id. Returns: created_at, hard_capability, id, label, name, soft_capability, source_ids, task_timeout_seconds, agent_sla, agent_sla_threshold, updated_at, auto_complete_category_ids, task_auto_complete_seconds, status, busyness, custom_status. Required: id. - **update_a_ring_central_digital_channel_by_id** — Update an existing RingCentral Digital channel by id with attributes such as name, source assignments, capability limits, and SLA settings. Returns: created_at, hard_capability, id, label, name, soft_capability, source_ids, task_timeout_seconds, agent_sla, agent_sla_threshold, updated_at, auto_complete_category_ids, task_auto_complete_seconds, status, busyness, custom_status. Required: id. - **list_all_ring_central_digital_communities** — List all RingCentral Engage Digital communities ordered by creation date in ascending order. Returns: count, limit, offset, records, name. Max 150 records per page. - **get_single_ring_central_digital_community_by_id** — Get a single RingCentral Engage Digital community by id. Returns: active, created_at, id, name, type, updated_at, title, available, comments_count. Required: id. - **list_all_ring_central_digital_content_sources** — List content sources in RingCentral Digital ordered by creation date (ascending). Returns: count, limit, offset, records. Max 150 records per page. - **get_single_ring_central_digital_content_source_by_id** — Get a single RingCentral Engage Digital content source by id. Returns: active, auto_detect_content_language, channel_id, color, color_hex, community_id, content_archiving, content_archiving_period, content_languages, created_at, default_category_ids, default_content_language, enable_android, enable_ios, enable_web, auto_response_triggers, auto_response_trigger_enabled,…. Required: id. - **update_a_ring_central_digital_content_source_by_id** — Update an existing RingCentral Engage Digital content source with attributes such as name, active state, channel, SLA settings, content language, auto-response triggers, and email (IMAP/SMTP) configuration. Returns the updated source object including id, name, active, channel_id, color, and SLA configuration. Required: id. - **content_source_email_credentials_bulk_update** — Update IMAP and SMTP email credentials for an email content source in RingCentral Digital. Returns the updated content source object including its id, type, and metadata. Only applies to email sources; a 422 error is returned on failure. Required: source_id. - **list_all_ring_central_digital_content_threads** — List RingCentral Digital content threads ordered by last content date (descending). Returns: count, limit, offset, records. Only threads in sources where the token's user has read permission are returned. - **get_single_ring_central_digital_content_thread_by_id** — Get a single RingCentral Digital content thread by id. Returns: category_ids, closed, contents_count, created_at, extra_data, foreign_id, id, interventions_count, source_id, thread_category_ids, title, updated_at, status, closed_at, deferred_at, custom_field_values. Required: id. - **ring_central_digital_content_thread_closes_bulk_update** — Close a RingCentral Engage Digital content thread by starting an asynchronous close job. Returns the thread object including id, close, and thread_category_ids. Only supported for Emails, Answers, Ideas, Facebook Messenger, Google+, Lithium, and Mobile Messaging sources; the close attribute may not reflect the updated state immediately. Required: thread_id. - **ring_central_digital_content_thread_ignores_bulk_update** — Archive (ignore) a content thread in RingCentral Digital. Returns the thread object including id, status, source_id, close, and thread_category_ids. Returns 409 if the thread is already being archived. Required: thread_id. - **get_single_ring_central_digital_content_thread_open_by_id** — Open a closed content thread in RingCentral Engage Digital by starting an asynchronous job. Returns the thread object including id, type, and close; the close attribute reflects the state when the job started, not after completion. Only available for Emails, Answers, Ideas, Facebook Messenger, Google+, Lithium, and Mobile Messaging sources. Required: id. - **content_thread_update_categories_bulk_update** — Update the categories of a RingCentral Engage Digital content thread. Returns the updated Thread object including id, close, status, source_id, and category_ids. Returns 404 if the user lacks read permission on the thread's channel, or 409 if the thread is already being categorized. Required: thread_id. - **content_thread_disable_text_inputs_bulk_update** — Disable text input on a RingCentral Digital messaging thread. Returns the updated messaging thread object including its id. Only applicable to messaging threads; returns 404 if the thread is not a messaging thread