--- title: Qualtrics CoreXM API Integration on Truto slug: qualtricscorexm category: Survey canonical: "https://truto.one/integrations/detail/qualtricscorexm/" --- # Qualtrics CoreXM API Integration on Truto **Category:** Survey **Status:** Generally available ## Unified APIs ### Unified User Directory API - **Me** — - **Users** — The User object represents a User. ### Unified Ticketing API - **Teams** — Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams. - **Ticket Priorities** — Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities. - **Ticket Status** — Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status. - **Tickets** — Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product. - **Users** — Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc. ## How it works 1. **Link your customer's Qualtrics CoreXM account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Qualtrics CoreXM.** The Proxy API is a 1-to-1 mapping of the Qualtrics CoreXM API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Trigger support workflows from negative survey responses** — SaaS companies building customer success or support platforms can listen for low NPS or CSAT scores from Qualtrics and automatically create high-priority tickets in their users' connected ticketing tools via Truto's Unified Ticketing API, cutting churn response times from days to minutes. - **Enrich user profiles with survey sentiment data** — Product-led growth CRMs and customer intelligence platforms can pull Qualtrics survey responses and sentiment scores back into user records, giving sales and CS teams real-time context on how accounts actually feel about the product. - **Automate post-resolution CSAT collection** — Helpdesk and support platforms can trigger Qualtrics surveys when a ticket is marked closed and append the resulting score to the ticket record, offering their customers a seamless closed-loop feedback workflow without building survey infrastructure from scratch. - **Sync employee directories for lifecycle survey automation** — HR and people analytics platforms can use Truto's Unified User Directory API to detect new hires or role changes, then push those contacts into Qualtrics mailing lists to trigger milestone-based surveys like 30-day onboarding check-ins or exit interviews. - **Centralize experience data alongside operational metrics** — Analytics and BI platforms can ingest Qualtrics response data — including embedded metadata and AI-derived sentiment — and correlate it with operational data from other integrated tools, giving their users a unified view of customer or employee health. ## What you can build - **Detractor-to-ticket escalation pipeline** — Automatically create and prioritize tickets in your users' connected ticketing systems when a Qualtrics survey respondent submits a score below a configurable threshold, using Truto's Unified Ticketing API for ticket creation and assignment. - **Survey-triggered user profile enrichment** — Pull Qualtrics response data — scores, verbatim comments, and embedded metadata — and write it back to user records via Truto's Unified User Directory API so your customers always have sentiment context on their contacts. - **Closed-loop CSAT on ticket resolution** — Monitor ticket status changes through Truto's Unified Ticketing API and programmatically trigger a Qualtrics survey distribution to the ticket requester when a case is resolved. - **Milestone-based survey distribution engine** — Let your users define lifecycle triggers — onboarding complete, renewal approaching, deal closed — that automatically sync contacts into Qualtrics mailing lists and kick off targeted survey distributions. - **Real-time response webhook listener** — Subscribe to Qualtrics survey completion events so your platform can process feedback the moment it arrives, enabling instant alerting, routing, and downstream automation without polling. - **Survey picker and mapping UI** — Fetch your users' active Qualtrics surveys and let them map specific surveys to specific triggers or workflows inside your product, creating a self-serve configuration experience. ## FAQs ### What authentication methods does Qualtrics CoreXM support? Qualtrics supports both OAuth 2.0 and API token authentication. Truto handles the auth flow for your end users, so you don't need to manage token refresh, credential storage, or per-datacenter base URL routing yourself. ### Are there specific Truto tools available for Qualtrics CoreXM today? Qualtrics CoreXM tools are built on request. Truto's team works with you to scope and deliver the exact API coverage you need — whether that's survey responses, contact management, distributions, or webhooks — tailored to your use case. ### Which Truto Unified APIs can I use with Qualtrics CoreXM? Qualtrics CoreXM is mapped to Truto's Unified User Directory API (Me, Users) and Unified Ticketing API (Teams, Ticket Priorities, Ticket Status, Tickets, Users). These let you read user data and orchestrate ticket-based workflows alongside Qualtrics survey data. ### Can I receive real-time survey responses instead of polling? Yes. The Qualtrics API supports event subscriptions (webhooks), including the survey response completed event. This enables real-time processing of feedback without repeated polling, which is critical for time-sensitive workflows like detractor alerts. ### Does the Qualtrics API have rate limits I should be aware of? Yes. Qualtrics enforces rate limits that vary by endpoint and license tier. Truto manages retry logic and pagination for you, so your integration handles throttling gracefully without custom backoff code on your side. ### Can I sync contact and mailing list data into Qualtrics programmatically? The Qualtrics REST v3 API provides full CRUD access to directories and contacts, including mailing list management. This allows you to push user data from your platform into Qualtrics so surveys arrive pre-populated with embedded operational data like account tier or user role.