--- title: ProdPad API Integration on Truto slug: prodpad category: Ticketing canonical: "https://truto.one/integrations/detail/prodpad/" --- # ProdPad API Integration on Truto **Category:** Ticketing **Status:** Generally available ## Unified APIs ### Unified User Directory API - **Roles** — The Role object represents a role of a User. - **Users** — The User object represents a User. ## How it works 1. **Link your customer's ProdPad account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach ProdPad.** The Proxy API is a 1-to-1 mapping of the ProdPad API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Push customer feedback from your support platform directly into ProdPad** — Helpdesk and support platforms can offer a native 'Escalate to Product' workflow, letting agents push feature requests and bug reports into ProdPad's Feedback Inbox without leaving their UI. This gives product teams rich, contextual feedback without cluttering engineering backlogs. - **Automate user provisioning and role management for ProdPad accounts** — IAM and HRIS platforms can use Truto's Unified User Directory API to sync users and roles into ProdPad, automating onboarding, offboarding, and permission changes as employees move between teams — eliminating manual seat management. - **Link lost revenue to product gaps from your CRM** — CRM and RevOps tools can automatically create ProdPad feedback records when deals are lost due to missing features, attaching company context and revenue impact so product managers can prioritize ideas based on real business data. - **Close the feedback loop when features ship** — Release management and CI/CD tools can update ProdPad idea statuses when linked work is deployed, triggering automated customer notifications. This makes your developer tooling stickier by connecting shipping velocity directly to customer satisfaction. - **Route NPS and survey responses into product discovery workflows** — Voice-of-customer and in-app survey platforms can push detractor and passive scores with verbatim comments into ProdPad's feedback pipeline, creating a continuous zero-touch loop between user sentiment and product strategy. ## What you can build - **Automated ProdPad seat provisioning** — Use Truto's Unified User Directory API to automatically create, update, and deactivate ProdPad user accounts when employees join, change roles, or leave your customer's organization. - **Role-based access sync** — Map your platform's permission model to ProdPad roles (Admin, Editor, Reviewer) and keep them synchronized as team structures change, using the Unified User Directory API. - **One-click feedback escalation to ProdPad** — Let your end users send tagged support tickets, survey responses, or CRM notes directly into ProdPad's Feedback Inbox with customer context and metadata attached. - **Revenue-weighted idea prioritization feed** — Automatically enrich ProdPad feedback entries with deal size, account tier, or ARR data from your platform so product teams can prioritize by business impact. - **Idea status webhook listener for downstream triggers** — Monitor ProdPad idea workflow transitions (e.g., moved to 'Ready for Dev') and trigger downstream actions like ticket creation or customer notifications in your product. - **Cross-platform user directory audit dashboard** — Surface a unified view of who has access to ProdPad alongside other tools your customers use, powered by Truto's Unified User Directory API for consistent user and role data. ## FAQs ### What Unified APIs does Truto support for ProdPad today? Truto currently supports ProdPad through the Unified User Directory API, which covers Users and Roles. This lets you read and manage user accounts and their permission levels in ProdPad through a standardized schema. ### Are ProdPad-specific tools like Feedback, Ideas, or Roadmaps available through Truto? Not yet as pre-built tools, but Truto builds ProdPad-specific tools on request. If your integration requires access to Feedback, Ideas, Contacts, or Roadmap objects, reach out and the Truto team will scope and build them for your use case. ### How does authentication work for ProdPad integrations via Truto? Truto handles the full OAuth and API key authentication flow for ProdPad. Your end users connect their ProdPad account through Truto's managed auth experience — you don't need to build or maintain the token lifecycle yourself. ### Does Truto handle ProdPad's API rate limits and pagination? Yes. Truto abstracts away ProdPad's rate limiting and pagination details. You interact with a consistent API layer and Truto manages retries, backoff, and cursor-based pagination behind the scenes. ### Can I map custom ProdPad roles to a standardized schema? The Unified User Directory API normalizes ProdPad's role types (such as Admin, Editor, and Reviewer) into a consistent format. This lets you manage ProdPad permissions alongside other tools without learning each product's proprietary user model. ### How fresh is the data returned through Truto's Unified User Directory API for ProdPad? Truto makes real-time API calls to ProdPad by default, so user and role data reflects the current state of the connected account. Truto also supports configurable caching if your use case benefits from reduced latency over absolute freshness.