--- title: Gong API Integration on Truto slug: gong category: Sales Enablement canonical: "https://truto.one/integrations/detail/gong/" --- # Gong API Integration on Truto **Category:** Sales Enablement **Status:** Generally available ## Unified APIs ### Unified User Directory API - **Roles** — The Role object represents a role of a User. - **Users** — The User object represents a User. - **Workspaces** — Workspaces represent concepts like teams, workspaces, projects in apps that support them ### Unified Conversational Intelligence API - **Meetings** — The meeting represent a meeting in the conversation. - **Transcripts** — The transcript represents the written text of the spoken dialogue during the meeting. - **Users** — The user represent a user in the conversation. ## How it works 1. **Link your customer's Gong account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Gong.** The Proxy API is a 1-to-1 mapping of the Gong API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Pull call transcripts to power custom AI coaching** — Sales enablement platforms can fetch meetings and transcripts from their customers' Gong accounts via Truto's Unified Conversational Intelligence API, then run them through proprietary models to generate battlecards, coaching insights, or competitive intelligence — without building Gong's auth and pagination logic from scratch. - **Automate Gong user provisioning from HR workflows** — IT automation and HRIS platforms can use Truto's Unified User Directory API to create, assign roles, and deactivate Gong users as employees join or leave, ensuring license management and data access stay in sync with the org chart. - **Correlate conversation activity with pipeline health** — RevOps and forecasting tools can pull meeting metadata — frequency, participants, duration — from Gong through Truto and cross-reference it with CRM deal stages to surface ghosted deals or stalled opportunities that reps haven't flagged. - **Push external call recordings into Gong for unified analysis** — Cloud telephony and dialer platforms can send completed call audio and metadata into their customers' Gong accounts so that every customer interaction — not just Zoom calls — gets scored and analyzed by Gong's AI engine. - **Centralize user and workspace data across sales tools** — Platform companies managing multiple SaaS tools for sales teams can use Truto to read Gong users, roles, and workspaces alongside other directory sources, giving admins a single pane of glass for access governance. ## What you can build - **Post-call competitive battlecard generator** — Automatically fetch Gong transcripts after each meeting and surface competitor mentions, objections, and pricing discussions to generate real-time battlecards for reps. - **Automated Gong seat provisioning on employee hire/fire** — Create Gong users with the correct role and workspace assignment when a new hire is onboarded, and revoke access instantly on departure to protect proprietary deal recordings. - **Deal engagement heatmap** — Pull meeting metadata from Gong — call counts, participants, recency — and render a heatmap showing which deals have active buyer engagement and which have gone silent. - **Transcript-powered rep performance dashboard** — Ingest transcripts and user data from Gong to score reps on methodology adherence, talk-to-listen ratio trends, and qualifying question usage across all recorded calls. - **External call ingestion from custom dialers** — Push outbound cold-call recordings and metadata from a third-party dialer into Gong so SDR managers get a unified view of all conversations in one place. - **Cross-tool user directory sync** — Read Gong users, roles, and workspace memberships alongside other sales tools to give IT admins a consolidated view of who has access to what across the revenue stack. ## FAQs ### What authentication method does the Gong integration use? Gong's API supports OAuth 2.0 for third-party integrations. Truto handles the full OAuth flow — token exchange, refresh, and storage — so your end users can connect their Gong accounts without you managing credentials. ### What are Gong's API rate limits and how does Truto handle them? Gong enforces strict rate limits: typically 3 requests per second and 10,000 requests per day. Truto's middleware manages throttling and retry logic automatically so your application doesn't need to implement backoff strategies. ### How does pagination work with the Gong API? Gong uses cursor-based pagination where cursors can expire. Truto abstracts this away — you get standard paginated responses through the Unified API without worrying about cursor expiration or re-fetching. ### Which Unified APIs does Truto offer for Gong? Truto maps Gong to two Unified APIs: the Unified User Directory API (covering Users, Roles, and Workspaces) and the Unified Conversational Intelligence API (covering Meetings, Transcripts, and Users). Additional tools can be built on request. ### Can I both read and write data to Gong through Truto? Yes. The Unified Conversational Intelligence API supports both reading meetings and transcripts from Gong and pushing external call recordings and metadata into Gong. The Unified User Directory API supports reading and managing users, roles, and workspaces. ### What if I need Gong data or endpoints not covered by the current Unified APIs? Truto builds custom tools on request. If you need access to Gong endpoints like scorecards, deal trackers, or activity stats that aren't yet mapped, reach out and the Truto team will scope and build them for your use case.