or the user lacks read permission on the channel. Required: thread_id. - **content_thread_enable_text_inputs_bulk_update** — Enabling text input on a thread. Returns: category_ids, closed, contents_count, created_at, extra_data, foreign_id, id, interventions_count. Required: thread_id. - **list_all_ring_central_digital_contents** — List RingCX Digital contents ordered by creation date descending. Returns: count, limit, offset, records. Optional q parameter supports filtering by keywords including intervention, identity, identity_group, source, status_in, thread, or text. - **create_a_ring_central_digital_content** — Create new content in RingCX Digital as a reply or to initiate a discussion. Returns the created content object including id, body, author_id, source_id, thread_id, and status. Source-specific parameters like source_id or in_reply_to_id may also be required depending on the channel. Required: body. - **get_single_ring_central_digital_content_by_id** — Get a single RingCX Digital content by id. Returns the full content object including id, body, author_id, source_id, thread_id, intervention_id, status, and date. Required: id. - **ring_central_digital_content_ignores_bulk_update** — Ignore a RingCentral Digital content by its content id. Returns the full content object including id, body, status, thread_id, author_id, and source_id. A 404 is returned if the token's user lacks read permission on the content's source. Required: content_id. - **ring_central_digital_content_update_categories_bulk_update** — Update the categories of a RingCentral Digital content item. Returns the updated Content object including id, body, source_id, thread_id, and category_ids. A 404 is returned if the token's user lacks read permission on the content's source. Required: content_id, category_ids[]. - **ring_central_digital_content_update_custom_scores_bulk_update** — Update the custom score of a content in RingCentral Digital. Returns the updated content object including id, source_id, thread_id, identity_id, custom_score, category_ids, and created_at. Only available for contents from channels specified in the Sentiment Analysis configuration with custom sentiment analysis enabled. Required: content_id, custom_score. - **list_all_ring_central_digital_custom_fields** — List all RingCentral Digital custom fields ordered by position (ascending). Returns each record including id, associated_type_name, label, key, type, choices, multiple, position, and read_only. - **create_a_ring_central_digital_custom_field** — Create a new RingCentral Digital custom field. Returns the created custom field including id, associated_type_name, label, key, type, choices, multiple, position, and read_only. Required: associated_type_name, label. - **get_single_ring_central_digital_custom_field_by_id** — Get a single RingCentral Digital custom field by id. Returns: associated_type_name, created_at, id, key, label, multiple, position, type, updated_at, choices, read_only. Required: id. - **update_a_ring_central_digital_custom_field_by_id** — Update an existing RingCentral Digital custom field by id. Returns the updated custom field including id, associated_type_name, label, key, type, choices, multiple, position, and read_only. Required: id. - **delete_a_ring_central_digital_custom_field_by_id** — Delete a RingCentral Digital custom field by id. The API renders the deleted custom field object on success. Returns: associated_type_name, created_at, id, key, label, multiple, position, type, updated_at, choices, read_only. Required: id. - **list_all_ring_central_digital_events** — List RingCentral Digital events ordered by creation date (descending). Returns each event with id, type, resource, issued_at, and user_id. Filter via the q parameter using keywords such as content, content_thread, name_in, created_before, created_after, and user. - **get_single_ring_central_digital_event_by_id** — Get a single RingCentral Digital event by id. Returns: created_at, extra_infos, id, name, updated_at, user_id, type, resource, issued_at, action. Required: id. - **list_all_ring_central_digital_folders** — List RingCentral Digital folders (shared folders and search folders belonging to the current user). Returns: count, limit, offset, records. Max 150 records per page. - **create_a_ring_central_digital_folder** — Create a new RingCentral Digital folder. Returns: id, created_at, updated_at, label, parent_id, position, query, render_threads_count, role_restriction, team_restriction, user_restriction, user_id, attributes. Label is mandatory per the API. - **get_single_ring_central_digital_folder_by_id** — Get a RingCentral Digital folder by id. Returns: id, created_at, updated_at, label, parent_id, position, query, render_threads_count, role_restriction, team_restriction, user_restriction, user_id, attributes. Required: