--- title: Helpshift API Integration on Truto slug: helpshift category: Ticketing canonical: "https://truto.one/integrations/detail/helpshift/" --- # Helpshift API Integration on Truto **Category:** Ticketing **Status:** Generally available ## Unified APIs ### Unified Ticketing API - **Attachments** — Attachments are the files associated with a ticket or a comment. - **Tickets** — Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product. - **Users** — Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc. ## How it works 1. **Link your customer's Helpshift account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Helpshift.** The Proxy API is a 1-to-1 mapping of the Helpshift API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Power AI-driven ticket auto-resolution for mobile-first support teams** — AI copilot SaaS companies can fetch incoming Helpshift issues in real time, generate suggested replies or automated responses, and post them back to the ticket thread — reducing agent workload for high-volume mobile app and gaming support teams. - **Sync bug reports and crash logs into engineering workflows** — QA and developer tools can pull Helpshift tickets along with attached screenshots and crash logs, then create corresponding engineering issues. When the bug is resolved, the integration updates the Helpshift ticket so agents can close the loop with the user. - **Enrich Helpshift user profiles with external product data** — Product analytics and CRM platforms can push user context — such as lifetime value, churn risk scores, or recent crash events — into Helpshift user records, giving support agents the full picture before they even open a ticket. - **Centralize multi-platform ticketing data for reporting and analytics** — Workforce management and analytics SaaS companies can ingest Helpshift ticket and user data alongside other ticketing platforms through a single unified schema, enabling cross-platform reporting without building bespoke connectors for each tool. - **Enable proactive support by creating tickets from external signals** — Monitoring or marketing platforms can detect issues — app crashes, churn signals, failed transactions — and automatically open Helpshift tickets with full diagnostic context attached, so agents can reach out before users even complain. ## What you can build - **Real-time ticket ingestion pipeline** — Continuously fetch new and updated Helpshift issues into your platform to power AI triage, analytics dashboards, or agent assist workflows. - **Automated reply and internal note posting** — Post AI-generated draft responses or internal notes directly onto Helpshift ticket threads so agents can review and send with one click. - **Crash log and screenshot extraction for QA** — Pull attachments from Helpshift issues — typically device screenshots and diagnostic logs — and route them into your bug tracking or crash monitoring system. - **Customer 360 user data sync** — Write external user attributes like VIP status, churn risk, or app telemetry into Helpshift user profiles to enable smarter ticket routing and agent context. - **Two-way ticket status sync with developer tools** — Keep Helpshift issue statuses in sync with external bug trackers so agents automatically know when an escalated engineering issue has been resolved. - **Unified cross-platform ticket dashboard** — Normalize Helpshift issues alongside tickets from other platforms using Truto's Unified Ticketing API schema, giving your users a single view across all their support tools. ## FAQs ### What Helpshift objects does Truto's Unified Ticketing API cover? Truto's Unified Ticketing API maps to Helpshift's Issues (as Tickets), Users, and Attachments. Helpshift-specific tools beyond these unified resources are built on request. ### How does authentication work for Helpshift integrations through Truto? Helpshift's API uses API key-based authentication. Truto handles credential storage, token management, and auth configuration so your end users can connect their Helpshift accounts without you building custom auth flows. ### Does Helpshift call tickets something different in their API? Yes. Helpshift natively refers to tickets as 'Issues.' Truto normalizes these into the unified Tickets schema so you don't need to handle naming differences across platforms. ### Can I access Helpshift custom fields like device OS, app version, or VIP status through Truto? Helpshift heavily uses custom metadata on both Issues and Users. Truto's unified schema supports custom fields, and any Helpshift-specific fields not covered by the standard model can be accessed through additional tooling built on request. ### What if I need Helpshift API capabilities beyond Tickets, Users, and Attachments? Truto builds integration tools on request. If you need access to Helpshift-specific resources like FAQs, automation rules, or analytics endpoints, the Truto team can add support for those based on your use case. ### How does Truto handle Helpshift's API rate limits and pagination? Truto manages rate limiting and pagination automatically under the hood. You interact with a consistent unified API without worrying about Helpshift-specific throttling behavior or cursor-based pagination logic.