--- title: Productboard API Integration on Truto slug: productboard category: Ticketing canonical: "https://truto.one/integrations/detail/productboard/" --- # Productboard API Integration on Truto **Category:** Ticketing **Status:** Generally available ## Unified APIs ### Unified Ticketing API - **Accounts** — Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them. - **Collections** — Tickets and contacts can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. You can differentiate between these grouping systems using the type attribute of a Collection. - **Contacts** — Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it. - **Ticket Status** — Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status. - **Tickets** — Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product. ## How it works 1. **Link your customer's Productboard account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Productboard.** The Proxy API is a 1-to-1 mapping of the Productboard API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Route customer feedback from your CS platform directly to product teams** — Customer Success platforms can push churn signals, feature requests, and account-level context into Productboard as Notes, ensuring product teams see revenue-weighted feedback without leaving their workflow. - **Close the feedback loop between support tickets and product delivery** — Helpdesk and support SaaS products can escalate feature requests into Productboard and monitor status changes, automatically notifying agents and end customers when a requested feature ships. - **Pipe sales call insights into the product roadmap** — Conversation intelligence and sales enablement tools can extract competitor mentions and missing-feature objections from call transcripts and push them into Productboard, giving PMs unfiltered context on lost deals. - **Sync in-app survey responses to product planning workflows** — User research and micro-survey tools can automatically route qualitative user feedback into Productboard, categorized by product area, eliminating manual CSV exports and ensuring PMs act on fresh insights. - **Build a unified product request portal across multiple customer touchpoints** — Platforms that aggregate customer interactions from email, chat, and community forums can funnel all feature requests into Productboard through a single integration, giving product teams a consolidated view of demand. ## What you can build - **Automated feature request submission** — Let your users push customer feedback and feature requests directly into Productboard as tickets, tagged with account and contact metadata for prioritization. - **Real-time feature status tracking** — Pull the current lifecycle status of Productboard features — such as Under Consideration, Planned, or Released — into your product so end users always see up-to-date roadmap progress. - **Account-level feature demand dashboard** — Sync Productboard company data and linked feature requests to surface which high-value accounts are asking for what, enabling revenue-aware prioritization inside your platform. - **Contact-linked feedback trails** — Associate every piece of submitted feedback with a specific contact in Productboard so product teams can trace requests back to individual users and initiate follow-up research. - **Collection-based feature grouping sync** — Map your product's internal categories to Productboard collections (components or releases) so that submitted requests land in the correct product hierarchy automatically. - **Closed-loop notification engine** — Monitor ticket status changes in Productboard and trigger downstream actions in your app — like reopening a support case or sending a customer email — when a feature moves to Released. ## FAQs ### What Unified API does the Productboard integration use? Productboard is mapped to Truto's Unified Ticketing API, which provides standardized models for Accounts, Collections, Contacts, Ticket Status, and Tickets. ### Are there pre-built tools available for Productboard? No pre-built tools are available out of the box. Productboard tools are built on request — reach out to Truto and the team will configure the integration for your specific use case. ### How does Productboard data map to the Unified Ticketing API models? Productboard Features and Notes map to Tickets, Feature lifecycle stages map to Ticket Status, Companies map to Accounts, Users map to Contacts, and Components or Releases map to Collections. ### How do my end users authenticate their Productboard accounts? Truto handles the authentication flow for your end users, including token management and refresh, so you don't need to build or maintain OAuth or API key flows against Productboard directly. ### Does Truto handle Productboard's pagination and rate limits? Yes. Truto abstracts away API-specific quirks like pagination cursors and rate limit handling, so your application receives clean, consistent responses without retry logic on your side. ### Can I push feedback into Productboard and also read feature statuses? The Unified Ticketing API supports both read and write patterns. You can create tickets (Notes or Features) in Productboard and query ticket statuses to track feature lifecycle changes — exact supported operations are confirmed during the on-request build process.