id. - **update_a_ring_central_digital_folder_by_id** — Update an existing RingCentral Digital folder by id. Returns: id, created_at, updated_at, label, parent_id, position, query, render_threads_count, role_restriction, team_restriction, user_restriction, user_id, attributes. Required: id. - **delete_a_ring_central_digital_folder_by_id** — Delete a RingCentral Digital folder by id. Returns the deleted folder object including its id and attributes. Required: id. - **list_all_ring_central_digital_identities** — List RingCentral Digital identities ordered by creation date (descending). Returns each identity with id, uuid, identifier, firstname, lastname, gender, company, source_id, community_id, created_at, and updated_at. Max 150 per page. - **get_single_ring_central_digital_identity_by_id** — Get a single RingCentral Digital identity by id. Returns the identity object including id, uuid, identifier, firstname, lastname, gender, company, source_id, created_at, and updated_at. Required: id. - **create_a_ring_central_digital_identities_import** — Import an identity in RingCentral Engage Digital for Email or Phone communities, creating a new identity or matching an existing one by identifier. Returns: avatar_url, community_id, community_url, company, created_at, display_name, email, extra_values, firstname, foreign_id, gender, home_phone, id, identity_group_id, lastname, mobile_phone, screenname, type, updated_at, user_ids, uuid,…. Required: community_id, identifier. - **list_all_ring_central_digital_identity_groups** — List RingCentral Engage Digital identity groups ordered by creation date descending. Returns each identity group with id, firstname, lastname, emails, company, gender, created_at, updated_at. Identity groups are created lazily and may not cover all identities. Max 150 records per page. - **get_single_ring_central_digital_identity_group_by_id** — Get a single RingCentral Engage Digital identity group by id. Returns the identity group including id, firstname, lastname, emails, company, gender, home_phones, mobile_phones, notes, tag_ids, custom_field_values, uuid, created_at, updated_at. Required: id. - **update_a_ring_central_digital_identity_group_by_id** — Update a RingCentral Engage Digital identity group's attributes by id. Returns the updated identity group including id, firstname, lastname, emails, gender, created_at, updated_at. Returns 409 if the group is already being updated. Required: id. - **ring_central_digital_identity_group_merges_bulk_update** — Merge an identity into an identity group in RingCentral RingCX. In case of conflicts, the identity group's existing attributes are kept. Returns the merged identity group including its id, firstname, lastname, emails, and created_at. Required: identity_group_id, associated_identity_id. - **list_all_ring_central_digital_interface_locales** — List all available user interface locales in RingCentral Digital. Returns an array of UI locale objects, each with an id. - **list_all_ring_central_digital_intervention_comments** — List intervention comments in RingCentral Engage Digital ordered by creation date descending. Returns each comment's id, body, intervention_id, user_id, thread_id, and created_at. Filter optionally by intervention_id, thread_id, user_id, or identity_id. Max 150 records per page. - **create_a_ring_central_digital_intervention_comment** — Create a new intervention comment in RingCentral Engage Digital. Returns the created comment including id, body, intervention_id, user_id, and created_at. Required: body, intervention_id, user_id. - **get_single_ring_central_digital_intervention_comment_by_id** — Get a single intervention comment by id in RingCentral Engage Digital. Returns: body, created_at, id, intervention_id, thread_id, updated_at, user_id, videntity_id. Required: id. - **delete_a_ring_central_digital_intervention_comment_by_id** — Delete an intervention comment by id in RingCentral Engage Digital. Returns the deleted comment including id, body, intervention_id, user_id, and created_at. Required: id. - **list_all_ring_central_digital_interventions** — List RingCX Digital interventions ordered by creation date descending. Returns each intervention with id, source_id, thread_id, user_id, status, created_at, and custom_field_values. Max 150 per page. - **create_a_ring_central_digital_intervention** — Create a new intervention or reopen an existing one in RingCX Digital. Returns the intervention including id, content_id, source_id, thread_id, and custom_field_values. Returns 422 if the intervention can't be created or reopened. Required: content_id. - **get_single_ring_central_digital_intervention_by_id** — Get a single RingCX Digital intervention by id. Returns the intervention including id, content_id, source_id, thread_id, status, created_at, and