--- title: Creatio API Integration on Truto slug: creatio category: Application Development canonical: "https://truto.one/integrations/detail/creatio/" --- # Creatio API Integration on Truto **Category:** Application Development **Status:** Generally available ## How it works 1. **Link your customer's Creatio account.** Use Truto's frontend SDK; we handle every OAuth and API key flow so you don't need to create the OAuth app. 2. **Authentication is automatic.** Truto refreshes tokens, stores credentials securely, and injects them into every API request. 3. **Call Truto's API to reach Creatio.** The Proxy API is a 1-to-1 mapping of the Creatio API. 4. **Get a unified response format.** Every response uses a single shape, with cursor-based pagination and data in the `result` field. ## Use cases - **Sync sales engagement touchpoints back to Creatio's Customer 360** — Sales engagement platforms can pull Leads and Contacts from Creatio, execute multi-channel sequences, and push every email, call, and LinkedIn touchpoint back as Activities — keeping RevOps teams' pipeline data accurate without manual logging. - **Log call recordings and AI summaries to Creatio Opportunities** — Cloud telephony and conversational AI products can match inbound callers to Creatio Contacts in real time, then write call metadata, recording links, and AI-generated summaries directly to the associated Opportunity's Activity timeline. - **Create and resolve Creatio Service Cases from external helpdesks** — AI chatbot and ticketing platforms can automatically create Cases in Creatio Service when issues arise, attach transcripts, update resolution status, and adjust Contact health scores — so their customers' support dashboards stay current. - **Trigger billing workflows when Creatio Opportunities close** — Billing and revenue automation products can detect when an Opportunity moves to Closed Won, pull Account and pricing data, provision subscriptions, and push payment links back to the primary Contact record in Creatio. - **Enrich Creatio Leads with firmographic and demographic data** — Data enrichment platforms can read newly created Leads from Creatio, cross-reference them against external databases, and write missing company size, industry, or job title data back to standard and custom fields. ## What you can build - **Two-way Contact and Account sync** — Keep Contacts and Accounts in Creatio continuously synchronized with your product's internal data model, ensuring both systems reflect the latest customer information. - **Activity timeline writer** — Push emails, calls, meetings, and custom engagement events into Creatio as Activities linked to the correct Contact, Lead, or Opportunity. - **Automated Case creation and status updates** — Create Cases in Creatio Service from external events, attach transcripts or files, and update case status as issues progress through your platform. - **Opportunity stage change listener** — Poll for Opportunity stage transitions using OData filter queries and trigger downstream workflows in your product when deals move forward or close. - **Custom object and field mapping** — Read and write to Creatio's dynamically generated custom objects and fields, supporting the highly customized data models typical of enterprise Creatio deployments. - **Bulk historical data migration** — Leverage Creatio's batch request support to import or update thousands of records during initial onboarding, such as backfilling lead scores or syncing historical activities. ## FAQs ### What authentication method does Creatio use? Creatio supports OAuth 2.0 for API authentication. Truto can manage the full auth flow so your end users connect their Creatio accounts without you handling token refresh or credential storage. ### What API protocol does Creatio expose? Creatio's recommended API protocol is OData 4 over REST. It supports standard query parameters like $filter, $top, and $skip for filtering, pagination, and delta queries. ### Can I access custom objects and fields in Creatio? Yes. Creatio's no-code platform means most enterprise deployments rely heavily on custom objects and fields. The API exposes these dynamically, and Truto can map them so your integration handles each customer's unique data model. ### Does Creatio support batch operations? Yes. Creatio's API supports batch requests, which is important for bulk operations like initial historical data loads or updating large numbers of records in a single call. ### Is the Creatio integration available out of the box on Truto? The Creatio integration is built on request. Truto will work with you to scope the specific objects, fields, and workflows you need and deliver a production-ready integration tailored to your use case. ### How do I poll for recently changed records in Creatio? You can use OData $filter queries on modification timestamps — for example, filtering Opportunities or Contacts modified after a specific datetime — to efficiently detect and sync delta changes.