--- title: Google Chat API Integration on Truto slug: googlechat category: Default canonical: "https://truto.one/integrations/detail/googlechat/" --- # Google Chat API Integration on Truto **Category:** Default **Status:** Generally available ## Unified APIs ### Unified Instant Messaging API - **Channels** — Channels are a way to group the communication happening between users in the source application. Channels can be used for group messaging, team messaging, etc. - **Messages** — Messages are the communication between users in the source application. ## How it works 1. **Link your customer's Google Chat account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Google Chat.** The Proxy API is a 1-to-1 mapping of the Google Chat API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Automated incident war rooms in Google Chat** — Incident management platforms can automatically create dedicated Google Chat Spaces when critical alerts fire, invite on-call engineers, and post real-time status updates — eliminating manual communication setup during high-stress incidents. - **Conversational ticketing from Google Chat** — ITSM and support platforms can let employees submit and track tickets directly from Google Chat Spaces, syncing threaded replies between Chat and the help desk so agents and requesters stay in context without switching tools. - **Deal room notifications for revenue teams** — CRM and revenue operations tools can push deal-stage updates, win alerts, and account summaries into designated Google Chat Spaces, giving sales teams real-time visibility without leaving their primary communication tool. - **Project status broadcasts to cross-functional teams** — Project management software can create Google Chat Spaces per project and push daily digests of overdue tasks, milestone completions, and blockers — keeping distributed teams aligned without requiring dashboard logins. - **Multi-platform messaging from a single integration layer** — SaaS companies that already support Slack or Teams can add Google Chat as another channel through Truto's Unified Instant Messaging API, expanding their addressable market to the massive Google Workspace install base without building a separate integration. ## What you can build - **Auto-provisioned collaboration Spaces** — Programmatically create new Google Chat Spaces tied to entities in your product — incidents, deals, projects, or support cases — and manage membership automatically. - **Two-way threaded message sync** — Push messages from your app into Google Chat Spaces and pull replies back, keeping conversations synchronized across your dashboard and Chat threads. - **Real-time alert pipeline to Google Chat** — Deliver system alerts, monitoring events, or workflow notifications as messages to specific Google Chat Spaces the moment they occur in your platform. - **Channel directory and audit view** — List and display all Google Chat Spaces accessible to a connected account, giving your users a centralized view of their messaging topology alongside other IM platforms. - **Unified messaging across Slack, Teams, and Google Chat** — Use Truto's Unified Instant Messaging API to send and read messages across multiple IM platforms through a single integration, so your customers choose their preferred tool. ## FAQs ### What authentication method does the Google Chat integration use? Google Chat uses OAuth 2.0 for authentication. Truto handles the full OAuth flow, token refresh, and credential storage so your end users can connect their Google Workspace accounts without you managing auth infrastructure. ### How does Google Chat map to Truto's Unified Instant Messaging API? Google Chat 'Spaces' map to the unified Channels resource, and Google Chat messages map to the unified Messages resource. This means you can use the same API schema to interact with Google Chat, Slack, and other IM platforms Truto supports. ### Are Google Chat tools available out of the box on Truto? Google Chat tools are built on request. Once you signal demand, Truto builds and maintains the integration — including auth, pagination, and error handling — so you don't have to deal with Google's API quirks directly. ### Can the integration read all messages in a Space, or only mentions? Google Chat's API scopes determine access. With the appropriate Workspace admin-approved scopes, the integration can read message history in Spaces the authenticated user or service account has access to. However, Google Chat Apps (bots) natively only receive events for messages where they are explicitly @mentioned. ### Does Google Chat have rate limits I should worry about? Yes, the Google Chat API enforces per-method and per-project rate limits. Truto manages retry logic and rate-limit handling on your behalf, so transient throttling doesn't break your integration. ### Do my end users need a specific Google Workspace plan to use this integration? Google Chat is included in all Google Workspace plans (Business Starter and above). Your end users don't need any additional licenses, though their Workspace admin may need to approve third-party app access for OAuth connections.