custom_field_values. Required: id. - **update_a_ring_central_digital_intervention_by_id** — Update a RingCX Digital intervention by id, setting custom field values. Returns the updated intervention including id, source_id, thread_id, user_id, and custom_field_values. Required: id. - **ring_central_digital_interventions_cancel** — Cancel (destroy) a RingCX Digital intervention. Returns the cancelled intervention including id, source_id, thread_id, user_id, and custom_field_values. Returns 403 if already closed or has agent replies; 409 if already being canceled. Required: intervention_id. - **ring_central_digital_intervention_closes_bulk_update** — Close an intervention in RingCentral Digital. Returns the updated intervention object including id, status, source_id, thread_id, closed_at, and deferred_at. The intervention must not already be closed, must have agent replies, and the agent must own it or have edit permissions with read access on the source; a 409 is returned if already being closed. Required: intervention_id. - **ring_central_digital_intervention_reassigns_bulk_update** — Reassign a RingCentral Digital intervention to a different user by updating the user in charge. Returns the updated Intervention object including id, user_id, status, source_id, thread_id, created_at, and updated_at. Required: intervention_id, user_id. - **ring_central_digital_intervention_update_categories_bulk_update** — Update the categories of a RingCentral Digital intervention by providing one or more category ids. Returns the updated intervention object including id, source_id, thread_id, category_ids, and closed_at. Required: intervention_id, category_ids[]. - **list_all_ring_central_digital_locales** — Getting all content locales. Returns: code, interface, name. - **list_all_ring_central_digital_presence_status** — List all presence statuses in RingCentral Digital, ordered alphabetically by name. Returns: count, limit, offset, records. Max 150 records per page. - **create_a_ring_central_digital_presence_status** — Create a presence status in RingCentral Digital. Returns: created_at, id, name, updated_at. Required: name. - **get_single_ring_central_digital_presence_status_by_id** — Get a single presence status by id in RingCentral Digital. Returns: created_at, id, name, updated_at. Required: id. - **update_a_ring_central_digital_presence_status_by_id** — Update an existing presence status in RingCentral Digital. Returns: created_at, id, name, updated_at. Required: id, name. - **delete_a_ring_central_digital_presence_status_by_id** — Delete a presence status by id in RingCentral Digital. Returns the deleted presence status including id and name. Required: id. - **list_all_ring_central_digital_reply_assistant_entries** — List all RingCX Digital reply assistant entries ordered by creation date ascending. Returns each entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Max 150 per page. - **create_a_ring_central_digital_reply_assistant_entry** — Create a RingCX Digital reply assistant entry. Returns the created entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Required: label. - **get_single_ring_central_digital_reply_assistant_entry_by_id** — Get a RingCX Digital reply assistant entry by id. Returns the entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Required: id. - **update_a_ring_central_digital_reply_assistant_entry_by_id** — Update a RingCX Digital reply assistant entry by id. Returns the updated entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Required: id. - **delete_a_ring_central_digital_reply_assistant_entry_by_id** — Delete a RingCX Digital reply assistant entry by id. Returns the deleted entry with id, label, foreign_id, category_ids, shortcuts, entry_group_id, and source_ids. Required: id. - **list_all_ring_central_digital_reply_assistant_groups** — List all RingCentral Digital reply assistant groups ordered by creation date (ascending). Returns: count, limit, offset, records, name. - **create_a_ring_central_digital_reply_assistant_group** — Create a new RingCentral Digital reply assistant group. Returns: autocomplete, created_at, entry_ids, id, name, position, updated_at. Required: name. - **get_single_ring_central_digital_reply_assistant_group_by_id** — Get a single RingCentral Digital reply assistant group by id. Returns: autocomplete, created_at, entry_ids, id, name, position, updated_at. Required: id. - **update_a_ring_central_digital_reply_assistant_group_by_id** — Update an existing RingCentral Digital reply assistant group by id. Returns: autocomplete, created_at, entry_ids, id, name, position, updated_at. Required: id. - **delete_a_ring_central_digital_reply_assistant_group_by_id** — Delete a RingCentral Digital reply assistant group by id. Returns: autocomplete, created_at, entry_ids, id, name, position, updated_at. Required: