--- title: Podio API Integration on Truto slug: podio category: Ticketing canonical: "https://truto.one/integrations/detail/podio/" --- # Podio API Integration on Truto **Category:** Ticketing **Status:** Generally available ## Unified APIs ### Unified User Directory API - **Me** — - **Organizations** — Organizations are the top level entity in the source application. Users are associated with an organization. - **Roles** — The Role object represents a role of a User. - **Users** — The User object represents a User. - **Workspaces** — Workspaces represent concepts like teams, workspaces, projects in apps that support them ## How it works 1. **Link your customer's Podio account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Podio.** The Proxy API is a 1-to-1 mapping of the Podio API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Sync workspace members and roles into your SaaS** — Pull Podio users, organizations, workspaces, and roles into your product so your customers can map their Podio team structure to permissions, assignments, or routing rules inside your app — without manual CSV imports. - **Route tickets and tasks to the right Podio user** — If your SaaS generates actionable items — support tickets, incidents, follow-ups — use Podio's user and workspace data to let customers assign work to the correct team member directly from your product. - **Let customers pick their Podio workspace during onboarding** — SaaS products that push data into Podio need to know where to send it. By querying the customer's organizations and workspaces via Truto, you can build a workspace picker in your setup flow so end users choose the right destination without copy-pasting IDs. - **Build an org-aware integration layer for Podio-centric teams** — Many Podio customers run their entire operation — CRM, helpdesk, project management — inside custom Podio apps. Surfacing their organizational hierarchy and user directory lets your SaaS act as a complementary layer that respects their existing structure. ## What you can build - **Podio workspace selector in your integration setup** — Let end users browse and select from their Podio organizations and workspaces during onboarding so your product knows exactly where to read from or write to. - **Automated user-to-assignee mapping** — Fetch the full Podio user directory and roles so your product can auto-map users in your system to their Podio counterparts for assignment and notification workflows. - **Org hierarchy visualization** — Display your customer's Podio organizations, workspaces, and membership structure inside your app to help admins configure routing, permissions, or reporting scopes. - **Role-based access control sync** — Read Podio roles and workspace memberships to mirror access control policies inside your own product, ensuring only the right people see the right data. - **Real-time team roster sync** — Keep your product's contact or team list in sync with Podio so that when a customer adds or removes a workspace member, your app reflects the change automatically. ## FAQs ### What authentication method does Podio use? Podio uses OAuth 2.0 for authentication. Truto handles the full OAuth flow — token exchange, refresh, and secure storage — so your end users connect their Podio accounts without you managing credentials. ### What Podio data can I access through Truto today? Truto currently supports the Unified User Directory API for Podio, which covers Me (current user), Organizations, Roles, Users, and Workspaces. Additional tools and unified API resources (like Items, Tasks, Comments, or Files) can be built on request. ### Can I read custom Podio app fields and items through Truto? Not yet out of the box. Podio's API fully supports querying app schemas and CRUD operations on Items, but Truto tooling for these endpoints is built on request. Contact the Truto team to prioritize this for your use case. ### Does Podio have rate limits I should worry about? Yes. Podio enforces rate limits per OAuth token, typically around 250 requests per hour for most endpoints. Truto manages pagination and can help you stay within these limits, but you should design polling intervals accordingly or leverage Podio webhooks for event-driven flows. ### Can I receive real-time events from Podio through Truto? Podio supports webhooks natively at the app level for item create, update, and delete events. Webhook support through Truto can be configured on request to fit event-driven architectures. ### How does Truto handle Podio's workspace-centric data model? Truto's Unified User Directory API maps Podio's Organizations and Workspaces (Spaces) to standard resource types, so you can list and traverse the hierarchy without writing Podio-specific API code.