--- title: Dixa API Integration on Truto slug: dixa category: Ticketing canonical: "https://truto.one/integrations/detail/dixa/" --- # Dixa API Integration on Truto **Category:** Ticketing **Status:** Generally available ## Unified APIs ### Unified User Directory API - **Groups** — Groups are a collection of users in the source application. In some applications, they might also be called Teams. - **Roles** — The Role object represents a role of a User. - **Users** — The User object represents a User. ### Unified Ticketing API - **Attachments** — Attachments are the files associated with a ticket or a comment. - **Collections** — Tickets and contacts can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. You can differentiate between these grouping systems using the type attribute of a Collection. - **Comments** — Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments. - **Contacts** — Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it. - **Fields** — Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket, Contact, etc. is_user_defined attribute within Field can be used to differentiate between custom and system defined Fields. - **Tags** — Tags represent a common classification approach used in various ticketing systems. A Ticket may have one or more Tags associated with them. - **Teams** — Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams. - **Ticket Status** — Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status. - **Ticket Types** — Ticket Types represent the classification system used by the underlying products for Tickets. Some examples are bugs, feature, incident, etc. - **Tickets** — Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product. - **Users** — Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc. ## How it works 1. **Link your customer's Dixa account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Dixa.** The Proxy API is a 1-to-1 mapping of the Dixa API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Power workforce management with real-time conversation data** — WFM platforms can ingest Dixa ticket volumes, handle times, and agent team assignments to build accurate staffing forecasts. By mapping Dixa users, teams, and roles through Truto's Unified APIs, you give your customers automated scheduling that adapts to actual support demand. - **Enrich Dixa conversations with logistics and order context** — Returns and shipping SaaS products can push private comments with RMA numbers, tracking links, and return statuses directly into Dixa conversation timelines. This eliminates tab-switching for support agents and keeps all context in one place. - **Automate post-resolution feedback loops** — CSAT and customer feedback platforms can listen for ticket status changes in Dixa, trigger surveys on resolution, and write satisfaction scores back as custom fields and tags — giving support leaders native visibility into quality metrics without manual data reconciliation. - **Centralize agent provisioning across support tools** — IT and identity management platforms can sync user accounts, role assignments, and team memberships into Dixa alongside other helpdesks. Truto's Unified User Directory API lets you provision and deprovision agents in one workflow across multiple ticketing systems. - **Drive AI-powered translation and conversation intelligence** — AI and analytics SaaS products can pull new tickets and comments from Dixa, run translation or sentiment analysis, and push enriched context back as internal comments or tags — enabling Dixa customers to operate global support teams from a single hub. ## What you can build - **Two-way ticket status sync** — Automatically update Dixa ticket statuses when actions complete in your platform (e.g., marking a conversation resolved when a return is processed), and reflect Dixa status changes back in your product. - **Internal comment injection for agent context** — Push private comments with structured data — like order details, translated messages, or risk scores — directly onto Dixa conversation timelines without exposing them to end customers. - **Automated agent provisioning and team assignment** — Create, update, and deactivate Dixa user accounts and assign them to the correct teams and roles as part of your broader identity or HR automation workflow. - **Contact enrichment with custom tags and fields** — Write segmentation data like 'VIP,' 'Churn Risk,' or 'Delayed Shipment' onto Dixa contacts as tags or custom fields to influence routing and give agents instant context. - **Conversation volume and SLA dashboards** — Pull ticket metadata, types, and statuses from Dixa to populate real-time operational dashboards showing queue depth, resolution times, and team workload. - **Cross-platform ticket collection sync** — Map Dixa collections and ticket types to your internal categories, keeping ticket organization consistent across every helpdesk your customers connect. ## FAQs ### Which Truto Unified APIs are available for Dixa? Dixa is supported through Truto's Unified Ticketing API (covering Tickets, Ticket Status, Ticket Types, Comments, Attachments, Contacts, Fields, Tags, Teams, Collections, and Users) and the Unified User Directory API (covering Users, Groups, and Roles). Specific tools are built on request. ### How does authentication work for connecting a Dixa account? Truto manages the full auth flow for Dixa on your behalf. Your end users connect their Dixa account through Truto's embedded linking UI, so you never handle API keys or tokens directly. ### Can I write data back to Dixa, or is it read-only? The integration supports both read and write operations. Common write patterns include creating or updating tickets, posting internal comments, appending tags and custom fields to contacts, and provisioning or updating users and team assignments. ### Does Truto handle pagination and rate limiting for Dixa's API? Yes. Truto abstracts away Dixa's pagination logic and manages rate-limit retries automatically, so you work with a consistent Unified API interface regardless of Dixa's underlying API behavior. ### What if I need a Dixa-specific endpoint that isn't covered by the Unified API models? Truto builds integration tools on request. If you need access to Dixa data or actions beyond the current Unified API surface — such as real-time agent presence or advanced routing rules — reach out and the Truto team will scope and build it. ### How does Dixa's conversation model map to the Unified Ticketing API? Dixa organizes support interactions as continuous conversations rather than traditional tickets. Truto maps these conversations to the Tickets model in its Unified Ticketing API, with messages and notes mapped to Comments, so you get a consistent data structure across all ticketing integrations.