id. - **list_all_ring_central_digital_reply_assistant_versions** — List all RingCentral Digital reply assistant versions ordered by creation date ascending. Returns records with id, body, entry_id, format, language, and created_at. Max 150 records per page. - **create_a_ring_central_digital_reply_assistant_version** — Create a new reply assistant version in RingCentral Digital. Returns the created version including id, body, entry_id, format, language, and created_at. Required: body, entry_id. - **get_single_ring_central_digital_reply_assistant_version_by_id** — Get a single RingCentral Digital reply assistant version by id. Returns: attachments_count, body, created_at, entry_id, format, id, language, source_ids, updated_at. Required: id. - **update_a_ring_central_digital_reply_assistant_version_by_id** — Update an existing RingCentral Digital reply assistant version by id. Returns the updated version including id, body, entry_id, format, language, and created_at. Required: id. - **delete_a_ring_central_digital_reply_assistant_version_by_id** — Delete a RingCentral Digital reply assistant version by id. Returns the deleted version object including id, body, entry_id, format, language, and created_at. Required: id. - **list_all_ring_central_digital_roles** — List all RingCentral Engage Digital roles ordered by creation date. Returns: count, limit, offset, records. Max 150 per page. - **create_a_ring_central_digital_role** — Create a new RingCentral Engage Digital role with a label and optional permission flags. Returns: access_help_center, access_previous_messages, access_pull_mode, admin_stamp_answer, anonymize_identity, approve_content, ask_an_expert, assign_intervention, author_block_content, close_content_thread, create_and_destroy_extension, create_community, create_content_source, create_user, created_at,…. Required: label. - **get_single_ring_central_digital_role_by_id** — Get a single RingCentral Engage Digital role by id. Returns: access_help_center, access_previous_messages, access_pull_mode, admin_stamp_answer, anonymize_identity, approve_content, ask_an_expert, assign_intervention, author_block_content, close_content_thread, create_and_destroy_extension, create_community, create_content_source, create_user, created_at, delay_export_content,…. Required: id. - **update_a_ring_central_digital_role_by_id** — Update an existing RingCentral Engage Digital role's permissions by id. Returns: access_help_center, access_previous_messages, access_pull_mode, admin_stamp_answer, anonymize_identity, approve_content, ask_an_expert, assign_intervention, author_block_content, close_content_thread, create_and_destroy_extension, create_community, create_content_source, create_user, created_at, delay_export_content,…. Required: id. - **list_all_ring_central_digital_settings** — Get all RingCentral Digital domain settings. Returns: activity_presence_threshold, activity_tracking, beginning_of_week, browser_notifications_disabled, content_languages[], created_at, deny_iframe_integration, disable_password_autocomplete, display_only_unknown_bbcode, dump_in_preprod, enable_auto_scroll_down, expire_password_after, expire_password_enabled, fte_duration, id, identity_merge,… - **ring_central_digital_settings_bulk_update** — Update RingCentral Digital domain settings. Returns the updated settings object including activity_tracking, dashboard, locale, name, timezone, type, and session_timeout. - **list_all_ring_central_digital_status** — List all currently connected agents and their status in RingCentral Digital. Returns each agent's id, channels, and custom_status. Filter by source_ids, category_ids, team_ids, or spoken_languages. - **get_single_ring_central_digital_status_by_id** — Get a single connected agent's status by id in RingCentral Digital. Returns: agent_id, channels, custom_status, id. Returns 404 if the user does not exist or is not connected. Required: id. - **update_a_ring_central_digital_status_by_id** — Update an agent's availability status in RingCentral Digital. Returns: agent_id, channels, custom_status, id. The status parameter must be either "away" or "available"; if both status and custom_status_id are provided, custom status is ignored. Required: id. - **list_all_ring_central_digital_surveys** — List all RingCentral Digital surveys ordered by creation date ascending. Returns: count, limit, offset, records. - **get_single_ring_central_digital_survey_by_id** — Get a single RingCentral Digital survey by id. Returns: id, created_at, updated_at, name, link, active, from_name, instant_send_threshold, max_time_since_last_reply, send_delay, category_ids, team_ids, source_ids, type, questions. Required: id. - **get_single_ring_central_digital_survey_response_by_id** — Get a RingCentral Digital survey response by id. Returns the response object including