--- title: Nicereply API Integration on Truto slug: nicereply category: Survey canonical: "https://truto.one/integrations/detail/nicereply/" --- # Nicereply API Integration on Truto **Category:** Survey **Status:** Generally available ## How it works 1. **Link your customer's Nicereply account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Nicereply.** The Proxy API is a 1-to-1 mapping of the Nicereply API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Enrich QA scorecards with real customer feedback** — Support QA platforms can pull Nicereply CSAT, NPS, and CES responses tied to specific ticket IDs, letting QA managers compare internal grading scores against actual customer sentiment in a single view. - **Trigger post-interaction surveys from voice and chat platforms** — CCaaS and live-chat products can programmatically dispatch Nicereply surveys when a call ends or a chat session closes, turning their platform into a closed-loop feedback system without requiring users to leave the tool. - **Power customer health scores with support feedback data** — Customer success platforms can sync Nicereply responses by customer ID to feed automated health score models, surfacing churn risk when accounts leave repeated low ratings. - **Build agent performance dashboards from CSAT data** — Workforce management and gamification tools can ingest Nicereply ratings mapped to individual agents, enabling real-time leaderboards, coaching triggers, and performance analytics. - **Write survey scores back into helpdesk tickets** — Helpdesk and CRM platforms can match Nicereply responses to their internal tickets and write ratings, comments, and tags directly onto the record, enabling automated workflows for negative feedback follow-up. ## What you can build - **Real-time CSAT alert engine** — Subscribe to Nicereply webhooks for new ratings and instantly notify account managers or trigger escalation workflows when a customer leaves a low score. - **Agent-level feedback attribution** — Map Nicereply Users (agents) to your platform's internal user records to display per-agent CSAT, NPS, and CES averages on performance dashboards. - **Ticket-linked sentiment overlay** — Pull Nicereply Responses by ticket ID and render the customer's rating and open-ended comment inline alongside each support interaction in your product. - **Automated post-resolution survey dispatch** — Call the Nicereply API to send a targeted CSAT or CES survey the moment your platform marks a conversation, call, or ticket as resolved. - **Account-level feedback rollup** — Aggregate Nicereply Responses filtered by customer ID into a single health metric that feeds your churn prediction or customer success scoring model. - **Survey campaign configuration sync** — Read Nicereply Survey objects to let your users select which active CSAT, NPS, or CES campaign to associate with specific workflows—no manual ID entry required. ## FAQs ### What authentication method does Nicereply use? Nicereply's API uses API key-based authentication. End users generate a key from their Nicereply account settings, which Truto can securely store and manage on your behalf. ### Is the Nicereply integration available as a pre-built Truto Unified API? Not yet. Nicereply integrations are built on request. Once requested, Truto builds and maintains the connector—including auth handling, pagination, and error management—so you don't have to. ### What core data objects can be accessed through the Nicereply API? The primary objects are Responses (survey answers with score, comment, ticket ID, and customer ID), Surveys (campaign configurations for CSAT, NPS, or CES), and Users (support agents). Nicereply also supports webhook subscriptions for real-time event delivery. ### Does Nicereply support real-time data via webhooks? Yes. Nicereply supports webhook subscriptions for events like new CSAT or NPS ratings being created, which allows your application to react in real time without polling. ### Can I write data back to Nicereply or is it read-only? The Nicereply API supports both read and write operations. You can read survey responses and agent data, and you can trigger survey dispatches programmatically—for example, sending a post-resolution survey when a ticket is closed in your platform. ### How does Nicereply identify which ticket or customer a response belongs to? Each Response object includes a ticket_id and customer_id field, which Nicereply populates based on the originating support interaction. These identifiers let you match feedback back to records in your own system.