--- title: Drift API Integration on Truto slug: drift category: Conversational Intelligence canonical: "https://truto.one/integrations/detail/drift/" --- # Drift API Integration on Truto **Category:** Conversational Intelligence **Status:** Generally available ## Unified APIs ### Unified User Directory API - **Groups** — Groups are a collection of users in the source application. In some applications, they might also be called Teams. - **Roles** — The Role object represents a role of a User. - **Users** — The User object represents a User. ## How it works 1. **Link your customer's Drift account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Drift.** The Proxy API is a 1-to-1 mapping of the Drift API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Sync Drift sales reps into your CRM or RevOps platform** — If you're building a CRM or revenue operations tool, you can pull Drift Users, Groups, and Roles via Truto's Unified User Directory API to map sales rep ownership and ensure leads route correctly between Drift and your platform. - **Ingest chat transcripts for conversation intelligence scoring** — AI sales coaching and conversation intelligence platforms can integrate with Drift to pull chat conversations and messages, then run sentiment analysis and objection-handling grading on SDR text-based interactions — extending coverage beyond just video calls. - **Route Drift support conversations into your helpdesk** — Helpdesk and customer success platforms can listen for Drift conversations tagged as support requests, ingest the contact and transcript data, and auto-generate tickets — preventing support queries from getting lost in a sales-focused tool. - **Enrich your marketing automation with Drift engagement signals** — Marketing platforms can pull Drift contact and conversation data to update lead scores, trigger nurture sequences, or attribute pipeline to specific chatbot playbook interactions on a customer's website. - **Maintain user directory alignment across Drift and your product** — Any B2B SaaS that needs to reflect an organization's Drift team structure — for permissions, routing rules, or reporting — can use Truto's Unified User Directory API to sync Users, Roles, and Groups without building custom Drift API plumbing. ## What you can build - **Sales rep roster sync from Drift** — Automatically pull Drift Users, their Roles, and Groups into your product using the Unified User Directory API so lead ownership and routing rules stay aligned. - **Chat transcript ingestion pipeline** — Capture closed Drift conversations and their full message history to power AI coaching scorecards, compliance audits, or searchable conversation archives inside your app. - **Drift contact-to-lead creation workflow** — When a new Drift contact is captured via chat, automatically create or deduplicate a lead record in your platform with the associated conversation context attached. - **Real-time support ticket generation from Drift chats** — Detect support-tagged Drift conversations and auto-generate tickets in your helpdesk product, pre-populated with the chat transcript and customer details. - **Team structure and role mapping dashboard** — Display a synced view of Drift Groups and Roles alongside your product's internal teams, letting admins configure cross-platform routing and permission rules in one place. ## FAQs ### What Unified APIs does Truto support for Drift today? Truto currently supports the Unified User Directory API for Drift, which covers Users, Groups, and Roles. This lets you sync the internal team structure (sales reps, SDR teams, etc.) from a customer's Drift account into your product. ### Can I access Drift Conversations, Contacts, or Meetings through Truto? These resources are not covered by a Unified API out of the box today. However, Truto builds custom tools and proxy API access on request, so you can work with the Truto team to get coverage for Drift Conversations, Contacts, Messages, and Meetings as needed. ### How does authentication work for Drift integrations via Truto? Drift uses OAuth 2.0 for third-party integrations. Truto handles the full OAuth flow — token acquisition, storage, and refresh — so your end users can connect their Drift accounts without you managing any auth infrastructure. ### Does Drift impose rate limits, and how does Truto handle them? Yes, the Drift API enforces rate limits. Truto manages pagination, retry logic, and rate limit backoff automatically so your integration doesn't break under load or hit unexpected throttling errors. ### Can I request additional Drift API coverage beyond the Unified User Directory? Absolutely. Truto builds new tools and extends Unified API coverage on request. If you need access to Drift Contacts, Conversations, Messages, Meetings, or webhook event subscriptions, reach out and the team will scope it for your use case. ### Does Truto support Drift custom attributes on Contacts or Conversations? Custom attribute support would fall under additional Drift-specific tooling built on request. If your use case depends on custom fields — like intent signals or playbook metadata — Truto can work with you to ensure those are mapped correctly.