id, submitted_at, main_indicator, main_indicator_scaled, intervention_id, survey_id, source_id, user_id, questions with replies, response_foreign_id, and deprecated answers/foreign_id fields. Required: id. - **list_all_ring_central_digital_tags** — List all RingCentral Engage Digital tags ordered by name (ascending). Returns: count, limit, offset, records. Max 150 per page. - **create_a_ring_central_digital_tag** — Create a new tag in RingCentral Engage Digital. Returns the created tag including its id and name. Required: name. - **get_single_ring_central_digital_tag_by_id** — Get a RingCentral Digital tag by id. Returns: created_at, id, name, updated_at. Required: id. - **update_a_ring_central_digital_tag_by_id** — Update an existing RingCentral Digital tag's label. Returns the updated tag object including its id and name. Required: id, name. - **delete_a_ring_central_digital_tag_by_id** — Delete an existing RingCentral Digital tag by id. Returns the deleted tag object including its id and name. Required: id. - **list_all_ring_central_digital_tasks** — List RingCentral Engage Digital tasks ordered by priority (highest first) then by creation date (latest first). Returns task records including id, created_at, channel_id, priority, agent_ids, queue, and step. Max 150 per page. - **get_single_ring_central_digital_task_by_id** — Get a single RingCentral Engage Digital task by id. Returns the task object including id, created_at, channel_id, priority, agent_ids, action, queue, and step. Required: id. - **ring_central_digital_tasks_complete** — Complete a RingCentral Engage Digital task by moving it to a specified queue. Returns the task object including id, created_at, channel_id, priority, agent_ids, action, queue, and step. The task must be in an agent's workbin and the caller must own or monitor the task. Required: task_id, queue. - **create_a_ring_central_digital_task_move** — Move a RingCentral Digital task to another queue. Returns the task object including id, created_at, queue, priority, channel_id, content_id, and agent_ids. Only accepts "undelivered" and special queues defined in topology (e.g. triage). Required: task_id, queue. - **create_a_ring_central_digital_task_transfer** — Transfer an existing RingCentral Digital task to specified agents, optionally filtering recipients by category, language, or team. Returns the transferred task object including id, queue, agent_ids, priority, and created_at. Required: task_id. - **list_all_ring_central_digital_teams** — List RingCentral Engage Digital teams ordered by creation date (ascending). Returns: count, limit, offset, records, name. - **create_a_ring_central_digital_team** — Create a new RingCentral Engage Digital team. Returns: created_at, id, leader_ids, name, updated_at, user_ids. - **get_single_ring_central_digital_team_by_id** — Get a RingCentral Engage Digital team by id. Returns: created_at, id, leader_ids, name, updated_at, user_ids. Required: id. - **update_a_ring_central_digital_team_by_id** — Update an existing RingCentral Engage Digital team by id. Returns: created_at, id, leader_ids, name, updated_at, user_ids. Required: id. - **delete_a_ring_central_digital_team_by_id** — Delete a RingCentral Engage Digital team by id. Returns the deleted team object including id, name, created_at. Required: id. - **list_all_ring_central_digital_time_sheets** — List RingCentral Digital time sheets ordered by active and label. Returns an array of time sheet objects. - **create_a_ring_central_digital_time_sheet** — Create a new time sheet in RingCentral Digital with a label, optional active status, source associations, holidays, and daily business hours. Returns the created time sheet object. Required: label. - **get_single_ring_central_digital_time_sheet_by_id** — Get a single RingCentral Digital time sheet by id. Returns the time sheet object. Required: id. - **update_a_ring_central_digital_time_sheet_by_id** — Update an existing RingCentral Digital time sheet by id, modifying attributes such as label, active status, source associations, holidays, and daily business hours. Returns the updated time sheet object. Required: id. - **delete_a_ring_central_digital_time_sheet_by_id** — Delete a RingCentral Digital time sheet by id. Returns the deleted time sheet object. Required: id. - **list_all_ring_central_digital_timezones** — Getting all timezones. Returns: name, utc_offset. - **list_all_ring_central_digital_user_capacities** — List all user capacities in RingCentral Engage Digital ordered by creation date ascending. Returns: count, limit, offset, records, name. Max 150 per page. - **create_a_ring_central_digital_user_capacity** — Create a new user capacity in RingCentral Engage Digital. Returns: channels, created_at, id, name, updated_at. The order of channel parameters matters — default_capacity and max_capacity apply to the immediately preceding channel_id. Required: name. - **get_single_ring_central_digital_user_capacity_by_id** — Get a single user capacity by id in RingCentral Engage Digital. Returns: channels, created_at, id, name, updated_at. Required: id. - **update_a_ring_central_digital_user_capacity_by_id** — Update an existing user capacity in RingCentral Engage Digital. Returns: channels, created_at, id, name, updated_at. The order of channel parameters matters — default_capacity and max_capacity apply to the immediately preceding channel_id. Required: id. - **delete_a_ring_central_digital_user_capacity_by_id** — Delete a user capacity by id in RingCentral Engage Digital. Returns: channels, created_at, id, name, updated_at. Required: id. - **list_all_ring_central_digital_users** — List RingCentral Engage Digital users ordered by creation date (descending). Returns: count, limit, offset, records. Filter by email, category_id, identity_id, external_id, role_id, or team_id. - **create_a_ring_central_digital_user** — Create a new user in RingCentral Engage Digital. Returns the created user including id, email, firstname, lastname, role_id, and created_at. Required: email, firstname, lastname, password, role_id. - **get_single_ring_central_digital_user_by_id** — Get a single RingCentral Engage Digital user by id. Returns the user object including id, email, firstname, lastname, role_id, and created_at. Required: id. - **update_a_ring_central_digital_user_by_id** — Update a RingCentral Engage Digital user by id with the given attributes. Returns the updated user including id, email, firstname, lastname, role_id, and created_at. Required: id. - **delete_a_ring_central_digital_user_by_id** — Delete a RingCentral Engage Digital user by id. Returns the deleted user object including id, email, firstname, lastname, role_id, and created_at. Required: id. - **create_a_ring_central_digital_users_invite** — Invite a new user in RingCentral Digital by sending an invitation. Returns the created user object including id, email, firstname, lastname, role_id, enabled, gender, created_at, and updated_at. Required: email, firstname, lastname, role_id. - **list_all_ring_central_digital_user_sources_permissions** — List a user's permissions on each source in RingCentral Engage Digital. Returns a hash mapping each source id to a comma-separated string of the user's permissions on that source. Required: user_id. - **ring_central_digital_user_sources_permissions_bulk_update** — Update a user's permissions on sources in RingCentral Engage Digital. Pass a source id as the query parameter name with a comma-separated list of permissions as the value. Returns a hash mapping each source id to a comma-separated string of permissions. Required: user_id. - **list_all_ring_central_digital_user_signatures** — List all RingCentral Engage Digital user signatures ordered by creation date (descending). Returns: count, limit, offset, records. Required: user_id. - **create_a_ring_central_digital_user_signature** — Create a new RingCentral Engage Digital user signature. Returns: id, body, name, source_ids, language, created_at. Required: user_id, body. - **update_a_ring_central_digital_user_signature_by_id** — Update a RingCentral Engage Digital user signature by id. Returns: id, body, name, source_ids, language, created_at. Required: id, user_id. - **delete_a_ring_central_digital_user_signature_by_id** — Delete a RingCentral Engage Digital user signature by id. Returns: id, body, name, source_ids, language, created_at. Required: id, user_id. - **get_single_ring_central_digital_user_signature_by_id** — Get a single RingCentral Engage Digital user signature by id. Returns the signature including its id, body, name, language, source_ids, and created_at. Required: id, user_id. - **list_all_ring_central_digital_webhooks** — List all RingCentral Digital webhooks ordered by active and staging_use (descending). Returns: count, limit, offset, records. Required: access_token. - **create_a_ring_central_digital_webhook** — Create a new webhook in RingCentral Digital. Returns the created webhook object including id, active, name, url, and registered_events. Required: access_token, url, registered_events[]. - **get_single_ring_central_digital_webhook_by_id** — Get a single RingCentral Digital webhook by id. Returns: active, api_access_token, id, registered_events, staging_use, url, verify_token, webhook_status, name, secret. Required: id, access_token. - **update_a_ring_central_digital_webhook_by_id** — Update an existing RingCentral Digital webhook by id. Returns the updated webhook object including id, active, name, url, and registered_events. Required: id, access_token. - **delete_a_ring_central_digital_webhook_by_id** — Delete a RingCentral Digital webhook by id. Returns the deleted webhook object including id, active, name, url, and registered_events. Required: id, access_token. ## How it works 1. **Link your customer's RingCentral Digital account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach RingCentral Digital.** The Proxy API is a 1-to-1 mapping of the RingCentral Digital API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Deploy conversational AI as a virtual agent** — Bot and AI platforms can claim incoming threads as virtual agents, run triage logic, and escalate to human agents with full context intact. This lets AI vendors offer a turnkey RingCentral Digital handoff without their customers writing custom integration code. - **Enrich agent workspaces with CRM and commerce data** — CRM, e-commerce, and customer data platforms can push order history, VIP status, and lifetime value into RingCentral custom fields so agents see real-time context without switching tabs. Identity groups also let you unify a customer's email, phone, and social handles into one profile. - **Automate QA scoring and sentiment analysis** — Quality assurance and conversation intelligence tools can pull closed interventions and message content, run NLP models, and push custom scores back onto individual messages. Survey responses can be correlated with agent behavior for coaching workflows. - **Power workforce management and scheduling** — WFM platforms can read agent presence status, adjust user capacities per channel, and reassign interventions in bulk based on external shift schedules. This keeps contact center staffing aligned with real-time demand across digital channels. - **Sync knowledge base content into reply assistants** — Knowledge management SaaS can programmatically maintain the reply assistant library — creating entries, versions, and groups — so agents always have up-to-date canned responses sourced from the customer's central KB. ## What you can build - **Bot engage-and-handover flow** — Open interventions as a virtual agent, run automated logic, and hand conversations to human agents with full thread context using the bots engage, complete, and handover endpoints. - **Identity unification and merging** — Import external customer identities and merge multiple identity groups so a single customer record reflects every channel they've contacted support on. - **Custom field enrichment for interventions** — Create custom fields and populate them on interventions or identities with real-time data from your CRM, order system, or billing platform. - **Bulk intervention routing and reassignment** — Reassign, close, recategorize, or cancel interventions in bulk based on external routing rules, SLA breaches, or workforce availability. - **Task movement between queues** — Programmatically move or transfer tasks between custom queues and specific agents using task_move and task_transfer to implement your own routing engine on top of RingCentral. - **Webhook-driven event pipelines** — Subscribe to RingCentral Digital webhooks to trigger downstream workflows the moment a thread opens, an intervention closes, or a survey response arrives. ## FAQs ### How does authentication work for RingCentral Digital? Truto handles the OAuth and token management for RingCentral Digital on your behalf. Your end users connect their account through Truto's link flow, and Truto stores and refreshes credentials so you don't manage secrets or token lifecycles. ### Can I receive real-time updates instead of polling? Yes. RingCentral Digital exposes webhooks, and Truto provides endpoints to list, create, update, and delete webhook subscriptions so you can react to thread, intervention, and event changes as they happen. ### What is the difference between a Content Thread and an Intervention? A Content Thread is the ongoing customer conversation across messages. An Intervention is the unit of work assigned to an agent to handle that thread. You typically list threads for conversation history and interventions for agent workload and routing. ### Can I extend RingCentral Digital's data model with my own fields? Yes. You can create, update, and delete custom fields through the API and populate them on interventions or identities. This is the standard pattern for injecting CRM, commerce, or scoring data into the agent workspace. ### Does the integration support bot and virtual agent workflows? Yes. Dedicated endpoints — bots engage, bots complete, and bots handover — let you claim threads as a virtual agent, complete automated handling, and hand off to human agents while preserving conversation context. ### How do I merge duplicate customer profiles across channels? Use the identities import endpoint to bring in external identifiers, then use the identity group merges bulk update to consolidate multiple identity groups into a single customer record spanning email, phone, and social handles.